Property is beautiful and the pool and lazy river are very nice. On our final day our room keys were deactivated while we were at breakfast. When we went back to our room to pack up, we discovered the keys no longer worked. I talked to the front desk, who informed me that the issue was that they did not have a record of charging me for incidentals. I showed them the chard on my Chase account for the incidentals, but they still insisted they had no record. They would not give me access to the room until I payed an additional $100 . I left without paying, and instead talked to the cleaning staff, who let us in after confirming our identity.