Lobby

Beoordelingen van Fairfield Inn & Suites by Marriott Omaha Downtown

2.5 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 579 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1000 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Steven

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were clean breakfast I’ve had better
1 nacht verbleven in maart 2024

4/10 – Matig

Elena

Negatief: Netheid, personeel en service
Arrived on the hotel received a dirty room, front desk offered to upgrade my room. This time there was a guest still inside the room. Computers were down so there was a challenge trying to get a clean unoccupied room. 4 tries in total to get what appeared to be a clean room. Was not!! Housekeeping at this hotel take shortcuts. My bed was made but had an odor of another guest. Stale cigarettes on the pillow GROSS!! I had to return to the front desk to get clean sheets. Spoke to the manager the next day to get everything resolved and he never followed through on his promise to make things right. No refund for the disgusting room. Nor Marriott points that were promised for my inconvenience. Behind the property in the field is a camp of homeless. I would not recommend this hotel.
1 nacht verbleven in mei 2024

8/10 – Goed

Brian

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Breakfast was ok 2 of the 3 mornings, but not great. Staff was very nice. My room was clean and comfortable. ... And the price was great!
3 nachten verbleven in mei 2024
Reactie van Front Desk Team op 12 mei 2024
Hello Brian,Thank you for your 4/5 review. First, I'm glad you had a great stay hear at Fairfield Inn, can you let us know more about the breakfast? What you did and didn't like or how we can improve?

10/10 – Uitstekend

jonathon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a great place to stay
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 5 mei 2024
Hello Jonathon,Thank you for your 5/5 review. We are happy to hear you had a great stay here with us at Fairfield Inn and hope to see you again.

10/10 – Uitstekend

Kiera

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have no complaints !! Great stay thank you
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 30 apr 2024
Hello Kiera,Thank you for your 5/5 review. We are glad to hear that you had a great stay here with us at Fairfield Inn and hope to see you agian.

10/10 – Uitstekend

jonathon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like everything about this location
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 30 apr 2024
Hello Jonathon,Thank you for your 5/5 review. We are glad to hear you had a great time here at Fairfield Inn and we hope to see you again.

10/10 – Uitstekend

Tetyana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! Great breakfast. Wonderful location.
1 nacht verbleven in april 2024
Reactie van gladys op 21 apr 2024
Thank You

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was quick to help! Check in took probably less then 5min. The rooms are nice and clean and spacious. The property, and surrounding is very quiet 😁
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 18 apr 2024
Hello Monica,Thank you for your 5/5 review. We are so glad to hear you had a great experience here at Fairfield Inn and we hope to see you again if you make it back to the Omaha area.

10/10 – Uitstekend

Mahendra, Phoenix

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Creighton University and downtown
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 17 apr 2024
Hello Mahendra,Thank you for your 5/5 review. Yes we are close to Creighton and to the Old Market area. We hope to see you again if you make it make to the Omaha area.

8/10 – Goed

Melissa

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A decent hotel in downtown, however there isn’t any real secure parking for guests. So be sure to bring everything in when you check in.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 17 apr 2024
Hello Melissa,Thank you for your 4/5 review. Yes we do have an open parking lot however we do have security that does drive around the lot at night. We do encourage our guests when they ask about the parking to never leave anything valuable in the vehicle.

10/10 – Uitstekend

Dillon

1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 30 apr 2024
Hello Dillon,Thank you for your 5/5 review.

6/10 – Redelijk

Drew

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Homeless neighborhood. Triple lock your car. Staff keeps a baseball bat behind the counter… let that tell the story.
1 nacht verbleven in maart 2024
Reactie van Gladys op 1 apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

8/10 – Goed

Heidi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk Supervisor op 27 mrt 2024
Thank you for staying with us!

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, will stay there again
1 nacht verbleven in maart 2024
Reactie van Front Desk Supervisor op 27 mrt 2024
Thank you for making the Fairfield by Marriott Omaha Downtown your "home away from home!

8/10 – Goed

Debbie

2 nachten verbleven in maart 2024
Reactie van Gladys op 10 apr 2024
Thank you for making the Fairfield by Marriott Omaha Downtown your "home away from home."

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Convenient to get to, easy to find family-friendly places to eat. The pool area was wonderful for kids to relax and have fun.
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Amy,Thank you for your 5/5 review and we are so happy to see that you have a great experience here at Fairfield Inn and we hope to see you again if you ever make it back to the Omaha area.

10/10 – Uitstekend

Joanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the time we arrived, until the time we left everything and everyone was amazing! The hotel, rooms, dining areas were all spotless, the staff were all so nice and helpful! Breakfast was beyond what we expect, absolutely delicious, and plenty of choices! Thank you, Anthony, Edward, Claudia, Daniel, and all the staff!!! We had the best time during our stay!!
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Joanne,We are soo happy to hear that you had such a wonderful time here at Fairfield Inn. We strive to make sure all of our guests have the best time with us and we hope to see you again if you ever make it back to the Omaha area.

4/10 – Matig

Felisitas

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My van was broken into and they basically said it wasn’t their problem. I had to pay for parking separately and was told the cameras didn’t show anything. That was it and who eve owns the parking lot needs to be responsible or have something in place for customer safety . What made it really was being parked right by the entrance
2 nachten verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Felisitas,Thank you for your 2/5 review. We are sorry to hear about your unfortunate event. We are working on getting better security for the parking lot and for the property as well.

6/10 – Redelijk

Diedre

Reisde met familie
Positief: Personeel en service
Sleeper sofa broken and room was loud due to location of linen room. Staff was friendly, and breakfast was good.
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Diedre,Thank you for your 3/5 review. We are so sorry to hear your room was not up to your standards. We will be checking all of our pull out sofa's to make sure they are all in working order.

10/10 – Uitstekend

Mark

1 nacht verbleven in maart 2024
Reactie van Gladys op 1 apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

10/10 – Uitstekend

Cindi

1 nacht verbleven in maart 2024
Reactie van Gladys op 1 apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

10/10 – Uitstekend

Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great pool nice and quiet
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Ann,Thank you for your 5/5 review. We glad to hear you had a great stay with us.

10/10 – Uitstekend

robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff--the night staff were the best!!! We had an issue with getting airplane boarding passes printed and the night clerk allowed me to use her computer because the printer at the public computer was out of order. Made my needs easily met. Great help for us.
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Robert,Thank you for your 5/5 review. We are so happy to hear you had such a great experience here at Fairfield Inn. That is the kind of costumer experience we strive for out of our staff. We hope you see you again if you ever make it back to the Omaha area.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello John,Thank you for your 5/5 review.

4/10 – Matig

Herling

2 nachten verbleven in februari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Herling, Thank you for your 2/5 review. I'm sorry to see your stay was not up to your standards, if you could please reach out and let us know more about what was wrong with your stay we would appreciate it.

6/10 – Redelijk

Kayla

Reisde met partner
Positief: Netheid, personeel en service
Paying for parking was new for me, there is an event center or something next door and one of the nights we stayed we has to do laps around the parking lot to find a space. Additionally, there are several homeless shelters right next door to the hotel. In our room the shower curtain was in a U shape so the curtain constantly sagged into the middle, giving almost no coverage from the shower to the rest of the bathroom. My biggest complaint is that when I booked this hotel they said they had a hot tub. However, the hot tub has been filled in with cement. But the indoor pool is heated so that was nice at least.
2 nachten verbleven in februari 2024
Reactie van Daniel Padilla, General Manager op 26 feb 2024
Hello Kayla,Paid parking took effect last year, and we take pride in being the cheapest 24 hour parking around. The Design Center was the host of Omaha Fashion Week which caused over congestion in our parking lot. Please get with me on the hot tub situation. We have removed all advertising on our hot tub. I will take this feedback and improve our guest experience. Thank you again!

10/10 – Uitstekend

Carlisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Daniel Padilla op 26 feb 2024
Hello Carlisha,Thank you so much for the PERFECT score of 5/5 on your lodging experience here with us! We hope to see you again the next time you visit the great city of Omaha, Nebraska.

4/10 – Matig

patrick

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
no basic toiletries offered in the room such as lotion or kleenex. also they dont tell you its $10 per night to park in their parking lot. Really in Omaha? its not downtown NYC or LA. Also front doors dont open without being let in due to "security"....sketchy....wont stay here again
1 nacht verbleven in februari 2024
Reactie van Daniel Padilla, General Manager op 26 feb 2024
Hello Patrick,Thank you for providing feedback on your visit. Parking took effect last year and we pride ourselves on being the cheapest 24 hour parking. Lotion is always available upon request, but Marriott no longer requires lotion to be in the room. Kleenex should always be in the slot on the sink. Thank you for sharing your feedback. I will take this and better enhance our guest experience. I thank you again. Safe travels and be well.

8/10 – Goed

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the website said they have a shuttle, but there was not a shuttle. That was a little disappointing.
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Jane, Thank you for your 4/5 review. I'm so sorry that the website said we have a shuttle, if you could reach out to us and let us know what website you saw this on so we can get that fixed we would greatly appreciate it.

10/10 – Uitstekend

Bill

Reisde met partner
Front desk staff welcomed us and was friendly!
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Bill,Thank you for your 5/5 review. We are glad to hear you had a great stay with us here at Fairfield Inn.

6/10 – Redelijk

Brian

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at night great, breakfast was decent.
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Brian,Thank you for your 3/5 review. Please let us know how we can improve on the breakfast.

10/10 – Uitstekend

Davin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Davin,Thank you for your 10/10 review. We hope to see you again.

10/10 – Uitstekend

Mark

1 nacht verbleven in januari 2024
Reactie van Front Desk Team op 20 mrt 2024
Hello Mark,Thank you for your 5/5 review.

10/10 – Uitstekend

Darlene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A place I call home
I keep coming back. When you find something that works you stick with it. The atmosphere and comfort of the hotel is amazing. Rooms are awesome and super clean. I really feel like I’m on vacation.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Andreana

1 nacht verbleven in januari 2024

8/10 – Goed

brett

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Heater unit in room was noisy, turned off to sleep. Road noise from street, 2 blocks away was surprising and could be addressed with dampening shades or new windows. Front desk agent was very nice, engaging and efficient. Quality of mattress was very poor, and should be replaced. Made- bed quality was poor and not tight to the mattress. Hallways were A revised QA action plan should be implemented soon.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jerome

1 nacht verbleven in december 2023

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay for New Years!
Check in was great - staff was nice and accomodating ( we requested a room near the pool). Pool is small, but great for kids. They had so much fun! Easy walk to watch the fireworks. Staff let us bring pizza to breakfast area in the evening. We would definitely stay here again.
1 nacht verbleven in december 2023
Reactie van Front Desk Team op 20 mrt 2024
Hello Patricia,Thank you for your 10/10 review. We are glad to hear you had such a great time here with us at Fairfield Inn and we hope to see you again.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Makayla

2 nachten verbleven in december 2023

10/10 – Uitstekend

Ann

1 nacht verbleven in december 2023

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got into Omaha close to midnight and needed a place to stay before we finished our drive home to Colorado. At first we tried the Holiday Inn that was next to the Fairfield and they were packed according to the desk guy. Went to the Fairfield and they had available rooms and were very pleasant to interact with given the time of night.
1 nacht verbleven in november 2023

6/10 – Redelijk

Caroline

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet Convenient location
1 nacht verbleven in december 2023

10/10 – Uitstekend

Claire

1 nacht verbleven in december 2023

8/10 – Goed

Craig, Rapid City

1 nacht verbleven in december 2023

10/10 – Uitstekend

CHRISTY, ofallon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all good
1 nacht verbleven in december 2023
Reactie van Front Desk Team op 5 dec 2023
Hello Christy,Thank you for your 5/5 review. We are so happy to hear you had a positive experience and we hope to see you again if you ever make it back to the Omaha area.

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay. We will be back!
1 nacht verbleven in december 2023
Reactie van Front Desk Team op 5 dec 2023
Hello Denise,Thank you for your 5/5 review and we are so glad to hear that you had a great time staying with us and even happier to hear that you will come see us again. We cant wait.

6/10 – Redelijk

randi

Positief: Netheid, personeel en service en voorzieningen
The heat would get super hot and if we turned the thermostat down the A/C would come on
1 nacht verbleven in november 2023
Reactie van Front Desk Team op 4 dec 2023
Hello Randi,Thank you for your 3/5 review. I am sorry to hear you were having issues with the a/c unit. It can be tricky sometimes. I hope you will still consider staying with us again if you ever make it back to the Omaha area.

10/10 – Uitstekend

JERMAINE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in november 2023
Reactie van Front Desk Team op 28 nov 2023
Hello Jermaine,Thank you for your 5/5 review. We are so glad to hear that you had a wonderful experience here at Fairfield Inn Downtown Omaha and we sure do hope to see you again if you ever make it back to the Omaha area.