the hotel was great and the staff was perfect. no problems at all. as a warning to others, the taxi driver that took us to the bus station was an absolute crook. He kept telling me that there isn't bus service from Palermo to Catania on Saturday's, pretended he couldn't find the bus station, wanted me to hire him to drive all the way to Catania at a price of 300 Euro, then wanted 45 Euro from the hotel to the bus station. Love the hotel and staff, the taxi driver isn't anything against them, just a warning to others that use taxis.