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Beoordelingen van Sonesta ES Suites Omaha

2.5 out of 5
Sonesta ES Suites Omaha
6990 Dodge St, Omaha, NE

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 472 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 283 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 99 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 78 van 1003 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Nicole

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked having a full kitchen. The bed was very comfortable and our unit was clean.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Joan

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room didn't look, feel or smell clean. The exteriors of the buildings have not been kept up. The lobby still had autumn decorations up? It used to be a lovely place to stay, but time has taken its toll and it hasn't been given the attention it needs.
2 nachten verbleven in mei 2024

6/10 – Redelijk

PHILLIP

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This room is pretty beat up. The outside areas of the property were not maintained and did not feel safe.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David

Reisde met partner
Positief: Personeel en service, voorzieningen
Rooms could use a little love (chipped paint, torn screens, etc) comfy bed and clean but decor a bit tired. Price was good and breakfast better than we expected.
1 nacht verbleven in mei 2024

8/10 – Goed

Chao

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and easy parking. Large and comfy room, but has a few insects near or in the room.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Lynn

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place was overbooked the time of check in
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay with comfortable beds and a hot breakfast. We'll be back!
2 nachten verbleven in mei 2024

4/10 – Matig

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Put 100 dollars depand stated 3- 5 days wait
3 nachten verbleven in april 2024

6/10 – Redelijk

Jacqueline

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It rained alot the day of our arrival, the room we checked into was on the first floor and the carpet was soaked with water. Went to the front desk and asked for a different room and they easily accommodated and gave us one on the 2nd floor. Room was clean but there were stains on the carpet and some were sticky, and a few colored stains on the bedding and ceiling as well. I didn't get a good vibe without wiping all the surfaces down. Good for probably the average stay but i think it could've been nicer based on photos.
2 nachten verbleven in april 2024

4/10 – Matig

Christie

Negatief: Personeel en service
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Lisa

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Several times in the room were broken. Took pics when I checked in and reported to front desk. Room was cleaner when I checked out then when I checked in. Dog feces from residents was never picked up. Stepped in several times. Complained to front desk.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Michelangelo

Zakenreiziger
Arrive and the booking did not show - spend 1 hr with Expedia to resolve the issue.
1 nacht verbleven in april 2024

6/10 – Redelijk

Erika

Positief: Personeel en service, voorzieningen
Front desk staff member was friendly. The carpet was stained and wall near the stove.
1 nacht verbleven in april 2024

4/10 – Matig

Mark

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It needs updating. Neighborhood was sketchy
1 nacht verbleven in april 2024

8/10 – Goed

Sebastien

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien, logement avec petite cuisine mais manque un peu d’équipement dans la cuisine.
1 nacht verbleven in maart 2024

8/10 – Goed

Margaret

Positief: Netheid
5 nachten verbleven in december 2023

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in a very convenient location. We would stay there again.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kilian

Reisde met een groep
Positief: Voorzieningen
This hotel was very nice and in a nice location. All the staff were kind and friendly, as well as some of the other guests staying there. The rooms are a pretty good size and are easy to live in for an extended stay. Lots of shops and places to eat nearby, including an urgent care and a pharmacy which we had to utilize. Its right by the Orbit bus route which makes it in an excellent location for those staying without cars. Overall we really enjoyed our stay here and look forward to staying again. :)
5 nachten verbleven in maart 2024

6/10 – Redelijk

Floyd

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Joshua

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very good, would have been great if the ice maker and dishwasher worked.
8 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Demond

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They called me 30 minutes before I was going to check in to tell me that they had given my room away and they were full. Very classless, and I will never stay there.
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Carolyn

1 nacht verbleven in maart 2024

8/10 – Goed

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The owner checked us in and since we were only staying one night, he didn’t change us an incidental fee and even gave us a better rate. Definitely would stay again.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Angelika

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Netheid
When we walked in the smell of the room was terrible. We had to sleep with the windows open due to the smell of marijuana. It was unbearable. We had a small child with us as well. The air vents were very rusty as well.
3 nachten verbleven in februari 2024

4/10 – Matig

Hope

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The photos of this property are not representative of what you’ll expect to see. I was give a room in building #5, that was located at the back of the property. Just pulling into a space I could see trash and broken glass in the parking lot. The room looked like it had not been deep cleaned in a while. I had requested a second room closer to the front of the property. This room was also dirty. There was hair in the bed and I found a dried up contact lens when I pulled the sheets back. There was a bar lock on the front door that looks like it have been removed and reinstalled in several places. The gal at the front desk seemed annoyed that I didn’t want to complete my reserved stay. Would not recommend this hotel.

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was amazing! Breakfast was ideal and the room is perfect for overnight or short term living! Please check it out. Overall, outstanding hospitality and 5 stars!
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Rose

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would not let me check in even though I was 21. Claimed they had trouble a month ago regarding underage check-in and now won’t let you check in even if you’re of age (are they allowed to do this?). There is no where to inform clients of this change and they force you to cancel your reservation at the counter. I had to mention military affiliation in order for them to let me check in. When I entered the room it smelled of smoke (they claimed it was a smoke-free room). The front desk apologized and said they would send a maid to “clean” the room due to there being no other available rooms. When it was ready we drove back to the room and the smell of febreeze was excessively strong. It was as if a smoker was trying to cover up their smell.. nasty. We ultimately ended up getting a refund -of which you only get partial payments for each day you had reserved- (ex. We were supposed to stay 2 nights and only initially got refunded for 1 night. Then we would get refunded for the second night the next day.) To top it off, they were making a younger couple cancel their reservation as I was leaving. If everything had worked out the way it was supposed to, it would have been a nice place to stay. Disappointing.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Rachael

2 nachten verbleven in februari 2024

8/10 – Goed

Erin

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024

6/10 – Redelijk

Brandon

At check-in I was met with a crass staff member that was uninterested in helping out with a request. The door to the room would not latch properly. Parking lot was just big enough for most vehicles, but not overly convenient. The breakfast was okay, decent options but not enough for all of the guests. Also noticed staff members eating the breakfast taking away from guests.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Andrew

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Outside was a bit dirty where someone threw up. Also was told to come earlier at 5AM because breakfast ran out at 8:30. Lastly I was assigned the wrong room and had to move out to a different one a few hours later after settlings.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great !
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Robyn, Harrison

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our keys didn’t work the next day…a man was sent to repair but he was ill and left a horrible smell and some bodily fluids in the room. The motel moved us to another room but that kitchen sink was full of icky water and would not drain…the next morning the bathroom stool wouldn’t flush. We attended a funeral and when we returned the motel offered another room. We had only stayed 2 days, but, we left and booked another motel…Comfort Suites which was a nice relief. I don’t think Sonesta is safe!!
4 nachten verbleven in februari 2024

8/10 – Goed

Yesmin

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is quiet staff is so friendly rooms are awesome its really nice !
7 nachten verbleven in februari 2024

8/10 – Goed

Allene

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Nice and quiet, it is an Extended Stay so you really felt like you were in an apartment complex. Some remodeling done. Some areas that needed it most haven’t been done. Friendly staff, no hot water for hot tea, otherwise Great breakfast
1 nacht verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Ok for me but I could never bring my wife!
Check in went quite smoothly. Courteous staff, but the room furniture (mainly sofa) was disgusting. The bed was comfortable but the pillows were all quite hard. The kitchen sink was not cleaned after the previous renter. Waited until the morning to say anything. Lots of "sorries" for the condition of the room and they did offer to move me to another room but I ended up washing the sink myself. Turned out the drain was plugged and needed to be repaired. The reason for things being so dirty is that roadwork workers have been staying there. The rooms are large with a kitchenette so they are perfect for a longer stay, but there should be rooms dedicated for normal people who don’t bring road construction filth into the room. It was ok this time because I was alone. I’ll be back in a few months but I don’t want my wife to have to deal with this.
4 nachten verbleven in februari 2024

8/10 – Goed

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place at a good value!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay.
1 nacht verbleven in november 2023

8/10 – Goed

John

Positief: Comfort kamer
I'm pretty sure the same food was put out everyday for breakfast. I don't mean the same type of food, but new, either. The food is placed in its containers or holding dish, left there if not eaten the same day, and then reheated and placed back out the following day. After day 2 I quit looking forward to their free breakfast bc it was the same as the 2 days prior, just warmed back up.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Debra

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tiffani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Chad

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kristine

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Amanda

2 nachten verbleven in januari 2024

8/10 – Goed

Floyd

Reisde met partner
I was pleased with my stay, it's a tucked away spot in the busier part of town. It's centrally located, with many eating options nearby. It's a great spot, and my only two complaints would be the towels and carpet. Outside of those 2 issues, I would recommend to anyone.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Salima

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

TESS

5 nachten verbleven in december 2023

4/10 – Matig

Theresa

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The clerk at check in was nice and friendly. He explained the breakfast times, check out stuff and all the other routine information. We paid for a King Suite with a fireplace. The pictures on the site look NOTHING like the room we walked into. It was filthy, had black mold up the walls in the bathroom, and black mold along the bottom of the front door. There were numerous portions of the ceilings covered in dust mites, the vents hadn’t been cleaned in who knows how long and even the furnace door was covered in dust clumps. The door handle barely stayed on the door, the vent in the bathroom didn’t work and there were obvious signs of severe water damage in the tub to the point it bowed under the slightest pressure. The towels were gross and discolored, the kitchen cabinets and walls were very slimey and gross. We ended up checking out a day early (which they refused to process) and had to go get Lysol to spray the bed down with. Hands down one of the nastiest rooms I’ve stayed in.
3 nachten verbleven in december 2023

8/10 – Goed

Sean

Reisde met partner
Positief: Netheid, personeel en service
Pleasant interactions with staff. Few maintenance issues, but clean.
2 nachten verbleven in december 2023