2 outdoor pools, cabanas (surcharge), pool umbrellas

Beoordelingen van Hilton Orlando

4 out of 5
Hilton Orlando
Orlando, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 569 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 1003 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super locatie en 24 uur Marketplace met koffie. Wat ik minder vind zijn de kosten voor € 35 voor resort fee en € 24 parkeerkosten die er elke dag bij komen
13 nachten verbleven in december 2019
Reactie van Hilton Orlando op 9 jan 2020
Thank you for your feedback. We are glad you enjoyed your stay and enjoyed our Market, and will review the feedback of our resort charge and parking. Thank you!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent, rooms were clean and facilities are great.
8 nachten verbleven in december 2019
Reactie van Hilton Orlando op 2 jan 2020
Thank you for your review! We are glad you enjoyed your stay!

4/10 – Matig

Holly

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
I had booked two nights for this hotel and both days at the hotel all day there wasn’t anywhere to sit by the pool from people entering the pool area that were not staying the hotel but were there for a cheer competition. My 4 year and 10 were completely devastated they were unable to even use the pool because we had no where to put our towels,keys,phones, and wallets we also tried to get food around the pool and couldn’t even do that because wait times were 2 hrs and more. Wish we could have used the amenities after spending $600 for the weekend to stay there. We also were put in a room next to a newborn baby and got absolutely no sleep both nights.
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 30 apr 2024
Thank you for taking the time to leave a review of your experience, Holly. Due to high occupancy, there are periods where our pool area reaches capacity and wait times for our restaurants are higher than normal. I do want to assure you that only registered guests are allowed into the pool area as key card access is required for entry. This includes guests who are visiting for competitions as well. We will be sure to relay your feedback to the proper leadership teams to see where improvements can be made to the overall guest experience. We do hope to have the opportunity to welcome you back to our resort again in the future.

8/10 – Goed

Lori

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was lovely. The pools, lazy river and hot tub area was especially nice and well maintained. The room was very clean and comfortable. Beds and pillows were great!! Communication was lacking. The resort is huge! There were no signs as to direction of the elevators or layout of the facilities. The staff at check in never gave any direction as to how to get around. For the most part they were not friendly. The valet parking people were not very efficient. When we asked for our car so we could go to dinner they couldn’t find it for 20 minutes. Ended up having to delay our dinner reservations. The check in and concierge crew could not give us change for a $20 to tip the help. They sent me to the market store they had at the other end of the lobby which had a line of about a dozen people purchasing items. Unfortunately these difficulties took away from the beautiful facilities they have.
1 nacht verbleven in april 2024
Reactie van Hilton Orlando op 29 apr 2024
Thank you for taking the time to provide us with your valuable feedback, Lori. We will be sure to relay this information to the proper leadership teams to find new ways to improve the overall guest experience. We hope to have the opportunity to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

RAFAEL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 29 apr 2024
Thank you for your review, Rafael. We are happy to hear that you had an excellent stay with us at Hilton Orlando.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very nice being able to stay onsite where the cheer competition was being held. We enjoyed our stay and the accommodations where great.
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 29 apr 2024
We are happy to hear that you enjoyed our convenient location, Steven. We look forward to welcoming you back to Hilton Orlando again in the future.

8/10 – Goed

Falon

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Hilton Orlando op 29 apr 2024
Thank you for your review, Falon. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 29 apr 2024
Thank you for your review, Edgar. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Maria, Miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 24 apr 2024
Thank you for your review, Maria. We are so happy to hear that you enjoyed your stay with us at Hilton Orlando.

10/10 – Uitstekend

Cynthia

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hilton Orlando op 19 apr 2024
Thank you for your review, Cynthia. We hope to welcome you back to Hilton Orlando again soon.

8/10 – Goed

Keith

3 nachten verbleven in april 2024
Reactie van Hilton Orlando op 6 mei 2024
Thank you for your review, Keith. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Ann Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gabulous
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 4 apr 2024
We are so glad to hear that you enjoyed your stay with us, Ann Marie. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service
Great
2 nachten verbleven in april 2024
Reactie van Hilton Orlando op 4 apr 2024
Thank you for your review, Ali. We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It was a nice hotel
2 nachten verbleven in maart 2024
Reactie van Hilton Orlando op 2 apr 2024
Thank you for taking the time to leave a review of your experience, Nancy. We are thrilled to hear that you enjoyed your stay. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Katrina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thrilled with this property. We left a hotel we were not happy with and came here and it saved our vacation.
3 nachten verbleven in maart 2024
Reactie van Hilton Orlando op 2 apr 2024
We are so happy to hear that we were able to help make your vacation memorable, Katrina. We hope to have the opportunity to host you again soon.

4/10 – Matig

Joshua

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Property is beautiful and the pool and lazy river are very nice. On our final day our room keys were deactivated while we were at breakfast. When we went back to our room to pack up, we discovered the keys no longer worked. I talked to the front desk, who informed me that the issue was that they did not have a record of charging me for incidentals. I showed them the chard on my Chase account for the incidentals, but they still insisted they had no record. They would not give me access to the room until I payed an additional $100 . I left without paying, and instead talked to the cleaning staff, who let us in after confirming our identity.
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 2 apr 2024
Thank you for taking the time to leave a review of your experience, Josh. We regret to learn that we did not exceed your expectations. We will be sure to relay your feedback to our front office team to improve the overall operation. We hope to have the opportunity to welcome you back to our resort again in the future.

10/10 – Uitstekend

marina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 2 apr 2024
We are so happy to hear that you enjoyed your stay with us, Marina. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 1 apr 2024
Thank you for your review, Greg. We are glad to hear you enjoyed your stay with us.

2/10 – Ontzettend slecht

abraham

Too expensive and bad service
6 nachten verbleven in maart 2024
Reactie van Hilton Orlando op 1 apr 2024
Thank you for taking the time to leave a review, Abraham. We regret to learn that you did not enjoy you stay with us. We hope to have the opportunity to make it up to you during your next vacation.

8/10 – Goed

Sarai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 1 apr 2024
We are glad to hear that you enjoyed your stay with us, Sarai. We hope to welcome you back to Hilton Orlando again soon.

8/10 – Goed

Sandra

3 nachten verbleven in maart 2024
Reactie van Hilton Orlando op 17 apr 2024
Thank you for your review, Sandra. We are happy to see that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

6/10 – Redelijk

Francel, miami

1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 28 mrt 2024
Thank you for your review, Francel. We hope you enjoyed your stay with us at Hilton Orlando.

10/10 – Uitstekend

Eva

Positief: Netheid, voorzieningen
Great
3 nachten verbleven in maart 2024
Reactie van Hilton Orlando op 1 apr 2024
Thank you for your review, Eva. We hope to welcome you back to our resort again soon.

10/10 – Uitstekend

Mark

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniences
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 8 mrt 2024
Thank you for taking the time to provide us with a review of your experience, Mark. We are so glad to hear that you enjoyed your stay at Hilton Orlando. We hope to welcome you back again soon!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff excellent restaurants great very clean
1 nacht verbleven in maart 2024
Reactie van Hilton Orlando op 4 mrt 2024
Thank you for your review, Peter. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Alisha, Denton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of our favorite places to stay in Orlando!
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 4 mrt 2024
We are honoured to receive such positive feedback, Alisha! We are so glad to hear that you had a great stay with us. We cannot wait to welcome you back to Hilton Orlando again soon.

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Nice area. Lots to do. Good food 👍
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 26 feb 2024
We are so glad to hear that you enjoyed your stay at Hilton Orlando, James. We hope to welcome you back soon.

10/10 – Uitstekend

Ted

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our week there!
6 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 23 feb 2024
We are so glad to hear that you enjoyed your week with us, Ted. We hope to welcome you back to Hilton Orlando again soon.

6/10 – Redelijk

Margaret

Zakenreiziger
Don’t stay here - overpriced noisy motel with resort fees. Ridiculous.
2 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 23 feb 2024
Thank you for taking the time to leave a review of your experience, Margaret. We regret to learn that you were disappointed about the resort fee associated with staying at our resort. We strive to provide the best guest experience possible, as that is why we work with our partners to disclose fees at the time of booking. We have shared this feedback with our leadership team, and we do hope to have another opportunity to host you in the future.

10/10 – Uitstekend

Alan, Parkland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We very much enjoyed our stay at the Hilton Orlando. The property was clean, the room was very comfortable, and the hotel was quiet and convenient to attractions. I would definitely stay here again if the opportunity presented itself.
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 23 feb 2024
Thank you for taking the time to leave a review of your experience, Alan. we are so glad to hear that you enjoyed your time with us. We hope to have the opportunity to host you again in the future.

10/10 – Uitstekend

GARTNERS

Clean and quiet
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 22 feb 2024
Thank you for taking the time to leave a review of your experience. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the resort again in the future.

10/10 – Uitstekend

Jade

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 21 feb 2024
Thank you for taking the time to leave a review, Jade. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

Eduart

2 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 21 mrt 2024
We are glad to hear that you enjoyed your stay, Eduart. We hope to welcome you back to Hilton Orlando soon.

10/10 – Uitstekend

virgilio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bueno debería de tener grupo de música por la noche.
2 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 19 feb 2024
Thank you for taking the time to leave a review. We hope you can join us again soon.

10/10 – Uitstekend

Lily

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are clean, good service, I loved it
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 19 feb 2024
We are so glad to hear that you enjoyed your stay with us, Lily. We hope to have the opportunity to host you again in the future at Hilton Orlando.

8/10 – Goed

Tiffany

Positief: Netheid, staat van de accommodatie en faciliteiten
Beautiful hotel, very crowded.
2 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 19 feb 2024
Thank you for taking the time to leave a review of your experience, Tiffany. We hope to welcome you back again soon.

6/10 – Redelijk

Haley

Positief: Netheid
4 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 13 feb 2024
Thank you for taking the time to provide us with a review of your stay, Haley. We hope to welcome you back to our resort again in the future.

8/10 – Goed

Cynthia, Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the spa and lobby, friendly staff. Rooms were good and clean. Smelled overly like carpet fresheners.
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 13 feb 2024
Thank you for taking the time to leave a review, Cynthia. We are glad to hear that you enjoyed your time at the resort. We hope to welcome you back again soon.

2/10 – Ontzettend slecht

Pamela

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Rooms are in desperate need of updating. Outlets didn’t work. Toilet wasn’t working properly. Fridge didn’t work. No ice on floors.
2 nachten verbleven in februari 2024
Reactie van Hilton Orlando op 12 feb 2024
Thank you for taking the time to leave a review of your experience, Pamela. We regret to learn that we did not meet your expectations during your recent stay at our resort. We take all feedback very seriously, as it is only through the reviews of our customers that we are able to critique and further improve the overall operation of the resort. We truly value your loyalty to our brand, and sincerely hope you allow us the opportunity to welcome you again.

10/10 – Uitstekend

Antwan

1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 20 mrt 2024
Thank you for your 5-star review, Antwan. We hope to welcome you back to Hilton Orlando again soon.

10/10 – Uitstekend

AMERICA

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
estancia muy disfrutada
4 nachten verbleven in januari 2024
Reactie van Hilton Orlando op 6 feb 2024
Thank you for taking the tine to leave a review. We are glad to hear that you enjoyed your stay with us.

6/10 – Redelijk

KATHLEEN

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 6 feb 2024
Thank you for your review, Kathleen. We hope to have the opportunity to serve you again in future.

10/10 – Uitstekend

Kevin

1 nacht verbleven in februari 2024
Reactie van Hilton Orlando op 20 mrt 2024
Thank you for your review, Kevin. We are glad to hear that you enjoyed your stay with us at Hilton Orlando.

10/10 – Uitstekend

Zamara

2 nachten verbleven in januari 2024
Reactie van Hilton Orlando op 29 jan 2024
Thank you for your review, Zamara! We hope you can join us again at Hilton Orlando in the future.

10/10 – Uitstekend

Tara

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hilton Orlando op 29 jan 2024
We are so glad to hear that you enjoyed your stay at Hilton Orlando, Tara. We hope to welcome you back soon!

6/10 – Redelijk

DONG IL

Positief: Comfort kamer
5 nachten verbleven in januari 2024
Reactie van Hilton Orlando op 29 jan 2024
Thank you for taking the time to leave a review. We do hope to have the opportunity to welcome you back to Hilton Orlando again in the future.

10/10 – Uitstekend

Soeun

Positief: Netheid, comfort kamer
6 nachten verbleven in januari 2024
Reactie van Hilton Orlando op 30 jan 2024
We are so glad to see that you enjoyed your stay with us, Soeun. We hope to welcome you back to Hilton Orlando again in the future.

6/10 – Redelijk

Avraham

Zakenreiziger
Very expensive, charging extra for parking after all the resort fees that you pay
1 nacht verbleven in januari 2024
Reactie van Hilton Orlando op 18 jan 2024
Thank you for taking the time to leave a review of your experience, Avraham. We regret to learn of your disappointment regarding the parking fee at our resort. We strive to provide the best guest experience possible, as that is why we disclose fees at the time of booking. We have shared this feedback with our leadership team, and we do hope to have another opportunity to host you in the future.

10/10 – Uitstekend

Josh

1 nacht verbleven in januari 2024
Reactie van Hilton Orlando op 6 feb 2024
Thank you for your review, Josh. We hope to have the opportunity to host you again in the future.

10/10 – Uitstekend

Rami

2 nachten verbleven in januari 2024
Reactie van Hilton Orlando op 15 jan 2024
Thank you for taking the time to leave a review, Rami. We are glad to see that you enjoyed your time at Hilton Orlando!