Lobby

Beoordelingen van Hilton Paris Charles de Gaulle Airport

4 out of 5
Hilton Paris Charles de Gaulle Airport
8 Rue de Rome, Tremblay-en-France

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 427 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 152 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 89 van 1004 beoordelingen" "

8,4/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Pepe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place at airport!
Direct at airport. Train to terminal is in 2 min walking distance!!!
1 nacht verbleven in oktober 2019
Reactie van Paulina Roche - Executive Assistant op 29 okt 2019
Dear Pepe, Thank you for staying with us at the Hilton Paris Charles de Gaulle Airport and for sharing your positive feedback. We are happy to see that you had a pleasant stay with us and found our location to be convenient. We remain at your disposal and look forward to welcoming you back soon. Best regards, Paulina Roche - Executive Assistant

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Telefoon werkte niet. Kluis kapot. Douche de betegeling kapot. Tel. en kluis konden niet gerepareerd worden. Kregen een andere kamer en die stonk. Grote spiegel aan de muur kwam bijna van de muur af. Siliconenkit in badkamer was knoeiwerk. Toiletbril kapot en ook hier deed de telefoon het niet. Hebben het er bij gelaten, 3e kamer zagen we niet zitten.
1 nacht verbleven in augustus 2019
Reactie van Paulina Roche - Executive Assistant op 27 aug 2019
Dear Guest, Thank you for your honest opinion following your Hilton Paris CDG Airport. I am very sorry to hear your rooms did not meet our standards and I would like to apologize for the disappointment caused. Please be sure that I have shared your feedback with our engineering team for immediate resolution. I remain at your disposal and hope you will consider staying with us in future. Best regards, Paulina Roche - Executive Assistant

8/10 – Goed

Khajak, Beirut

Positief: Netheid, staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in mei 2024

10/10 – Uitstekend

george

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right on property. Walked there from terminal. Very comfortable bed
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mei

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great to stay overnight for an early flight.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nisumbavyose

Reisde met een groep, Zakenreiziger
Positief: Voorzieningen
Fantastic, no issues what’s so ever!
1 nacht verbleven in mei 2024

8/10 – Goed

Karthik Iyappan

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Good room and location. But service was sub par. I booked a suite and it had two doors that had the hydraulic closing. I wanted a door stopper to have the doors opened since I have a toddler and didn’t want her finger to get stuck when the doors auto close. Despite repeated asks they never bothered to get me a damn door stopper.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Layne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Your Marketing Assistance op 13 mei 2024
Dear Layne,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

2/10 – Ontzettend slecht

Llyndara

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel was lovely, but I had a horrible experience in the restaurant. Never experienced anything like it.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Krishnendu, Jersey City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 7 mei 2024
Dear Guest, Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back soon. Kind regards,Your Marketing Assistance

10/10 – Uitstekend

Shirley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The rooms were big and the bathrooms had shower & bathtub & phones! The time for dinner in the restaurant was stated 6pm-11pm, but when we arrived at 6:45pm the hostess/waitress made us wait 20 minutes and then seated 2 other tables before we had to go over andcask about our table!
1 nacht verbleven in mei 2024
Reactie van Your Marketing Assistance op 13 mei 2024
Dear Shirley, We would like to thank you for this review about your recent experience in our hotel.It is very rewarding to know you had a good experience with us. We appreciate your candid feedback about your dining experience and apologise for this issue. Please note that the dinner starts at 7pm.We hope to welcome you back. Best wishes,Your Marketing Assistance

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is perfect and the food and wine were great too.
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 7 mei 2024
Dear Sheila,Thank you for such a positive review.It is truly heartwarming to hear that you enjoyed the comfort and cleanliness of our accommodations, as well as the high standard of service provided by our dedicated team. Your commendation of the delightful culinary experience and the selection of wine at our restaurant is a testament to our commitment to offering exceptional dining options. We are thrilled that the Hilton Paris Charles De Gaulle Airport met your expectations, and we take pride in delivering an experience that stands out in your travels.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

8/10 – Goed

Frank

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, quick and friendly check in. Rooms very spacious and a nice bathroom with bath and walk in shower.
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 7 mei 2024
Dear Frank,Thank you for such a great review.We're thrilled that you enjoyed our overall environment and made the most of our Play spaces, Coffee bar, and Laundry room. It's also great to know that our team's friendliness and service met your expectations. We appreciate your feedback on the bathroom quality and will look into ways to improve it. As for the Food & Drink, we're always working on enhancing our offerings, so we hope you'll give it another try during your next visit.We look forward to a return visit from you in the future.Best wishes,Your Marketing Assistance

8/10 – Goed

Tara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had two room suite night before early international flight home. Slept well and the breakfast in the morning was really good. Would recommend for convenience to airport.
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 29 apr 2024
Dear Tara,Thank you for such a positive review.We are delighted to hear that our team made a great impression on you and that you enjoyed our breakfast offerings. It's also wonderful to know that you found the room clean, comfortable, and well-appointed.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 – Uitstekend

Virginie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel and service
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 26 apr 2024
Dear Virginie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

10/10 – Uitstekend

NORMAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel and AirPort need bus to move from airport to hotels in area.
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 17 apr 2024
Hi there,Thanks for taking the time to share your review.While we understand the convenience a direct bus service might offer between the airport and the hotels in the area, we are pleased to inform future guests that our hotel is easily accessible via the CDGVAL shuttle service, which provides a quick and efficient connection to the airport terminals.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Your Marketing Assistance

6/10 – Redelijk

beatrice

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
La television ne marchait pas a ce prix c est un peu hallucinant
1 nacht verbleven in april 2024
Reactie van Your Marketing Assistance op 9 apr 2024
Chère Beatrice,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que la propreté de la chambre ait répondu à vos attentes et que vous ayez trouvé notre service à la hauteur de vos exigences.Nous regrettons sincèrement que la télévision n'ait pas fonctionné correctement lors de votre séjour. Soyez assuré que notre équipe technique travaille constamment à maintenir nos équipements en parfait état de fonctionnement. Nous sommes également conscients que certains aspects de l'état de l'hôtel n'ont pas répondu à vos attentes et nous sommes engagés dans un processus continu de rénovation pour améliorer l'expérience de nos clients.Nous espérons avoir le plaisir de vous accueillir une nouvelle fois.Your Marketing Assistance

10/10 – Uitstekend

belle, covina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are so glad to finally in a hotel where we are familiar and felt like home in a foreign country. Services are great! Place is luxurious! Wonderful experience after going around Europe.
3 nachten verbleven in maart 2024
Reactie van Your Marketing Assistance op 10 apr 2024
Dear Belle,Please accept our thanks for your kind review regarding your stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 – Uitstekend

ABBAS

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I return to visit Parice I will choose this hotel again
2 nachten verbleven in december 2023
Reactie van Your Marketing Assistance op 26 mrt 2024
Dear Abbas,Thank you for positively reviewing your time at our hotel.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again in the future.Best regards,Your Marketing Assistance

4/10 – Matig

Kalee

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here because it was close to the airport and we had to return our rental car here. Overpriced and dirty. We saw sooooo many rats outside when going to the parking garage.
1 nacht verbleven in maart 2024
Reactie van Your Marketing Assistance op 26 mrt 2024
Dear Guest,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to seeing you again on a future occasion.Best regards,Your Marketing Assistance

10/10 – Uitstekend

Christopher, rio rancho

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy walk from terminal 3, knowledgeable staff, great kitchen
1 nacht verbleven in maart 2024
Reactie van Your Marketing Assistance op 20 mrt 2024
Dear Christopher,Thank you for sharing your kind review.We're thrilled to hear that the proximity to terminal 3 made your arrival convenient. Our team takes pride in their knowledge and it's wonderful to know they were able to assist you effectively. Additionally, we're pleased that our culinary offerings met your expectations and contributed positively to your stay.We note your ratings on room cleanliness and amenities and appreciate your constructive feedback. Our commitment to maintaining high standards of service and accommodation is unwavering, and we hope you found comfort in the spaciousness and design of our rooms, reflecting our dedication to guest satisfaction.We hope to welcome you back for a return visit.Best regards,Your Marketing Assistance

6/10 – Redelijk

idan, moshav taashur

Reisde met partner
Positief: Personeel en service
A very dangerous area. They pocketed our phone at the entrance to the hotel
1 nacht verbleven in maart 2024
Reactie van Your Marketing Assistance op 20 mrt 2024
Dear Idan,Thank you for sharing your experience with us.We are glad you had a pleasant stay and would like to assure you that our location is quite safe, we do nevertheless advise our guests as when in any large city, to take care of their belongings.We hope to welcome you back. Best wishes,Your Marketing Assistance

8/10 – Goed

Denier

Reisde met familie
Les rideaux ont des trous et la carte du restaurant est très minimaliste...
1 nacht verbleven in maart 2024
Reactie van Your Marketing Assistance op 20 mrt 2024
Cher hôte,Merci pour ce retour d'expérience après votre passage dans notre hôtel.Nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes. Nous prenons bonne note de vos remarques concernant les rideaux de la chambre et nous assurons que le confort et la qualité de l'expérience de nos clients sont primordiaux pour nous. En ce qui concerne la carte de notre restaurant, nous sommes fiers d'offrir une cuisine française et internationale et nous sommes constamment à l'écoute des retours de nos clients pour améliorer notre offre.Nous espérons vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 – Uitstekend

Elton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super close to the airport. Best option.
1 nacht verbleven in december 2023
Reactie van Your Marketing Assistance op 12 mrt 2024
Dear Elton,Thank you very much for this kind review.We're delighted to hear that our proximity to the airport met your travel needs.The entire team look forward to welcoming you back for a future visit.Kind regards,Your Marketing Assistance

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
O
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 12 mrt 2024
Dear George,We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

10/10 – Uitstekend

Nada

Excellent service!!
1 nacht verbleven in maart 2024
Reactie van Your Marketing Team op 4 mrt 2024
Chère Nada,Merci pour la rédaction de cet aimable commentaireNous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous revoir.Your Marketing Team

8/10 – Goed

Arturo

Positief: Netheid, personeel en service
A sus alrededor hay muchas ratas. (En el estacionamiento)
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 4 mrt 2024
Estimado Arturo,Le agradecemos que nos dejara sus impresiones tras su paso por Hilton Paris Charles De Gaulle Airport.Nos alegra saber que ha encontrado satisfactorio el nivel de limpieza y el servicio que ofrecemos. Apreciamos sus comentarios positivos sobre estos aspectos. Lamentamos mucho leer acerca de su observación en el estacionamiento. Quisiera asegurarle que la higiene y seguridad en todas las áreas de nuestro establecimiento son una prioridad absoluta para nosotros, y aunque este comentario es atípico, tomaremos las medidas necesarias para investigar y abordar el tema de manera efectiva.Ojalá vuelva pronto, estaremos encantados de darle la bienvenida nuevamente.Your Marketing Assistance

8/10 – Goed

gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Proximité
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 27 feb 2024
Cher Gregory,Nous vous remercions pour cet excellent retour.Nous sommes ravis d'apprendre que notre propreté et l'état de notre hôtel ainsi que la qualité de notre service ont pleinement répondu à vos attentes. C'est toujours encourageant de savoir que nos efforts pour offrir une expérience mémorable sont appréciés par nos clients.Ce serait un plaisir de vous recevoir à nouveau. Your Marketing Assistance

10/10 – Uitstekend

SAM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly accommodating staff. Room was large, clean and modern. Very convenient to the CDG train to all terminals. Well worth it, would definitely stay again
2 nachten verbleven in februari 2024
Reactie van Your Marketing Assistance op 22 feb 2024
Dear Sam,We're thrilled to hear you found our staff friendly and accommodating. It's wonderful to know that our room's size and modern amenities met your expectations, and that our location provided the convenience you needed for your travels to and from the terminals. We take pride in maintaining a high standard of cleanliness and are glad this was reflected during your stay.We look forward to seeing you again on future occasions.Best wishes,Your Marketing Assistance

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 21 feb 2024
Cher Richard,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir pour un moment tout aussi sympathique,Your Marketing Assistance

10/10 – Uitstekend

shelley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
clean, quiet stay
we stayed overnight as we had a flight the next morning. everything was fine
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 21 feb 2024
Dear Shelley,Thank you for such a positive review.It's wonderful to hear that you found your stay clean and quiet, which aligns with our commitment to providing a serene environment and immaculate accommodations. We're also glad that the room comfort and service met your expectations, reflecting our team's dedication to guest satisfaction.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

8/10 – Goed

Natacha

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 21 feb 2024
Chère Natacha,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Your Marketing Assistance

4/10 – Matig

Carine

Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 19 feb 2024
Chère Carine,Nous sommes navrés que votre séjour dans notre hôtel n'ait pas totalement répondu à vos attentes. La satisfaction de nos hôtes est au centre de nos préoccupations et nous aimerions en savoir plus. N’hésitez pas à revenir vers nous.Marketing@hiltoncharlesdegaulle.comNous souhaiterions vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 – Uitstekend

Rebeca

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Your Marketing Assistance op 15 feb 2024
Dear Rebeca,Thank you for such a positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Your Marketing Assistance

10/10 – Uitstekend

HSINWEN

1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 8 feb 2024
Cher Hôte,Merci d'avoir pris le temps de nous attribuer cette appréciation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Your Marketing Assistance

10/10 – Uitstekend

John

1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 6 feb 2024
Dear John,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Your Marketing Assistance

10/10 – Uitstekend

Nicolas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top
Rien à dire !! Parfait avant un départ en voyage ou même au retour. Je recommande
1 nacht verbleven in november 2023
Reactie van Your Marketing Assistance op 6 feb 2024
Cher Nicolas,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez trouvé notre établissement parfait pour un départ ou un retour de voyage et que la propreté de nos chambres ainsi que la qualité de notre service et du confort aient répondu à vos attentes. Votre recommandation est grandement appréciée et nous sommes heureux de constater que votre expérience a été à la hauteur de vos attentes.Au plaisir de vous revoir parmi nous,Your Marketing Assistance

4/10 – Matig

ALEXANDRE

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Quarto com muito cheiro de cigarro !!
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 1 feb 2024
Caro Alexandre,começamos por agradecer a sua preferência e retorno.É com consternação que lemos o seu comentário, uma vez que não corresponde à apreciação habitual dos nossos hóspedes ou ao serviço que procuramos prestar. Necessitaríamos de mais detalhes para compreender a sua insatisfação, de qualquer modo apresentamos as nossas mais sinceras desculpas por qualquer incómodo sentido.Aguardamos poder voltar a recebê-lo em melhores circunstâncias.Your Marketing Assistance

8/10 – Goed

Rafael Botelho

Positief: Netheid, staat van de accommodatie en faciliteiten
A única coisa que deixou a desejar foi a comida
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 31 jan 2024
Caro Rafael,agradecemos a sua escolha e feedback.É com satisfação que verificamos que os níveis de limpeza e condições do nosso hotel estiveram ao encontro das suas expectativas, reflectindo o nosso compromisso com a excelência no serviço. Lamentamos, no entanto, que a experiência com a nossa oferta gastronómica não tenha sido totalmente do seu agrado. Orgulhamo-nos da nossa cozinha internacional e francesa, e estamos sempre em busca de melhorar para agradar a todos os paladares.Esperamos que tenha a oportunidade de voltar.Your Marketing Assistance

8/10 – Goed

Bronagh

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Quick stop over in a giant family suite
Lovely hotel, kids were in awe when they walked in especially using the glass elevator! We stayed in a family suite with executive lounge access, the suite was absolutely huge and we were well impressed. Regarding newly renovated, i would question this as it was not newly renovated, maybe a new bed and wallpaper behind it but skirting were shabby and hall wall with service doors was definitely dated as was the bathroom. But overall it was clean and bed was so comfortable. We had no power in one side of the suite to any sockets and staff quickly fixed this late at night as we were only plugging in devices then and realised (simple fix of trip switch in fuse board but we had no acess to this) Phone also broken in same suite, wires loose in plug into wall, we informed reception on check out, it probably just got caught or pulled by accident at some stage. Breakfast was delicious and check out was quick and easy. Food at the bar and drinks are quite expensive but nice(cheapest bottle of red wine €47, pint of guinness €11, we got the soft drinks free from the executive lounge as soft drinks were €each) , kids didn't like the nuggets and mash as mash was sweet potato and nuggets were very dark in colour like brown meat used in them and very strong tasting. Took ages for staff to clear away dirty plates and cutlery etc. It was a quick stop over before our morning flight the next day and it was a lovely hotel that id recommend but just expensive to eat and drink in.
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 31 jan 2024
Dear Bronagh,Thank you for taking the time to share your review.We're thrilled to hear that the size of our family suite left a lasting impression and that the comfort of our beds contributed to a restful stay. It's also great to know that you found our executive lounge to your liking and that our breakfast options met your expectations. Regarding your comments on the suite's condition, we appreciate your feedback and would like to assure you that while our last room renovations took place in 2017, we continually strive to maintain our rooms to a high standard. We apologize for the inconvenience with the power outlets and the phone, and we're glad to hear our staff was able to address the issue promptly. We understand that dining costs can feel high, and we aim to provide quality options that justify the price. However, we'll certainly convey your thoughts about the food options for children and the speed of service to our culinary team for review.All of the team really do hope we may welcome you back in the future. Kindest regards,Your Marketing Assistance

8/10 – Goed

Helene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 30 jan 2024
Dear Helene,Thank you for sharing your opinion of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back.Best wishes,Your Marketing Assistance

10/10 – Uitstekend

Bashiru

Positief: Netheid, personeel en service
No sockets for non EU plugs in the room. At least a USB port will help.
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 31 jan 2024
Dear Bashir,We appreciate the time you have taken to share your feedback.It's wonderful to hear that you were satisfied with the service provided by our team. We pride ourselves on delivering a 100% service satisfaction to our guests, and it's reassuring to know that we have met your expectations in this area.We understand the importance of having accessible power outlets for all our guests and we apologize for any inconvenience caused by the lack of non-EU plug sockets in your room. We recognize the growing need for USB ports and will take your feedback into consideration as we strive to improve our guest experience.We are pleased you found the cleanliness of your room to be up to a high standard. Maintaining our hotel in pristine condition is a priority for us, and we're glad that this was reflected during your stay.We hope to see you again soon.Best regards,Your Marketing Assistance

10/10 – Uitstekend

Rachel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 26 jan 2024
Chère Rachel,Merci d'avoir partagé votre expérience chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous accueillir à nouveau,Your Marketing Assistance

10/10 – Uitstekend

Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 22 jan 2024
Dear Austin,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future.Kind regards,Your Marketing Assistance

10/10 – Uitstekend

Timothy

Positief: Voorzieningen
Quick and pleasant check in.
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 19 jan 2024
Dear Timothy, Thank you very much for this kind review of your recent stay.We're delighted to hear that the check-in process met your expectations, and you found the room amenities to be impeccable. Our team strives to provide a seamless arrival experience and ensure every aspect of your room is in perfect order for a comfortable stay.We look forward to welcoming you back. Best regardsYour Marketing Assistance

6/10 – Redelijk

Elias

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Breakfast far from Hilton standards , delivery not worth the price !
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 22 jan 2024
Dear Elias, Thanks very much for your high rating of our hotel.We're sorry to hear that the delivery of the breakfast did not meet your expectations. We're committed to providing high-quality services to all our guests and we regret that we fell short in this instance.We hope to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

2/10 – Ontzettend slecht

GUILLELMET

Zakenreiziger
Negatief: Personeel en service
Achat pour 1 nuit obligatoire pour raisons cycloniques a destination. Ils n'ont pas voulu me rembourser alors que mon voyage a été annulé.
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 22 jan 2024
Cher Elmet,Nous sommes navrés d'apprendre que votre séjour a été impacté par des circonstances exceptionnelles liées à des raisons cycloniques et que votre voyage a dû être annulé. Nous comprenons que de telles situations peuvent être frustrantes. Nous souhaitons vous assurer que notre politique d'annulation est conçue pour être aussi accommodante que possible tout en tenant compte des nombreux facteurs opérationnels. Nous espérons avoir l'occasion de vous accueillir à nouveau dans des circonstances plus favorables.Nous espérons vous revoir prochaînement.Your Marketing Assistance

8/10 – Goed

derrick Basil

1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 6 feb 2024
Dear Derrick Basil,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Your Marketing Assistance

8/10 – Goed

Jean-Philip

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, average service.
Huge 2-bedroom suite, very clean, spacious bathroom. Very close to terminal 3. Average service though.
1 nacht verbleven in januari 2024
Reactie van Your Marketing Assistance op 11 jan 2024
Dear Philip, We are grateful for your kind review.We're thrilled to hear that you found our suite to be clean, spacious, and conveniently located near terminal 3. It's wonderful that the comfort and cleanliness of our rooms met your expectations, reflecting our commitment to providing a relaxing environment for our guests. We do, however, take note of your feedback regarding the service provided. While we strive to deliver the highest standard of service, we apologize if we fell short in this instance and will continue to focus on enhancing our guest experiences.We look forward to welcoming you back on a future trip.Kind regards,Your Marketing Assistance

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Your Marketing Assistance op 12 jan 2024
Dear Tina,Thank you for sharing your review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We would be glad to have you return for another memorable stay.Best wishes,Your Marketing Assistance