Lobby

Beoordelingen van SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista

3 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1273 van 2010 beoordelingen" "
Gastenscore: 8 - Goed. 419 van 2010 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 2010 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 2010 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 87 van 2010 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looks good
1 nacht verbleven in maart 2024
Reactie van Guest Services op 15 mrt 2024
Dear Rene, Thank you for taking a moment to let us know about your recent experience staying with us at Springhill Suites Orlando Theme Parks/Lake Buena Vista. Please make sure to stay with us again the next time you are in the area.

6/10 – Redelijk

Danielle, Vlaardingen

Reisde met partner
Positief: Netheid, voorzieningen
Er was geen kluis op de kamer. Ontbijt bood weinig fruit. In het weekend was wel verse yoghurt beschikbaar. Op andere dagen niet. Leuk en lekker waren de mickey wafels. Kamer was niet zoals gereserveerd (kingbed suite). Wij kregen uiteindelijk een kamer met 2 queen bedden. Sommige vam de king kamers waren buiten dienst? Heel vreemd. Kamer die we kregen had ook beperkt zicht, 2e etage, door grote palmbomen bij het zwembad voor het raam. Hierdoor was het vrij donker in de kamer. Meubilair WestElm was nettjes en heel fijn dat een magnetron op de kamer stond. Concierge heeft nog iets in de badkamer gefikst. Dit ging snel na melding. Gameroom is leuk. Wel prijzig. 1 rondje en je betaald opnieuw. Ook al win je. MIN: Zwembad galmt als s'avonds als een grote groep hier bijeenkomt. Blaffende hond in kamer naast ons. Weinig controle op dit soort dingen. Net hotel, handige locatie. Weinig uitstraling buitenkant.
4 nachten verbleven in februari 2024
Reactie van General Manager op 3 mrt 2024
Dear Danielle,Thank you for taking the time to review your recent stay. We're pleased to note that our great location suited your needs well, and we appreciate you mentioning our fun Mickey waffles and prompt service! Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, your feedback regarding noise and our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back the next time you visit Orlando.

8/10 – Goed

Diego

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel, fijn verblijf gehad! Dicht bij DisneyWorld. Alleen jammer dat er niet veel in de omgeving is te beleven op loopafstand. In het hotel is ontbijt mogelijkheid tot 09.30 en daarna pas vanaf 16:00 de bar geopend waar je eten kunt kopen. In de tussenliggende tijd alleen een klein supermarktje in het hotel, maar niet veel keus en erg prijzig.
3 nachten verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Diego,Thank you for your kind words and for choosing Springhill Suites Orlando Theme Parks/Lake Buena Vista! We're glad you enjoyed our proximity to Disney World, and we appreciate your feedback on the local area and our food options. Your insights are invaluable as we continuously strive to enhance our guest experience. We look forward to welcoming you back for another stay, hopefully with even more to offer.

6/10 – Redelijk

Jordi

Positief: Personeel en service
4 nachten verbleven in september 2023
Reactie van Guest Services op 21 sep 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2022

10/10 – Uitstekend

Annaliese

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked that check-in was easy and fast, the room is spotless, everything clean, the air conditioning at a good temperature. All very well
1 nacht verbleven in mei 2024
Reactie van Guest Services op 26 mei 2024
Dear Ms. Annaliese,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

AHMED

Positief: Staat van de accommodatie en faciliteiten
Very good like it
1 nacht verbleven in april 2024
Reactie van Guest Services op 26 mei 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Joshua De

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2nd time we stay at this property. We like how close it is to all the parks, hotel has a good breakfast included and an arcade and ignorant swimming pool. Overall great family atmosphere, even has a photo op section with a Star Wars droid. Parking is not included but it’s only 26$ per night and the overall stay was very affordable. Staff is accommodating and rooms are quite spacious. Next time we go to the area we will gladly stay here.
5 nachten verbleven in mei 2024
Reactie van Guest Services op 25 mei 2024
Dear Joshua,Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. We look forward to seeing you in the future!

10/10 – Uitstekend

Bailon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in mei 2024
Reactie van Guest Services op 26 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Norline

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s very comfortable for family
5 nachten verbleven in mei 2024
Reactie van Guest Services op 24 mei 2024
Dear Norline, Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

Lizette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
3 nachten verbleven in mei 2024
Reactie van Guest Services op 24 mei 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Amin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great, excelt the 23 dollars a night for the parking space
2 nachten verbleven in mei 2024
Reactie van Guest Services op 24 mei 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most of hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Guest Services op 24 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Mary Luz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Sylvie

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The parking wasn’t included. We had to pay for it. On Expedia website it was included. I booked for a king bedroom and they weren’t able to provide me with one. They have a serious issue with their shower, you can try whatever you want, the water goes on the floor and there is a flooding in the bathroom.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

Haley, Hazlet

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Easy check in, affordable rates, $26 parking wasn’t a big deal. The pool isn’t as warm as we had hoped, but it’s a great stay!
1 nacht verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Dear Haley, Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we meet your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing customer service!
1 nacht verbleven in mei 2024
Reactie van Maria R. op 20 mei 2024
Dear Cristopher,Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Rodney, Peoria

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking is terrible for the robbery charge of $26.
1 nacht verbleven in mei 2024
Reactie van Maria R. op 19 mei 2024
Dear Rodney,Thank you for taking the time to complete this survey and for the excellent score! We appreciate your feedback and we will make sure to share the message with our management team.We are looking forward to seeing you again soon!

10/10 – Uitstekend

Julie

Nice
1 nacht verbleven in april 2024
Reactie van Maria R. op 20 mei 2024
Dear Julie,Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

8/10 – Goed

Jo

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The pool is too cold . Even the children complained. Hotels usually have pool heaters and set the temps around 84.
3 nachten verbleven in mei 2024
Reactie van SHS op 16 mei 2024
Dear Jo,Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The feedback has been shared with the Leadership team about your overall experience. Please accept our sincere apologies of not meeting your expectations.We hope that you will provide us another with opportunity in the future. Regards, Rosie ThuoAssistant General Manager

10/10 – Uitstekend

Monica, Villa Nueva

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always clean and staff are friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van Maria R. op 14 mei 2024
Dear Monica,Thank you for being our guest at SpringHill Suites Orlando Theme Parks/Lake Buena Vista. I appreciate you completing this survey, and it's wonderful to learn you had an excellent stay.Please come back soon!

10/10 – Uitstekend

Elizabeth Johnson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
5 nachten verbleven in mei 2024
Reactie van Maria R. op 14 mei 2024
Dear Elizabeth,Thank you for being our guest at SpringHill Suites Orlando Theme Parks/Lake Buena Vista. I appreciate you completing this survey, and it's wonderful to learn you had an excellent stay.Please come back soon!

10/10 – Uitstekend

Bonnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Francis Front desk awesome customer service
1 nacht verbleven in mei 2024
Reactie van Maria R. op 13 mei 2024
Dear Bonnie, Thank you for taking the time to complete this survey and for the excellent score! We appreciate you staying with us, and we're delighted to find out that you enjoyed our customer service.Looking forward to welcoming you again soon!

10/10 – Uitstekend

Natalie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that it was clean and quiet! We also loved the dining option which allowed us to eat at the hotel instead of going out!
3 nachten verbleven in mei 2024
Reactie van Maria R. op 12 mei 2024
Dear Natalie,Thank you for being our guest at SpringHill Suites Orlando Theme Parks Lake Buena Vista. I appreciate you completing this survey, and it's wonderful to learn you had an excellent stay.We look forward to welcoming you back soon!

10/10 – Uitstekend

Yanet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a nice place to stay
2 nachten verbleven in mei 2024
Reactie van Maria R. op 12 mei 2024
Dear Yanet,Thank you for being our guest at SpringHill Suites Orlando Theme Parks Lake Buena Vista. I appreciate you completing this survey, and it's wonderful to learn you had a nice stay.We look forward to welcoming you back soon!

4/10 – Matig

abraham

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Shower towels were stained with previous poop
1 nacht verbleven in mei 2024
Reactie van Guest Services op 12 mei 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 – Uitstekend

Naisy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel exceeded my expectations honestly. The room was so spacious, the lobby was clean the pool area is beautiful and nice for the family specially for the kids. also the game room was amazing and the food from the restaurant that they have at the bar was real tasty. In other words, I will definitely be going back to that hotel when visiting orlando again! Thank you
2 nachten verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Thank you for taking the time to complete our survey and for your feedback! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay

10/10 – Uitstekend

Danny, FORT LAUDERDALE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great room, excellent breakfast and outstanding customer service
2 nachten verbleven in mei 2024
Reactie van Guest Services op 12 mei 2024
Dear Valued Guest, Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

Aida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Rooms are spacious, very clean and modern. Front office staff friendly and helpful. Breakfast was good.
1 nacht verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Dear Valued Guest, Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

8/10 – Goed

joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Cristina op 7 mei 2024
Dear Joel,Thank you for taking the time to let us know about your experience while staying with us.

10/10 – Uitstekend

Shawna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Cristina P. op 7 mei 2024
Dear Shawana,Thank you for taking the time to let us know about your experience while staying with us. We appreciate the excellent score and we are looking forward to seeing you again soon.

10/10 – Uitstekend

ambar

1 nacht verbleven in mei 2024
Reactie van Guest Services op 26 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Nishanth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice!
1 nacht verbleven in april 2024
Reactie van Guest Services op 5 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Suri

Positief: Voorzieningen
Excelent
1 nacht verbleven in mei 2024
Reactie van Guest Services op 3 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a great place to stay! Clean and convenient!
1 nacht verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

J. Michael

1 nacht verbleven in april 2024
Reactie van Guest Services op 22 mei 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

joel

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excelente para disfrutar en familia, el menú del desayuno es de variar por lo demás todo bien
1 nacht verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Services op 4 mei 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

Bianca

Toilet overflowed
2 nachten verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 – Ontzettend slecht

SARA

4 nachten verbleven in april 2024
Reactie van Guest Services op 22 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Iris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Cristina P. op 30 apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

Cindy

Reisde met familie
Beautiful place with wonderful staff
1 nacht verbleven in april 2024
Reactie van Cristina P. op 30 apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

8/10 – Goed

Yudiria

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The property was very nice and new. The only problem was our room was not cleaned. Also, front staff and concierge lacked customer service.
3 nachten verbleven in april 2024
Reactie van Cristina P. op 30 apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

Nancy

Reisde met familie
Such a great place to stay close to Disney!
2 nachten verbleven in april 2024
Reactie van Cristina P. op 30 apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

Aruuke

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Cristina P. op 30 apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

6/10 – Redelijk

Eugene

Reisde met familie
This hotel had a good rate and then they let you have it with hidden fees like charges to park.
1 nacht verbleven in april 2024
Reactie van Cristina P. op 29 apr 2024
Dear Eugene,Thank you for taking the time to complete our survey!It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Danielle, Cape Coral

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, clean room. Pool was clean and breakfast was fantastic. Game room was clean and had so many options. Only downsides were parking was difficult at night and I wish it were a little closer to Disney springs. (The bad stuff isn’t that bad) overall will definitely be coming back again!
2 nachten verbleven in april 2024
Reactie van Cristina P. op 29 apr 2024
Dear Danielle,Thank you for taking the time to complete our survey and for the excellent score! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.We are looking forward to welcoming you again soon!

10/10 – Uitstekend

Mandisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room. Nice staff. My only con is that the bathroom door isn’t opaque so if someone is in there when you’re trying to sleep, the light shines through so that’s annoying. But besides that everything else was great
2 nachten verbleven in april 2024
Reactie van Guest Services op 28 apr 2024
Dear Mandisa,Thank you for choosing to stay with us at Springhill Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future.