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Beoordelingen van Fairmont Chateau Laurier

4.5 out of 5
Fairmont Chateau Laurier
1 Rideau St, Ottawa, ON

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 922 van 1669 beoordelingen" "
Gastenscore: 8 - Goed. 377 van 1669 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 1669 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1669 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 1669 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Astrid van

2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Michelle, Redhill

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulously chic, with stunning views!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

6/10 – Redelijk

kavita

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Michael David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is okay except there is no power on the office desk area. I can't use the lampshade and the phone on the desk.
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Michael,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 – Redelijk

Trung

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Valet service was bad. We checked in Friday night and left Sunday morning. No self service for electric car so the Valet service was going to take care of the parking and the charging of the car. Sunday morning, it took 1 hour to get the car, not charged so we couldn't go back to Montreal. I had to stop to fast charged the car so it took another hour and a half. The valet service and the charging of the car was longer than my travelling time. The worst Valet service ever. The manager said he would refund the 2 days of valet parking so let's see if that gets done.
2 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Trung,Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Keying

Positief: Voorzieningen
A historical building, classic decorations
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
We are pleased to hear that you enjoyed your visit to our castle. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 – Matig

YOUNG JU, Toronto

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Branden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Branden,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Glen, Newton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Glen,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

2/10 – Ontzettend slecht

Cassondra

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
Was not a pleasant stay. Went with my two kids and mother for Mother’s Day and paid for a double room. It was a single room the size of a closet. Wanted to bring the kids swimming, and found out we needed reservations. The pool could only accommodate 10 swimmers at a time, but there were only five in the pool and five fully dressed along the side of the pool. For $460 a night it was AWFUL!
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Cassondra,Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

4/10 – Matig

Mary Imamura

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We love the location, but we are very dissappointed with the room: dust on tables, as though they were never wiped; crack in one of the drinking glasses; ice machine broken - no ice; no complimentary slippers or bathrobe; old bathtub; no useable fridge, inconvenient overnight parking...cracks on walls, torn wall paper...restaurant menu did not look appealing, we are quite dissappointed.
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Mary,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Jonathan, Toronto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Jonathan,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time at this luxurious property. Only stayed for the night, but it was a magical experience nonetheless. I cannot wait to go back on my next trip to Ottawa!
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
It is always a pleasure to receive compliments from our guests. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 – Matig

Valerie

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Unfortunately the property is extremely understaffed. The front desk had one person working in a very busy checkin day and throughout and many issues were had with checkin and questions throughout the stay. The hotel itself is beautiful but service is not the Fairmont standard
2 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Dear Hussein,Dear Valerie,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Edith

Reisde met partner
Positief: Voorzieningen
Excellent
2 nachten verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
We are delighted that you enjoyed your visit and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 – Redelijk

Emily, Rochester

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Beautiful property within a walkable distance to restaurants, shops and of course, Parliament Hill. Clean and spacious rooms designed with lots of intricate details. It was lacking in some areas, for example, the room did not have a fridge or microwave which was quite inconvenient, especially since we have kids. Also, they misplaced our luggage which took nearly 30 minutes to get to our room. We also used the valet service, which took another 30 minutes, which we didn't realize. There's a cheaper parking garage right behind the building that we should have used instead of valet had we not been so tired. Anyways, aside from these inconveniences, it was still worth the stay!
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Emily,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 – Redelijk

Josephine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was quite dark. Bed was comfy. Thermostat working well. Shower takes forever until you get hot water. Staff were friendly.
5 nachten verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Josephine,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Angela,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Disha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very beautiful and centrally located. The staff are friendly and very accommodating.
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Thank you for taking the time to share your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 – Matig

Lyn

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen
Overpriced, internet, breakfast parking not even included. Inside the lobby and around is beautiful with history but over rated. Pool is not small kids friendly. Parking is only valet overpriced and you get a waiver after the key drop off that theif and damages are not their responsibility….
Reactie van Patrick op 7 mei 2024
Dear Lyn,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Jacques

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet parking is a disaster.....incredibly disorganized and under manned. Left a very poor overall impression. Too bad! Everything else about the Chateau was splendid.
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Jacques,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Louise,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

??

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful viewing
1 nacht verbleven in mei 2024
Reactie van Patrick op 15 mei 2024
Thank you for sharing your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed a wonderful stay here at the Chateau Laurer.
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Robert,We are delighted that you enjoyed your visit. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Sarah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed to switch rooms because needed one with bath tub and staff made sure to get that done for us
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Sarah,Thank you for sharing your compliments with us and we look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

RAHUL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2024
Reactie van Patrick op 7 mei 2024
Dear Rahul,Thank you for taking the time to share your thoughts with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Joel

1 nacht verbleven in februari 2024
Reactie van Patrick op 7 mei 2024
Dear Joel,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

luc

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room was not a presented during booking. The view was of a roof that was in dire need of repair.
1 nacht verbleven in april 2024
Reactie van Patrick op 7 mei 2024
Dear Luc,Rest assured that we take your feedback to heart! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Brigitte

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always feel like a star coming here! It’s a GREAT hotel!
1 nacht verbleven in mei 2024
Reactie van Patrick op 7 mei 2024
Dear Brigitte,We are delighted that your visit to our castle was a memorable one. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Luisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like the valet parking, as they didn’t disclose the fact that they damaged the vehicle while parking it. They were too busy and very careless with our vehicle. The rest of the stay was good, except for the long check in due to protesters
1 nacht verbleven in april 2024
Reactie van Patrick op 7 mei 2024
Dear Luisa,Thank you for taking the time to share your thoughts with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 – Redelijk

Charles

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful building with historical significance. However, room was dusty, could easily hear the people in other rooms and the valet service is slow and overpriced. Not likely to book there again in future.
2 nachten verbleven in april 2024
Reactie van Patrick op 7 mei 2024
Dear Charles,Thank you for taking the time to share your feedback with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Ashley,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Lina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patrick op 7 mei 2024
Dear Lina,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

ZHI HANG, BROOKLYN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, a historical and iconic hotel.
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Thank you for sharing your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

vanessa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
To expensive
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Vanessa,Thank you for sharing your feedback with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable with a great location and historic feel.
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Lisa,Thank you for sharing your lovely compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful time and will go back! Saturday tea was the best!
3 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Tracy,We are delighted that you enjoyed your visit and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Charbel, ARMONK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We highly appreciate our stay at Fairmont Château Laurier, a remarkable landmark in Ottawa, for his vast roons and Staff amiable services.
4 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Charbel,Thank you for sharing your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Justin,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Marshall

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Marshall,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear AndrewThank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

patty

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly. gave us a free upgrade when they found out about my 60th birthday. would stay there again.
4 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Patty,We are delighted that you enjoyed your visit and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Anastasia Terzakis Olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Patrick op 30 apr 2024
Dear Anastasia,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 – Goed

Doreen

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Doreen,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Michele

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is elegant. The rooms are nice but the showers are small. The staff were very helpful and nice. Had drinks at the bar and they were amazing. Breakfast in our room was so nice and the staff member set up the table beautifully The hotel is centrally located so you can walk everywhere Would recommend staying here
2 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Michele,We are delighted that you enjoyed your visit to Ottawa's Castle. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Nadia

2 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Nadia,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Valerie

1 nacht verbleven in april 2024
Reactie van Patrick op 15 mei 2024
Dear Valerie,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Mila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Patrick op 30 apr 2024
Dear Mila,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historic location, in historic Ottawa. Close to restaurants and Parliament Hill.
3 nachten verbleven in april 2024
Reactie van Patrick op 25 apr 2024
Dear Roger,We are proud of our rich Canadian heritage. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms