Claudia,We are sorry that you did not appreciate your short stay with us. After reading your comment I personally reviewed the lobby video cameras (with sound) of both your arrival at midnight and your express check out the next day.I cannot let you say that our staff was rude or unice to you in any way. It is simply not true.When you arrived at midnight my colleague was nothing but polite and nice to you and your daughter and you had several laughs with him during the conversation. He even gave your daughter free food (cookies and cakes) when you asked for a restaurant but everything was closed so late at night.The next day, your check out lasted less than 20 seconds. You came to the reception and said out of the blue "the room has no windows , we are leaving now" and dropped the key on the front desk. As my colleague nicely pointed out to you (as you do now in your comment), the room actually has 2 windows. Unfortunately you did not give us any time to propose you another room or anything else, you just left.We simply cannot help you if you won't let us.

Bonjour Gilles,Nous sommes ravis que vous ayez apprécié votre séjour chez nous mais vous nous avez attribué une mauvaise note 2/5.Pourriez-vous la modifier en conséquence s'il s'agit d'une erreur? .