Dear Maria, Thank you for sharing your feedback. We regret to hear that the air conditioning did not meet your expectations, and we apologize for any discomfort this may have caused. Ensuring a comfortable stay for our guests is a top priority, and your comments about the cooling system will be addressed promptly. We are pleased that you found our location convenient for visiting the nearby parks, as we strive to provide easy access to local attractions. Your insights are valuable in helping us improve our services, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future and provide a more comfortable and enjoyable experience for your next visit.Sincerely,Hotel Management

Dear Dwayne, We are delighted to hear you enjoyed the great location at Extended Stay America. Thank you for your feedback regarding breakfast options. We will take your comments into consideration as we strive to enhance our offerings for a better guest experience. We appreciate your input and hope to welcome you back soon!Sincerely,Hotel Management

Dear Chris, Thank you for sharing a review of your experience. Your comfort and satisfaction are paramount, and it is disheartening to hear that we fell short of meeting your expectations. We sincerely apologize for the oversight with your room assignments and the cleanliness issues you encountered. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns internally to prevent recurrence. We hope you will consider giving us another chance to provide the exceptional experience you deserve. If you decide to give us another opportunity, please reach out, and we will do everything we can to ensure a much better stay.Sincerely,Hotel Management

Dear Yelaine, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad you enjoyed the beach, pool, and exceptional service from our bar and lobby staff. Creating memorable experiences for our guests is what we strive for, and we are delighted that we could contribute to your special celebration. Thank you for choosing to spend your birthday with us, and we hope to welcome you back for more wonderful experiences in the future!Sincerely,Hotel Management

Dear Keera, We apologize for the inconvenience you experienced during your stay. It is important to us that our guests have accurate information about our amenities, and we regret any confusion regarding the inclusion of breakfast. Additionally, we are sorry to hear about the condition of the pool and the cleanliness of the appliances and bins upon your arrival. Your feedback is valuable, and we will address these issues to ensure a more enjoyable experience for our guests. We appreciate your patience and hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Tracy, We apologize for your disappointing experience during your recent stay. Your feedback concerning the damage in the bathroom, sticky floors, and uncomfortable bedding is concerning, and we regret any discomfort caused. Please accept our sincerest apologies for falling short of your expectations. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure immediate improvements are made. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback. Should you choose to stay with us again, we will do our utmost to exceed your expectations. Thank you for bringing these matters to our attention.Sincerely,Hotel management

Dear Larry, We sincerely apologize for the unsatisfactory experience you had during your recent stay. It is distressing to hear about the cleanliness issues with the towels and mattress, as well as the unpleasant odor in the hallway. Your comfort and satisfaction are paramount to us, and we deeply regret falling short of your expectations. Please know that we take your feedback seriously and are actively addressing these concerns to prevent recurrence. We understand your disappointment and genuinely apologize for any inconvenience caused. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Crystal, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Karen, Please accept our gratitude for taking the time to review your stay. We are glad to hear that you enjoyed Extended Stay America's excellent location near SeaWorld and found our staff friendly and helpful. Thank you for your feedback regarding the cable and security concerns. We will certainly take these into consideration as we strive to improve our services. We appreciate your valuable input and hope to welcome you back again soon.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Felicia, We apologize for the oversight regarding the toiletries during your stay. Providing essential amenities is a standard practice, and we regret any inconvenience caused by their absence. Your feedback is valuable, and we will address this issue promptly to ensure that all necessary items are readily available for our guests. Please accept our sincere apologies for any inconvenience, and we appreciate your understanding. We hope you consider another chance to provide you with an enjoyable and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Carrie, Thank you for your honest evaluation. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we sincerely apologize for the issues that impacted your stay. We hold ourselves to a high standard of quality and service. We will ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for bringing this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear THOMAS, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Malika, Thank you for bringing your concern to our attention. We appreciate your feedback regarding the unpleasant odor in the halls. Rest assured, we take such comments seriously and will be addressing the issue with our respective team. Our aim is to create a comfortable environment for all guests, and your input helps us in achieving that. We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely,Hotel Management

Dear Raymond, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Edison, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our concerned team is already at work. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Dustin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Kevin, Thank you for bringing this to our attention. We appreciate your kind words about our friendly staff and the cleanliness of the facility. However, we apologize for any inconvenience with the door lock and appreciate your understanding. Rest assured, we take your feedback seriously and address the issue internally to enhance our security measures. Your safety and comfort are our top priorities, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for choosing us and sharing your recent stay experience. We are sorry for the disappointment with the room's condition and the cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything while you are our guest. Thank you for staying with us; considering our helpful staff, we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Yarrow, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Toivo, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Erik, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues, so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Yanley, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Jason, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kirk, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you, even with your shared noise concerns. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Betty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management