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Beoordelingen van Courtyard by Marriott Philadelphia City Avenue

3 out of 5
Courtyard by Marriott Philadelphia City Avenue
4100 Presidential Boulevard, Philadelphia, PA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 468 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 83 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 1002 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Roeland, Milford CT USA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Het hotel kampte met personeel tekort. De kamer was nog niet beschikbaar toen we om 17:00 uur aankwamen. De volgende dag toen we terug kwamen vanuit Philadelphia om 18:00, was de kamer nog niet gedaan. Nadat we dit hadden gemeld, kregen we nieuwe handdoeken en de belofte dat snel iemand kwam. om 21:00 zijn we in slaap gevallen. Het kan altijd wel een keer gebeuren, maar de naam Marriott heft bij ons nu wel een andere betekenis gekregen.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Negin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location. Staff were friendly and helpful. We enjoyed our stay. Thank you.
4 nachten verbleven in mei 2024

4/10 – Matig

Irina

Reisde met partner
Negatief: Netheid, voorzieningen
Area doesn't feel safe at all. Very limited dining options around. Dark premises and not very clean. No safe in the closet.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Noah

Reisde met een groep
Negatief: Netheid
This would have been a good review if it was not for the fact that rooms are only cleaned every three days with no towel change in between. The property also charged my card twice despite having already paid Expedia for the stay. The plus side several dining options available nearby and a Target store right next door.
5 nachten verbleven in mei 2024

6/10 – Redelijk

Joel, yonkers

Positief: Personeel en service
3 nachten verbleven in mei 2024

6/10 – Redelijk

Richard

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I chose this property for its location and they offered a suite option. They even kindly sent through a visual walk-thru of the jnr suite. On arrival, after checking in, the room sadly wasnt as described. Most of the furniture in the suite was very worn, stained and old. The small kitchen area had a fridge and microwave but no utensils, plates etc. The air conditioning units were very noisy indeed and couldnt be turned down. The layout was basically two rooms with one of the rooms having the bed removed. I contacted the hotel to share my upset, as was quite expensive and initially told that was "normal wear and tear" and to be expected. They did then reduce the room rate and offered free breakfasts for my stay. Then due to "computer error" checked me out 2 days before i should have been, charged me for breakfasts and re charged my card for the remaining 2 nights, so there were two "fund holds" on my card which i wasnt happy with. Marriott usually are very good indeed but this one fell below. All the staff were friendly and did try to help, but errors just kept on happening. I hope both the suite condition and processes are looked into for any other person staying there.
9 nachten verbleven in mei 2024

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was at this property because my son was a patient at Temple hospital. Michele at the front desk is amazing! If there’s anything you need ask for her she is so understanding and compassionate. She helped me with my issues with my stay. Couldn’t recommend more , the accommodations they made for me.
1 nacht verbleven in mei 2024
Reactie van AB op 13 mei 2024
Dear Kathleen, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. We will definitely let Michelle know of your kind words and shout out. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I
1 nacht verbleven in mei 2024
Reactie van AB op 13 mei 2024
Dear Erika, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

4/10 – Matig

latoya

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Dustin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff was friendly! Food at the Bistro was good! Parking couldn't be easier.
2 nachten verbleven in mei 2024
Reactie van AB op 13 mei 2024
Dear Dustin, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

4/10 – Matig

irene

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel rooms were filthy Toilets not scrubbed Carpet doesn’t seem to be vacuumed
2 nachten verbleven in mei 2024

6/10 – Redelijk

Scott

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Bathroom had pubic hairs all over the floor and sink.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ashlee

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The guy who checked us in was great. We also met another gentleman that helped us to where we needed to be and even held the elevator open for us. The only complaint is that my room has no body wash and I called the front desk twice. It has been 2 hours and still no body wash. So I can’t shower.
1 nacht verbleven in mei 2024
Reactie van AB op 13 mei 2024
Dear Ashlee, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

4/10 – Matig

Lara

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Our room was not well maintained. The desk chair was torn, the wallpaper was coming apart at the seams, and the shower was not well-cleaned. There was no bathmat and the shower was out of body soap. The walls were paper thin, with noise from next door waking us multiple times. The hotel’s phone started beeping at 6 am, and could not be turned off.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

ira

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
TV did not work until maintenance came in after 4 hrs and made repairs ac/HEATING UNIT WAS FAULTY. JUST A BAD EXPERIENCE ONE THE SEVENTH FLOOR!
1 nacht verbleven in maart 2024

6/10 – Redelijk

Kristin, Redmond

Just an average hotel. Served its purpose.
1 nacht verbleven in april 2024
Reactie van AB op 25 apr 2024
Dear Kristin, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had an ok experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Lisa

1 nacht verbleven in april 2024
Reactie van AB op 13 mei 2024
Dear Lisa, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

6/10 – Redelijk

Joseph

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mariah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van AB op 25 apr 2024
Dear Mariah, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Bryan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, it was a wonderful stay. I would consider returning someday!
3 nachten verbleven in april 2024
Reactie van AB op 25 apr 2024
Dear Bryan, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent, clean and accommodating. We be returning!
1 nacht verbleven in april 2024
Reactie van AB op 25 apr 2024
Dear James, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Shynice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in april 2024

6/10 – Redelijk

Rosemary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Joey

Reisde met familie
Positief: Voorzieningen
Close to everything
2 nachten verbleven in april 2024
Reactie van AB op 25 apr 2024
Dear Joey, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a great experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

2/10 – Ontzettend slecht

JAMI

Reisde met familie
Positief: Personeel en service
I really hope this review is not public because I am not one for leaving negative reviews publicly. Everything, except for the staff, was terrible. If it were not for the incredible staff who went over and beyond knowing that no matter what they offered could not make anything right, I would have left in tears. Can someone please call me to discuss further.
3 nachten verbleven in april 2024

6/10 – Redelijk

Elizabeth

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were not comfortable and the toilet seat was too small and loose everytime you used it felt like it was going to come off. Dusty near light switches near bed bring eye drops. We stayed 2 days and glad it was not longer.
2 nachten verbleven in april 2024
Reactie van Ab op 10 apr 2024
Dear Eliabeth, thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at any time you should have concerns or need assistance, please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia, Front Office Manager

10/10 – Uitstekend

Xiara

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was wonderful. Antonio and Andrea at the front desk was so kind and bright, very informative. The hotel is Clean and looks very nice , my room was great and DONT GET ME STARTED ON THE FOOD THEY PROVIDE AT THE BISTRO. IT WAS BEYOND GREAT. breakfast was amazing , pool was clean , so nicely decorated. i cant wait to go back ! :)
1 nacht verbleven in april 2024
Reactie van AB op 9 apr 2024
Dear Xiara, thank you for taking the time to share a review based on your recent visit. I will make sure to let Andrea know of your shout out to her. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Renato

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was spacious, pool was awesome and not crowded very nice stay overall
2 nachten verbleven in april 2024
Reactie van Ab op 10 apr 2024
Dear Rebato, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. I have passed on your concerns about no complimentary coffee, fridge not working correctly and lack of amenities in the room with the respective management team. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

8/10 – Goed

Jennifer, Rochester

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly. We loved that. However, there was no complimentary coffee and only one cup in the room and the fridge was warm!
1 nacht verbleven in april 2024
Reactie van AB op 9 apr 2024
Dear Jennifer, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. I have passed on your concerns about no complimentary coffee, fridge not working correctly and lack of amenities in the room with the respective management team. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

2/10 – Ontzettend slecht

Christian

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Long wait to get my room Room was dirty, no body wash. No housekeeping services!!
2 nachten verbleven in april 2024
Reactie van AB op 9 apr 2024
Dear Christian, thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize if your stay was anything less than satisfactory. If at any time you should have concerns or need assistance, please do not hesitate to reach out to any team member for assistance. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia, Front Office Manager

6/10 – Redelijk

Wolfgang, Alamogordo

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The day of check in the hostess seem bothered about the work needing to be done, could have had a bad day, unsure. However the pricing is somewhat vague. Parking on the third party site said $10/night, ok it is third party. Front desk told me $14/night and the tv screen showing all the information about the hotel said $12/nightly, mhhh. It also showed a California pizza kitchen near by, nope. The pool was also not available, some maintenance issue bummer, just seem weird that no one could be bothered to update the information screen in the elevator. I guess stuff happens and that is ok. The rooms itself need serious updating, rust on the bathroom floor and the picture frames, no hair dryer and the AC unit blows right onto the nearby bed, the vent cannot be moved, I had to put luggage in front of it. Pricing was ok for what we got, Philadelphia was a lot of fun.
2 nachten verbleven in april 2024
Reactie van Ab op 9 apr 2024
Dear Wolfgang, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van AB op 27 mrt 2024
Dear Jason, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Jarmaine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No complaints
1 nacht verbleven in maart 2024
Reactie van AB op 28 mrt 2024
Dear Jarmaine, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Tandra

Positief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van AB op 27 mrt 2024
Dear Tandra, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the property was nice and I will be staying again
1 nacht verbleven in februari 2024
Reactie van AB op 27 mrt 2024
Dear Erica, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Lauri

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large hotel and only breakfast available is through one person operated Starbucks… I have no interest waiting 15 min for barista and another 20 for the food to arrive. Offer normal breakfast, like others do.
2 nachten verbleven in maart 2024
Reactie van AB op 24 mrt 2024
Dear Lauri, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. I have passed on your concerns about the bistro with the respective management team. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van AB op 23 mrt 2024
Dear Ashley, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

William, philadelphia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Anthony at the Front Desk was aaaaaamaaaaaazing! Very professional, warm and courteous.
1 nacht verbleven in maart 2024
Reactie van AB op 21 mrt 2024
Dear William, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

2/10 – Ontzettend slecht

Kim

Reisde met een groep
Negatief: Personeel en service
The night manager Floyd was rude and discourteous. He advised me my rate included free breakfast. It did not. After I departed hotel I was charged an additional $53.00!
1 nacht verbleven in maart 2024
Reactie van AB op 13 mrt 2024
Dear Kim, Thank you for taking the time to rate our hotel based on your recent stay. We sincerely apologize your stay was anything less than satisfactory. We have refunded your credit card on file as you did have breakfast included in your rate, apologies that was missed. Thank you also for your feedback about the employee and we will address the issues you mentioned. We hope for the chance to serve you again in the future for a more memorable experience. Warm regards, Antonio Buendia Front Office Manager

6/10 – Redelijk

JACK

Staff are not friendly the rooms are terribly in need of improvement such as paint and replacing cottage cheese ceilings. Terrible value will never stay here again just plain disappointing.
3 nachten verbleven in maart 2024
Reactie van AB op 11 mrt 2024
Dear Jack, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 – Uitstekend

Shemiah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was ok about entire property and stay. U guys get a 10 from me. Courtyard is my preferred place to stay when im back in philly and up city line ave. Keep up the good work
2 nachten verbleven in maart 2024
Reactie van AB op 13 mrt 2024
Dear Shemiah, thank you for taking the time to leave a review based on your recent experience. We sincerely apologize for the concerns you shared and that your stay was anything less than satisfactory. We hope for the chance to serve you again in the future should you return to the area. Warm Regards, Antonio Buendia, Front Office Manager

10/10 – Uitstekend

Karl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van AB op 11 mrt 2024
Dear Karl, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

8/10 – Goed

Lynda

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van AB op 6 mrt 2024
Dear Lynda, thank you for taking the time to share a rating based on your recent visit. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. We look forward to serving you again should you return to the area. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Ellyn

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very accommodating staff especially Ireka Carlyle
1 nacht verbleven in maart 2024
Reactie van AB op 6 mrt 2024
Dear Ellyn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van AB op 4 mrt 2024
Dear Shawn, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Bruce

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
2 nachten verbleven in februari 2024
Reactie van AB op 23 feb 2024
Dear Bruce, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Ira

1 nacht verbleven in februari 2024
Reactie van AB op 21 mrt 2024
Dear Ira, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

6/10 – Redelijk

Tenesha

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Haven't even spent a full first night here and im over it. The room was dirty, and run down. The shower was backed up and the toilet and room was just ick. I went down for a drink at the hotel bar and the bartender was rude and overcharged me. The man who checked me in was the most Pleasant.
1 nacht verbleven in februari 2024

8/10 – Goed

CATHERINE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At checking in the person at the Front Desk never looked at me with eye to eye contact to work in Customer Service. This is not good and he needs to work better with this concern, when Customers approach him at the Front Desk, whether at check-in or check-out. Yet overall my stay here with family, which we traveled from Virginia was good.
1 nacht verbleven in februari 2024
Reactie van AB op 11 feb 2024
Dear Catherine,thank you for taking the time to share a rating based on your recent visit. We are delighted to know that your stay was satisfactory. We appreciate your feedback and will be discussing this concern with all team members. Thank you again for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager

10/10 – Uitstekend

Ira

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Some renovation work going on in the main lobby but still accessible. Room was very clean and comfortable. Andrea at the front desk was very friendly and professional. I always choose this hotel when I come into Philadelphia.
2 nachten verbleven in februari 2024
Reactie van AB op 10 feb 2024
Dear Ira, thank you for taking the time to share a review based on your recent visit. We are delighted to read that you had a five-star experience for your stay. Our team looks forward to welcoming you again in the future. Thank you for choosing the Courtyard Philadelphia City Avenue for your travels. Warm Regards, Antonio Buendia Front Office Manager