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Beoordelingen van Pala Casino Spa And Resort

4 out of 5
Pala Casino Spa And Resort
11154 Highway 76, Pala, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 734 van 1154 beoordelingen" "
Gastenscore: 8 - Goed. 206 van 1154 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1154 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1154 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 1154 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

KELLY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Long wait for check in. Rooms really nice.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 13 mei 2024
Hello Kelly, Thank you for staying with us and for your patience during check-in. We are looking forward to welcoming you again soon.

8/10 – Goed

Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and room were beautiful and clean. Unfortunately, neither ice maker on my floor worked. The gambling was rough, didn't see many winners.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 13 mei 2024
Hello Monica, Thank you for staying with us and for your feedback. We apologize regarding the ice machines and have forwarded this to management. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Raquel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant experience. Definitely will recommend.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Hello Raquel, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great weekend away
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Hello Jamie! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 – Goed

Jose, Ontario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Hello Jose! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent room
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Hello Angel! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The new concert Hall
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Hello David, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Terance

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Hello Terance! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Mary, Kingman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Hello, Mary. Thank you for the great feedback. We're glad you enjoyed your stay!Regards,

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Management op 11 mei 2024
Hello Sean, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel stay. Friendly and helpful staff and security by the elevator towards rooms.
Reactie van Hotel Management op 10 mei 2024
Hello Jonathan, thank you for sharing your positive experience at Pala Casino. It was a pleasure having you as our guest, and we hope to welcome you back soon.

10/10 – Uitstekend

Levell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Hello Levell! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Carla Eugenia

Positief: Netheid
Muy buen Hotel u muy agradable la zona de Temecula
1 nacht verbleven in mei 2024
Reactie van Oficina de Dirigentes op 9 mei 2024
Hola, Carla. Muchas gracias por dejarnos un comentario. Esperamos verla de nuevo!Cordialmente,

8/10 – Goed

Lynne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms and the employees were friendly.
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 9 mei 2024
Hello, Lynne. Thank you for providing feedback! We're glad you enjoyed your stay with us. Here's to next time!Regards,

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 7 mei 2024
Hello Maria! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The window view from my room.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Hello Stephanie! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I stay there often whenever visiting family that lives in the area. Pala has a great atmosphere and great staff, and the dining options are wonderful. The rooms are always clean and aptly appointed. And, don't forget to try one of their chocolate chip cookies from the corner coffee kiosk. They're great!
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 7 mei 2024
Hello Denise, Thank you for sharing your positive experience at Pala Casiho. It was a pleasure having you as our guest, and we hope to welcome you back soon.

8/10 – Goed

Kervin

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nights and not one time room wasn’t cleaned during our stay!
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 6 mei 2024
Hello Kervin, We appreciate your feedback. The stayover service is performed every 3 days for long-term stays unless other times are requested. We apologize if this was an inconvenience. We look forward to welcoming you back for an even better stay.

10/10 – Uitstekend

Paul

Positief: Voorzieningen
We enjoyed how clean and well maintained the property was. A simple getaway with entertainment at night. We loved the bands that kept us dancing and would absolutely love to go back again.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 6 mei 2024
Hello Paul, thank you for the positive feedback and review. We're glad you enjoyed your stay and look forward to seeing you again next time!

10/10 – Uitstekend

Stephen

1 nacht verbleven in mei 2024
Reactie van Hotel Management op 6 mei 2024
Hello Stephen, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Lourdes

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 5 mei 2024
Thank you, Lourdes, We look forward to having you back soon!

10/10 – Uitstekend

Nelson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was well
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 5 mei 2024
Hello Nelson, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

2/10 – Ontzettend slecht

Gloria

Did not go, I reinjured my fractured left foot. I'm know I will not be reimbursed. Apologies for the inconvenience. Thanks anyway Paul & Gloria Carrasco
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 6 mei 2024
I am sorry to hear that you were unable to stay due to your reinjured left foot. We completely understand that your health and well-being come first, and we hope that you are recovering well. Thank you for considering our hotel. We wish you a speedy recovery, and we hope to have the opportunity to serve you in the future.

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was quiet and clean
2 nachten verbleven in april 2024
Reactie van Hotel Management op 3 mei 2024
Hello Alex! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Rolando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and friendly environment
1 nacht verbleven in april 2024
Reactie van Hotel Management op 3 mei 2024
Hello, Rolando. Thank you for the positive feedback and review. We're glad you enjoyed your stay and look forward to seeing you again next time!Regards,

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Excellent experience
2 nachten verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Hello Mary! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Sunshine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool should be open later and dining was just so-so not great
1 nacht verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Good evening, Sunshine. We apologize for the pool only being open until 5PM currently. It is not quite in-season just yet, and we're slowly opening it up. Thank you for the feedback. The experience we provide will continue to improve, as we take guest feedback into consideration.Regards,

6/10 – Redelijk

Concepcion

Reisde met partner
Negatief: Voorzieningen
Restaurants are very limited especially some of them are not open at certain hours. Swimming pool is not open on weekdays - we were there on a weekday and wanted to lounge at the pool since we know kids are still in school. Weird roulette game table also. They play with cards.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Good evening, Concepcion. We apologize for the your stay not meeting your expectations. Currently, the pool is not open on weekdays, as it is still not in-season just yet. Thank you for the feedback! We're always looking to improve!Regards,

8/10 – Goed

Hardy

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Hello Hardy! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Humberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Good evening, Humberto. Thank you for the great review. We're glad you enjoyed your stay with us and look forward to seeing you again!Regards,

10/10 – Uitstekend

Melissa, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not crowded
1 nacht verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Hello Melissa! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Michelle

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, clean rooms and lots of gambling options.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Good evening, Michelle. Thank you for the feedback. We're glad you enjoyed your stay and the service we provided. Here's to next time!Regards,

10/10 – Uitstekend

BLANCA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff. Very clean and well maintained facility. Room was beautiful, comfortable and large. The bathroom was well appointed with plenty of room and a separate room for the toilet.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Hello Blanca, Thank you for the great feedback and review! We're glad you enjoyed your stay with us and look forward to seeing you again!

8/10 – Goed

Mark D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all good
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Hello Mark, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

MANUEL, MONTEBELLO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first visit to Pala Casino & went to concert to see 24 Karat a tribute to Bruno Mars, the show was so exciting! Can’t wait for next time!!!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Good evening, Manuel. Thank you for the feedback. We're glad you enjoyed the concert and your stay. We can't wait for next time either!Regards,

10/10 – Uitstekend

Lizeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Hello Lizeth, thank you for your feedback. We appreciate your stay and look forward to your next visit!

8/10 – Goed

Hans

Reisde met partner
Positief: Netheid, voorzieningen
Unfriendly personal at the pool entrance
1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Hello Hans! Thank you for staying with us and for your feedback. We value your patronage and thank you for bringing this issue to our attention.

10/10 – Uitstekend

Elizabeth

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hotel Management op 3 mei 2024
Hello, Elizabeth. Thank you for the positive review. We're glad you enjoyed your stay and look forward to seeing you here again next time!Regards,

10/10 – Uitstekend

Guadalupe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 27 apr 2024
Thank you for choosing to stay with us, Guadalupe. We can't wait to see you soon!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What a great place won’t stay at the pachanga ever again
1 nacht verbleven in april 2024
Reactie van Hotel Management op 27 apr 2024
Hello Christopher, thank you for choosing to stay with us. We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Alissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was so comforyable
2 nachten verbleven in april 2024
Reactie van Hotel Management op 26 apr 2024
Hello Alissa! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Frances

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Management op 27 apr 2024
Hello Frances, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 – Goed

Angie

Reisde met partner
Positief: Voorzieningen
We needed the refrigerator for my husband’s insulin and I don’t think it was working properly. Thankfully we had our small ice chest and were able to get ice to keep it in.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 26 apr 2024
Hello Angie, we are sorry that there was an issue with the refrigerator in the room. Thank you for bringing this to our attention. We are looking forward to welcoming you again soon, so we can provide you with an even better experience.

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay here again
2 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Hello Ronald, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room was clean, organized, quiet and everything worked as it should . (Plumbing, shower, toilet etc…) Nothing negative to report on this stay at Pala.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Good evening, George. Thank you for the great feedback. We're glad everything went well for you during your stay. Here's to next time!Regards,

2/10 – Ontzettend slecht

Janice, Gig Harbor

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked on our way to San Diego from Temecula for a relaxing day at the pool. The pool was closed. Pool only open on the weekend. Dissatisfied. So we went to the horrible limited menu restaurant for breakfast and spent a lot on a horrible breakfast. Servers were nice, food was bad and expensive. Check in is at 4:00 and checkout was 11:00. No time. I complained at the desk. Nasty lady said, it says the pool is closed on our website during the week. That was pretty much we could care less lady. We left even earlier and will never be back.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Good morning, Janice. Thank you for providing feedback. We're always looking to improve by taking guest feedback into consideration. Sorry to hear that your stay was not up to your expectations; additionally, we apologize for the breakfast menu options and the limited pool availability. Since it is not yet in-season, we have not fully opened the pool for normal use. Regards,

10/10 – Uitstekend

Michelle

1 nacht verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Hi Michelle! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
3 nachten verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Good evening, Bryan. We appreciate your feedback and are glad you enjoyed your stay. Here's to next time!Regards,

8/10 – Goed

Andres

Reisde met familie
Positief: Netheid, personeel en service
Liked that the rooms were big. We were able to check in a few hours early.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Hello Andres, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 – Goed

Agustin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in april 2024
Reactie van Hotel Management op 20 apr 2024
Hello Agustin. We are so happy you enjoyed your time at Pala Casino and look forward to having you back soon.