4/10 – Matig
Lissette
Reisde met familie
28 mei 2024
Negatief: Netheid
I reserved the club suite (1 bedroom) for our 3 night stay which was convenient for my family and I. My room was given to someone else due to "overbooked" how is that possible! Mind you that II personally went before my check in just to see if the room was already available for an early check in. I was told it wasn't ready but they will call me. I got a call about 1.5 hours after that my room was ready. Upon arriving, I was told the room was overbooked and they didn't have anymore suites available. I was given a standard room with a connecting room that was supposed to be a double bed but instead was 1 bed!
To add to it, housekeeping never went (the privacy sign was not posted on neither room door, as they stated). At this point I only asked to take the essentials (toilet paper and towels).
Housekeeping went only once (Sunday night) a day before our departure. That is only because I saw them cleaning the rooms on the same floor and I had to ask them them.
Lissette
3 nachten verbleven in mei 2024