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Beoordelingen van DoubleTree by Hilton Omaha Southwest

4 out of 5
DoubleTree by Hilton Omaha Southwest
3650 S. 72nd Street, Omaha, NE

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 513 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 295 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1001 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Cheri

Zakenreiziger, Reisde met familie
I’ve stayed at this hotel several times and it was never like this. Stains and torn carpet. Service was almost nonexistent
1 nacht verbleven in mei 2024
Reactie van DoubleTree by H op 21 mei 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your candid feedback. We take guests comments seriously and will definitely be looking into your latest experience. We will share your comments with our staff and look for ways to improve moving forward. We are very sorry for any inconveniences we may have caused.

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff at check-in. Clean room, clean all around.
1 nacht verbleven in mei 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 20 mei 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was very easy.
2 nachten verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 13 mei 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Iran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 6 mei 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

2/10 – Ontzettend slecht

Baylee

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first room I was in smelled so strongly of DOG URINE my child woke up with hives from this. Second room wasn't bad until the last night of our stay and the smoke detector went off at 3:30 am waking up myself, boyfriend and our 1 year old. I requested a refund and was told they could off me free breakfast for the day I left! I was on my way home from this vacation no I do not want a free breakfast ticket. I would have much rather a refund due to the fact. I would not recommend.
3 nachten verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 29 apr 2024
We apologize for any inconvenience we may have caused you. We take our guests comments very seriously and will be sharing them with our team to improve our experience moving forward.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 30 apr 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great hotel when traveling as right on 40.
1 nacht verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 4 apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Rhaenbow, Fayetteville

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall amazing. Parking lot was a little dirty
1 nacht verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 4 apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
I was skeptical when the parking lot was shared with a Burger King and the outside of the side of the building didn’t look very nice for a Double Tree but I was beyond impressed. This was the best stay I’ve had in years! It was cleaner and the bed was more comfortable than a stay double the price at another establishment. The hallway was the quietest I’ve ever experienced and I was on the first floor! The staff was all very friendly and the warm cookies and water was such a nice touch at check in. I will definitely choose again!
2 nachten verbleven in april 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 4 apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Rhaenbow, Fayetteville

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the breakfast but it was lacking in more dietary options
1 nacht verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 1 apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We will share your feedback with our staff. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Berenice

Positief: Netheid, voorzieningen
Excellent
1 nacht verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 25 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

2/10 – Ontzettend slecht

LeeAnne

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 25 mrt 2024
Thank you for sharing your feedback. We take all of our guests experiences very serious. We are sorry your stay was not up to your expectations.

10/10 – Uitstekend

Steve, Chicago

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous room, amazing shower and i loved I was able to pick my room
2 nachten verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 19 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

6/10 – Redelijk

Jessica

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The people who work at this doubletree are really nice and helpful. The facilities in the common areas and the pool are really nice as well. I was very disappointed with the suite we rented. It need new carpets long ago and made the room smell bad. The walls and bathroom had scoffs all over the walls, the toilet leaked. Time for an update in the suite because at over $300 a night the condition of the room was embarrassing. We won’t be back to these suite rooms. Too bad because the people were great.
Reactie van DoubleTree by Hilton Omaha Southwest Team op 18 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for your candid feedback. We take every guests stay seriously, and we apologize for any inconvenience we may have cause you. We will share your comments with our team and work together on improving.

4/10 – Matig

Patrick

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty, sheets caused a rash on my body.
1 nacht verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 15 mrt 2024
Thank you for your candid feedback. We take every guest experience very seriously. We will share your feedback with our team and work to constantly improve. We apologize for any inconvenience this may have caused.

8/10 – Goed

Kaylin

1 nacht verbleven in maart 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 25 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Jerry

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As anticipated.
1 nacht verbleven in maart 2024
Reactie van DoubleTree Omaha Southwest Team op 4 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for you kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 – Goed

Nathan

1 nacht verbleven in februari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 22 mrt 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

6/10 – Redelijk

Chad

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van DoubleTree Omaha Southwest Team op 27 feb 2024
Thank you for choosing DoubleTree Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

4/10 – Matig

Ruben

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I got the king suite and was disappointed with the condition. The chair next to the couch was covered in mysterious white stains. Gross. The curtains were the same way. The bedding was fine. The bathroom door didn't have a way to stay closed. Overall disappointed since I paid extra to have a nice room with my family.
1 nacht verbleven in februari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 26 feb 2024
Thank you for your candid feedback. We take our guests experience very serious and we apologize for any inconvenience we may have caused you. We will share your feedback with our team and work on correcting these issues. Thank you for choosing DoubleTree Omaha Southwest. We hope you will give us another opportunity in the future.

10/10 – Uitstekend

Kim

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 21 feb 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Rita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
3 nachten verbleven in februari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 19 feb 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.

2/10 – Ontzettend slecht

Grace

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting and awful
This hotel was absolutely foul. The first room we were given was not clean at all. There was filth all over the bathroom counters. The pillows had hair ALL over them from the previous guests. It was evident the room has not been turned over whatsoever. Disgusting. We went and politely asked for a new room, went to our new room, and it was a construction site. We thought we were being punkd…went down AGAIN to the front desk, were given a third room in which we just settled and went to bed. I’m not sure how this hotel is rated so highly. It was an awful experience. We requested a refund and were told they would make a “note” of it. Absurd.
The room we were given after requesting a new room due to its filth…
1 nacht verbleven in februari 2024
Reactie van Doubletree Team op 7 feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your comments have been taken very seriously, and we are deeply troubled to learn of the numerous issues you encountered, which do not reflect the high standards of service and cleanliness that we strive to uphold.We understand the importance of a clean and comfortable environment for our guests, and it is unacceptable that we fell short in meeting your expectations. Please rest assured that your concerns have been brought to the attention of our housekeeping and maintenance teams to ensure immediate corrective actions are taken to address these issues and prevent any recurrence in the future.We regret that we were not able to provide you with a seamless and enjoyable stay, and we apologize for any inconvenience or frustration this may have caused. Your feedback is invaluable to us as it helps us to identify areas for improvement and make the necessary changes to enhance the guest experience.Once again, we apologize for the negative experience you had, and we hope that you will consider giving us another opportunity to regain your trust and provide you with the exceptional service and hospitality that we are known for.

8/10 – Goed

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean room and convenient location. Highly recommend.
3 nachten verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 2 feb 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Lan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very happy staying at this hotel, thank you
Reactie van DoubleTree by Hilton Omaha Southwest Team op 31 jan 2024
Thank you for Choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Kris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 29 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and see us again soon!

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 26 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Logan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located off I80
1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 25 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and see us again soon!

6/10 – Redelijk

DELIA, LAKEWOOD

1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 21 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for leaving a review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 – Goed

Laura, commerce city

1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 16 jan 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
This place was great! We stopped in Omaha due to bad weather on our drive back west. Great location, super friendly, professional and helpful staff. Great fitness center. Suite was cozy and had a beautiful bathroom. Would stay again!
1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 15 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van DoubleTree by Hilton Omaha Southwest Team op 15 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

10/10 – Uitstekend

Glenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 15 jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

6/10 – Redelijk

Charles

Negatief: Netheid
Needs an All-around Refresh
This hotel once again is in need of a refresh. Massive stains on the room carpet, a deep clean needed in the bathroom, regrouting, reflooring and a better staff could make this place much better. It's on the downtrend of the remodel cycle and needs a refresh in a bad way.
4 nachten verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 2 jan 2024
Thank you for your feedback and for choosing DoubleTree by Hilton Omaha Southwest. We take our guests feedback seriously and have some property improvements planned for 2024.

2/10 – Ontzettend slecht

Fernando

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Real Review!!!
Horrible check in experience, customer service offered refund that I have still not received. Considerating not even using hotel.com anymore bc of this
1 nacht verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 2 jan 2024
We are sad to hear that we did not meet your expectations. Our staff will look into your request and take action. We apologize for any inconvenience this may have caused.

10/10 – Uitstekend

Patty

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Michelle op 27 dec 2023
thank you for taking the time to rate us. your feedback is important to us.

6/10 – Redelijk

Cristina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Michelle op 27 dec 2023
thank you for taking the time to rate us. your feedback is important to us.

10/10 – Uitstekend

Sylvia

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Honestly one of the nicest places i have stayed in! We took our girls for the weekend and it was really clean! Our only quam was that our mattress was very hard but that could be chalked up to the mattress possibly being new.
1 nacht verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 18 dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 – Goed

Gordon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find, friendly staff, clean.
1 nacht verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 18 dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 – Goed

Sonya

1 nacht verbleven in november 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 18 dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 11 dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was really clean and quiet.
2 nachten verbleven in december 2023
Reactie van Michelle op 5 dec 2023
thank you for taking the time to rate and share your feedback with us.

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The onsite restaurant was very convenient and good food.
1 nacht verbleven in november 2023
Reactie van Michelle op 5 dec 2023
thank you for taking the time to share your feedback with us.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Michelle op 5 dec 2023
thank you so much for your feedback. this is extremely important to us.

6/10 – Redelijk

Edward

Reisde met familie
Negatief: Voorzieningen
No complimentary coffee and music in bar was too loud for daytime
1 nacht verbleven in november 2023
Reactie van Michelle op 5 dec 2023
we do not have complimentary coffee in the lobby because it is complimentary in your guest room, and available 24/7 upon request

8/10 – Goed

Stephanie

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Check in left much to be desired. It is amazing how a first impression can influence the rest of the stay. Facilities were nice. Bed was great. Room seemed clean except for the rug which had many stains that could be seen the next morning when we opened the blinds. Poor lighting, which was fine for computers but not for reading a book.
1 nacht verbleven in november 2023
Reactie van Michelle op 5 dec 2023
thank you for taking the time to share your feedback with us. we are in the process of updating guest rooms with brighter lighting and other much needed refurbishments.

10/10 – Uitstekend

Kathy

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right off the highway and close to places to eat.
1 nacht verbleven in november 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 28 nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 – Goed

Cristina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in november 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 28 nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van DoubleTree by Hilton Omaha Southwest Team op 11 dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!