Dear Antonia,Thank you for your comment.We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.We have made a note to take this matter up with the relevant department.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Tynezia,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear CYNTHIA,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and that you did not have an enjoyable stay. We are sorry for not delivering the experience you expected from us. Please allow us to explain that late check outs are always subject to room availability. It is done this way in order to be fully organised and be able to assist every guest properly. Your comments will be shared with the management department so that we can look into this more thoroughly.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Andre,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. We are sorry that you felt the pool timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are not allowed in the pool area in the evening, to protect the guests' rest. Your feedback will be shared with our team and we hope that you will have a more favourable experience the next time you return to us.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear William,Thank you very much for choosing us and sharing your opinion. We appreciate your positive remarks.However, we are saddened to learn about your dissatisfaction.We will address your concerns with the appropriate members of our team for further improvement, as we hope to host you again in the future for a more positive experience.Best Regards, William,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Daniel F.,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Moya,Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures.It is disappointing to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We are sorry to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.As we strongly believe that our guests come first, it is truly saddening to learn we were not able to provide the best experience.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Megan,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Patricia,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear John,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.It is very disappointing to read people who smoke made your stay less pleasant, please allow us to highlight that Riu follows the local regulations regarding this matter.Needless to say, please do not hesitate to inform our staff about any discomfort, so they can discreetly intervene. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Diane,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear ELIAS,thank you for your feedback! We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Mieko,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Toni,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Kristina,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Ricky Lee,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.Nevertheless, we will forward your comment to the management.It will be lovely to host you again.Loving Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager