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Beoordelingen van Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
11580 Roosevelt Blvd, Philadelphia, PA

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 116 van 746 beoordelingen" "
Gastenscore: 8 - Goed. 154 van 746 beoordelingen" "
Gastenscore: 6 - Redelijk. 151 van 746 beoordelingen" "
Gastenscore: 4 - Matig. 109 van 746 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 216 van 746 beoordelingen" "

5,8/10

Netheid

6,6/10

Personeel en service

4,8/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

E

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Geschikte uitvalsbasis voor een paar dagen Philly
Het hotel ligt op ruime afstand van de stad (30 km) maar dat was voor ons geen probleem, het was een goed altrernatief voor de veel duurdere locaties nabij het centrum. De kamer was ruim en netjes. We vonden het hotel wel erg groot en vonden ook dat er sommige wat duistere types rondliepen. Er hingen wel camera's in alle gangen maar daardoor vroegen we ons juist nog meer af of het wel helemaal veilig was. Het ontbijt was prima, beter dan verwacht. De tv was kapot en er kwam direct een monteur. Van het zwembad hebben we geen gebruik gemaakt maar het zag er prima uit. Het eerste deel bij de centrale hal en het conferentie gedeelte ziet er chique uit, maar de achterste gangen vallen wat tegen. De prijs kwaliteit verhouding vonden wij goed.

6/10 – Redelijk

Jay

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property is rundown, The outer doors dont lock. It is not a sage building. The halls were dirty. The comforters were paper thin The soapas sheets. Thin pillows doors
2 nachten verbleven in april 2024
Reactie van Brand Experience Team op 18 apr 2024
Hi Jay, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 – Ontzettend slecht

Dibin

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not clean and the smell of marijuana
2 nachten verbleven in april 2024
Reactie van Brand Experience Team op 18 apr 2024
Hi Dibin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 – Redelijk

Regla

Reisde met partner
Negatief: Personeel en service, voorzieningen
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 27 mrt 2024
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 – Uitstekend

Roberto Dias

1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 29 mrt 2024
Hi Roberto, Thank you for the 5-star rating!Natalie #Team6

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 29 mrt 2024
Hi Mark, Thank you for the perfect rating!Natalie #Team6

2/10 – Ontzettend slecht

Cindy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
前台态度恶劣，前进房间味道很差，也很脏，我们要求换房他们不愿意，还说只有一间了，要加钱才可以，总之体验非常差
1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 20 mrt 2024
Hi Cindy, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 – Ontzettend slecht

Mony

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad
1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 20 mrt 2024
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 – Uitstekend

Jasurbek

1 nacht verbleven in maart 2024
Reactie van Brand Experience Team op 12 mrt 2024
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 – Ontzettend slecht

Tsira

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
1 nacht verbleven in februari 2024
Reactie van Nancy Y. op 6 mrt 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 – Ontzettend slecht

Mony

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The other guest were horrible
1 nacht verbleven in februari 2024
Reactie van Brand Experience Team op 28 feb 2024
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 – Uitstekend

khatuna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Brand Experience Team op 7 feb 2024
Hi Khatuna,Thank you for the 5-star rating!Lilith#Team6

10/10 – Uitstekend

Mony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect get away
1 nacht verbleven in januari 2024
Reactie van Brand Experience Team op 6 feb 2024
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tatianna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just A Pleasure Trip
Nice and quiet.
2 nachten verbleven in december 2023
Reactie van Brand Experience Team op 8 jan 2024
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 – Ontzettend slecht

Estela

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
1 nacht verbleven in december 2023
Reactie van Nancy Y. op 21 dec 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 – Uitstekend

Rosny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Regla

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Gary

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is the best thing about it.
2 nachten verbleven in oktober 2023
Reactie van Nancy Y. op 7 nov 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 – Ontzettend slecht

Oscar G Cabrera

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
1 nacht verbleven in oktober 2023
Reactie van Brand Experience Team op 31 okt 2023
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 – Goed

waleska

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Antwan

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Rosny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in oktober 2023
Reactie van Brand Experience Team op 26 okt 2023
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 – Uitstekend

A J Interrante Jr

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room w slide glass door
1 nacht verbleven in oktober 2023
Reactie van S. Stevens op 9 okt 2023
We appreciate you taking the time to share your recent stay survey.

10/10 – Uitstekend

Gerard

3 nachten verbleven in oktober 2023
Reactie van S. Stevens op 9 okt 2023
Thank you for your survey.

6/10 – Redelijk

Morgan

Reisde met huisdieren, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
2 nachten verbleven in september 2023
Reactie van S. Stevens op 9 okt 2023
Thank you for your recent survey, we have spoken to our team regarding your comments.

2/10 – Ontzettend slecht

Yunbao

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van S. Stevens op 9 okt 2023
Thank you your survey.

4/10 – Matig

Dan

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
1 nacht verbleven in september 2023
Reactie van Brand Experience Team op 2 okt 2023
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 – Redelijk

Valerie

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
2 nachten verbleven in september 2023
Reactie van Brand Experience Team op 2 okt 2023
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 – Matig

Denise

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
2 nachten verbleven in september 2023
Reactie van Brand Experience Team op 19 sep 2023
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 – Ontzettend slecht

William

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
2 nachten verbleven in september 2023
Reactie van Brand Experience Team op 19 sep 2023
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 – Uitstekend

KIMBERLY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van S. Stevens op 9 okt 2023
Kimberly thank you for your survey score from your recent stay.

8/10 – Goed

Alexandre

Positief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van S. Stevens op 9 okt 2023
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 – Uitstekend

Bianca, Bergenfield

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
1 nacht verbleven in augustus 2023
Reactie van Brand Experience Team op 13 sep 2023
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 – Ontzettend slecht

Andrea

1 nacht verbleven in augustus 2023
Reactie van S. Stevens op 9 okt 2023
Thank you for taking the time to share your recent experience, please contact property manager.

10/10 – Uitstekend

Rosny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ll recommend it
2 nachten verbleven in augustus 2023
Reactie van Brand Experience Team op 29 aug 2023
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 – Matig

Amanda

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
1 nacht verbleven in augustus 2023
Reactie van Brand Experience Team op 29 aug 2023
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 – Ontzettend slecht

Sharna

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Donte

Positief: Netheid
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Patrick

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
1 nacht verbleven in juni 2023
Reactie van S. Stevens op 11 jul 2023
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 – Goed

Ebony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van S. Stevens op 11 jul 2023
Hello Ebony,Thank you for your recent survey.

2/10 – Ontzettend slecht

Haylee

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
2 nachten verbleven in juni 2023
Reactie van S. Stevens op 11 jul 2023
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 – Ontzettend slecht

Lawrence

2 nachten verbleven in juni 2023

8/10 – Goed

JEAN RONY

1 nacht verbleven in juni 2023
Reactie van S. Stevens op 23 jul 2023
Morning Jean,We really appreciate your time to score our property regarding your recent stay.

10/10 – Uitstekend

JEAN RONY

1 nacht verbleven in juni 2023
Reactie van S. Stevens op 11 jul 2023
Hi Jean,Thank you for your survey!

2/10 – Ontzettend slecht

charles

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
2 nachten verbleven in juni 2023
Reactie van S. Stevens op 11 jul 2023
Hi Charles,We recognized your survey and currently working to improve our property with a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 – Ontzettend slecht

Hayley

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty towels in the bathroom, trash bags just thrown out of rooms by steps, door handle to room was hard to open. There was no mini shampoos or lotions and the fridge needs cleaned.
2 nachten verbleven in mei 2023
Reactie van S. Stevens op 1 jun 2023
I want to apologize regarding the problems which occurred during your recent. We had some staffing issues and I'm currently in the process of making changes to improve our services and accommodation alike. I fully understand 1st impressions, however over the next 30 days if you return their will be a noticeable change.

4/10 – Matig

Sandy

Reisde met huisdieren, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Reserved and CONFIRMED 2 days ahead for smoking room. There was no smoking rooms. NO shampoo, hair dryer, coffee pot, restaurant, or gift shop. Saw small black dots on both beds. Took some tape and took some of them home. Looked under a microscope and those little black dots had little black legs!!! BED BUGS!!! The pool was covered and was not allowed access to picnic area. There was 2 "gentlemen" sleeping / living inside by the entrance door to our section. Left their trash/belongings there. There was another "gentleman" walking around the courtyard and asked if we were interested in any "entertainment". For a cheap overnight stay I would say "maybe" but any longer than that I would say AVOID this place. Seriously.GO ELSEWHERE!
2 nachten verbleven in mei 2023
Reactie van S. Stevens op 1 jun 2023
Hi Sandy,On behalf of our location please accept our apologies regarding the room condition. We're currently going through a full renovation and revamp of our staff both front office and housekeeping alike. Over the next 30-45 days we should have completed our transformations with better service and accommodations.

8/10 – Goed

Amani

2 nachten verbleven in mei 2023
Reactie van S. Stevens op 23 jul 2023
Hi Amani,We appreciate your feedback survey regarding your stay at our facility.

8/10 – Goed

Amani

4 nachten verbleven in mei 2023
Reactie van S. Stevens op 11 jul 2023
Hello Amani, Thank you for your survey feedback.