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Beoordelingen van Makai Beach Lodge

2 out of 5
Makai Beach Lodge
707 South Atlantic Ave, Ormond Beach, FL

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 71 van 340 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 340 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 340 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 340 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 91 van 340 beoordelingen" "

5,4/10

Netheid

7,2/10

Personeel en service

5,2/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Esther

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This has been the most dirty place I ever seen. I tried to book in another hotel the same day that I arrived but all were booked so I went to Walmart and bought my own towels and sheets since the ones from the hotel were stained and dirty. I changed rooms and same issue happened. The personal from the hotel were nice though. They said the new owner is repairing it but I don’t think it’s fair to have the hotel available and with good pictures that make you think that it’s a good place for the public if the place is such a mess. My toilet didn’t flush, the mini fridge didn’t worked, the curtains and sheets and towels were dirty. The smell were awful like very old or moldy. I didn’t have a good experience… I felt unsafe
2 nachten verbleven in april 2024

4/10 – Matig

Beatriz

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was amazing but the room was super dirty. bugs and all.
4 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 20 mei 2024
HI Beatriz I'm so sorry to hear that , we are currently under renovations . I will pass this info to housekeeping and maintenance as well , we hope to see you again soon when everything is finished :)

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van -Shelby Front Desk op 21 mei 2024
HI Judy thanks for the review :) Hope to see you again soon!

10/10 – Uitstekend

Beverly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my mini vacation. Very peaceful and serene. Will definitely be back
1 nacht verbleven in mei 2024
Reactie van Front Desk - Shelby op 19 mei 2024
HI Beverly thanks so much for the review so glad you enjoyed your stay ! :) We will see you again soon :)

8/10 – Goed

Caren

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
👀
5 nachten verbleven in maart 2024
Reactie van -Shelby Front Desk op 21 mei 2024
Hi Caren thanks for the review :) Hope to see you again soon !

6/10 – Redelijk

Martha

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was still used soap in the shower and trash in the nightstand.. I’m assuming with location the sand that was still on the floors is inevitable to happen so that is understandable! Place could definitely use an update
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 17 mei 2024
Thank you Martha for your feedback. I will share your room issues with housekeeping. with the new owners, we are definitely renovating at this time. Hope to see you again!

4/10 – Matig

Juan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 16 mei 2024
Hi Juan thanks for the review , hope to see you again !

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 16 mei 2024
Thank you Justin for your feedback. Glad you enjoyed your stay!

4/10 – Matig

Matthew

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This being an older property, I didn’t realize the conditions it was in. Respect to the Hotel Staff they did a great job! Overheard that the place is renovating, but it needs a lot taking care of.
5 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 14 mei 2024
HI Matthew thank you for the review , yes we are under renovations , and it is going to take some time , but we do hope to see you when everything is finished :)

4/10 – Matig

Helene

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Well located hotel in poor condition. They are doing some renovations. The staff are nice. Pool area very nicely done
1 nacht verbleven in januari 2024
Reactie van -Shelby Front Desk op 14 mei 2024
Hi Helene , thank you for the review , we are under renovations , and hope you come back and see us when everything is finished :)

10/10 – Uitstekend

Mirnelis

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 16 mei 2024
Thank you Mirnelis for your review. Hope to see you again!

2/10 – Ontzettend slecht

Tabitha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Morning staff was very rude and not friendly. No coffee maker, no free breakfast, ac didnt work in room had to switch rooms. Phone didnt have a cord. No tv remote . Beds were old and hard. Mirrors were so dirty you couldn't see in them. No plugins next to bed. Stove hadnt been properly cleaned. Only one spoon, knife and fork.
3 nachten verbleven in mei 2024
Reactie van Sharon - Front Desk op 16 mei 2024
Thank you Tabitha for letting us know your concerns. Apologies your stay had so many issues. I will share with housekeeping staff.

4/10 – Matig

Charles

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The air conditioning unit was broken so they put a portable AC unit in the room. But the drain line and the exhaust from the unit had to go outside so you were unable to close the sliding glass door. Plus the AC unit was not even close to powerful enough to cool the room during the heat of the day. The pictures on Expedia’s site make the property look MUCH better than reality. Reality is that it’s a pretty run down beach property that is worth NOWHERE NEAR $350 per night. Maybe $200 per night. I feel like we got duped by the pictures versus reality. But the barely functional portable AC unit and not being able to secure and lock my sliding glass door was the real problem.
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 16 mei 2024
So sorry Charles. We are replacing the AC units and the company sent the wrong ones. We have/are correcting this issue. It is true, the old owners have neglected the hotel but the new owners are in the process of renovations. Can not wait for you to see when all done!

10/10 – Uitstekend

Renee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and great quality room for the price.
4 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 14 mei 2024
HI Renee thank you for the review and hope to see you again soon :)

2/10 – Ontzettend slecht

Ben

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is pretty dirty in general. The paint is chipping off the walls. We had a bed bug issue in our room. Didn’t know until we got up the next morning being bitten up with bed bug bites.
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 22 mei 2024
Thank you Ben for your feedback. So sorry you did not enjoy your stay. I will share your issues with housekeeping and staff. We are working diligently on renovations and on the issues with your room.

2/10 – Ontzettend slecht

Laurie

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is by far the dirtiest, most run down “hotel” I have ever been to. You can’t even call it a hotel. Maybe a motel…but a terrible one. We literally had bugs in our room. The sofa was stained and torn. There was peeled paint, dirty mirrors, molded shower curtains. I am not kidding. And it was more than $400. The absolute only thing this location had to offer is the location. It is right on the beach…but so are dozens of other locations. Too bad we waited until 30 days before our concert we were attending to book the hotel, so we had limited options. Grateful for a bed I guess…as long as my family doesn’t bring home bed bugs or develop some sort of rash.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 22 mei 2024
Apologies you did not enjoy your stay Laurie. We are working on renovations and the issues you had with your room. Thank you for your feedback.

4/10 – Matig

Raul

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The personal is rude in the front desk and how is possible for all building have one housekeeping
2 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 14 mei 2024
Hi Raul , we do apologize for the front desk staff being rude that is not acceptable ,i will let the manager know . We hope you come back and see us when all the renovations are finished and give us another try :) Have a great day

8/10 – Goed

Natalia

Reisde met een groep
Positief: Personeel en service, voorzieningen
I liked the location and the outside area but i think it would be better if they put more attention to the cleaning.
3 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 14 mei 2024
HI Natalia thank you for the review :) I do apologize as we are under renovations and hope to see you again soon when we are finished :)

2/10 – Ontzettend slecht

Kathryne-Lynn

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expedia limits the character count of their reviews, so you can find my full review with images on Google. This motel paints itself as a resort, but don't be fooled, half of the amenities they claim to have don't exist. The property is old, rundown, and extremely dirty. Parking is EXTREMELY limited - even between initial and overflow parking lots. The room followed suit being small, old, and dirty. The tile floor had a grimy feel. The lamp bases and bathroom light fixture were all rusted. One of the lampshades was stained and later we realized it also had moldy spots along the top. The air conditioning didn't work - it was set at 64ºF to quickly cool off the room, but it never cooled down at all, so we left it set at that temp the whole time. Housekeeping says it comes daily, but never showed up. As I checked out, I told my complaints to the lady at the counter who said there wasn’t really anything they would do anyways. She said she would leave a message for the manager, but as of now, I have not been contacted by anyone. Additionally, they're supposed to have a self-serve breakfast in their lobby, but when I went to checkout (within the breakfast hours) there wasn't anything set out. The only redeeming part about our stay was the ocean view (that we paid extra to have), but to charge a premium cost for the pitiful quality of everything else is beyond ridiculous ($300 for 2 nights at an already discounted rate through Expedia).
2 nachten verbleven in april 2024

10/10 – Uitstekend

Audrey

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay
4 nachten verbleven in mei 2024
Reactie van Front Desk - Shelby op 10 mei 2024
Hi Audrey thanks for the review :) Hope to see you again soon

8/10 – Goed

Joseph

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 10 mei 2024
Hi Joseph thanks for the review hope to see you again soon :)

4/10 – Matig

Sabrina

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Upon arrival i dropped belongings off to the room and left for food. When i get back i notice a small puddle of water on the floor coming from another puddle that was dripping from the couch. (The AC unit was on the top portion of the wall above the couch... the couch where i set my bag with all belongings in it. Needless to say my entire bag and all clothes for the weekend were soaked, couch and floor soaked... AC frozen so not cooling anything down. I try to call the front desk and my room phone doesnt work at all. Finally called on my cell phone and they say maintenance wont be back on tbe property until 11am the next day. It gets worse... i try to turn the tv to make the best of it, NOPE completely broken as well. So first night in i slept with my sliding glass door open because we had no AC.. the ENTIRETY of the floor space was a puddle by the time we woke up, all of my clothes were soaked leaving me nothing to wear and having to buy clothes i didnt need. TV Wouldn't even turn on. Couldn't call the office for any reason because room phone doesnt work. Oh and their version of breakfast included meant theyll bring you a literal grocery bag and drop it at your door. Its the day after i checked out and still cant seem to get ahold of the manager Laurie, shes conveniently off property or "in a meeting"
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Edwardo

Reisde met familie en kleine kinderen
A/c in room did not work roaches everywhere and they couldn’t give another room cause they were full
1 nacht verbleven in mei 2024
Reactie van Front Desk - Shelby op 17 mei 2024
HI Edwardo im so sorry to hear that i will pass this info on to our maintenance team , we are under renovations and hope to see you again soon .

10/10 – Uitstekend

Anthony Barrios

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Muy sucio el cuarto no limpian bien y las sábanas estaban manchadas de sangre
1 nacht verbleven in mei 2024
Reactie van -Shelby Front Desk op 16 mei 2024
Hi Anthony im so sorry to hear that , i will let our housekeeping team know , we do apologize for the inconvenience , we are under renovations and hope to see you again soon !

2/10 – Ontzettend slecht

Andrew

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolute dump of a motel even by beach motel standards. This property needs so much work. The rooms are barely considered "clean", if you count having to exterminate 2 roaches. Broken lamps, poor lighting, etc. The staff is friendly and helpful, doing what they can with what they have. On the bright side, the pool is decent and the beach access is spectacular. Overall the vibe of the property is very family friendly and aside from the depressing nature of the structure, a great place for families. Definitely a hard pass for next time unless they undergo MASSIVE renovations. We even checked out a day early, we at least got to use that day for beach access, clean up, etc. One night was more than enough. Look elsewhere until you see rave reviews that they gutted the place and sunk about $10 million into it. Its a historic property, it deserves much better!!!
2 nachten verbleven in mei 2024
Reactie van Front Desk - Shelby op 17 mei 2024
HI Andrew i do apologize for the inconveniences , i will pass this info to the manager we are under renovations and it will take some time but we are getting it done as soon as possible and hope you do come back to stay with us when everything is finished :)

2/10 – Ontzettend slecht

Carolyne

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pictures look nothing like the property itself. When we walked in, there was mold on the bedding, a thick sour orange liquid that coated the inside of the microwave, roaches everywhere, the toilet seat was broken, there was dust balls all over the walls and ceiling, and the floors were covered in what liked like maybe 2 week old dirt. When we went to complain about the state of the room, we were given Clorox wipes and a cloth and told to wipe it ourselves. The next day, we went back down stairs and the staff were very rude and claimed they had went back up and cleaned it but when we walked into the room, the only thing that was different was a strong chemical smell. I wish I could attach pictures. Also, pool hours are from 8am-9pm and when we went to the pool today at 9am, we were told that we could not enter as the had just put chemicals into it. Why would they not have done that sooner? Just overall, very very disappointed.
2 nachten verbleven in mei 2024
Reactie van -Shelby Front Desk op 16 mei 2024
Hi Carolyne , I'm so sorry to hear that , we do apologize for the inconvenience , we are under renovations , i will let housekeeping know as well . We hope to see you again when everything is finished , again we do apologize

10/10 – Uitstekend

Savanah

Reisde met huisdieren, Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean pools. Steps from the beach. Pet friendly and kid friendly!
2 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 6 mei 2024
HI Savannah thanks for your review :) hope to see you again soon !

2/10 – Ontzettend slecht

April, Lenoir City

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The furniture and everything had not been changed since 1970, litterally. I would not sit on the couch. Was afraid to sleep in the bed. The only good thing was it was beachfront.
1 nacht verbleven in maart 2024
Reactie van Front Desk - Shelby op 6 mei 2024
Hi April we are under renovations , we do apologize for the inconveniences , and hope to see you again when everything is finished :)

4/10 – Matig

Jill

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk - Shelby op 6 mei 2024
Hi Jill thank you for the review :) Hope to see you again

10/10 – Uitstekend

Trineca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sharon - Front Desk op 3 mei 2024
Thank you for your feedback. Hope you enjoyed your stay!

2/10 – Ontzettend slecht

Darlims

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 29 apr 2024
Hi thank you for your review hope you come and visit again soon :)

4/10 – Matig

Heidi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was rude and unaccompanied. Room was dated. Toilet moved when you sat down. Lamps were rusted terribly I assume because of the salt water. Mirror in bathroom hadn’t been wiped in what looks to have been months.
1 nacht verbleven in april 2024
Reactie van Sharon - Front Desk op 1 mei 2024
So sorry Heidi there were so many issues with your room. The hotel is being renovated so these issues will soon be fixed. thank you for your feedback.

2/10 – Ontzettend slecht

Nazaret

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No parking i gotten front beach view was looking at the city no breakfast ac didn’t work had to sleep with the window open it wasn’t a good stay
2 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 28 apr 2024
Hi Nazaret , you reserved a partial ocean view , a ocean view is from the side so you can still see partly ocean :) Ocean front is straight to the ocean sorry for the misunderstanding , and we do apologize about parking we were sold out this weekend but we do have two overflow parking areas :) We do apologize about the ac we were not made aware but i will let our maintenance know as well hope you give us another try when renovations are finished :)

2/10 – Ontzettend slecht

MELISSA, Keystone Heights

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely horrible, had to find another hotel. Pictures on the site are 💯 incorrect.
2 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 27 apr 2024
Hi im sorry for the inconvenience we are currently under renovations and hope you give us another try , have a great day :)

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sharon - Front Desk op 23 apr 2024
Thank you Ashley for your review. Hope to see you again soon!

2/10 – Ontzettend slecht

Dylan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I called in advance yesterday afternoon since I was going to be there later in the evening, the associate I spoke with assured me that someone would be there so I could check in. I showed up and the office was closed, I reserved an oceanfront view room but after I got my keys and walked to the room and the keys didn’t work, the manager walked over and opened the door only to find it hadn’t been cleaned. I got put into a room that wasn’t oceanfront like I had reserved (wouldn’t have minded it if it hadn’t have been more expensive) in terms of the state of the room…I’ve stayed in barracks rooms that were nicer in Afghanistan, the desk in the corner was held together by tape, it smelled like dirty mike and the boys had been there for a week, and it definitely was not clean. I paid $230 for two nights and I’m not exactly happy about paying that much for staying in something that raggedy. I recommend finding somewhere to stay.
2 nachten verbleven in april 2024
Reactie van Sharon - Front Desk op 25 apr 2024
Dear Dylan, I am confused. You said no one was in the office but FD Clerk Dennis checked you in at 11:20PM and the Manager was not here at that time. The room you reserved was a partial ocean view-not ocean front. I sincerely apologize the room was not clean and I will share this with housekeeping.

4/10 – Matig

Patrick

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Old out dated elevator did not work
2 nachten verbleven in april 2024
Reactie van Sharon - Front Desk op 23 apr 2024
Thank you Patrick for your review. We are currently with new owners and have started renovations. We also are with a new elevator company and the elevator is up and running. Hope to see you again after renos are complete!

6/10 – Redelijk

Brian

Reisde met huisdieren, Reisde met familie
Great area with good beaches and I can't say for other hotels but I'm sure their a little bit better as far as being updated. The best description, I can come up with for this place is a dive hotel. It's got a dive bar feel in a hotel.
1 nacht verbleven in april 2024
Reactie van Sharon - Front Desk op 23 apr 2024
Thank you Brian for your review. Yes we are an older hotel but are renovating vigorously with new owners. Hope you give another try in the future!

10/10 – Uitstekend

glenn

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
I was unhappy that what we paid ,we didn't get a breakfast that we were supposed to because the kitchen is closed!
3 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 18 apr 2024
HI Glenn we do apologize as our breakfast area is being remodeled , and should be finished soon . We hope you come back and see us have a great day.

2/10 – Ontzettend slecht

Claudia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 18 apr 2024
HI Claudia thanks for the review we hope to see you again soon :)

4/10 – Matig

Elisa

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel nécessitant de faire de gros travaux de réaménagement, la peinture s'effrite, vétusté de l'endroit. Par contre gros plus pour la vue mer et la piscine
5 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 18 apr 2024
HI Elisa thank you for your review , we are under renovations and we hope to see you again soon :) Have a great day!

10/10 – Uitstekend

Noelia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 18 apr 2024
HI Noelia thank you for your review , we hope to see you again soon :)

2/10 – Ontzettend slecht

Venessa, Copper Cliff

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I don’t even know where to start! We were given room 203 upon checkin, get to our room it was 88 inside, AC showed it was on and set to 65. It was EXTREMELY hot and muggy to the point the beds were wet and there was sweat on the walls. We waited 30 mins for it to cool off, it didnt. I played with the AC, and it showed PO. Went to front desk, she called maintenance said he’ll be here in a few. 20 minutes after not hearing back, I went to the lobby, she said sorry but this room has been scheduled for maintenance. We have on room available but its just for tonight(we had booked 4 nights). She switched us to 225, and told us to come back in the morning for our new room. Went to the desk at 8am to see what room we were being moved to, front desk lady (shannon) was extremely rude and said well sucks for you cause theres no rooms youll have to find another hotel. (I have recordings of this). So now were stuck in florida, needing a room to get ready as we have a wedding to be at later that day. They made us leave by 11am, no apologies or anything. Also, when we got to our new room our toilet was clogged and we called for maintenance, no one showed up, next morning i went back to front desk about it, and maintenance still never showed up! Do not stay here!!! It is run down & staff is HORRIBLE
3 nachten verbleven in april 2024
Reactie van Front Desk op 19 apr 2024
Good morning Venessa. Apologies for the issues with your stay. We are working hard to fix the issues that you endured. I can assure you, the front desk agent did all she could to help your situation and actually did move you to a satisfactory room when confronted with the issues. And, I can assure you that "sucks for you" was not ever said. Again, apologies for the issues you had.

2/10 – Ontzettend slecht

Francesca

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First was broken elevator for third floor unit. The room conditions were visibly moldy shower curtain. Sand on mattress. Weird tape left on walls. Beat up furniture.no coffee maker but coffee. Asked for one and absolutely none available. No hot water when trying to use as too many others had already used and had to wait for water to get hot again for 45 minutes. Deteriorating outside building and unsightly. Would never book or stay again. Should have paid me to stay. Horrible. Go to the lotus boutique.
1 nacht verbleven in april 2024
Reactie van Sharon - Front Desk op 19 apr 2024
So sorry Francesca your stay was disappointing. I will share your issues with housekeeping and maintenance. We are working hard to correct and renovate all issues!

4/10 – Matig

Jessica

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The view and location were amazing. However the hotel was old and dated. Holes and cracks in wall, rust on appliances, air condition dripping, small fridge had an odor like something was rotten in it. Floors not clean, dirt and dead bugs in corners.
5 nachten verbleven in april 2024
Reactie van Front Desk - Shelby op 15 apr 2024
HI thank you for letting us know i will give this info to housekeeping , we have also started renovations which will take some time but we hope to see you again soon

2/10 – Ontzettend slecht

Amy

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sharon - Front Desk op 16 apr 2024
So sorry Amy you did not enjoy your stay. Hopefully you enjoyed something about your visit and hope to see you again after renovations are complete!

8/10 – Goed

Branden

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Sharon - Front Desk op 19 apr 2024
Thank you Branden for your review. Hope you enjoyed your stay!

4/10 – Matig

darlene

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is in great need of improvement. Old and pretty much a flea bag hotel. Elevator was very unsafe and we were trapped for 30 minutes inside of it with no air conditioning and no air circulation. Smoke detector in room didn’t work. AC in room didn’t work. Pillows on bed were very old. Dirty in corners of room and the place should be redone totally. Breakfast consisted of a paper bag with a granola bar, mini muffin and mandarin orange. NEVER will stay here again.
5 nachten verbleven in april 2024
Reactie van Front Desk -Shelby op 13 apr 2024
Hi darlene , we apologize for the issues , we are currently under renovations , and it does take time but i will go ahead and pass this info to our housekeeping department

4/10 – Matig

Wayne

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My biggest issue at this property is the smell in the room. I’ve used the property before during bike week 2023. My room smelled the same way. It’s like wet mildew odor throughout the entire room. We always have to keep the balcony door open. The bathroom toilet is always loose & shakes form the base. The tub/ shower controls are loose. The only think that keeps me coming back is the parking lot across the street. It’s large enough for us to park our trucks & trailers during our stay. I also don’t like the fact that no housekeeping came to clean the room all week. I had to go to the front desk & get fresh towels & wash clothes every few days. Big inconvenience.
6 nachten verbleven in maart 2024
Reactie van Sharon - Front Desk op 9 apr 2024
So sorry Mr. Morris you did not enjoy your stay. Don't know what your smelling, the rooms are not mildewed. The building is old and is being renovated with the new owners. Staff is hard to get since Covid. So again, apologies your room was not serviced. Hopefully your next stay will be more pleasant.

8/10 – Goed

hazel

Zakenreiziger
Positief: Netheid, personeel en service
Was OK need some renovation people in the room next to me we’re very noisy was under renovation and some areas
2 nachten verbleven in april 2024
Reactie van Front Desk -Shelby op 8 apr 2024
Hi thank you for the review , we apologize for the inconvenience and hope to see you again soon ! :)