Dear Jamesha, Thank you for taking the time to review our hotel. We apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Cesar, Please accept our apologies for the disappointing incident you and your family went through, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, reading your comments regarding illegal activities is disheartening, as we don't encourage such affairs in and around our hotel premises. We are sorry that these incidents compromised your plans with us, and we regret that you had to cancel with us. Thank you for bringing this to our attention; we will look into the matter further. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Jeffrey, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management

Dear Robert, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Marvin, Thank you for your comments about your recent stay. We are glad you liked the kitchen in your room. However, we are disappointed that we did not meet your expectations and apologize for your concerns with the stovetop. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Bruce, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely, Hotel Management

Dear Robert, We appreciate your honest feedback about your recent stay at Extended Stay America. We're glad to hear you had a comfortable stay overall. Your insights are valuable to us, and we'll work on addressing any concerns to make future visits even more enjoyable. Your support is important to us, and we look forward to welcoming you back on your next visit. Thank you for choosing us!Sincerely,Hotel Management

Dear Annaliza, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Crystal, We appreciate your feedback and apologize for any concerns during your stay. We take cleanliness seriously and have strict policies against smoking in our rooms to ensure a comfortable environment for all guests. Your comments will be shared with our team to address these issues. We value your input and hope you'll consider staying with us again for an improved experience. Thank you for bringing this to our attention.SincerelyHotel Management

Dear Amy, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Tim, Thank you for choosing us. We apologize for the condition of the room and the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Also, we regret your discomfort with the size of the bed. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Julie, We appreciate you choosing us and providing feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for making you feel uneasy and letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management

Dear Eduardo, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Annaliza, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for how our staff handled the situation. We sincerely apologize for the inconvenience this undoubtedly caused. Please be assured we will investigate this concern to see what went wrong and ensure such problems are not repeated. Further, please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received. Sincerely,Hotel Management

Dear Timothy, Thank you for staying with us and sharing your feedback. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Jeffrey, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. Our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We apologize for your disappointment with the property and the cleanliness that compromise your stay. What encounter is unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Ehab, We regret that we couldn't give you a better impression when you arrived at our hotel, and we apologize for any misinformation by the agent who assisted you with your reservation regarding our policy. Check-out time for departing guests is 11 a.m., and check-in time for arriving guests begins at 3 p.m. We try to keep our guests informed by publishing this information on our third-party and official websites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Raghav Kanti, Thank you for taking the time to evaluate your visit. We are glad you had a seamless stay overall. However, our goal is to exceed our guest's expectations with every aspect of our hotel. Therefore, we hope you will accept our apologies for failing you. We hope you will consider allowing us to host you again and welcome you back for the exceptional experience you deserve. Sincerely,Hotel Management

Dear Kaitlyn, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us overall. However, we apologize for any oversights in preparing your room and for the disappointment this caused. Please know your feedback will be shared with our housekeeping staff to uphold our high standards and prevent such matters from affecting future guests. Thank you for being our guest, and we look forward to making your next visit a more fulfilling experience. Sincerely,Hotel Management

Dear Kimberly, Thank you for taking the time to review your stay. We aim to provide seamless hospitality and accommodations for every guest. Therefore, we apologize for failing to provide you with the high standards you should always expect from us. Thank you for sharing your detailed observations so we can address them appropriately and prevent future occurrences. We are committed to improving our services, and we hope you will consider revisiting us so we can redeem your confidence in us.Sincerely,Hotel Management

Dear Austin, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our excellent hospitality. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We have addressed this with our housekeeping staff and are grateful for your patience and valuable feedback. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Jonathan, Thank you for your feedback. We always want to exceed our guest's expectations; therefore, we apologize that this was not your experience. Furthermore, we do not allow illegal activity inside or outside our premises; therefore, it is concerning us to read your comments. Please know we take comments of this nature seriously and appreciate your patience as we investigate. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Jerry, We want to thank you for your comments about your recent experience and that you like the cleanliness and the amazing service delivered by our staff. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms for long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Therefore, we are sorry that your room smelled; we appreciate your feedback and will ensure future guests are not similarly impacted. We hope to welcome you back again soon.Sincerely,Hotel Management

Dear Melissa, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. Our mission is to provide clean, comfortable suites and ensure every guest's safety so they will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Adam, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Your feedback is shared with our housekeeping team to review and improve. Please give us another chance to provide you with the exceptional service you deserve.SincerelyHotel Management

Dear Christopher, Thank you for being our guest and mentioning our staff. However, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.SincerelyHotel Management

Dear Fredy, Please accept our apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Donna, Thank you for taking the time to leave your feedback. We apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. If you need help, please do not hesitate to reach us directly. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit. Sincerely,Hotel Management

Dear Steven, Thank you for your review. We are sorry that we did not meet your expectations. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us and hope you will revisit.Sincerely,Hotel Management

Dear Darrin, Thank you for the feedback. We are sorry to read about your experience. Please let us evaluate the situation. Meanwhile, If we can be of further assistance, please reach out to us directly at the hotel; we would be happy to be of service. We look forward to hearing from you.Sincerely,Hotel Management