Exterieur

Beoordelingen van Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel
100 N Christopher Columbus Blvd, Philadelphia, PA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 560 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 289 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1004 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Hans

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Algemen goed hotel. Wel veel straatlawaai hoorbaar in de kamer.
2 nachten verbleven in juli 2023
Reactie van Shabbaz R. op 8 jul 2023
Hans, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 – Uitstekend

Maryanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We got an upgrade. Our view from the room was beautiful.
1 nacht verbleven in mei 2024
Reactie van Shabbaz R. op 27 mei 2024
Good day Maryanne, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

6/10 – Redelijk

Andrea

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Kyle L op 28 mei 2024
Thank you for taking the time to share your experience with us. We truly value all feedback as it helps us identify areas for improvement.I'm sorry to hear that your stay did not fully meet your expectations. We strive to provide an exceptional experience for all our guests, and it appears we fell short during your visit.If you could provide more details about the aspects of your stay that you found unsatisfactory, it would greatly assist us in making the necessary improvements. We want to ensure that your next stay with us is more enjoyable and comfortable.Please feel free to reach out to me directly if you have any further comments or if there is anything we can do to make amends.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,

8/10 – Goed

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, great hotel. The only complaint would be the noise from the train and traffic. Difficult to change given the proximity to the train and bridge with the exception of noise dampening windows.
3 nachten verbleven in mei 2024
Reactie van Shabbaz R. op 24 mei 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

10/10 – Uitstekend

Salanoa, Pearl City

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the location! Room was super good for us!
3 nachten verbleven in mei 2024
Reactie van Shabbaz R. op 19 mei 2024
Good day Salanoa, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

6/10 – Redelijk

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Shabbaz R. op 17 mei 2024
Good day Roger, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

8/10 – Goed

Christina

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I did not like the lack of explanation and instructions. This was my first time at this hotel, or any express hotel. I was unfamiliar with the check in process and using the room key at access to things. I feel like it could be more welcoming and informative at the check in process.
1 nacht verbleven in mei 2024
Reactie van Shabbaz R. op 13 mei 2024
Good day Christina, Thank you for your feedback! We hope to welcome you back again soon!

8/10 – Goed

Julia, Philadelphia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the room: clean and quiet, beautiful view. I did not like there was no microwave.
2 nachten verbleven in februari 2024
Reactie van Amber op 5 mei 2024
Julia, Thank you for your feedback!

8/10 – Goed

Barbara DeStafeno

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location was very walkable to dining and historic sites. I booked a room with a river view and had beautiful sunrises streaming through my window. Did not hear train running behind the building which I was concerned about based on proximity to tracks. Front desk staff and buffet staff were very kind and accommodating.
2 nachten verbleven in april 2024
Reactie van Shabbaz R. op 6 mei 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. Your safety and comfort are important to us. We appreciate your input and hope to welcome you back for an even better stay next time.

10/10 – Uitstekend

Corinna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a view of rhe Benjamin Frankin Bridge and the Delaware River from our room which was really fun! It is close to Old City Philadelphia and lots of dining options and shops. Also close to the water front. The room was pretty basic, a bit on the smaller size. The decor and carpet were a bit dated, but it was clean and the beds were comfy. The staff were all very nice. A great stay for the price!
1 nacht verbleven in april 2024
Reactie van Amber op 30 apr 2024
Corinna, We're thrilled to hear that you enjoyed the stunning views of the Benjamin Franklin Bridge and the Delaware River from your room. It's great to know that our location near Old City Philadelphia, dining options, shops, and the waterfront added to your overall experience. We hope to welcome you back for another great stay in the future!

10/10 – Uitstekend

Belen

1 nacht verbleven in maart 2024
Reactie van Shabbaz R. op 17 mei 2024
Good day Belen, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

2/10 – Ontzettend slecht

Jacklyn

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We recently stayed for a volleyball tournament. Staff was very rude and unprofessional. Hotel rooms were dirty, hotel was out of toilet paper and advised that we go downstairs to the lobby to use restroom until it was restocked.
2 nachten verbleven in april 2024
Reactie van Shabbaz R. op 27 apr 2024
Good day Jacklyn, Thank you for your feedback! We hope you decide to stay with us again in the future.

10/10 – Uitstekend

Shakeena

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed two nights at this hotel for my birthday lodging. The room was very clean. The Riverview option of the room was exquisite. And location was great. Growing up in Philly I never Experienced the culture right by the riverside. It was vibrant and life giving. And not too far from the local attractions in center city which was just a six dollar Uber ride away in the morning. I gave a four for property conditions because the beds weren’t as comfortable as I expected. But everything else was exceptional. I will definitely recommend this location
2 nachten verbleven in april 2024
Reactie van Weenann op 24 apr 2024
Thanks for such a glowing review!!! We are certainly happy that you had such a great birthday. We hope to see you again one day but definitely tell all of your friends.

10/10 – Uitstekend

John Patrick David

1 nacht verbleven in april 2024
Reactie van Lisa Monique Carter op 7 mei 2024
Thank you so much for staying with us. The happiness of our guests is very important to us. We are so happy you enjoyed your stay. We look forward to welcoming you again soon. Have a wonderful day.

8/10 – Goed

Rick

Reisde met partner
Positief: Netheid, personeel en service
Parking lot is a nightmare.
2 nachten verbleven in april 2024
Reactie van Shabbaz R. op 12 apr 2024
Good day Rick, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Shabbaz R. op 13 apr 2024
Good day Eric, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Kiara, Orlando

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great and perfect location!
2 nachten verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Kiara, We are so glad you enjoyed your stay! We hope we decide to stay with us again!

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable beds with fluff pillows. The river view we had from the 4th floor was nothing short of spectacular, especially the sunrise. The free breakfast was excellent. Cooked, not microwaved scrambled eggs. The sausage and potatoes were great and I finished it off with a freshly baked cinnamon roll. Biscuits and gravy too if that’s your thing. The entire staff was exceptionally friendly. The only thing I would request is luggage carts. If there were any I didn’t see them. Overall was very good. The only reason I wouldn’t rate it excellent is no onsite bar and dinner restaurant. They just don’t have room for it. Plenty of places nearby so not a big deal. Would definitely stay there again.
1 nacht verbleven in april 2024
Reactie van Front Desk op 8 apr 2024
John, Thank you for much for the detailed review! Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our beds comfortable. We also appreciate your kind words about our friendly staff. While we don't have an onsite bar or dinner restaurant due to space limitations, we're glad you found plenty of nearby options to explore. We look forward to welcoming you back on your next visit to Pennsylvania!

8/10 – Goed

William

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view of the city bridge.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 6 apr 2024
William, Thank you for the 4/5 rating. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Ronald, Newport News

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Access limited.
1 nacht verbleven in maart 2024
Reactie van Shabbaz R. op 4 apr 2024
Good day Ronald, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great View of Ben Franklin Bridge
3 nachten verbleven in maart 2024
Reactie van Amber op 2 apr 2024
Adam, We are so glad you enjoyed the view! We hope to welcome you back again soon!

6/10 – Redelijk

Wileida

1 nacht verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Wiledia, We are sorry you were not completely satisfied with your stay. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Tonia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inez at the front desk was a consummate professional, very polite & extremely helpful.
1 nacht verbleven in maart 2024
Reactie van Amber op 29 mrt 2024
Tonia, Thank you so much for your feedback! We will be sure to pass on your kind words to Inez. We hope you decide to stay with us again!

10/10 – Uitstekend

Tonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 29 mrt 2024
Thank you for the 5/5 rating!

8/10 – Goed

Beth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Shabbaz R. op 27 mrt 2024
Good day Beth, Thank you for your feedback! We are happy to hear you were pleased with our hotel. We hope to welcome you back again soon!

10/10 – Uitstekend

Susie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone from the time of check in and all in between where exceptional.
2 nachten verbleven in maart 2024
Reactie van Amber op 25 mrt 2024
Susie, Thank you for your feedback! We are happy to hear you were pleased with your stay. We hope to welcome you back again soon!

10/10 – Uitstekend

Kristin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Staff was very pleasant. We had a great view of the bridge!
1 nacht verbleven in maart 2024
Reactie van Shabbaz R. op 25 mrt 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!

10/10 – Uitstekend

YUKO

1 nacht verbleven in maart 2024
Reactie van Amber op 26 mrt 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!

8/10 – Goed

Pradeep

3 nachten verbleven in maart 2024
Reactie van Shabbaz R. op 13 apr 2024
Good day Pradeep, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Kirsty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay here. It was short but I would stay here again if I were to come back to Philly.
1 nacht verbleven in maart 2024
Reactie van Amber op 16 mrt 2024
Kirsty, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very friendly and helpful! Good location too!
1 nacht verbleven in maart 2024
Reactie van Amber op 15 mrt 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!

10/10 – Uitstekend

Stephanie

Reisde met familie
Great Hotel
1 nacht verbleven in maart 2024
Reactie van Shabbaz R. op 6 mrt 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 – Uitstekend

DaCosta

2 nachten verbleven in maart 2024
Reactie van Shabbaz R. op 23 mrt 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!

10/10 – Uitstekend

Curt, HARRISBURG

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster. Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
4 nachten verbleven in februari 2024
Reactie van Front Desk op 1 mrt 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.

10/10 – Uitstekend

Emanuela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
2 nachten verbleven in februari 2024
Reactie van Shabbaz R. op 28 feb 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Miles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Shabbaz R. op 27 feb 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay at this hotel. The staff was very friendly.
2 nachten verbleven in januari 2024
Reactie van Amber op 23 feb 2024
William, We are so glad you were pleased with our staff! We hope to welcome you back in the near future.

8/10 – Goed

shaun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An ok place to stay
Decent location. It is very load from the traffic as it’s right below a couple bridges. It advertises as having laundry rooms but none are on site
1 nacht verbleven in februari 2024
Reactie van Amber op 20 feb 2024
Thank you for sharing your feedback with us.We apologize for any inconvenience caused by noise from the nearby traffic. We are due for renovations in the near future that will come with extra sound proofing of our windows. While we do advertise off-site dry cleaning services, we do not have an on-site laundry room. We understand the importance of clear communication and will take steps to ensure our guests are informed accurately about our amenities.

8/10 – Goed

kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had great views of the waterfront.
2 nachten verbleven in februari 2024
Reactie van Amber op 20 feb 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.

6/10 – Redelijk

Jorge

Negatief: Netheid
Estadia na Filadélfia
Em geral o quarto eh bom , mas a máquina de cafe não estava funcionando! O café da manhã incluso eh horrível ! A localização para nós foi boa !
1 nacht verbleven in februari 2024
Reactie van Amber op 20 feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our room to be satisfactory and that our location met your needs.We apologize for the inconvenience you experienced with the coffee machine and the disappointment regarding the breakfast. Rest assured, we take your comments seriously and will address these issues with our team to ensure they are resolved promptly. Your satisfaction is our top priority, and we are committed to providing an excellent experience for all of our guests.We appreciate your valuable feedback.

8/10 – Goed

Michele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Amber op 23 feb 2024
Michele, Thank you for your feedback!

10/10 – Uitstekend

Justino

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast
2 nachten verbleven in februari 2024
Reactie van Amber op 19 feb 2024
Justino, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

2/10 – Ontzettend slecht

Tyler

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Amber op 19 feb 2024
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.

6/10 – Redelijk

danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Amber op 20 feb 2024
Danielle, Thank you for the 3/5 review. We hope to welcome you back again soon!

10/10 – Uitstekend

Martamarie, Little Ferry

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overnight stay was perfect
1 nacht verbleven in februari 2024
Reactie van Amber op 16 feb 2024
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The place to stay In Philadelphia!
The hotel is located in a fantastic location, a short walk to so many must see sights and restaurants. The river walk in the evening was beautiful. Staff were very accommodating and attentive. Wonderful breakfast in the morning with lots of options. We will definitely be recommending this property and recommend to our family and friends.
1 nacht verbleven in februari 2024
Reactie van Front Desk op 16 feb 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's fantastic location, close proximity to must-see sights, and delightful dining options. It's wonderful to know that you had a peaceful evening stroll along the river walk and that our staff provided attentive and accommodating service throughout your stay.We're delighted that you found our breakfast offerings to your liking and appreciate your kind words about our variety of options. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay.

8/10 – Goed

WILLIAM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Front Desk op 16 feb 2024
William, Thank you for the 8/10 rating. We hope to welcome you back again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Amber op 8 feb 2024
Thank you for the 10/10 rating! We are glad to hear your enjoyed your stay!

10/10 – Uitstekend

Todd

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was top notch. Very helpful and accommodating.
1 nacht verbleven in februari 2024
Reactie van Amber op 8 feb 2024
Todd, We are happy to hear you were pleased with our staff. We hope to welcome you back again soon!

8/10 – Goed

Warren

Zakenreiziger
Positief: Personeel en service
Negatief: Comfort kamer
1 nacht verbleven in februari 2024
Reactie van Front Desk op 8 feb 2024
Warren, Thank you for your feedback!