Thank you Angela for the great review. We appreciate you staying with us. Best Regards Melissa

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Patsy,Thanks for letting us know about your check-in experience! We're glad to hear you appreciate the large TV in your room. We hope you'll have a comfortable stay with us and enjoy the breakfast when you get a chance to try it. If you have any questions or need assistance with anything during your stay, please don't hesitate to contact our front desk. We're here to ensure you have a great visit. Thanks for choosing our hotel, and we look forward to hearing more about your stay!Warm Regards,Guest Experience Team

Thank you for providing feedback regarding your stay. We greatly appreciate you bringing this to our attention since we did not receive mention of any complaints during your stay. We sincerely apologize for any issue you experienced while staying with us. Our pest control company did complete their monthly routine service this morning and did not find any instances such as this. We value all positive and negative feedback so we can ensure all of our guests receive the superior accommodations expected. We hope you will give us another chance to provide you with a phenomenal stay. Wishing you safe travels.

Hi Bento,Thank you for your feedback! We're glad to hear that your experience was positive. If there's anything we can do to make your next stay even better, please let us know. We appreciate you choosing us, and we look forward to welcoming you back soon. Safe travels!Warm Regards,Guest Experience Team

Dear Guest,We're thrilled to hear that you and your grandkids enjoyed your stay at our hotel! Keeping our rooms and facilities clean is a top priority, and we're glad to hear that you found everything to your satisfaction. Our staff takes pride in providing friendly and helpful service to all our guests. It's wonderful to hear that your grandkids enjoyed the breakfast - we aim to provide a delicious and satisfying meal to start the day off right. We appreciate your kind words and hope to welcome you and your family back again soon!Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel to be decent and conveniently located. Providing easy accessibility and convenience for our guests is important to us, and we're glad that we could meet your expectations in this regard. If there's anything else we can do to further enhance your experience or if you have any additional feedback in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another pleasant stay.Warm Regards,Guest Experience Team

Hi LORNA,Thank you for your feedback. We appreciate your time in sharing your experience with us. If you have any further concerns or suggestions, please don't hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Warm Regards,Guest Experience Team

Thank you for providing your feedback. We sincerely apologize if you received anything but superior customer service as this is not what our reputation is known for. Because your reservation was booked through Expedia and not Best Western your Rewards information was not attached to your reservation. Points are not earned when booking through Third Party agencies but we do recognize our Elite guests and thank you for your loyalty to Best Western. For the inconvenience you experienced I will add additional points to your rewards account and hope you will give us another chance to provide you with the exceptional accommodations we are known for. Please call Best Western hotels directly to ensure your elite rewards status is attached to your reservations so you receive points for your stays and are acknowledged for your status during arrival. We apologize again and wish you safe travels!

Thank you for taking the time to give us your feedback. I am sorry to hear that we did not provide you with the superior hospitality we are known for. Our Front Desk team and myself worked diligently to ensure your reservation was taken care of with your Free Night Voucher and successfully got the error with your booking corrected for you in hopes you would have a relaxing stay with us. If we did not exceed your expectations I apologize on behalf of our entire team. We do hope that you found your accommodations to be clean, comfortable and just what you needed while visiting Pensacola. If you can offer any additional feedback I would greatly appreciate it as we are always seeking ways we can improve to provide an even better experience. Please feel free to email or call me at the hotel. I hope you will give us another chance to provide you with the top notch hospitality we are known for. We wish you safe travels.

Thank you for your kind review. We are pleased to know you enjoyed your stay and found your accommodations ideal for your traveling needs. We are dedicated to ensuring all guests feel at home while traveling and it's heartwarming to know our team accomplished that for you. We look forward to seeing you again the next time you visit our area. Safe travels, Shontel!

Dear Paola, thank you for your kind words regarding our service. We're delighted to hear that you had an excellent experience during your stay. Providing exceptional service is our utmost priority, and we're thrilled that we met your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm Regards,Guest Experience Team

Dear Don,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Warm Regards,Guest Experience Team

Hi wayne,Thank you for providing detailed feedback about your recent stay with us. We apologize for the inconvenience you experienced with the coffee makers in your rooms. Maintaining high standards of cleanliness and functionality is crucial, and we'll address this issue promptly to ensure it doesn't happen again. We're sorry to hear about the difficulty with the window darkener shade, and we appreciate your positive feedback about our parking lot lighting. We'll look into improving the functionality of the shades to provide a more comfortable sleeping environment for our guests. Regarding the sleeper couch and the issues you encountered with linens and pillows, we apologize for any inconvenience caused. We appreciate your understanding and commend the efforts of our staff in assisting you. Your feedback helps us to improve, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Warm Regards,Guest Experience Team

Hi Norel,We're delighted to hear that you found our location convenient! Providing a central and accessible location for our guests is one of our priorities, and we're glad that it met your needs during your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!Warm Regards,Guest Experience Team

Hi Marlena,We're sorry to hear that the toilet in your room did not meet your expectations. Guest comfort is important to us, and we appreciate your feedback. We will take note of your comment and consider ways to improve this aspect of our accommodations for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Warm Regards,Guest Experience Team

Hi Nubia,Thanks for your valuable feedback. We apologize for the inconvenience caused by the discomfort of the bed during your stay. Rest assured, we take your feedback seriously and are already investigating the condition of the bed in your room to ensure it meets our standards of comfort. Additionally, we're exploring options such as providing mattress toppers or alternative bedding choices to enhance the sleeping experience for all our guests. Your satisfaction is our priority, and we're committed to making the necessary improvements to ensure a restful stay for you and our future guests. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.Warm Regards,Guest Experience Team

Dear Guest,Thank you for sharing your thoughts! We're glad to hear that your experience with us was positive. While we aim to exceed every guest's expectations, knowing that we provided a satisfactory stay is encouraging. If there are any specific areas where you think we could improve or if there's anything in particular that you enjoyed, we'd love to hear more about it. Your feedback is invaluable as we continuously strive to enhance our services and guest experience. We look forward to the opportunity to welcome you back and hopefully make your next stay even better. Warm Regards,Guest Experience Team

Hi Harriett,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Sarah,Thank you for choosing our hotel and for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you experienced with the toilet in your room. Please be assured that we take these matters seriously, and we will address the plumbing issue promptly to prevent any future inconvenience for our guests. We appreciate your understanding and are glad to hear that our staff's pleasant service made a positive impression. If there's anything else we can assist you with or if you have additional feedback, please feel free to contact us directly. We hope to have the opportunity to welcome you back for a more enjoyable experience.Warm Regards,Guest Experience Team

Hi fred,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Warm Regards,Guest Experience Team

Hi Luana,Thank you for taking the time to share your feedback. We're pleased to hear that you found our older property well cared for and very clean. Our team works hard to maintain a high standard of cleanliness and guest satisfaction, and we appreciate your acknowledgment. If you have any additional comments or suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back for another positive experience in the future.Warm Regards,Guest Experience Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Greetings valued guest,Thank you for your awesome review! It was our pleasure to service you. We will pass your kind words on to our team. It is our hope that you choose us again for your accommodation needs! Stay safe!

Hi Nayara,Thank you so much for your excellent rating. We hope to see you again!

Awilda,What a joy to know that we were able to leave a lasting impression on you and your family. Thank you for stopping by. We hope to see you again in the future!

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Beverly, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm Regards,Guest Experience Team

Dear Stephen, thank you for your feedback! We're glad to hear that you found value in your stay with us. We always aim to provide a comfortable experience for our guests while offering competitive pricing. We hope to welcome you back again in the future! Warm Regards,Guest Experience Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Thank you for your kind review. We are pleased to know you enjoyed your stay and found our staff to be hospitable. We are dedicated to ensuring all guests feel at home while traveling and it's heartwarming to know our team accomplished that for you. We hope to see you again in the near future.

Dear Robin,Thank you for taking the time to share your positive experiences with us. We're delighted to hear that you found our hotel very nice and clean, with well-lit parking that made you feel safe. It's wonderful to know that our staff, especially the lady at check-in, contributed to your positive experience. We're also pleased that you enjoyed our well-stocked and clean breakfast area. Your loyalty and kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay!Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm Regards,Guest Experience Team

Dear Kathleen,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi HEATHER,It's great to hear that our staff was helpful to your son during his Thanksgiving travels. Ensuring a positive and supportive experience for our guests is important to us. If there's anything else we can do to assist or if there's any feedback your son has shared that could further enhance our services, please feel free to let us know. We appreciate your kind words and hope to welcome your son back or any of your family members in the future!Warm Regards,Guest Experience Team

Hi Reena,I'm glad to hear that you found the bedsheets, towels, and bathroom clean during your stay, and that you enjoyed the breakfast. Your feedback about the pool light is valuable, and I appreciate your understanding about the blinds. If there's anything more we can do to ensure your comfort or if you have any specific preferences for your next stay, please feel free to let us know. We're committed to making your experience even better during future visits and hope to welcome you back for another great stay!Warm Regards,Guest Experience Team

Dear Humberto,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Warm Regards,Guest Experience Team

Hi Michelle,We appreciate your honest feedback, and we apologize for the shortcomings you experienced during your stay. We take your comments seriously, and we are committed to addressing the concerns you've raised, including the room's lighting and the mildew smell. Our team will work diligently to improve these aspects to ensure a more comfortable and enjoyable stay for our guests. We appreciate your insights, and we hope you might consider giving us another opportunity in the future to provide a better experience.Warm Regards,Guest Experience Team

Hi Paola,We're delighted to hear that you found our hotel beautiful within its price range and that the room was spacious. Your positive feedback is much appreciated, and we look forward to welcoming you back for another stay in the future.Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Gilbert,We're delighted to hear that you had a positive experience during your stay. It's great that you found the hotel clean, quiet, and enjoyed the good breakfast. We appreciate your recommendation and are pleased that the staff was very helpful. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Warm Regards,Guest Experience Team

Hi Shellye,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear David, thank you for your feedback, and we appreciate your input about the need for updates. Guest comments are valuable as they help us identify areas for improvement. We'll take your suggestion into consideration as we work to enhance the guest experience. If you choose to stay with us again in the future, we hope to provide an even better Warm Regards,Guest Experience Team