When we checked in, that gal at the desk was extremely friendly and helpful. Unfortunately, I don't remember her name, but we checked in about 6:30pm. She helped me get the discount for being a Mayo patient.
Later that night, I called down to Guest Services to get another wash cloth and was told they would bring one up, which didn't happen.
It was a little difficult to find our room because there were no numbers on the buildings.
Overall, a good stay.