Lobby

Beoordelingen van Embassy Suites by Hilton Oklahoma City Will Rogers Airport

3.5 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 575 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 247 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 84 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1000 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geert

2 nachten verbleven in augustus 2021
Reactie van Tee op 19 sep 2021
Let us know how to get all 10's for your next stay.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is close to the airport
2 nachten verbleven in mei 2024
Reactie van T op 13 mei 2024
Wow, thank you so much for the awesome review.

6/10 – Redelijk

Susan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This Embassy Suites location is wonderfully convenient. The housekeeping staff was terrific though the breakfast staff appear quite inconvenienced by the guests. The toaster failed 2 days were there and when I told an attendant behind the counter her response was "it happens all the time" while they watched and did nothing to resolve. The bed, pillows and linens were comfortable and helped sleep but I was in room 614 and there's a sound like a leaf blower between the bathroom and bedroom and when reported to the front desk they said they'd look at it but nobody was there to resolve anything. When the tv is on you don't notice it but try to sleep with a leaf blower next door. The lack of response from the staff at this location was like none I've seen before. Finally, after a long day of travel I was looking forward to arriving and taking a bath but there was way I wanted to soak in a mildew crusted tub. We are loyal to Embassy Suites when traveling but this was by far not what we've experienced with any other location.
3 nachten verbleven in mei 2024
Reactie van T op 9 mei 2024
I am so sorry to hear about your recent stay. We strive to provide the best possible experience for our guests. It sounds like we may have dropped the ball. I will get with all department leads to ensure sufficient training be done so this does not happen in the future. We are starting renovations this summer so I truly hope you will return as we would love to have another chance to show you how great our hotel really is.

4/10 – Matig

aleta

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The appearance of the main lobby is very nice but the rooms are definitely lacking! The smell of musty water is something that needs to be addressed.
1 nacht verbleven in mei 2024
Reactie van T op 9 mei 2024
Hello, I'm so sorry to hear you weren't 100% happy with your recent stay. We love our property but do realize there is age behind it. We are starting renovations this summer. We would love to have you back when its complete. If you stay with us again, please reach out to me and I will make sure you have the best stay possible. Thank you. Front Office Manager.

10/10 – Uitstekend

Barbara

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice to have dinner available
1 nacht verbleven in mei 2024
Reactie van Embassy Suites op 8 mei 2024
Our restaurant 1815 is open daily from 5pm -11pm.

6/10 – Redelijk

Jessica, Rocklin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room was good value for what you pay. Super Close to airport.
1 nacht verbleven in mei 2024
Reactie van Embassy Suites op 8 mei 2024
Thank you for your review. Come back soon!

10/10 – Uitstekend

Young Sook

Positief: Staat van de accommodatie en faciliteiten
Rooms are very clean
1 nacht verbleven in mei 2024
Reactie van T op 9 mei 2024
Wow, thank you so much for the great review.

10/10 – Uitstekend

Robert E

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
water pressure on shower was fair, rooms were cleaned, front desk personel were nice, excellent breakfast
3 nachten verbleven in april 2024
Reactie van T op 30 apr 2024
Wow, thank you so much for the awesome review. We really appreciate it. We hope to see you back real soon.

10/10 – Uitstekend

Nickolas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van T op 21 apr 2024
Wow, thank you so much for the great review..

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van T op 17 apr 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van T op 17 apr 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 – Uitstekend

Brittney

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was absolutely amazing with helping me. I had physical disability and they all were very helpful with accommodating and helping me.
1 nacht verbleven in maart 2024
Reactie van T op 10 apr 2024
Wow, thank you so much for the 5 out of 5. We really appreciate it. We hope to see you back real soon.

6/10 – Redelijk

Megan

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The room I stayed in had a horrible noise from the HVAC system, took two days to finally have it fixed and I was never offered a discount due to the lack of sleep for three nights. It was so loud and disruptive I couldn’t sleep through the noises when the heat would come on. Disappointed I was not offered some compensation for the uncomfortable stay.
4 nachten verbleven in februari 2024
Reactie van T op 8 apr 2024
I'm so sorry to hear about your recent stay at Embassy Suites. We strive to provide the best stay possible for our valued guest. It sounds like we may have dropped the ball. I would love to discuss this in detail with you so I will reach out today. Hope to speak to you soon.

10/10 – Uitstekend

Amanda, Taloga

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for airport usually. Early flight asked front desk to call cab… got a blank look. She told us to Uber or Lyft. Check in staff was more helpful.
1 nacht verbleven in april 2024
Reactie van T op 4 apr 2024
I'm so sorry to hear about your experience with the front desk. We strive to go above and beyond with our customer service, and it sounds like we may have dropped the ball. I will get with all front desk staff and implement some additional training for sure. I do apologize for any inconvenience this may have caused. We do truly hope you'll come stay with us again in the future and give us another chance to show you just how great our customer service is.

6/10 – Redelijk

Brianna

Reisde met een groep
Great location to get around to different areas. The first time we stayed it was very clean and didn't have any noticeable concerns. We had check in their app and had the digital card. It made it very convenient. The second check in was the same, but the room we were assigned had dirty dishes outside of it and the key card didn't let us in. We were relicated to another room and had a much worse experience than the first check in experience. The room was clean minus dirty dishes outside the door again. There were alot of things that seemed to be a downgraded room. There were missing parts or damaged areas in the room and the tv was not the same as the prior room. The bed was also not comfortable and appeared to be a much worn out bed than prior. It was not worth the price that I paid for compared to the original stay.
1 nacht verbleven in maart 2024
Reactie van Tee op 2 apr 2024
Thank you for taking a moment to share your experience about your recent stay at our hotel. As one of our guests we value your feedback. We continuously strive to provide comfortable and caring services; we want to ensure you have a rewarding stay. My apologies for the issues you had with your room and for the inconveniences you experienced during your stay. Your satisfaction is very important to us and my apologies once again for not making this right during your stay. If you would like to discuss your stay in more detail, just let me know the best way to contact you. Thank you again for your feedback and we hope you will consider staying with us again the next time you are in the area. Safe travels

10/10 – Uitstekend

Rhonda

Reisde met familie
Positief: Voorzieningen
The staff was amazing. Rooms very clean
2 nachten verbleven in maart 2024
Reactie van T op 2 apr 2024
WOW, thank you so much for the 5 stars. We hope to see you back real soon.

10/10 – Uitstekend

Alyssa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable
1 nacht verbleven in maart 2024
Reactie van T op 2 apr 2024
Wow, thank you so much for the 5 stars. We really appreciate it. Come back and see us soon.

2/10 – Ontzettend slecht

Ashley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad experience,
2 nachten verbleven in maart 2024
Reactie van Tee op 2 apr 2024
Thank you for staying with us and I apologize that you did not enjoy your stay. We strive to make your stay perfect each and every time. My apologies again for your experience no being the best it could be, we hope you will give us another opportunity the next time you are in the area.

4/10 – Matig

Clinton

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
This was a very nice hotel as far as cleanliness and appearance. However the two issues we had were the rooms were terribly hot during the night with the set as low as it would go. The second was with the “buffet” breakfast. Certain staff members were very rude about where to go and how it worked. We have never been to a buffet where you just got to pick and they got it for you. There was so many people at breakfast that by the time you make your plates for the whole family and wait in line multiple times we barely got to eat before they closed everything off. We will not be back due to the lack of AC alone.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Clinton,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our clean accommodations, we are sorry you had concerns with the air conditioning, staff, and breakfast. Your comments are important to us and will be reviewed with the team to ensure we are always offering our best. We hope you'll reconsider and give us another opportunity to impress you with our improvements.

6/10 – Redelijk

Cintia

1 nacht verbleven in maart 2024
Reactie van T op 21 apr 2024
Thank you for the review. We hope to see you back soon.

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van T op 2 apr 2024
Thank you so much for the 5 stars. We love it. We hope to see you back real soon.

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2024
Reactie van T op 21 apr 2024
Wow, thank you so much for the great review.

6/10 – Redelijk

Kelly

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Overall the hotel was pretty outdated but we happy hour and breakfast in the morning we're awesome.
3 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Kelly,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and wonderful happy hour, we are sorry you had concerns with the accommodations. Your comments are important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.

10/10 – Uitstekend

Paul, Faribault

1 nacht verbleven in maart 2024
Reactie van T op 17 apr 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

8/10 – Goed

tree

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Our room had broken pieces on the shower and lots of water damage on the ceiling.
3 nachten verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Tree,Thank you for choosing to stay with us at Embassy Suites by Hilton Oklahoma City Will Rogers Airport for your recent getaway. We are sorry to hear that the bathroom in your room was not as expected. Please know our friendly staff is always available to assist you during your stay to ensure that you have the experience you expected. It is our hope that you will consider staying with us again in the future.

8/10 – Goed

Constance

Not within walking distance of shops or restaurants
3 nachten verbleven in maart 2024
Reactie van T op 13 mrt 2024
Thank you so much for the great review. I do apologize we don't have much in walking distance. The city just launched a beautification project for Meridian Ave. We are super excited to see the changes coming up. We hope to see you soon at The Embassy Suites. Have a wonderful day.

10/10 – Uitstekend

Deneise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love love loved it all
1 nacht verbleven in maart 2024
Reactie van t op 11 mrt 2024
Thank you for the terrific comments and we hope you hurry back for another great stay and delicious breakfast. Safe travels.

10/10 – Uitstekend

Brittany

1 nacht verbleven in maart 2024
Reactie van T op 2 apr 2024
Wow, thank you so much for the 5 stars. We really appreciate it so much. Please come back and see us real soon.

8/10 – Goed

Sabrina

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van T op 11 mrt 2024
Thank you for the 4 out of 5 rating. We really appreciate your business and can't wait to see you again soon at the Embassy Suites.

4/10 – Matig

Josie

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My room was dirty and the ceiling looks like it may fall in
1 nacht verbleven in februari 2024
Reactie van Tee op 20 feb 2024
We appreciate your feedback and want to apologize for your stay being less than excellent. We will share your comments with our team, thank you for helping us make improvements. We hope you give us another chance to show you better experience. Safe travels.

10/10 – Uitstekend

Alfonso

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Excellent Stay!!
2 nachten verbleven in februari 2024
Reactie van Tee op 14 feb 2024
Thank you for taking the time to let us know how we are doing and we hope you hurry back for another terrific stay. Safe travels.

8/10 – Goed

Amber

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in februari 2024
Reactie van Tee op 12 feb 2024
Thank you for taking the time to let us know how we are doing; hope you hurry back for another great stay. Safe travels.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Tee op 9 feb 2024
Thank you so much for the 10's! Here at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you and we hope to welcome you back in the future.

6/10 – Redelijk

CABLE

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good except the fact I booked a King bed and got stuck with two queens
1 nacht verbleven in februari 2024
Reactie van Tee op 5 feb 2024
Thank you for your review, I am happy to hear that you had a great stay with us. My apologies for any inconveniences with the suite you selected and hope to see you again soon, safe travels.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
3 nachten verbleven in januari 2024
Reactie van Tee op 30 jan 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

8/10 – Goed

Edward

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
My stay was enjoyable
2 nachten verbleven in januari 2024
Reactie van Tee op 23 jan 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hurry back and safe travels.

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Tee op 23 jan 2024
Thank you for the terrific 10's, hurry back for another great stay.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I Loved the Overall feel. The Rooms were very comfortable. The Breakfast was amazing. All the staff were very friendly. I didn’t like the tub. It obviously had some type of mat prior and looked stained. Around the faucet in suite area, water handles , around base appeared uncleaned, at least one of the faucets, for quite some time. Overall would definitely stay here again
2 nachten verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear John,It was a pleasure hosting you at Embassy Suites by Hilton Oklahoma City Will Rogers Airport! We're glad our comfortable rooms, tasty breakfast, and friendly staff impressed you. However, we apologize for any issues with the tub, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

2/10 – Ontzettend slecht

David

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The dirtiest hotel I have been at in a long time.
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear David,Thank you for sharing your feedback. We're genuinely concerned to hear that we did not meet cleanliness standards during your stay. Your comments are valued, and we will address your concerns to ensure our facilities are maintained to our high standards. We appreciate your input and hope to have another opportunity to demonstrate our commitment to cleanliness and guest satisfaction.

4/10 – Matig

Patrick

1 nacht verbleven in januari 2024
Reactie van Tee op 23 jan 2024
Thank you for taking the time to let us know how we are doing, if you have a moment to tell us more about your stay we love to hear more. Safe travels and we hope to see you again next time.

2/10 – Ontzettend slecht

Donna

1 nacht verbleven in januari 2024
Reactie van Tee op 23 jan 2024
We appreciate your feedback and if you have a moment to share your experience with us, we would like the opportunity to hear more. Could you please contact us with more details, we hope you will give us a chance to show you a great stay.

10/10 – Uitstekend

Simona

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in januari 2024
Reactie van Tee op 16 jan 2024
Thank you for the 5 rating, hurry back.

2/10 – Ontzettend slecht

Donna

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible stay
Weather bad and the hotel had the heat on and could not adjust. The temp was well over 85 degrees. The desk said they turn off the air because it was cold out. Breakfast was the worst I had ever had.
1 nacht verbleven in januari 2024
Reactie van Tee op 16 jan 2024
We appreciate your feedback and thanks for bringing these issues to our attention and we apologize for the inconvenience and unpleasant experience. We hope you will give another opportunity the next time you are in the area to show you this not typical and again our apologies, safe travels.

10/10 – Uitstekend

Valerie

1 nacht verbleven in januari 2024
Reactie van Tee op 16 jan 2024
Thank you for the terrific 5. Safe travels and hurry back

10/10 – Uitstekend

Maryann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except for the breakfast. Breakfast needs more selection and flavor on the hot items were not appetizing. It didn’t taste great.
3 nachten verbleven in december 2023
Reactie van Tee op 12 jan 2024
Thank you so much for taking the time to let us know how we are doing. We do apologize that breakfast was a not to your liking. We will share your comments with our team, as we are always looking for ways to make your next even better. Thank you again and we look forward to you staying with us again.

10/10 – Uitstekend

TOMMY AIJIE DA SILVA

2 nachten verbleven in januari 2024
Reactie van Tee op 29 jan 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

10/10 – Uitstekend

Hillary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Tee op 11 jan 2024
Thank you for the wonderful 5 and hurry back for another great stay.

10/10 – Uitstekend

Heather

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you're wanting a location that is convenient to OKC fairgrounds & OKC stockyards this is the place to be. Hotel & rooms are clean. The breakfast is the best! Staff was always friendly & courteous. Close to many dining options
7 nachten verbleven in december 2023
Reactie van Tee op 11 jan 2024
Hurry back for another great stay and thank you for the terrific comments about our amazing team. Safe travels.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Breakfast was good
2 nachten verbleven in december 2023
Reactie van Tee op 31 jan 2024
Thank you for staying with us and the terrific review, safe travels.

10/10 – Uitstekend

Angelo, Nampa

1 nacht verbleven in december 2023
Reactie van Tee op 18 jan 2024
Thank you for the 5 and we hope to see you again real soon, safe travels.