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Beoordelingen van Hilton Garden Inn Omaha Downtown/Old Market Area

3 out of 5
Hilton Garden Inn Omaha Downtown/Old Market Area
1005 Dodge St, Omaha, NE

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 496 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 297 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 122 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1001 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient location
4 nachten verbleven in mei 2024
Reactie van Garrison op 21 mei 2024
It gets a bit busy downtown, but sometimes that works out! Thank you for staying with us, Kelly.

10/10 – Uitstekend

Samantha, Lamoni

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel in a great location!
1 nacht verbleven in mei 2024
Reactie van Garrison op 18 mei 2024
Thanks for letting us know your enjoyed your stay, and we hope to see you next time!

10/10 – Uitstekend

Cyd

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bryan the bartender and front desk staff were exceptional! Bathroom felt dated.
1 nacht verbleven in mei 2024
Reactie van Garrison op 18 mei 2024
Glad to hear that Bryan made the evening enjoyable! He is great, and we will let him know you thought so as well! Thank you for letting us know how you felt about the bathroom, we appreciate that.

10/10 – Uitstekend

Charles P

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walkable to restaurants and shops
1 nacht verbleven in mei 2024
Reactie van Garrison op 11 mei 2024
We are happy to see that the location was a benefit to you, Charles! We hope to see you next time!

8/10 – Goed

Beth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is really helpful and friendly. The location is perfect- easy to walk to convention center and lots of resturants within walking distance. Nice lobby to meet people and Spencers in on the first floor- which is a great resturant.
3 nachten verbleven in mei 2024
Reactie van Garrison op 7 mei 2024
Thank you for staying with us, Beth! We hope to see you next time.

8/10 – Goed

Corie

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Room still had some (what appeared to be) food chunks and crumbs in it. There was human feces in the stairwell of the parking garage. Other than that, decent stay. Wish they were more transparent about parking pricing and that there is a breakfast available. The front dest was great and everyone I spoke with was very kind and helpful.
1 nacht verbleven in april 2024
Reactie van Garrison op 3 mei 2024
We are sorry to see that you didn't have the best experience with us, thank you for letting us know some areas that we can improve in. Glad that the staff was helpful, and we hope you will give us another chance when you visit next!

10/10 – Uitstekend

Nathali

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay
1 nacht verbleven in april 2024
Reactie van Garrison op 3 mei 2024
Thanks Nathali! We are glad you enjoyed it, and we hope to see you again!

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People at the front desk were super friendly! Everything was good, only negative was you could here the street noise from the room.
2 nachten verbleven in april 2024
Reactie van Garrison op 3 mei 2024
Thank you for letting us know about the issue you experienced with your stay. The front desk team is glad you enjoyed visiting with them!

10/10 – Uitstekend

shawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location, good price, quiet
2 nachten verbleven in april 2024
Reactie van Garrison op 3 mei 2024
Hey Shawn, thank you for staying with us! We are glad you enjoyed the location, and we hope to see you next time!

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Garrison op 26 apr 2024
Glad to see you enjoyed your stay! We hope to see you again on your next visit!

10/10 – Uitstekend

kimberly

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to a lot of restaurants and venues. Good servic
1 nacht verbleven in april 2024
Reactie van Garrison op 16 apr 2024
Thank you for taking the time to let us know you enjoyed your stay! We hope to see you next time!

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the convenience of most things being walking distance!
2 nachten verbleven in april 2024
Reactie van Garrison op 16 apr 2024
Being right downtown does help us get to everything easier! Thank you for staying, and we hope to see you again!

10/10 – Uitstekend

Samantha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing. Hotel was very nice. Super clean. Convenient location for alot of dining and shopping. Easy parking
2 nachten verbleven in april 2024
Reactie van Garrison op 16 apr 2024
We are happy that you enjoyed your stay! Thank you for letting us know, and we will let the staff know they helped keep you in high spirits!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay.
1 nacht verbleven in april 2024
Reactie van Garrison op 13 apr 2024
Happy to see that you enjoyed your stay! Thanks for letting us know, and we hope to see you again next time!

10/10 – Uitstekend

Bonnie

1 nacht verbleven in april 2024
Reactie van Garrison op 2 mei 2024
We appreciate you staying! See you one your next visit!

10/10 – Uitstekend

Darin L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is clean and quiet. It’s super convenient for concert activities at CHI.
1 nacht verbleven in april 2024
Reactie van Garrison op 11 apr 2024
We are happy to hear that the hotel location made your stay great! Thank you for letting us know, and we hope to see you next time!

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Garrison op 11 apr 2024
Thank you for your visit!

8/10 – Goed

Tim

2 nachten verbleven in april 2024
Reactie van Garrison op 27 apr 2024
Thanks for staying with us, Tim! We hope to see you next time!

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Garrison op 11 apr 2024
We are glad you enjoyed your stay, and we hope to see you next time!

4/10 – Matig

Jamie

1 nacht verbleven in april 2024
Reactie van Garrison op 26 apr 2024
Sorry to see this regarding your stay.

10/10 – Uitstekend

Amado

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the dinning. I liked the easy parking options but felt it was a bit expensive. Other than that great and comfortable stay.
1 nacht verbleven in maart 2024
Reactie van Garrison op 2 apr 2024
We appreciate you taking the time to let us know about your experience with our hotel. Thank you for staying with us, and we hope to see you next time!

10/10 – Uitstekend

Donna, New London

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable to CHI Arena, many restaurants to satisfy all tastes and price points (Spencer's was perfection), over to Iowa 😄, Durham Museum..... Speedy efficient check-in, helpful housekeeping staff for extra towels etc, fitness room was convenient and indoor pool would be perfect for families with kiddos. We'll go back.
5 nachten verbleven in maart 2024
Reactie van Garrison op 2 apr 2024
Thank you so much for taking the time to let us know about your stay! We do hope that we will see you again on your next visit to Omaha!

10/10 – Uitstekend

Audrone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location.
4 nachten verbleven in maart 2024
Reactie van Garrison op 27 mrt 2024
Thank you for sharing! We hope to see you again!

8/10 – Goed

Sami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Garrison op 19 mrt 2024
Thank you for staying! See you next time.

8/10 – Goed

Kelly

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We stay at this place a lot when we come to town , but the room we had this time wasn’t as great as they have in the past. There was a giant orange stain on the duvet, the night stand was dirty, the bed was frame was moved/angled and too heavy to move back. There was no hot water in the morning when showering. Minor things
1 nacht verbleven in maart 2024
Reactie van Garrison op 15 mrt 2024
Thank you for letting us know of the issues that you faced during your stay. Please feel free to let us know during your stay and we will do our best to fix it! We hope to see you next time you visit Omaha!

4/10 – Matig

Jenny

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I arrived early and was told that my room with 2 queen beds was not ready.l, even though others were being checked in at the time. So I came back at 3pm and was told that they didn’t have the room with 2 beds, but could give me a room with a king and a rollaway. They blamed Expedia. The truth is that there was a concert nearby and I suspect that they gave my room away. To compensate me they offered to pay for parking (which per their own information was free anyway).
1 nacht verbleven in maart 2024
Reactie van Garrison op 15 mrt 2024
Thank you for taking the time to write this for us. Parking is a charge of 22 and is posted on the entrance of the garage and on all the websites that sell rooms for us, including Expedia.

10/10 – Uitstekend

Keri

1 nacht verbleven in maart 2024
Reactie van Garrison op 5 apr 2024
Thank you for letting us know about your stay! We appreciate you staying with us, and hope to see you again next time!

10/10 – Uitstekend

Eduardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Garrison op 13 mrt 2024
Thank you for your visit! We hope to see you next time you're in Omaha.

10/10 – Uitstekend

Katie

1 nacht verbleven in maart 2024
Reactie van Garrison op 2 apr 2024
Thanks for staying with us!

6/10 – Redelijk

steve

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The workers were great. Street noise was loud and heating and air conditioning could be upgraded
1 nacht verbleven in maart 2024
Reactie van Garrison op 13 mrt 2024
We are happy to hear that the staff left a good impression! Thank you for bringing the issue with the heating/cooling system to our attention, we will make sure to pass this info on and get it fixed for your next visit!

10/10 – Uitstekend

Judith

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn't like the extra charges for parking & breakfast.
1 nacht verbleven in maart 2024
Reactie van Garrison op 13 mrt 2024
We are sorry to hear your visit didn't meet all of your standards. We do hope that you give us another chance next time you're in Omaha!

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice and the staff was very friendly.
1 nacht verbleven in maart 2024
Reactie van Garrison op 7 mrt 2024
Thank you for staying with us! We are happy to hear that the staff left a good impression!

10/10 – Uitstekend

Todd

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you so much for your visit! We hope that we will see you again.

10/10 – Uitstekend

Karen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great!
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We appreciate you staying with us! We hope to see you again soon.

10/10 – Uitstekend

Patrick, Sioux City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you for staying, and please visit us again soon!

8/10 – Goed

Brian

Positief: Netheid, personeel en service en comfort kamer
Room we were in could use a little updating. Bed was pretty comfortable. Breakfast was good, but was not complimentary. Price for hotel was good for the area. Parking was a little too much. Close walks for restaurants
2 nachten verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you very much for pointing out these areas we can improve upon. We will make sure the correct teams get this information. Thanks for staying with us and we hope to see you in the future!

6/10 – Redelijk

JESSICA, Lincoln

1 nacht verbleven in februari 2024
Reactie van Garrison op 23 mrt 2024
Thank you for staying with us! We hope to see you again for your next visit.

10/10 – Uitstekend

Corey

1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We are glad to hear you enjoyed your stay! Please visit us again soon.

10/10 – Uitstekend

Dorinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you! We appreciate you staying with us, and we hope to see you again soon.

10/10 – Uitstekend

Darrell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Concert goers
Location was good. Quite, friendly staff, parking handy.
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We hope you enjoyed the concert, too! Thank you for staying with us!

4/10 – Matig

Colin

Negatief: Staat van de accommodatie en faciliteiten
Fool me once, shame on you, fool me twice...
Stayed here back in November and had a terrible experience with our room (spongy bathroom floor with broken floor tile, broken toilet lever, bathroom sink backed up the following morning due to upstream users and a blocked drain somewhere down the line, and barely an apology at checkout). We tried it again due to it's convenient location and price. We booked a king room through Hotels.com, but were given a double queen instead, and the hotel told us there was nothing they could do and blamed it on Hotels.com knowingly overbooking rooms. On the plus side, our bathroom was not a disgusting cesspool of neglected maintenance this time. Also, the queen bed was a million timed more comfortable than the king bed we had last time, but that didn't take much; a cardboard box laid on concrete could have beat that bed. The choice of pillows was extremely over stuffed, or extremely under stuffed. Three days later my neck still hurts and is giving me headaches. I appreciate the location and cost, but I don't think I will let myself stay here again.
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We appreciate you taking the time to let us know of the issues you faced during your stay. We will make sure to pass on the information to the correct teams and work on fixing the issues. Thank you for staying with us, and we hope you will give us another chance.

10/10 – Uitstekend

Molly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If there is an event, and you are planing on parking at the property, you will still need to arrive early to get a spot. We had to park in another garage for our event because the parking garage was full. After the event, the garage cleared out and we were able to move our vehicle in and have it stay there overnight. Rooms and lobby were great! Beds were comfortable, and the sheets felt clean and comfy.
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you for taking the time to let us know the stress points during your visit. We will make sure to get this to the correct team and work on fixing the issue. We hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you for staying with us, and we hope to see you next time you're in Omaha!

10/10 – Uitstekend

Elisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you so much for your visit! We hope to see you next time you're in Omaha.

8/10 – Goed

Rapid City

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A great spot, fantastic staff.
This was a great spot to stay for a few days during my conference. Easy walk to all the venues, plenty of places to eat and get coffee. The staff there is FANTASTIC! I would stay there again.
4 nachten verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We will let the front desk staff know you enjoyed your stay! Please let us know if there is anything we can do to improve your visit. See you again!

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We hope to see you next time you're in Omaha! Thanks for your visit!

8/10 – Goed

Christopher, Algona

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Little dated, little beat up.
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you for taking the time to let us know of the issues you encountered during your stay. We will make sure this information gets to the correct team. We hope to see you again!

10/10 – Uitstekend

Jason D

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thanks for staying with us!

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We walked to chi building, super convenient
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
We are happy to hear your stay went well. Maybe next visit the walk wont be so cold! Thanks again!

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
1 nacht verbleven in februari 2024
Reactie van Garrison op 1 mrt 2024
Thank you for staying with us! Hope to see you next time!