Hi, Ewan, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are very sorry you weren't able to use the hot tub. It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced. We hope to have the opportunity to better impress you in the future!

Thank you for your review, and we are glad to know that you enjoyed your stay with us. We apologize for the inconvenience due to the management company, and we appreciate your feedback about it. We do hope we will have another chance to host your stay.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

We are sorry to read you were inconvenienced by the home and its maintenance; unfortunately; we do not have any control over when the hot tub tech and gardener come to take care of the home as they fit us into their schedule. We do hope to have another chance to host you in the future. Thank you for choosing Vacasa!