Bar (ter plaatse)

Beoordelingen van Best Western Premier Trocadero La Tour

4 out of 5
Best Western Premier Trocadero La Tour
5 bis, rue Massenet, Paris, Paris

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 194 van 532 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 532 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 532 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 532 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 532 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ruben

Reisde met partner
Negatief: Personeel en service
Voor wat je betaald niet heel bijzonder
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel op zich was goed enkel het ontbijt had wat meer keuze mogen zijn
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Jordy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede, ruime kamer, nabij bistrots, bakkers, winkels en metrostation. Nette service. Eiffeltoren op loopafstand.
2 nachten verbleven in oktober 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel.
Rustig gelegen in een goede wijk. 2 metrostations op 5 min loopafstand. Veel winkels en restaurants in de buurt. Mooi hotel met zeer prettig engels sprekend personeel. Kamer met bureau en zitje, smaakvol ingericht. Badkamer schoon en voorzien van voldoende handdoeken. Frans ontbijtbuffetje in de lobby.

8/10 – Goed

why now

Positief: Netheid, personeel en service en comfort kamer
goed
goed hotel in passy mooie buurt met vriendelijk peroneel goede service

6/10 – Redelijk

mernaz, 2215 Voorhout, Nederland

Negatief: Comfort kamer
te klein...te krab...foto op website is niet reeel
1.Parkeerplaats was te ver. 2.Kamer was voor 2 mensen te klein. 3.Lift is echt te klein

10/10 – Uitstekend

Hans, Castricum, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima Hotel
Prima hotel. Relatief rustig gelegen. Voor Franse begrippen een goed ontbijt.

6/10 – Redelijk

J vercamst

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dicht bij OESO
Ok

8/10 – Goed

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super goed
Alles was super geregeld,Kamer was proper en netjes.. Prijs kwaliteit pico bello in orde. Dichtbij Metrostation La Muette, dichtbij Da Vinci autoparking indien je met de auto daar bent naar toe gereden (69€ voor 3 dagen). Als je met 3 volwassenen bent is dat zeker niet veel. De thalys is veel duurder. Het enige nadeel van het Hotel was de lift, (te klein en traag). Voor de rest een echte aanrader.

6/10 – Redelijk

Yvonne, Zeist

goede prijs-kwaliteit nabij het centrum
dicht bij de Metro en de stad, goede prijs - kwaliteit verhouding

8/10 – Goed

Johann, Kopenhagen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small but neat rooms
Nice hotel for those who needs to be close to OECD, etc.

8/10 – Goed

Bernard

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cristiano

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good cost to profit balance. Friendly and responsive staff. Excellent position. Very quetly location. Many thanks
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Amandeep

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Good prperty but the common areas are tight and it is located in the aisles. We thought it was closer to the river but that was the other Best Western
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kiera

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in a nice, quiet, neighborhood away from the bustle of tourists, but still close to multiple metro lines.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Martine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parfait
Accueil et aménagement parfait. Le rapport qualité prix est excellent, vu la proximité de la Tour Eiffel.
1 nacht verbleven in januari 2024

4/10 – Matig

Sergio antonio

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy incómodo la habitación muy pequeña el elevador sin espacio y personalmente me tocó q me abrieron la puerta en un par de ocasiones
5 nachten verbleven in december 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Too expensive for what you get.
The hotel was too expensive, the room quite dowdy. The dining room upon entering was not well maintained. It is not a hotel I’d ever consider revisiting. The location was good, but the street like many Parisian streets was dark. The reception was the only signal the hotel was active.
3 nachten verbleven in december 2023

6/10 – Redelijk

Angelica

Reisde met familie en kleine kinderen
Positief: Netheid
2 nachten verbleven in december 2023

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Anna

A fine hotel on a pleasant street, quiet but close to good dining choices and, of course, the Trocadero with its superb views of the Arc de Triumph.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful and very convenient location. It was perfect for us.
2 nachten verbleven in september 2023
Reactie van Julien op 25 okt 2023
Dear madam,Thank you for your nice comment.We are glad that you enjoyed your stay with us and hope we'll have the chance to welcome you again soon.

6/10 – Redelijk

Karim

Positief: Netheid
Expensive stay. Breakfast was so so… croissants were not fresh, staff not really welcoming.
2 nachten verbleven in september 2023
Reactie van Julien op 25 okt 2023
Dear Sir,Thank you for taking the time to write down this comment.We are sorry that your stay with us did not fully satisfy you.The pastries for the breakfast are cooked during the night and delivered each morning by our provider. We brought up how you felt about it to them so that they could investigate why.We hope that you'll give us another chance and stay with us again so that you could see that this experience was not representative of the services we offer.

8/10 – Goed

alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the price of the room they should include breakfast.
2 nachten verbleven in september 2023
Reactie van Julien op 25 okt 2023
Dear Sir,Thank you for your feedback.You indeed visited us during the high season. During other seasons, we have lower rates. For your next stay do not hesitate to try our breakfast inclusive rates that offer you a discount compared to when you take the room and the breakfast separately.

10/10 – Uitstekend

Deborah

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fun in Paris
Great place to stay. In a residential neighborhood. Cafe’s close by
4 nachten verbleven in september 2023
Reactie van Julien op 25 okt 2023
Dear Madam,Thank you for your feedback. We are glad that you enjoyed the quietness of our street as well as the typical Parisian life offered by the Passy street.We look forward to the pleasure of welcoming you again.

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend
4 nachten verbleven in augustus 2023
Reactie van Julien op 25 okt 2023
Dear Madam,Thank you for posting this comment.Your satisfaction is very important for us.We hope to welcome you again soon.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Voorzieningen
15 minute walk to Eiffel Towers, authentic French style hotel. Lots of shops, cafes and restaurants close by
1 nacht verbleven in september 2023
Reactie van Julien op 25 okt 2023
Dear Madam,Thank youn for this comment. We are really glad that you enjoyed your stay with us and hope we'll have the chance to welcome you again soon.

2/10 – Ontzettend slecht

d

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible and NOT AS DESCRIBED
(1) Room WAY TOO SMALL for 4 grown adults. (Not as in promotional pictures). Hardly any room to walk about for an adult. Asked to be moved. Hotels.com refused and refused any refund. (2) Absolutely no HOT WATER on our first night. Hotel had to restart boiler and we were told to wait (3) Queen bed were 2 singles pushed together (4) Guest bed broken on arrival (5) No toiletries (as stated) on arrival (6) No robes (as stated) on arrival
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Thomas

Negatief: Netheid, personeel en service
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Hector

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was amazing and safe. Close to shops, restaurants and French landmarks. Would definitely recommend.
4 nachten verbleven in augustus 2023
Reactie van Julien LUCIA op 21 aug 2023
Dear Sir,Thank you for your comment. We are glad that you enjoyed your stay with us and hope to see you again soon.Best regards

10/10 – Uitstekend

Sharmin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed here with my two children and found it very convenient to get around. Safe and quiet area. The staff were very pleasant and helpful. I would definitely stay here again.
2 nachten verbleven in augustus 2023
Reactie van Julien LUCIA op 9 aug 2023
Dear Sharmin,Thank you very much for your comment.We are very glad that you enjoyed your stay with us.We really look forward to welcoming you again.Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay!
The room was clean and everything was set up for us. Plenty of space for 4 people. The bathroom was clean, great shower. Front desk staff very polite and helpful. Location was excellent! Very close to the Eiffel Tower and the Seine. So many places within easy walking distance. Beds were very comfortable, very little noise after 10pm and before 7am. Our first trip to Paris. Very grateful that the hotel was such a good choice. I read reviews and they really helped in making our choice. I appreciate the reviewers experiences. I hope mine helps others!
3 nachten verbleven in juli 2023
Reactie van Julien LUCIA op 4 aug 2023
Dear Guest, Thank you very much for your feedback. We are very glad that you enjoyed your stay with us and hope to get the chance to welcome you again soon. Best regards

6/10 – Redelijk

Felix

2 nachten verbleven in juli 2023

10/10 – Uitstekend

Loreena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at this property. Safe, convenient and great staff! Would definitely stay there again on a future Paris trip
3 nachten verbleven in juli 2023
Reactie van Julien LUCIA op 3 aug 2023
Dear Loreena,Thank you very much for your comment.We are very glad that you enjoyed you stay with us and hope to welcome you again.Best regards

8/10 – Goed

Christiane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Théo LANDRY op 17 jul 2023
Dear Christiane,We are delighted to have been able to welcome you to our hotel and to have offered you a pleasant stay.We look forward to seeing you again.Sincerely,

10/10 – Uitstekend

Walter

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Great beds
4 nachten verbleven in juli 2023
Reactie van Théo LANDRY op 17 jul 2023
Dear Christiane,We want to thank you for your feedback. We are gladto hear that you liked the hotel's bedding.We look forward to seeing you again.Sincerely,

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Ariadna

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Anthony

2 nachten verbleven in juni 2023

4/10 – Matig

Fay

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
No AC!!
1 nacht verbleven in juni 2023
Reactie van Jeanne RETAILLEAU op 13 jun 2023
Dear Fay,We are sorry about this issue. We didn't get any feedback regarding AC problem. Our system is maintained by a professional company and everything is working well.

2/10 – Ontzettend slecht

Maureen

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This hotel as described by Expedia was a sham. The address given was incorrect. 4 Rue de Masenet was an empty building probably the original Best Western. 5 Rue Masenet was across the street and they explained that they were th. BW Trocadero. The street was fully under construction. we had to drag our bags to the tiny entrance. I can't explain every thing in this space. 646-522-9607is my number, feel free to call. The extra large room shown in the Expedia photo was not even close to what we wound up with. We had to literally live out of our suitcases. It was awful. The photo Expedia showed had to large windows. This room had one small double door leading to a very small terrace right over the loud dirty construction. Coming in at night there were no lights on the street and we tripped on the broken sidewalk more than once. I travel often and this booking was the worst experience overall I ever experienced.
5 nachten verbleven in mei 2023
Reactie van Jeanne RETAILLEAU op 7 jun 2023
Dear Mrs Spencer,We are sorry to read that you didn't enjoy your time with us.I have checked the address in Expedia and there is no mistake. It is correctly write 5 bis rue Massenet.Regarding the construction going on in the street, it is beyond our control. We advise all our guest before their arrival to prevent for any bad surprises.You have booked a Superior room for your your stay, which perfectly match the room you get. If you wanted a bigger room, you could have booked an Executive for a small extra fee.We are sorry for your experience in the street but I believe you should complain at the city hall of Paris for this.We will be happy to welcome you again to offer you a better Parisian getaway.Kind regards,

8/10 – Goed

Cyril

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The elevator was so small . Only one person with luggage could fit in . There was major road construction going on and noise was terrible early in the morning .
7 nachten verbleven in mei 2023
Reactie van Jeanne RETAILLEAU op 5 jun 2023
Dear Cyril,Thank you for sharing your impressions with us.Our elevator is typical of hausmanian buildings. We are happy to help our guests with their luggages.Regarding the work going on on the street, we are very sorry for the noise and we do our best to provide a nice experience inside the hotel despite what going on outiside.Looking forward to welcome you.Kind regards,

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My favorite hotel in Paris
The sheets - OMG such qualty and softness large room with balcony and tub . Quiet street in beautiful working neighborhood, but walking distance to best view in Paris of Effiel tower . The staff of two women in the front amazing . Nice little breakfast . Thank you Ladies we enjoyed !
1 nacht verbleven in mei 2023

6/10 – Redelijk

Sujin

Reisde met een groep
Positief: Netheid, personeel en service
숙소앞 도로가 공사중이여서 캐리어 끌고 들어가고 나오기 힘들었고 낮에는 일찍부터 공사 소음 ㅠㅠ나가면 먼지 ㅠㅠ 에펠탑이랑 생각보다 멀었고 ㅠ페크인할때 조식 포함이래서 아침 먹었는데 나갈때 포함 아니라고해서….금액 지불 했는데 기분이 좋지 않았다
2 nachten verbleven in mei 2023
Reactie van Jeanne RETAILLEAU op 30 mei 2023
Dear Sujin,Thank you for your message. We do have some work in the street to refurbish it. It should be done in one week.We are sorry that this event disturbed your stay.We look forward to welcome you.

2/10 – Ontzettend slecht

Sook

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very poor condition. small bathroom/room. But comfortable location.
7 nachten verbleven in mei 2023

8/10 – Goed

Bhavneet

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
6 nachten verbleven in april 2023

10/10 – Uitstekend

Joerelyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall great and we will book again
The location is accessible. Near to metro, near Eiffel tower, near to high street, near to grocery.with bakery around the corner.The room was great. The bed was very comfee. The stairs is nice.Lift is available but will fit 1 person and luggage only.But not a problem we only use it to take luggages.Overall its a great hotel and we will book again if we go back to paris.
2 nachten verbleven in april 2023

8/10 – Goed

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent property, if you get the right room
I had a good stay here, but I’m glad I chose the executive room… some of the standard rooms are so small that there is barely any room to move around the bed… the door almost bangs into the bed when you open it.
7 nachten verbleven in januari 2023

10/10 – Uitstekend

Ingrid, Vero Beach

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first time in Paris and couldn’t be happier with my choice of hotel. I traveled with my 11 year old daughter, we walk up and down the city including late nights and felt super safe in the area we stayed in. A few steps from the hotel there is mall with a big supermarket which was convenient. Shops every where, restaurants and whatnot. About 10 min walk to trocadero where you have a great Eiffel Tower view and about 30 min walk to Arc of Triumph. The hotel was cozy, clean, staff very cordial. I would stay there again and I would recommend this hotel :)

10/10 – Uitstekend

Divya