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Beoordelingen van The Old Custom House

4 out of 5
The Old Custom House
South Quay, Padstow, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 144 van 268 beoordelingen" "
Gastenscore: 8 - Goed. 82 van 268 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 268 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 268 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 268 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine staff very friendly
1 nacht verbleven in april 2024

10/10 – Uitstekend

Callum, Englefield Green

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely location, great to wake up to.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast included was very very nice! Rooms were nice and clean and the staff were super friendly. Bonus as the 24hour car park is less than a minute walk aswell.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Timothy

Loved the room. V comfortable and great views with such easy access to town. Will definitely be back. Ellie on reception was so accommodating and so we’re all the staff.
3 nachten verbleven in maart 2024

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

scott

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect!
The hotel was amazing, situated in a lovely coastal town, great staff, friendly and helpful. Food was also amazing perfect and great choices. Great town to walk and look around.
1 nacht verbleven in februari 2024

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Short and sweet
An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Pamela

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Lindsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024

10/10 – Uitstekend

R N

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Fantastic! John was super efficient & friendly, both in the bar & on reception. Bedroom was comfortable & warm. Would definitely stay again, highly recommend
Pint of prawns - delicious
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convenience of being in the heart of Padstow, on the flat and near to the venue where we were dining. There was nothing to dislike about our stay. When the receptionist heard we were celebrating our 50th wedding anniversary they produced two bottles of bubbly for us to celebrate. Very thoughtful and much appreciated.
1 nacht verbleven in november 2023

10/10 – Uitstekend

vicky

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming people and atmosphere and lovely service
1 nacht verbleven in november 2023
Reactie van General Manager op 20 dec 2023
Hi Vicky, Thanks for taking the time to leave a review for your recent visit to Old Custom House accommodation, Padstow. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

8/10 – Goed

Mathew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kate

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen
Perfect Location
3 nachten verbleven in september 2023

8/10 – Goed

Heather

Reisde met partner
Positief: Netheid, personeel en service
Best views of Padstow from our bedroom window. Helpful and friendly staff Comfortable bed and very clean
1 nacht verbleven in september 2023

8/10 – Goed

Natalie, Chichester

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
A really enjoyable stay: great location; wonderful view from the room and helpful staff. However parking is a major challenge (it might be helpful for the property to explore reserving spaces in the public car park opposite) and the decor in the room was a little tired.
1 nacht verbleven in september 2023

8/10 – Goed

Lyndsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place to be based to explore padstow from and the breakfast was very good
1 nacht verbleven in augustus 2023
Reactie van General Manager op 20 nov 2023
Thanks for taking the time to leave us a review Lyndsey. We look forward to welcoming you back to Old Custom House accommodation, Padstow again soon.

6/10 – Redelijk

Chelsea

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Based on how unclean it was I couldn’t recommend this hotel.
3 nachten verbleven in september 2023
Reactie van General Manager op 20 nov 2023
Hi Chelsea, thank you for your feedback regarding your recent visit to Old Custom House accommodation, Padstow. We strive to ensure our guests have the best experience possible when visiting us, and we’re disappointed not to have met your expectations. We have taken your feedback onboard and endeavour to guarantee that when you hopefully visit us again, we deliver the best experience possible.

10/10 – Uitstekend

Orlagh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Gilbert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place in the best location- walk everywhere
This place is amazing with the best views; at least my room had a great view of harbor. You are close to great restaurants, the bike rental place and the beach path! Breweries,restaurants and shopping are at your doorstep, even though it is a quant size town! The staff was great as was breakfast although I only had breakfast 1 day. Only improvement would be ability to open windows a little more but understand it is a safety precaution. I booked another stay in 2024 as I left!
3 nachten verbleven in september 2023

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff, fantastic food, huge room with all facilities you'd expect, excellent setting. Can't fault. No parking but plenty of public car park space around. We will stay again!
2 nachten verbleven in september 2023
Reactie van General Manager op 20 nov 2023
Christine, thank you for your review of Old Custom House accommodation, Padstow. All feedback is greatly appreciated, and we love to hear that guests have enjoyed their visit. We’re looking forward to welcoming you back soon.

8/10 – Goed

CRISTINA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in augustus 2023
Reactie van General Manager op 20 nov 2023
Cristina, thank you so much for your high rating!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I can't recommend The Old Custom House enough, we had such a lovely stay there, the rooms are so comfortable and the Staff are so friendly
2 nachten verbleven in augustus 2023
Reactie van General Manager op 20 nov 2023
Hi Sarah many thanks for your review, it’s greatly appreciated. We work hard to maintain a high level of food and service and strive to make sure our guests are looked after and leave happy. Look forward to seeing you at Old Custom House accommodation, Padstow again soon.

10/10 – Uitstekend

Louise

1 nacht verbleven in augustus 2023
Reactie van General Manager op 20 nov 2023
Thanks for taking the time to leave us a review Louise. We look forward to welcoming you back to Old Custom House accommodation, Padstow again soon.

6/10 – Redelijk

MARK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very noisy pub below room
2 nachten verbleven in augustus 2023

8/10 – Goed

Bettina

Positief: Netheid, personeel en service en comfort kamer
Hyggeligt men slidt hotel i dejlige Padstow
Venligt personale, stort værelse men standard er middel. Trænger til en upgrade. Meget besværlig tilgang til værelset, mange trapper og døre, ikke for folk i dårlig form. Super morgenmad, super beliggenhed og venligt personale opvejer manglerne. Men for dyrt i forhold til standard.
1 nacht verbleven in augustus 2023

8/10 – Goed

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here to visit Rick Steins seafood restaurant Parking payable in car park opposite IF you can get a space as Padstow is very busy Room clean, staff friendly
2 nachten verbleven in juli 2023
Reactie van General Manager op 20 nov 2023
Thank you for leaving Old Custom House accommodation, Padstow a review!We hope you had a great visit and look forward to welcoming you back soon.

8/10 – Goed

john

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jason

Positief: Personeel en service, voorzieningen
It’s a lovely pub with accommodation. Room big with views of harbour and sea. Little tired and a bit dusty but it’s a good room at a good rate and the staff really really good, especially reception team!
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Pauline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff in all areas were so pleasant and helpful. Room was clean and perfect for our short stay. Highly recommended 😁
3 nachten verbleven in augustus 2023
Reactie van General Manager op 7 aug 2023
Pauline, thank you for your review of Old Custom House accommodation, Padstow. All feedback is greatly appreciated, and we love to hear that guests have enjoyed their visit. We’re looking forward to welcoming you back soon.

10/10 – Uitstekend

Neil

3 nachten verbleven in juli 2023

8/10 – Goed

Francis

Reisde met partner
Positief: Personeel en service, voorzieningen
Really amazing location. Staff friendly. Overall good. Dining and bar area We’ll set out and great quality. However, carpets to rooms and in room dirty. Mirror in bathroom old and broken. Top of rain shower unit dusty and hadn’t been cleaned for ages. For little expense in terms of small repairs and attention to detail and cleaning of carpets, this place could be immaculate and really top notch. Shame the owners clearly not on top of maintenance
1 nacht verbleven in juli 2023
Reactie van Hecter Sciver op 29 jul 2023
Thanks for taking the time to leave us a review Francis. We really appreciate your feedback and we will ensure that we get the issues you mentioned resolved. We look forward to welcoming you back to Old Custom House accommodation, Padstow again soon.

10/10 – Uitstekend

Mandy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very nice stay and we were looked after by the staff. The rooms were cleaned and tea and coffee replenished. They have attention to detail. Would definitely return and also recommend to others.
2 nachten verbleven in juli 2023
Reactie van General Manager op 25 jul 2023
Hi Mandy, Thanks for taking the time to leave a review for your recent visit to Old Custom House accommodation, Padstow. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very pleasant two-day stay
Excellent. Friendly and helpful staff. Lovely room (2) overlooking the harbour with a generous supply of teas and coffee. Modern shower. Proper (and enormous) English breakfast with an extensive choice of other fare if bacon, sausage, eggs, mushrooms, tomatoes etc is not to your taste. And a good range of beers at the bar. A very pleasant two-day stay.
2 nachten verbleven in juni 2023

8/10 – Goed

Phillip

3 nachten verbleven in juni 2023

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old Custom house Padstow
Perfect location at a good price with public parking across the road (£8.80 for a day). Room was comfortable with good quality bedding and towels etc. Breakfast was great choice and nicely cooked.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Heidi

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Laura

1 nacht verbleven in mei 2023

8/10 – Goed

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

4/10 – Matig

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff and customer service was excellent. Building is noisy, can hear everything from the restaurant/bar and rooms thru the floor, ceiling and walls. Beautiful location and again, wonderful staff. Just noisy.
2 nachten verbleven in mei 2023
Reactie van General Manager op 23 mei 2023
Mark, thank you for taking the time to leave us feedback about your experience with us.

10/10 – Uitstekend

Andrew H

1 nacht verbleven in mei 2023

8/10 – Goed

anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Our room was lovely and cozy with a view of the harbour. The only complaint I had was there is a hairdresser salon by room 1,2 and 3. It was very noisy unfortunately. I recommend to request a room away from the salon
1 nacht verbleven in april 2023

10/10 – Uitstekend

John

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Dean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room, very large and comfy bed, great view over the harbor and really lovely and friendly staff. We stayed 3 nights at end Feb 2023 and would recommend the hotel.
3 nachten verbleven in februari 2023
Reactie van GM op 31 mei 2023
Dean, thank you for your review of Old Custom House accommodation, Padstow. All feedback is greatly appreciated, and we love to hear that guests have enjoyed their visit. We’re looking forward to welcoming you back soon.

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is in a great location, everything is walkable in and around Padstow. What really stood out was the natural friendliness from all the staff. They were so hospitable, nothing was too much trouble and they really care
2 nachten verbleven in maart 2023
Reactie van GM op 31 mei 2023
Hi Victoria, Thanks for taking the time to leave a review for your recent visit to Old Custom House accommodation, Padstow. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

8/10 – Goed

Ian

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
The location of the hotel was spot on, we managed to park in the harbour car park with spaces still available - I’m not sure if this will be the case in high season. The staff were attentive & friendly. The hotel is looking a little tired & could do with a freshen up. From first impressions climbing the stairs to the rooms the carpet is worn. Once in the room, the room was spacious and had nice touches like the Elemis products and a nespresso coffee maker - but there were several areas where paint was chipped off. Overall we had a nice stay at the hotel, we just felt it needed sprucing up a bit
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2023