Receptie

Beoordelingen van easyhotel Oxford

3 out of 5
easyhotel Oxford
278-292 Banbury Road, Oxford, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 183 van 434 beoordelingen" "
Gastenscore: 8 - Goed. 134 van 434 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 434 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 434 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 434 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

7,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Harm

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. The city centre is a 35 - 40 minute walk. You can also take the bus which stops 5 minutes walking distance from the hotel. The rooms aren't very special but will do for a short stay
Reactie van easyHotel Oxford op 16 nov 2023
Dear Harm,Thank you for taking the time to give us your fantastic feedback.We are pleased you enjoyed your stay! Our staff is our greatest asset, so we're happy to hear that they were friendly and helpful during your stay! We look forward to welcoming you back soon.Best regards,Customer RelationseasyHotel Oxford

6/10 – Redelijk

Henk

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The smallest room we ever stayed in. Hardly any walkingspace around the bed, no chair, no space to put your luggage.. We stayed three nights, the room was not serviced once. One towel for two persons at arrival, luckily we got some more at the reception. The hotel was said to be located in the center, well, that was not the case! The room and bathroom was very clean.
3 nachten verbleven in augustus 2023
Reactie van Customer Relations op 13 aug 2023
Dear Henik,Thank you for taking the time to write to us your significant feedback. We are sorry to hear that we were not able to uphold the easy standard during your stay, as we are a super-budget hotel, we only provide the basics for a good night's sleep which are a bed, shower, and warmth. We are disappointed that you found our room size to be small, we keep the furniture in the room minimal to make the most of the space we have. With house cleaning, we only offer one free room cleaning to guests who are staying more than 3 days. But you are always more than welcome to ask reception for fresh towels or toilet rolls. We hope you’ll give us another chance in the future for a much better stay. We look forward to your next stay with us.Best Regards,Customer Relations

4/10 – Matig

Ruben

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La habitación muy pequeña y nada cómoda
1 nacht verbleven in mei 2024
Reactie van easyHotel Oxford op 27 mei 2024
Dear Ruben,Thank you for taking the time to share your feedback. We are truly sorry to hear that you found the room size to be too small and uncomfortable.We understand how important room comfort is to our guests, and we apologize for not meeting your expectations in this regard. Your feedback is valuable to us as we strive to continually improve our accommodations and services.If you decide to stay with us again, please do not hesitate to contact us directly. We would be happy to assist you in selecting a room that better suits your needs and ensures a more comfortable stay.Thank you again for your comments. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards,easyHotel Oxford

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small rooms! If you have a suitcase, there is no place for it!
3 nachten verbleven in mei 2024
Reactie van easyHotel Oxford op 13 mei 2024
Thank you, William, for your 4 out of 5 rating. We're glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the size of our rooms and the lack of space for your suitcase. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our guests' experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back in the future.Best regards,easyHotel

10/10 – Uitstekend

Claudie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
.
3 nachten verbleven in april 2024
Reactie van easyHotel Oxford op 12 mei 2024
That's wonderful to hear, Claudia We're thrilled that everything met your expectations during your stay. If you ever find yourself in the area again, we'd be delighted to welcome you back for another great experience. If there's anything we can assist you with in the future, please feel free to reach out. Until then, safe travels!Best regards,easyHotel Oxford

4/10 – Matig

Katie

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
This was not what I expected. The rooms are so tiny , you can barely move around the bed , wish I’d booked the premier inn for £20 more as a lot more comfortable and spacious plus you get a breakfast! Didn’t realise you had to pay an extra £15 to park your car aswell! Room was clean enough and staff were nice enough but so tiny !
1 nacht verbleven in mei 2024
Reactie van easyHotel Oxford op 14 mei 2024
Dear Katie,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your input, as it helps us to improve the experiences of our guests.We're sorry to hear that the size of the rooms and the additional parking fees did not meet your expectations. We understand how important comfort and convenience are when choosing accommodation. Rest assured, we will take your comments into careful consideration as we continue to enhance our offerings.We sincerely apologize for any inconvenience caused and hope that you may give us another chance to provide you with a more enjoyable stay in the future.Warm regards,Customer Services Team

10/10 – Uitstekend

Michele

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leen and Josh were brill in reception and later on the girls in the evening helped me sort out tv and lighting. I am nit used to hotels!!! Fab experience and if in Oxford again will stay in same place
1 nacht verbleven in mei 2024
Reactie van easyHotel Oxford op 7 mei 2024
Thank you for sharing your experience with us! We're thrilled to hear that Leen and Josh provided you with excellent service at reception, and that the evening staff were able to assist you with the TV and lighting. It's wonderful to know that you had a fabulous experience with us, especially if you're not used to hotels. We appreciate your kind words and are delighted to hear that you would choose to stay with us again if you're in Oxford. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Jane

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A bit pricey for a small room BUT it was IMMACULATE with a great bed and a perfect shower! My work took me very nearby in Summertown and the bus transport to the train station is very convenient. There are cafes and restaurants nearby the hotel, and a very useful Sainsbury's across the road. Could NOT have fit the bill better.
1 nacht verbleven in mei 2024
Reactie van easyHotel Oxford op 7 mei 2024
Thank you for your review! We're delighted to hear that you found our hotel to be immaculate with a comfortable bed and perfect shower. We're glad our location in Summertown was convenient for your work, and that you found the nearby bus transport to the train station to be convenient as well. It's great to know that the cafes, restaurants, and Sainsbury's nearby added to your overall experience. We appreciate your feedback regarding the room price, and we're pleased to hear that despite this, our accommodations met your needs perfectly. Should your travels bring you back to the area, we'd love to welcome you again!

2/10 – Ontzettend slecht

Gillian

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A brand new hotel but rooms are so small the beds only just fit. There is no room for storing even a small suitcase except under the bed, not even space to store a book by the bed. No tea/coffee/kettle in the room, no cups for water. TV set very high on the wall to allow walking underneath its that small. Also as you cannot open the window the small room is very claustrophobic. Very poor value for money on a weekend.
1 nacht verbleven in mei 2024
Reactie van easyHotel Oxford op 7 mei 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We appreciate your insights regarding the room size and amenities. Your comments will be shared with our team for further evaluation and improvement. We apologize for any inconvenience caused by the lack of storage space and amenities in the room. Our goal is to provide comfortable and convenient accommodations for all our guests, and we regret that we fell short in this instance. We'll certainly take your feedback into consideration as we strive to enhance the overall guest experience. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to better accommodate you in the future.

8/10 – Goed

Fernando

Tiene una muy buena relación de calidad precio. Ubicada en un lindo barrio, tiene estacionamiento propio y se puede ir en bus de línea hasta el casco histórico de la ciudad.
3 nachten verbleven in mei 2024
Reactie van easyHotel Oxford op 15 mei 2024
Thank you for your feedback, Fernando. We're glad to hear that you found our hotel to have a good quality-price ratio and that you appreciated our location in a nice neighborhood with convenient access to the historic center of the city. We're also pleased that you found our parking facilities to be convenient. If there are any areas where you believe we could improve to earn that extra star, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,easyHotel

4/10 – Matig

Anzhela

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I don’t want to offend anyone, but this is a super budget room, except for two beds and a toilet and a shower and there was nothing else. So cramped, stuffy, capsule. The staff is great.
2 nachten verbleven in mei 2024
Reactie van easyHotel Oxford op 7 mei 2024
Dear Anzhela,Thank you for sharing your experience and no offence taken. It sounds like your stay wasn't quite what you had hoped for. It's great to hear that the staff made a positive impression despite the room's limitations. Hopefully, your next accommodation will be more spacious and comfortable.Kind Regards,Customer Services Team

2/10 – Ontzettend slecht

Nanami

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
安宿なので設備などに期待はしていなかったが、部屋は清潔でスーツケースも広げられて良かった。 ただし、スタッフの対応に疑問が残る。 チェックアウト後(出たその日)に部屋に忘れ物をしたいたことに気づき、すぐにメールを送ったが、返事が来たのが2日後だった。 次に、返信内容が海外からの旅行客に対して「電話をして!」という内容だった。(海外で電話できる携帯持ってなかったらどうしたらいいのか…) また、確実に部屋に忘れたのに、「ない!」と言われた。 服だったので目立つと思うがないとのこと。 チェックアウト後に忘れ物がないかなど確認してないと思われる。 もしくは、めんどうくさくて嘘つかれたのか?と疑ってしまう。 捨てられたのか、ベッドに忘れたと思われるのでシーツと一緒にクリーニングへ出されたのか? 忘れ物は私のミスであり責任である。 しかし、多くの他のホテルが、清掃時に忘れ物を確認を行っているので、トラブル防止のためにも忘れ物のチェックくらいはきちんとするべきだと思った。 こちらに泊まる際は、部屋を出る時にきちんと忘れ物がないか確認してから出たほうが良いと思う。 スタッフの対応が遅いなどを除けば、 レセプションのスタッフの愛想よ部屋は悪くないので値段の割に良いと思う。 Room is clean. Reception staff is good. But.. They don’t check left item in room. They always take forever to email reply. I noticed that I forgot my item in hotel’s room after checkout. So I send email about that, but I received their email reply two days after. My lost item not small, they should be able to find easy but they shouldn’t. I think that they don’t check lost items in room after checkout. They throw my item. Lost items was my fault but many other hotels always check lost item after checkout, so I believed they would do without doubt.
1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 2 mei 2024
Dear Nanami,We're sincerely sorry for the inconvenience you experienced regarding the lost item during your stay. While we strive to maintain high standards of cleanliness and guest satisfaction, it's disheartening to learn that we fell short in promptly addressing your concern.Rest assured, your feedback has been shared with our management team for immediate review and improvement. We understand the importance of promptly responding to guest inquiries and ensuring the safekeeping of personal belongings left behind. Measures will be taken to enhance our procedures for handling lost items to prevent similar incidents in the future.We value your patronage and apologise for any frustration this may have caused. Should you decide to give us another opportunity to host your stay, we will do our utmost to exceed your expectations and provide you with the exceptional service you deserve. Thank you for bringing this matter to our attention.Warm regards,Customer Services Team

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay at Easy Hotel was excellent in every aspect! The location is incredibly convenient, the staff is friendly and helpful, and the place was impeccably clean and comfortable. Additionally, the check-in process was easy and quick, which was very convenient. I highly recommend staying at Easy Hotel. I will definitely be back on my next trip!
2 nachten verbleven in april 2024
Reactie van easyHotel Oxford op 30 apr 2024
Dear Jessica,Thank you so much for your glowing review! We're thrilled to hear that your stay at easyHotel was excellent in every aspect. It's wonderful to know that you found our location incredibly convenient and that our staff was friendly and helpful. We take pride in maintaining impeccable cleanliness and ensuring our guests' comfort, so we're delighted that you found the place clean and comfortable. Making the check-in process easy and quick is one of our priorities, and we're glad it added to your convenience. Your recommendation means a lot to us, and we can't wait to welcome you back on your next trip! If there's anything we can do to make your future stays even better, please don't hesitate to let us know. Thank you for choosing easyHotel!Kindest regardseasyHotel Oxford

10/10 – Uitstekend

Jessie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Relations Team op 30 apr 2024
Dear Jessie,Thank you so much for your glowing review! We're thrilled to hear that your stay at easyHotel was excellent in every aspect. It's wonderful to know that you found our location incredibly convenient and that our staff was friendly and helpful. We take pride in maintaining impeccable cleanliness and ensuring our guests' comfort, so we're delighted that you found the place clean and comfortable. Making the check-in process easy and quick is one of our priorities, and we're glad it added to your convenience. Your recommendation means a lot to us, and we can't wait to welcome you back on your next trip! If there's anything we can do to make your future stays even better, please don't hesitate to let us know. Thank you for choosing easyHotel!Kindest regards easyHotel Oxford

2/10 – Ontzettend slecht

Robert

1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 13 mei 2024
I'm sorry to hear that Robert rated us a 1 out of 5. While I can't address specific feedback without more details, please know that we take all feedback seriously and are committed to improving our guests' experiences. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out. We value your input and hope to have the opportunity to address any concerns you may have had.Best regards,easyHotel

6/10 – Redelijk

Ann

Positief: Netheid, personeel en service
Reactie van easyHotel Oxford op 24 apr 2024
Dear Ann,Thank you for taking the time to share your feedback with us. We're glad to hear about your experience, and we appreciate your honest rating. We're constantly striving to improve, and your input helps us do just that. If there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to provide you with a five-star experience in the future.Best regards,Customer Services Team

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 23 apr 2024
Dear Paul,Thank you for taking the time to share your positive experience with us.We're thrilled to hear that you had an excellent stay and that everything met your expectations. Your feedback is greatly appreciated, and it motivates us to continue providing the best possible service to our guests.We look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,Customer Services Team

6/10 – Redelijk

Birgitta

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 23 apr 2024
Dear Birgitta,Thank you for sharing your feedback following your recent stay with us.We're sorry to hear that your experience fell short of your expectations, and we appreciate you taking the time to let us know. Your feedback is important to us as it helps us identify areas where we can improve.If there are any specific aspects of your stay that you would like to discuss further or if there is anything we can do to address your concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future.Best regards,Customer Services Team

4/10 – Matig

Seth

1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 14 mei 2024
Dear Seth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all feedback from our guests as it helps us to continuously improve our services and facilities.We regret to hear that your experience fell short of your expectations, and we apologise for any inconvenience or dissatisfaction you may have experienced during your stay.Your comments are important to us, and we take them seriously. We will review your feedback internally to identify areas where we can make improvements to enhance the overall guest experience.If there are any specific issues or concerns you would like to discuss further, please feel free to contact us directly. We would welcome the opportunity to address any concerns you may have and to ensure that your next stay with us exceeds your expectations.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Customer Services Team

10/10 – Uitstekend

Jean, MONTGOMERY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, modern, simple room. Great price point.
1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 23 apr 2024
Dear Jean,Thank you for taking the time to share your experience with us and the wider community.We're thrilled to hear that you found our rooms to be clean, modern, and simplistic, and that you appreciated our competitive pricing. Providing a comfortable and affordable stay is at the core of what we do, and it's wonderful to know that we hit the mark during your visit.We look forward to welcoming you back for another excellent stay whenever your travels bring you back to the area.Best regards,Customer Services Team

6/10 – Redelijk

JW

Positief: Netheid, personeel en service
This hotel is very basic. Rooms are very limited in space and no storage. Very close proximity to transport/resto and shops.
8 nachten verbleven in maart 2024
Reactie van easyHotel Oxford op 17 apr 2024
Dear JW,Thank you for sharing your feedback following your recent stay at our hotel. We appreciate your comments and take them seriously as we continuously strive to improve our services.We apologize that your experience fell short of your expectations. We understand the importance of space and storage in a hotel room, and we regret any inconvenience caused by the limited space and lack of storage options in your room. Your feedback will be carefully reviewed as we consider ways to enhance the comfort and convenience of our guests.We are pleased to hear that you found our hotel's location convenient, with close proximity to transportation, restaurants, and shops. We aim to provide our guests with a convenient and enjoyable stay, and we're glad to hear that our location met your needs.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, where we can work to provide you with an improved experience that exceeds your expectations.Warm regards,Customer Services Team

10/10 – Uitstekend

Kirsty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay at easy hotel - quick check in, good facilities around e.g. cafes and places to eat, great air conditioning in rooms, quiet and comfortable beds! Quick bus from city centre. Would recommend.
1 nacht verbleven in april 2024
Reactie van easyHotel Oxford op 8 apr 2024
Dear Kirsty, Thank you for choosing to stay with us and for taking the time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Team easyHotel

10/10 – Uitstekend

Vladyslav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van easyHotel Oxford op 3 apr 2024
Dear Vladyslav,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and accommodations to our guests is our top priority, and we're delighted that we met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,easyHotel OXford

6/10 – Redelijk

Faye

Reisde met partner
Positief: Netheid, personeel en service
Rooms very small, basic but clean and fit for purpose.
1 nacht verbleven in maart 2024
Reactie van easyHotel Oxford op 1 apr 2024
Dear Guest,Thank you for your feedback regarding your recent stay with us. We appreciate your understanding of our small and basic rooms. Ensuring cleanliness and functionality is our top priority, and we're pleased to hear that our accommodations met your needs in that regard. While our rooms may be compact, we strive to provide a comfortable and practical space for our guests. We're glad you found them fit for purpose during your stay. If there's anything specific we can do to enhance your experience in the future, please feel free to let us know. We value your patronage and hope to welcome you back again soon.Kind Regards,Easy Hotel.

8/10 – Goed

Varsha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Budget friendly and good option for a night or two. Well connected to the city centre with grocery stores right opposite the hotel.
1 nacht verbleven in maart 2024
Reactie van easyHotel Oxford op 31 mrt 2024
Dear Varsha,Thank you for choosing Easy Hotel and for sharing your positive experience with us. We're delighted to hear that you found our hotel to be a budget-friendly and convenient option for your stay, with easy access to the city centre and grocery stores conveniently located opposite the hotel.Your satisfaction is important to us, and we're glad that we could meet your expectations during your time with us. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back to Easy Hotel for another pleasant stay in the future!Warm regards,EasyHotel

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van easyHotel Oxford op 31 mrt 2024
Dear Roger,Thank you for your wonderful feedback! We're thrilled to hear that everything was perfect during your stay at Easy Hotel. Your satisfaction is our utmost priority, and we're delighted that we could provide you with a flawless experience.If there's anything else we can do to maintain this level of excellence or if you have any special requests for your future stays, please feel free to let us know. We can't wait to welcome you back for another perfect stay!Warm regards,Easy Hotel

8/10 – Goed

Catherine, Norwich

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed here before and generally like this hotel. It is simple and clean. The staff were very kind and helpful. I don’t much like the draconian early check out, as we got locked out of our room as we were loading up the car. Also people were leaving the rubbish in the corridor as daily room service seems to be an optional extra. Perhaps time to rethink the add-ons policies and focus on good service all round?
2 nachten verbleven in maart 2024
Reactie van Customer Relations Team op 26 mrt 2024
Dear Catherine,Thank you for your valuable feedback and for being a returning guest. We're pleased to hear that you generally enjoy our hotel's simplicity and cleanliness, as well as the kind and helpful staff. However, we apologize for any inconvenience caused by the early check-out policy and the issues with room service. Your comments have been noted, and we will certainly review our policies to ensure a more seamless experience for our guests. We appreciate your insights and hope to provide you with an even better stay on your next visit.kindest regards,easyHotel Oxford

8/10 – Goed

Tomomi, Taito

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Close to a bus stop from the city centre. Two super markets right across the road. No kettle in the room but hot water is available from a machine in the lobby for free (other drinks 2 pounds).
2 nachten verbleven in maart 2024
Reactie van easyHotel Oxford op 27 mrt 2024
Thank you for your review, Tomomi! We're glad you appreciated our convenient location and complimentary hot water service. We'll consider your feedback about the kettle for future improvements. We hope to welcome you back soon!

8/10 – Goed

Sarah

Positief: Netheid, voorzieningen
Great budget hotel fab location ,clean and reasonably priced . Basic facilities but essentials provided . A hairdryer in room and a glass would have been helpful for my stay
1 nacht verbleven in maart 2024
Reactie van easyHotel Oxford op 13 mrt 2024
Dear Sarah,Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you found our budget hotel to be conveniently located, clean, and reasonably priced. Providing a comfortable and affordable stay for our guests is our priority, and we are pleased to know that we met your expectations in these regards.Your comments regarding the provision of basic facilities are noted, and we appreciate your suggestions for improvement. We are always looking for ways to enhance our guests' experiences, and your feedback will help us in this endeavour. Rest assured, we will consider your suggestions for the inclusion of a hairdryer and a glass in the room to make future stays even more convenient for our guests.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Customer Services Team

10/10 – Uitstekend

david

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location Friendly staff Definitely recommend
2 nachten verbleven in maart 2024
Reactie van easyHotel Oxford op 13 mrt 2024
Dear David,Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed your experience with us and that you found our location to be great and our staff to be friendly.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we succeeded in doing so during your stay. Your recommendation means a lot to us, and we sincerely appreciate your kind words.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another excellent stay.Best regards,Customer Services Team

10/10 – Uitstekend

Stephan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Easy hotel was just what I wanted, somewhere that was central to my needs, clean, basic but gave me all that I required.
2 nachten verbleven in maart 2024
Reactie van easyHotel Oxford op 7 mrt 2024
Thank you, Stephan, for your wonderful feedback! We're delighted to hear that Easy Hotel met your expectations and provided you with a comfortable and convenient stay. Our team strives to ensure that guests like you have everything they need for a pleasant experience. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.Warm RegardsCustomer Services Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, tidy but small rooms
Lovely and clean. The staff were polite and helpful. The rooms are VERY small, so fine for a base, but if you’re planning on spending down time in your room, this may not be the best choice for you. No coffee or tea making facilities in the room, but there was a coffee machine in reception for you to use at a cost.
1 nacht verbleven in februari 2024
Reactie van easyHotel Oxford op 28 feb 2024
Dear Guest,Thank you for sharing your experience with us following your recent stay at our eco-friendly minimalist hotel. We're delighted to hear that you found our hotel lovely and clean and that our staff provided polite and helpful service throughout your stay.We have tried to make maximum use of the space we have, to be able to provide the most competitive price in the area for all our customers. Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.Warm regards,Easyhotel

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service
Was alright. The hotel itself was budget and decent however the staff couldn't have been more lazier.
2 nachten verbleven in februari 2024
Reactie van easyHotel Oxford op 28 feb 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your honest assessment as it helps us identify areas for improvement.We're glad to hear that you found our hotel to be budget-friendly and decent. However, we're deeply sorry to learn that your experience with our staff fell short of your expectations. Providing attentive and efficient service is of utmost importance to us, and we apologize for any inconvenience caused by our team's performance during your stay.Please rest assured that we take your comments seriously and will address this matter with our staff to ensure that such issues are promptly rectified. We value your patronage and hope to have the opportunity to regain your trust during your next visit.If there are any specific concerns you'd like to discuss further, please feel free to reach out to us directly.Thank you for choosing our hotel, and we appreciate the opportunity to improve based on your feedback.Warm regards,easyhotel

8/10 – Goed

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth the Money!
Eco-friendly minimalist hotel. We had a tiny twin room that had very little room to manoeuvre around the beds, but it was very clean and the staff were quite friendly. And the area had a lot of amenities. Definitely worth what we paid for it! Would stay there again.
3 nachten verbleven in februari 2024
Reactie van Easyhotel op 28 feb 2024
Dear Nicole,Thank you for choosing to stay at our eco-friendly minimalist hotel and for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience overall during your recent stay.We're glad that you found your twin room to be very clean and that our staff provided friendly service throughout your stay. Your comfort and satisfaction are our top priorities, and we're pleased to hear that we met your expectations in these aspects.We understand that our twin rooms may have limited space, and we appreciate your understanding in this matter. It's wonderful to hear that you enjoyed the amenities available in the surrounding area. We're fortunate to be located in a vibrant neighborhood with plenty to offer our guests.We're grateful for your positive feedback and for considering us for your future stays. We look forward to welcoming you back for another enjoyable experience.If you have any questions or need assistance with future bookings, please don't hesitate to contact us.Thank you again for choosing our hotel. We can't wait to have you back!Warm regards, Easyhotel

6/10 – Redelijk

Oleg, birgu

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Customer Relations Team op 28 feb 2024
Dear Oleg,Thank you for choosing to stay at our eco-friendly minimalist hotel and for sharing your positive experience with us! We're thrilled to hear that you had a great time during your recent visit.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. Providing a memorable experience for our guests is what we strive for, and it's fantastic to hear that we succeeded during your stay.If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure that you have a wonderful experience each time you stay with us.Thank you once again for your kind words, and we look forward to welcoming you back for another great experience!Warm regards,Easyhotel

2/10 – Ontzettend slecht

Rafael

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t bother to book a room with windows, since they don’t open. They gave us a room with a broken AC. After told the front desk, they didn’t repaired or offered another room for 2 days, the third day we wanted to leave and we were told no manager on duty and they couldn’t guarantee our money back for the third night. After a lot of sweet in a very small room ( literally no space for luggages at all, since the room is small 10x10 ), they moved us to a smaller room. Not worth the money
3 nachten verbleven in januari 2024
Reactie van easyHotel Oxford op 31 jan 2024
Dear Rafael,We sincerely apologize for the inconvenience and frustration you experienced during your stay with us. Your feedback is crucial in helping us identify areas for improvement, and we genuinely regret that we fell short of your expectations.We are deeply sorry for the issues with the room windows and the broken AC. It's disheartening to hear about the delay in addressing these concerns and the lack of alternative accommodations offered promptly. Please know that this does not reflect the level of service we aim to provide.We understand your disappointment and the inconvenience caused by the room size. We are committed to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we did not meet these standards during your visit.Your comments will be shared with our management team to address the issues you mentioned and prevent similar occurrences in the future. We appreciate your candid feedback and the opportunity to make necessary improvements.If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. We sincerely hope you will give us another chance to provide you with the positive experience you deserve.Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Best regards,Customer Services Team

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall I was pretty satisfied which my stay
1 nacht verbleven in januari 2024
Reactie van easyHotel Oxford op 31 jan 2024
Dear William,Thank you for taking the time to share your feedback on your recent stay with us on Hotels.com! We are delighted to hear that you were overall satisfied with your experience at our hotel, and we appreciate your perfect 10 out of 10 rating.Your satisfaction is our top priority, and we're thrilled that we could contribute to a positive stay for you. If there are specific aspects of your visit that stood out to you or any areas where we can further improve, please feel free to share your insights.We value your feedback and appreciate your choice to stay with us. If your travels bring you back to the area, we would be honored to host you again.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future!Best regards,Customer Services Team

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
1 nacht verbleven in januari 2024
Reactie van easyHotel Oxford op 25 jan 2024
Dear Matthew,Thank you for choosing to stay with us and for taking the time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us.It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience
1 nacht verbleven in januari 2024
Reactie van easyHotel Oxford op 31 jan 2024
Dear Matthew,Thank you so much for taking the time to share your positive experience with us on Hotels.com! We are delighted to hear that you had a great stay at our hotel. Your perfect 10 out of 10 rating means a lot to us, and we are thrilled that we could meet your expectations.Our team works hard to provide exceptional service and create memorable experiences for our guests, and it's incredibly rewarding to see that reflected in your review. If there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to let us know.We sincerely appreciate your feedback and hope to welcome you back to our hotel in the future. Thank you for choosing us for your stay!Best regards,Customer Services Team

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely staff, clean room, great location, lots of places to eat.
2 nachten verbleven in januari 2024
Reactie van easyHotel Oxford op 31 jan 2024
Dear Michelle,Thank you for taking the time to share your positive experience with us on Expedia! We are thrilled to hear that you enjoyed your stay at our hotel and that our staff, room cleanliness, and location met your expectations.It's wonderful to know that you found our staff to be lovely, the room clean, and our location convenient with plenty of dining options nearby. Your 5 out of 5 rating means a lot to us, and we appreciate you highlighting the aspects that made your stay enjoyable.We strive to provide exceptional service and a comfortable environment for our guests, and we are delighted to have succeeded during your visit. If there's anything else you'd like to share or any suggestions you may have, we'd love to hear from you.Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best regards,Customer Services Team

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
they had great people working there and a great Disabled room with a Great shower and it was a great place to stay for long term, I loved it and will be back.
23 nachten verbleven in december 2023
Reactie van easyHotel Oxford op 21 jan 2024
Dear William,Thank you for choosing easyHotel Oxford for your recent stay, and we appreciate the time you took to share your thoughts with us.We are delighted to hear that the facilities made a positive impact on your overall experience. Providing excellent customer service is a top priority for us, and we are pleased to know that our staff's efforts contributed to your satisfaction.

10/10 – Uitstekend

Kimberley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van easyHotel Oxford op 21 jan 2024
Dear Kimberley,Thank you for your kind words! We are thrilled to hear that you had a positive experience during your stay with us.We appreciate your special mention of Suhas and Fummi. We will be sure to pass on your gratitude to them.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best Regards,easyHotel Oxford

6/10 – Redelijk

Claire

1 nacht verbleven in januari 2024
Reactie van easyHotel Oxford op 28 feb 2024
Dear Claire,Thank you for choosing to stay at our eco-friendly minimalist hotel and for sharing your positive experience with us! We're thrilled to hear that you had a great time during your recent visit.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. Providing a memorable experience for our guests is what we strive for, and it's fantastic to hear that we succeeded during your stay.If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure that you have a wonderful experience each time you stay with us.Thank you once again for your kind words, and we look forward to welcoming you back for another great experience!Warm regards,Easyhotel

10/10 – Uitstekend

Margaret, Bishops Cleeve

2 nachten verbleven in januari 2024
Reactie van easyHotel Oxford op 28 feb 2024
Dear Margaret,Thank you for choosing to stay at our eco-friendly minimalist hotel and for sharing your positive experience with us! We're thrilled to hear that you had a great time during your recent visit.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. Providing a memorable experience for our guests is what we strive for, and it's fantastic to hear that we succeeded during your stay.If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure that you have a wonderful experience each time you stay with us.Thank you once again for your kind words, and we look forward to welcoming you back for another great experience!Warm regards,Easyhotel

10/10 – Uitstekend

anneka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Nice quite hotel, friendly staff, excellent price, comfortable bed and completely pitch black once curtains drawn, so I had an excellent sleep.
2 nachten verbleven in januari 2024
Reactie van easyHotel Oxford op 11 jan 2024
Subject: Thank You for the Perfect Rating and Lovely Feedback!Dear Anneka,We are overjoyed to receive your fantastic review! Thank you for taking the time to share your experience with us on Hotels.com.We're thrilled to hear that you found our hotel lovely and enjoyed the peaceful atmosphere. It's wonderful to know that our staff contributed to making your stay enjoyable, and we truly appreciate your kind words about their friendliness.We're delighted that you found our pricing excellent and that you had a comfortable night's sleep. We understand the importance of a good rest, and it's great to hear that our curtains provided the perfect darkness for you.Your perfect 10 out of 10 rating is the best compliment we could receive. We strive to provide exceptional experiences for our guests, and your feedback motivates us to continue delivering excellent service.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.Thank you again for choosing our hotel, and we appreciate your positive review!Warm regards,Customer Services Team

8/10 – Goed

Emily

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy walk into town, or lots if buses. Supermarkets just over the road.
2 nachten verbleven in december 2023
Reactie van easyHotel Oxford op 11 jan 2024
Dear Emily,Thank you for taking the time to share your feedback on Expedia. We appreciate your review and are pleased to hear that you found our hotel's location convenient.It's great to know that you enjoyed the easy walk into town and the accessibility of public transportation. We strive to provide a convenient and accessible location for our guests.We're also glad to hear that the proximity of supermarkets was convenient for you during your stay. Your comments are valuable, and they help us understand the aspects of our hotel that resonate well with our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there are any specific areas where you believe we can improve to earn that extra star, please feel free to share your suggestions. We always aim to enhance the guest experience based on valuable feedback.Thank you once again for choosing our hotel, and we look forward to serving you again.Best regards,Customer Services Team

8/10 – Goed

desiree

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van easyHotel Oxford op 11 jan 2024
Dear Desiree,Thank you for taking the time to share your feedback on Expedia. We appreciate your review, and we're pleased to hear about your experience at our hotel.Your 4 out of 5 rating indicates that there might be areas where we can further enhance your experience. We would love to hear more about your stay and any specific aspects you enjoyed or feel we can improve upon. Your insights are invaluable to us as we continuously strive to provide the best possible service for our guests.If you have the opportunity to provide additional details or suggestions, please feel free to share them. Your feedback helps us better understand our guests' needs and expectations, and it allows us to make meaningful improvements.We hope to have the pleasure of welcoming you back to our hotel in the future, and we genuinely appreciate your choice to stay with us.Warm regards,Customer Services Team

10/10 – Uitstekend

MINORU

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
必要以上の物はなく、とてもシンプル。ドアは厚みがあり、室内は静かで、よく眠ることができます。OXFORDの街からもバスで10分ほどで遠くありません。
Reactie van easyHotel Oxford op 11 jan 2024
親愛なるMINORUさん、Expediaでの貴重なレビュー、そして5つ星の評価、誠にありがとうございます。私たちのホテルで素晴らしい滞在をお楽しみいただけたこと、心より嬉しく思います。おっしゃる通り、私たちのコンセプトはシンプルでありながら、お客様が必要とされる基本的なものを提供することにあります。厚みのあるドアと静かな室内が、安眠をお約束する要素となっていることを嬉しく思います。また、OXFORDの街へのアクセスが便利であることが、ご滞在をより快適にしていただけたようで何よりです。バスでわずか10分という距離は、観光やビジネスの際にも便利ですね。MINORUさんのお力添えがありましたこと、心より感謝しております。今後もご期待に添えるよう、サービス向上に努めてまいります。次回のご滞在も心よりお待ちしております。どうもありがとうございました。誠に、Customer Services Team

10/10 – Uitstekend

EDWARD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ticked all the boxes , small rokms, but quiet and have everything u need
1 nacht verbleven in december 2023
Reactie van easyHotel Oxford op 3 jan 2024
Dear EDWARD,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our accommodations met your expectations and that you found our rooms to be both cozy and well-equipped. Our team strives to create a peaceful environment for our guests, and we're delighted that you enjoyed a quiet stay.Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful experience in the future. If there's anything specific you loved about your stay or if there are areas where we can further enhance your experience, please feel free to let us know.Safe travels, and we appreciate your choosing us for your accommodation needs.Best regards,Customer Service Team

10/10 – Uitstekend

Shuto

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs are kindness, and there’re clean facilities.
1 nacht verbleven in december 2023
Reactie van easyHotel Oxford op 31 jan 2024
Dear Shuto,Thank you for taking the time to share your positive experience at our hotel on Expedia! We appreciate your kind words and are thrilled to hear that you found our staff to be kind and our facilities clean.Providing exceptional service and maintaining a clean, comfortable environment for our guests are top priorities for us, and we're delighted to see that reflected in your 5 out of 5 rating. Your feedback motivates our team to continue delivering the best possible experience for all our guests.If there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to let us know. We value your input and appreciate your choice to stay with us.Thank you for choosing our hotel, and we look forward to welcoming you back on your future travels!Best regards,Customer Services Team