Pillowtop-bedden, individueel gemeubileerd, een bureau

Beoordelingen van Comfort Inn Philadelphia International Airport West

2.5 out of 5

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 24 van 75 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 75 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 75 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 75 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 75 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The new owner and staff was super nice I will be back
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 27 mei 2024
Dear Jennifer,Thank you for your kind review! We're delighted to hear that you had a great experience with our new owner and staff. Providing exceptional customer service is our top priority, and we're thrilled that it made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit in the future!Sincerely, Hotel Manager

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was ok easy access for airport
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 27 mei 2024
Dear Jennifer,Thank you for your review! We're glad to hear that our hotel's convenient location near the airport made your stay easier. We appreciate your feedback and hope to have the opportunity to provide an even better experience for you in the future. Safe travels, and we look forward to welcoming you back!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Katie

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Laura, Carolina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó el trato y la limpieza todo fue perfecto muy agradecida, volveré pronto ❤️
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 24 mei 2024
Dear Laura,Thank you for your wonderful review! We're delighted to hear that you loved the service and cleanliness during your stay. It's fantastic to know that everything was perfect and that you're grateful. We look forward to welcoming you back soon!Best regards,Hotel Manager

8/10 – Goed

Tosha

Positief: Netheid, personeel en service
Staff was kind and friendly. The free shuttle service to and from the airport was convenient.
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 21 mei 2024
Dear Guest,Thank you for your review! We're glad to hear that our staff was kind and friendly, and that you found the free shuttle service to the airport convenient. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Adriana

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was extremely disgusting and dirty. They left a used toilet paper roll behind. There was trash in one of the beds and a stain in the bathtub.
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 19 mei 2024
Dear Adriana,We sincerely apologize for the unacceptable condition of your room during your stay. Maintaining cleanliness is a top priority for us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will investigate this issue to ensure it does not happen again in the future. We understand the impact this had on your experience and hope you'll consider giving us another chance to provide you with a much-improved stay.Sincerely,Hotel Manager

4/10 – Matig

Geoff

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The parking lot was so poorly lit with drifters and prostitutes and shady characters. The walls were so thin, I walked the hallway when leaving and could hear the chorus of snoring throughout. Will not return.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 19 mei 2024
Dear Geoff,We apologize for the inconvenience you experienced during your stay. Ensuring a safe and comfortable environment for our guests is our priority, and we take your feedback seriously. We will address the issues with the parking lot lighting and noise levels to improve the overall experience. We understand your decision not to return, but we hope you'll reconsider in the future and give us the opportunity to provide you with a better stay.Sincerely,Hotel Manager

8/10 – Goed

Teresa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was close to the airport and have parking
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 19 mei 2024
Dear Teresa,Thank you for your review and for choosing our hotel for your stay. We're glad to hear that our proximity to the airport and parking facilities met your needs. If there's anything specific you feel we could improve upon to earn a higher rating next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back for another great experience in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

Shirley

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Limpio
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 8 mei 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel clean. Providing a pristine environment for our guests is a top priority for us. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 – Uitstekend

Johnfer

1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 8 mei 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're delighted to hear that you thoroughly enjoyed your stay with us. It's our goal to provide exceptional service and amenities to all our guests, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Sincerely, Hotel Manager

6/10 – Redelijk

Nakya

My overall stay was great just wish I had hotter water and higher water pressure
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 8 mei 2024
Dear Nakya,Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was great. We apologize for any inconvenience caused by the water temperature and pressure. Your comments are valuable to us, and we will look into ways to improve these aspects for a more comfortable stay in the future. If there's anything else we can do to enhance your next visit, please let us know. We appreciate your input and hope to welcome you back for an even better experience.Sincerely,Hotel Manager

10/10 – Uitstekend

Tonya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a nuce place to stay
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 4 mei 2024
Dear Tonya,Thank you for your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you had a nice stay with us. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Cashmere

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the most disgusting place to stay, the staff was incorrigible, I had the most disrespectful encounter I’ve ever experienced while traveling for work.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Cashmere,We are sincerely sorry to hear about your disappointing experience. This is not the standard of service we aim to provide, and we apologize for any disrespect or discomfort you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure they do not happen again. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Robert

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
was very dishurting
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Guest,We're truly sorry to hear that your experience with us was disappointing. Your satisfaction is our priority, and we'd like to understand more about your concerns so we can address them. Please reach out to us directly so we can discuss your experience further and work to make things right. Your feedback is valuable to us, and we hope to have the opportunity to improve your perception of our hotel.Sincerely, Hotel Manager

6/10 – Redelijk

Raymone, arnold

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Outdated
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 28 apr 2024
Dear Raymone,Thank you for your feedback. We're sorry to hear that you found our hotel outdated during your stay. We are continuously working on improvements and updates to enhance the guest experience. Your input is valuable to us, and we will use it to guide our renovation efforts. We hope you will consider staying with us again in the future to experience our updated accommodations.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Chowdary

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 18 mei 2024
Dear Chowdary,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast bar during your stay. Your positive comments about the cleanliness and comfort of the room are greatly appreciated. We'll take note of your suggestions regarding the room size and work towards improving our offerings. We apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

neyver

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 27 apr 2024
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a good place to stay. We hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Rejean

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plancher de la chambre pas très propre.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 24 apr 2024
Dear Rejean,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room's floor. Rest assured, we have taken note of your comments and will address this issue promptly to ensure a more enjoyable experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager

8/10 – Goed

Kecia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looks like they are trying to renovate and do some updates which is good. The staff was excellent.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 24 apr 2024
Dear Guest,Thank you for your feedback! We're glad you noticed our efforts to improve, and we're delighted that you found our staff excellent. Your satisfaction is our priority, and we look forward to providing you with an even better experience in the future.Sincerely, Hotel Manager

8/10 – Goed

Candace

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Comfort Inn Management op 21 apr 2024
Thank you for staying with us. We really appreciate your kind feedback

2/10 – Ontzettend slecht

Karen

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely filthy.When we got there the front door was locked. We drove around back to find a filthy parking lot with trash strewn around. The first room hadn't even been cleaned, dirty linens, trash and towels everywhere. The second room had burn holes in the comforter and blood smeared on the lamp shade. The hotel itself was disgusting. Breakfast was a joke. Flimsy paper plates and cups from Walmart. I chose an apple but then put it back bc it felt slimy and dirty. I'm actually considering reporting them to the Health dept. I would like to include pics but I dont see an option here
1 nacht verbleven in april 2024
Reactie van Comfort Inn Management op 16 apr 2024
Thank you for staying with us. Our staff does thorough cleaning of all the rooms. Our our rooms go through inspection after they are cleaned. we have other guests stay at the property and no one complained about the parking lot or the breakfast. All of our guest enjoy breakfast. We work really hard to make all the guest stay pleasant and comfortable.

2/10 – Ontzettend slecht

Ciara

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place smelled bad like cigarettes there was bugs in room all over the desk where my belongings was so I discontinued my stay. I booked for nights and only stayed one night. The owner charged me full price for the one night and refunded me money for the other three nights. I would highly recommend you to never book here
4 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 15 apr 2024
Thank you for staying with us. We did not get any complain from other guests staying at the property about the bad smell. We have a robust exterminator service at the property. Our rooms are cleaned thoroughly by our staff. We make sure all the guest stay is pleasant and comfortable. Yes, the management was able to refund the nights that you did not stay.

6/10 – Redelijk

Patrick

Reisde met een groep
Positief: Netheid, personeel en service
First, the staff was super friendly and helpful. But the organization was subpar at best. Our first room was dirty and being worked on. The second room was okay, but they didn’t come in to remove trash, or leave clean towels. Also our key card didn’t work on our return. So we had to go to the office and have it recoded every right. We stayed six nights. The stairs were off limits, for no good reason, so the elevator was over worked when we simply just needed to go down a level for the ice machine. If it wasn’t for the staff and their friendliness, we wouldn’t want to go back again.
1 nacht verbleven in april 2024
Reactie van Comfort Inn Management op 11 apr 2024
Thank you for staying with us. We really appreciate your kind feedback. We do not allow guest in the stairways for their safety. The keys get de-activated if it is close to a credit card or mobile phone. Our Housekeeping staff does a thorough cleaning of the rooms to make sure the guests have the best room to stay in. The house keeping service is on-demand. Our staff does not clean the room unless requested for the service. But we do hope you visit us again and see the new changes to the hotel.

10/10 – Uitstekend

Wilfred

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hospitality was great. From the front desk, to the cleaning crew, and the lovely lady who ran the breakfast every morning. The shuttle service to the hotel was also great to save money an Uber to the airport.
6 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 10 apr 2024
Thank you for staying with us. We really appreciate your kind feedback

10/10 – Uitstekend

Shirece

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the excellent customer service that the people had
3 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 10 apr 2024
Thank you for staying with us. We really appreciate your kind review

10/10 – Uitstekend

Eduardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 11 apr 2024
Thank you for staying with us. We really appreciate your kind feedback

10/10 – Uitstekend

Moustapha

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you particularly enjoyed or if you have any feedback for us, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Moustapha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Moheet was amazing as well as all the staff! Thanks for the stay and I will definitely be coming back!
2 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 10 apr 2024
Thank you for staying with us. We really appreciate your kind feedback.

2/10 – Ontzettend slecht

Grant

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was rude and said no food allowed in rooms. Door was broke and peep hole had paper towel stuffed in it. Most of the walls in the hallways and room had plaster spots as if the hotel was still being redone.
1 nacht verbleven in april 2024
Reactie van Comfort Inn Management op 10 apr 2024
Thank you for staying with us. The policy clearly says that no food must be taken out of the breakfast area specially to the rooms. The hotel is in facelift phase and all the rooms are being re-done to make all the guests stay more comfortable and pleasant. We wish you stay us in the future and see the changes to the entire property.

8/10 – Goed

James

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a very pleasant stay. The room was spacious, the bed was comfortable, nice big TV. Decent sized shower however on one of the days the water was cold. Very easy location for Uber and Lyft pickups and food deliveries and the free shuttle to and from the airport was very helpful. Only real flaws were wifi wasnt very strong and wouldnt always connect and the hard floor wasnt too clean, could only tell after getting out of the shower and immediately collecting dirt turning feet black again. Overall after some apprehension before arriving I was pleasantly surprised and very much enjoyed my stay. The staff were very friendly and very helpful, special shout out to Mo for his kind and smiley service :) Would definitely stay here again if ever in Philadelphia.
6 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 9 apr 2024
Thank you for staying with us. We really appreciate for your kind feedback.

10/10 – Uitstekend

Dakota

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and would definitely recommend
6 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 9 apr 2024
Thank you for staying with us. We really appreciate your kind feedback.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my 3rd time staying here and for the price you can't beat it. This place is my go-to when I visit Philly. I was there this time for Wrestlemania weekend and I'm planning on being there again in the future for the World Cup. Location south of the Stadium Complex its an easy 10 minute drive from Lincoln FInancial Field, Wells Fargo Center and Citzens Bank Park so whether your going to see a concert, basketball, hockey, baseball or football game or as in my case Wrestling event it's super convenient when all of the traffic is jockeying to get onto 95N you're going onto 95S with ease and you're back at your room 10 minutes later. The rooms are clean, the staff is friendly, breakfast is good I have no complaints at all. Rooms in the city were going for over 1K a night this weekend while I got my room here for around 100/night its a no brainer and like I said the next time I go to Philly this is my spot. Free self parking is a plus because every hotel downtown charges for parking and who knows really where they take your car to park it. Thank you Comfort Inn, I'll be seeing you again soon!
3 nachten verbleven in april 2024
Reactie van Comfort Inn Management op 9 apr 2024
Thank you for staying with us. We really appreciate your kind feedback

8/10 – Goed

Gilarie

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen
It was a nice place to stay
1 nacht verbleven in april 2024
Reactie van Comfort Inn Management op 6 apr 2024
Thank you for staying with us. We appreciate your kind feedback

10/10 – Uitstekend

exceed

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Comfort Inn Management op 2 apr 2024
Thank you for the kind feedback

8/10 – Goed

zonia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall satisfied with the stay, rooms were spacious and clean, staff was nice. The only downside is there are no restaurants in walking distance.
2 nachten verbleven in maart 2024
Reactie van Comfort Inn Management op 28 mrt 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We couldn't ask for more under this price and overall service. Despite of arriving early morning at Philly Airport, their shuttle came to pick us up in 15 mins, making our journey hassle free. Check-in was a breeze, and our room exceeded expectations in terms of cleanliness and comfort. Upon checkin we got to know that they have recently upgraded the hotel and staff which we got to experiece really well. Everything was well organized.highly recommended for a seamless amd enjoyable stay in Philly!
2 nachten verbleven in maart 2024
Reactie van Comfort Inn Management op 29 mrt 2024
Thank you for staying with us. We really appreciate your support and kind feedback

8/10 – Goed

susan

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Comfort Inn Management op 28 mrt 2024
Thank you for staying with us. We appreciate your feedback

8/10 – Goed

Davon

Reisde met partner
Positief: Personeel en service
I’ve stayed at other Comfort Inns and this one was a little bit different than previous stays in the way that you can’t take your complimentary breakfast upstairs which was a bit annoying for me because my boyfriend was still sleeping and I wanted to bring him some food up but couldn’t. The area surrounding looks a wee bit worn down. I didn’t feel in danger or anything though. The room was decent! Clean enough. No stains or funny smells or anything. I disinfect everything anyways no matter where I stay. The team at the front desk was very warm and welcoming. I was a bit thrown off by the $100 security deposit because I’ve never had to do that before at any other Comfort Inn but I imagine that’s due to the location surrounding and sketchy individuals.
3 nachten verbleven in maart 2024
Reactie van Comfort Inn Management op 18 mrt 2024
Thank you for the kind feedback. We are glad your stay was nice and comfortable.

2/10 – Ontzettend slecht

Frank

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in the middle of a bad area it was dirty and nasty I demanded to not be charged and we didn’t stay there
1 nacht verbleven in maart 2024
Reactie van Comfort Inn Management op 18 mrt 2024
Thank you for the kind Feedback. The area is absolutely safe. We have a reputed University opposite of the hotel and another hotel and a restaurant in walking distance. There has not been any bad incident in the hotel. We could have addressed the issue if you would have come to the Reception. We always work hard to make the guest stay comfortable and pleasant.

6/10 – Redelijk

Kelly

2 nachten verbleven in maart 2024
Reactie van Comfort Inn Management op 8 apr 2024
Thank you for staying with us. We appreciate your kind feedback

2/10 – Ontzettend slecht

Jean

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There are many better choices for hotels. The hotel was quite dirty and staff was not friendly. Also, with very limited amenities, the hotel required a $100 hold for incidentals. It has been 5 days since I checked and I have still not received my $100 back yet.
1 nacht verbleven in maart 2024
Reactie van Comfort Inn Management op 14 mrt 2024
Sorry for the inconvenience. It usually takes 7-10 business days for the deposit to come back to you. It is not the hotel holding the funds it is the Bank so we have no control. Also, what amenities you did not find at the hotel. We have Free Hot Breakfast, Free High Speed Wi-Fi Internet, Guest Laundry, Ice Machine, Vending Machines, Microwave, Coffee Maker, Refrigerator, Hair Dryer, Iron, Premium toiletries, High End Serta Mattress, Over 100 channels on TV, Access to Gym, 24-hour Coffee Station in the lobby, Free Shuttle Service to and from Airport. The staff is very friendly. So it is still a mystery what amenities were limited. Every hotel charges for incidentals and more than 100, so we cannot figure out where the issue is. If your funds are not on your card then it is your Bank's responsibility and not the Hotels responsibility as the funds were released upon check-out. But we look forward to seeing you again and we hope to make your stay more pleasant in your next stay.

6/10 – Redelijk

Bernita

Reisde met partner
na
3 nachten verbleven in februari 2024
Reactie van Comfort Inn Management op 11 mrt 2024
Thank you for the kind feebback

2/10 – Ontzettend slecht

Ali

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
C
1 nacht verbleven in februari 2024
Reactie van Comfort Inn Management op 24 feb 2024
Sorry for the inconvenience you may have experienced at the property. We are working towards making the stay for every guest pleasant and comfortable.

10/10 – Uitstekend

Dominick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay; convenient location and the staff was attentive
3 nachten verbleven in februari 2024
Reactie van Comfort Inn Management op 20 feb 2024
Thank you for the kind feedback. We are working hard to provide a pleasant stay for all out guests. We hope to see you again in the future.

8/10 – Goed

Michael

It was ok
1 nacht verbleven in februari 2024
Reactie van Comfort Inn Management op 16 feb 2024
Thank you for your feedback. We are always working hard to make the stay of our guest more comfortable and pleasant. We hope you see you again in the future.

4/10 – Matig

Richard

Negatief: Comfort kamer
Heating in room was not working
1 nacht verbleven in februari 2024
Reactie van Prashant op 14 feb 2024
We apologize for the inconvenience. We could have addressed the issue if you would have let the Front Desk receptionist know about the issue. But we will work on making sure your stay with us in the future is more pleasant.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just…. no.
The pictures are deceiving… room was barely cleaned , used wash cloth wash hanging over shower , something was splattered on the door…I clean anyways during my stays , but this was beyond unacceptable. I had to call down for hot water , that still was an issue the whole weekend… I won’t say all Comfort Inns are like this , I guess it depends on the area…
2 nachten verbleven in februari 2024
Reactie van Prashant op 13 feb 2024
We sincerely apologize for the inconvenience. We always stive to make your stay pleasant and comfortable. We will address the issues going forward.

8/10 – Goed

Andre

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen
Price and access to Route 95 is a plus. I didn't like that iron was not in the room. The microwave oven didn't work.
2 nachten verbleven in januari 2024
Reactie van Prashant op 3 feb 2024
Thank you for the kind feedback. We are always working towards making your stay very pleasant. We will address the issues with the staff and make sure the items of concern are taken care immediately. We invite you to stay with us in the future.

6/10 – Redelijk

Amanda

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We checked in at the property around 9pm the woman behind the counter was short with us and couldn't even look up from her computer to speak to us. When I booked the property it said extended parking was available for 5.00 per day with free airport shuttle. I asked the woman about the parking she advised that it was 10.00 per day and was annoyed that I even asked about it. She threw the white binder up on the counter for me to hand write my vehicle information in. I filled out the information and she charged my card 50.00 for 5 days. No receipt was given and nothing was given to put in or on my car. We went to our very room for the night. Room was clean but oddly/half remodeled. There was partially patched holes in the walls, no toilet paper holder on the wall, ect. We had signed up for the 7:00am airport shuttle the night before. We were in the lobby by 6:40am and waiting until 715 for the shuttle to arrive. While waiting I asked the man sitting on the counter about the extended parking, that I had paid the night before but wasn't given any sort of receipt. He handed me to slips of paper to tape on my window that said paid. I was nervous about the whole situation but left for the airport regardless. While on my trip 3 days later I received a call from another man at the hotel asking if I had a car parked there. I stated "Yes, is there a problem?" his response was "oh ok, just checking." I think better management is needed on the parking end for sure. Luckily the car was ther
1 nacht verbleven in januari 2024
Reactie van Prashant op 1 feb 2024
We really apologize for the inconvenience this situation may have caused. We are constantly working with our staff to make the stay pleasant for every guest. Will will address the mentioned issues with the staff with on-going training. We hope you choose out property again in the future.

6/10 – Redelijk

Wilkenson

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Prashant op 21 jan 2024
Thank you for the kind feedback. We are striving to improve the guest experience.