We have been to many hotels over the past year in Cyprus, but this hotel was the worst by far.
Overall the only good things: its waterpark for the kids, the rooms feel new, but not comfortable and the ice cream.
All days that we stayed, only 1 waiter (old cypriot man) was wearing the mask properly. All other staff had the mask under nose or under chin. During buffets, no one was telling the guests to wear gloves or even masks! In all other hotels, they ask guests to wear masks and gloves.
One young barman is totally rude. I told him not to hold the plastic cups from inside for hygiene. He got angry and didnt talk to me after this.
At the reception, we told them that no one wears masks at the area and asked why they are not saying anything. Then the guy, sighed loud twice and went and told the guests to wear masks.
The buffet, had 5-6 different food, basic salads, but the execution was poor.
For all inclusive you get drinks from bar but there are not any snacks. The snacks are ordered from a menu and we have to wear proper clothes not swim shorts.
By the pool, is full of bees. We dont mind them, but this is because noone gets empty glasses and cleans the floor or tables. Every day there are plastic cups with 20-30 bees in them or flying around them.
We understand that is pandemic and they get lots of temporary staff, but where are the managers in order to manage properly even the basic rules for the pandemic, for how to be a proper barman, for cleaning the pool area?