Exterieur

Beoordelingen van Hampton Inn & Suites Phoenix Downtown

3 out of 5
Hampton Inn & Suites Phoenix Downtown
77 E Polk St, Phoenix, AZ

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 739 van 1093 beoordelingen" "
Gastenscore: 8 - Goed. 202 van 1093 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 1093 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1093 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1093 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 15 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Ricardo

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast
4 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Thank you for taking the time to rate your stay at Hampton Inn & Suites Phoenix Downtown with five stars, Ricardo! We're thrilled you had a positive experience with us, and it's a pleasure to read that our complimentary breakfast appealed to you. We always strive to provide excellent value through value-added extras, and we are so glad you enjoyed our culinary offerings. We also hope your stay was comfortable and you had easy access to everything you needed. We are happy you chose us for your accommodation on this journey and look forward to having you back with us soon for another satisfying stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Linnea, Burbank

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a very nice hotel. Great location for downtown stuff and close to the ball park. Staff and room were great.
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear guest, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We appreciate your feedback and hope to continue providing excellent service for all our guests. We look forward to welcoming you back to Hampton Inn & Suites Phoenix Downtown in the future. See you soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Misael

2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4.5 stars! Great place to stay. The check-in staff were very helpful & informative and took care of my every request to the best of their ability! I felt very safe walking to the local restaurants & night spots nearby compared to the downtown areas of many other cities. The only issue I had was parking. It's valet only and I was on a very tight budget. I had to park in a metered spot nearby (there were plenty of spots available) which I could see from my upper floor window, however, I wish they had a parking garage for guests. The one across the street to the north was closed and almost completely empty.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Hello Christian,Thank you for taking the time to leave a review of your recent stay at Hampton Inn & Suites Phoenix Downtown! We are thrilled to hear that you found our check-in staff helpful and informative, and that you felt safe exploring the local area. We appreciate your feedback regarding the parking situation. We understand how important affordable parking options are for our guests, and we are actively working on finding a solution to provide a more convenient parking experience. We apologize for any inconvenience this may have caused during your stay, and we hope to have the opportunity to welcome you back in the future. Thank you again for your valuable feedback!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

8/10 – Goed

Hanumantha rao

nice
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 11 mei 2024
Dear Hanumantha, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay and giving us a positive review. We are happy to know you had a pleasant experience at our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Nila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk And cleaning staff are so friendly
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Thank you for taking the time to share your positive experience at Hampton Inn & Suites Phoenix Downtown, Nila! We are thrilled to hear that you found our front desk and cleaning staff to be friendly during your stay. Our team works hard to provide excellent service to all of our guests. We appreciate your feedback and it will be shared with our staff to continue to provide exceptional service. We look forward to welcoming you back on your next visit to Phoenix!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

??

Positief: Netheid, voorzieningen
Like it
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 11 mei 2024
Dear guest, Many thanks for taking a moment out of your busy schedule to review your experience at Hampton Inn & Suites Phoenix Downtown. We are grateful for your generosity with the rating and are happy to hear you enjoyed your time with us. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Ricardo, Nogales

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 10 mei 2024
Dear Ricardo, We sincerely appreciate your recent stay, perfect 5/5 rating, and endorsement of our hotel - thank you so much! At Hampton Inn & Suites Phoenix Downtown, we're committed to providing memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Diana

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Opt for the studio room, very spacious.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Diana, We sincerely appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown and your 5-star rating of our hotel - thank you very much! Indeed, our studios are ideal for guests who seek generous spaces for their comfort, and we thank you for recommending our studio rooms to potential guests. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon for another positive experience. Thank you for considering us for your lodging needs on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room, helpful staff
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Thank you for taking the time to share your 5-star experience at Hampton Inn & Suites Phoenix Downtown with us and others, Ashley! It is always a pleasure to receive positive feedback from our valued guests, and we are delighted to know that the clean room and the helpful hotel staff were highlights of your visit. We strive to provide the best services to our guests, and we are happy you enjoyed our accommodation and services. Your satisfaction is what drives us, and we remain committed to providing outstanding customer care to make every guest's interaction with us pleasant and remarkable. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to use vale parking, so that made a little more expensive. The people parking were great though
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Katherine, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your accommodation on this trip and awarding us a perfect 5/5 rating. We sincerely appreciate your stay and your valuable feedback. We understand you don't usually expect to pay for parking when traveling to a Hampton-branded hotel. We do our very best to communicate regarding our valet-parking-only service ahead of time so that it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. We realize that additional costs can be inconvenient, and we are truly grateful for your understanding and kind words about our parking valets. We trust that the positives of your visit outweighed any downsides, and we hope to have the pleasure of welcoming you again when your travels bring you back to the area. Thank you for staying with us on this journey. It was wonderful having you as our guest recently. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Octavio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No much to say
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Thank you for taking the time to review us and share a 5-star rating of our hotel, Octavio! We hope your stay was comfortable and enjoyable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon when your travels bring you back to the area. Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown. We are grateful for the opportunity to serve you.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Michael

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Some homeless people I realize that is out of your control
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your stay and giving us a perfect 5/5 rating, Michael! We hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the transient population is duly noted. We understand that the homeless population in the downtown area is not what our guests want to experience. We continue to work with city officials to figure out how we can help advocate solutions for this issue. We thank you for your understanding and apologize if you found aspects of this to be off-putting. We trust that everything else was to your satisfaction, and we look forward to welcoming you again when your travels bring you back to the area. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very good option if you want to stay downtown
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Jesus, It's rewarding to hear your perspective on our hotel, and we are delighted to read you consider Hampton Inn & Suites Phoenix Downtown a very good option for those looking to stay downtown. We are truly fortunate to be situated where we are, being in the heart of Downtown Phoenix and close to the Phoenix Convention Center, Chase Field, and more, and we are pleased to know you appreciate the convenience of our great location. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we're excited to have you back for another 5-star experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

8/10 – Goed

Jillian

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Guest Experience Team op 29 apr 2024
Dear Jillian, Thank you for reviewing your stay at the Hampton Inn & Suites Phoenix Downtown. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located and great customer service.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 24 apr 2024
Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and leaving us a 5-star rating, Jennifer! Our prime location in Phoenix is an outstanding feature of our hotel, and we are delighted to know our convenient location was a highlight of your visit, too. As we strive to deliver exceptional service to our guests, it's rewarding to hear that our customer service left a positive impression on you. Your complete satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back many more times in the future. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Eileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good and pretty hotel
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 22 apr 2024
Thank you so much for the 5-star review, Eileen! It's a pleasure to read about your perception of our hotel, and we are delighted to hear that you had a positive impression of our establishment and found our property beautiful. We hope your stay was comfortable and you had easy access to everything you needed. It was great having you as a guest recently, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. We sincerely appreciate your business and your feedback. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Julienne, Stanton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We. love that the property is very close to restaurants and the convention center. The staff was very friendly and the property was VERY CLEAN.
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Julienne, We are delighted to read your glowing review of our hotel - thanks so much for sharing your wonderful experience at Hampton Inn & Suites Phoenix Downtown with us and others! It's a pleasure to hear you loved our convenient location that puts you close to the Phoenix Convention Center and a great selection of restaurants, and we are happy to know you appreciated our high cleanliness standards and the friendliness of our staff. Your satisfaction is what drives us, and we can't wait to see you again soon for another enjoyable experience at our hotel in Phoenix. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff excellent attention, breakfast good, easily walkable area.
1 nacht verbleven in maart 2024
Reactie van Sean op 15 apr 2024
Thank you so much for the great review! We love to hear that the staff were great and that you enjoyed the entirety of your stay! We can't wait to have you back as a guest! Hope to see you again soon!

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Timothy

Positief: Staat van de accommodatie en faciliteiten
Cleanliness
1 nacht verbleven in april 2024
Reactie van Sean op 11 apr 2024
Thank you so much for the feedback! We are glad to hear that you had a nice and clean stay with us! Hope to see you again next time you visit Downtown Phoenix!

8/10 – Goed

Lacey

1 nacht verbleven in maart 2024
Reactie van Sean op 9 apr 2024
Thanks for staying with us and sharing your feedback! What could we do to get that 5 out of 5 for next time you stay with us?

10/10 – Uitstekend

Patricia S, Terryville

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a very late arrival and Juan was exceptional getting us into our room fast, great advise, answered all our questions and made us feel very welcome! Room was clean, quiet and conveniently located to elevator. Will definitely be back
2 nachten verbleven in april 2024
Reactie van Sean op 6 apr 2024
We are so glad to hear that you enjoyed your stay with us! Glad that Juan could provide an exceptional welcome upon arrival! We can't wait to see you next time your travels bring you to Downtown Phoenix! Thanks for staying with us!!! :)

10/10 – Uitstekend

Reid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean. Friendly Service.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 4 apr 2024
Many thanks for the 5-star review, Reid! We appreciate you staying at Hampton Inn & Suites Phoenix Downtown and are pleased to hear that you had a positive impression of our accommodations, cleanliness standards, and friendly service. Your complete satisfaction is our greatest accomplishment, and we hope to exceed your expectations each time you choose us. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

8/10 – Goed

Dadisi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No onsite, non-valet parking
3 nachten verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Thank you for the positive rating, Dadisi! We appreciate you staying with us at Hampton Inn & Suites Phoenix Downtown and are grateful you took the time to review us. We hope your stay was relaxing and you had a good night's sleep at our property. We regret to read about your displeasure with the lack of a self-parking facility. We understand your concern and apologize for any inconvenience caused. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are other parking options in the downtown area for our guests to decide which works best for them, and we'd be glad to work them out for you - please feel free to contact the front desk for assistance. We hope this aspect of your stay did not take away from the overall experience too much. We look forward to hosting you again when travels bring you back our way. Thank you for choosing us. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

8/10 – Goed

Nate

Loved it
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Thank you for giving us a positive review of our hotel, Nate! We appreciate your choice to stay at Hampton Inn & Suites Phoenix Downtown and are delighted to hear that you loved your time with us. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next stay even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Leann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked how everything is close distance.
1 nacht verbleven in maart 2024
Reactie van Sean op 29 mrt 2024
We are glad to hear you enjoyed your stay and loved how close we are to everything downtown! Hope to see you again soon!

10/10 – Uitstekend

Rocio

5 nachten verbleven in maart 2024
Reactie van Sean op 19 apr 2024
Thanks for the 5 out of 5! Glad to hear you had a great stay with us! Hope to see you again soon!

10/10 – Uitstekend

Janice

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved our stay. Everything was great. The only thing lacking was no valet service from the airport.
1 nacht verbleven in maart 2024
Reactie van Sean op 29 mrt 2024
We are so glad to hear that you loved your stay. Unfortunately, we do not have a shuttle service to and from the airport. We highly recommend Ubers or taxis, or even the Light Rail! Thank you so much for staying with us and hopefully we will see you again soon!

10/10 – Uitstekend

Debra

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a pleasant stay. No problems. Was close to the places we wanted to go.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 28 mrt 2024
Dear Debra, Thank you for reviewing your recent stay at the Hampton Inn & Suites Phoenix Downtown and awarding us a 5/5 rating. We are grateful for your support and happy to hear you had a pleasant stay with us. We are glad our location complemented your travel plans, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing to stay with us on this trip. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

2/10 – Ontzettend slecht

Laura

5 nachten verbleven in maart 2024
Reactie van Customer Care Team op 16 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Annette

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location for an event at the Footprint Stadium or Chase Field...walkable to both and many dining choices also walkable....
4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Annette, Thank you for making Hampton Inn & Suites Phoenix Downtown your hotel of choice on this journey. We appreciate you providing insights into your stay and are delighted you had a 5-star experience with us. Thank you for recognizing our great location in Phoenix. We are glad that our location was perfect for you in relation to the Footprint Center and Chase Field, and we hope you enjoyed exploring the local dining options from our conveniently located hotel. We are happy we met your expectations on this visit and hope to see you again soon for another satisfying stay in the heart of Downtown Phoenix. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Enrique, Morristown

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really great value hotel
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Many thanks for your recent stay and for sharing your 5-star experience at Hampton Inn & Suites Phoenix Downtown with us and others, Enrique! We are always pleased to receive feedback from our guests in relation to their visits, and it's most rewarding to hear that you consider our hotel a great-value property - thanks so much for your kind words and endorsement! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another wonderful experience at our hotel in Phoenix. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean location. Self parking is at a public parking garage just down the road.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear David, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your lodging needs on this trip. We are incredibly grateful that you took the time out of your busy schedule to rate us and are happy to know that you had a positive overall experience at our hotel. It's a pleasure to read that you appreciated our clean location, and we thank you for giving prospective guests who may be reading the comments handy information about the location of self-parking facilities. We are constantly striving to deliver exceptional guest experiences, and we are glad we were able to meet your expectations on this visit. If there's anything we can do to make your next stay even better, please do not hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to welcoming you back soon and hope to share a 5-star experience during your next stay. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Barbara Ann, Hamilton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Within walking distance of the events I was attending.
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear guest, Many thanks for the 5-star rating - it's much appreciated! We are grateful for the opportunity to serve you and are pleased to hear that our prime location complemented your travel plans. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another pleasant and convenient stay. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Anup

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and customer friendly services. We enjoyed our entire stay.
4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Thank you so much for the lovely review, Anup! Your kind words about your recent stay at Hampton Inn & Suites Phoenix Downtown brighten our day! We're delighted you enjoyed your stay with us and appreciated our excellent location and customer-friendly services. We are committed to providing exceptional service geared toward our guests' comfort and satisfaction, and it's gratifying to know that we hit the mark for you. Your satisfaction is our greatest accomplishment, and we eagerly anticipate your return for another wonderful experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Duke

1 nacht verbleven in maart 2024
Reactie van Sean op 15 apr 2024
Thanks for the great review! We always love to hear guests enjoying our hotel! Hope to see you again soon!

10/10 – Uitstekend

Mike

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 stars
1 nacht verbleven in maart 2024
Reactie van Sean op 24 mrt 2024
Thanks so much Mike! We are glad to hear that you had a great time here and hope we can see you again in the future!

8/10 – Goed

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
noce property, did not indicate though there was valet only
1 nacht verbleven in december 2023
Reactie van Sean op 23 mrt 2024
Hi there, Glad to hear you enjoyed the property! We do indicate on all websites that we only have valet parking. Unfortunately, due to our location in downtown providing complimentary parking is not an option for us. We do constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Thank you again for sharing your feedback. Hope to see you next time here in Downtown Phoenix!

8/10 – Goed

John, phoenix

Positief: Netheid, personeel en service en voorzieningen
My rating is the average of good and bad, as the property had both. The location is great if you want to be downtown. The room size is fine. the gym is above average for this kind of hotel. the free breakfast is above average in options. the staff was very helpful. On the other side; i never had consistent hot water, the finishing work in the bath was sloppy. the light to work by on the desk was small, not extendable and almost unusable. i would try the hotel again to see if some of the issues i found didnt repaat
4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 22 mrt 2024
Dear John, Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and leaving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear that you appreciated our hotel's convenient location in the heart of Downtown Phoenix, the room size, and the helpful staff, and we thank you for your endorsement of our fitness center and complimentary breakfast offering. We strive to ensure your comfort and satisfaction throughout your stay, so we are sorry we fell short in some aspects. We are committed to continuous improvement and assure you that we have noted all your comments to make improvements for the future. Our maintenance team has also been alerted to your feedback regarding hot water availability so they can run the appropriate checks. For future reference, please know that our front desk is always available to assist you, so kindly do not hesitate to reach out for issues like a lack of consistent hot water supply, which will enable them to address your concern promptly. We are grateful that you'll consider us again, and we hope to provide you with an improved stay upon your return. Thank you for your business and your insights. We appreciate both.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Sandra, Portland

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Downtown Phoenix is like a ghost town, once the ASU students go “home” at the end of the day - wherever that is.
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 21 mrt 2024
Thank you for the 5-star review, Sandra! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown. We understand that the vibe of Downtown Phoenix can change throughout the day, especially with the ebb and flow of students. However, we are committed to creating a pleasant, friendly, and vibrant atmosphere for our guests to make sure every guest feels comfortable, happy, and welcomed inside our hotel. We hope this was the case for you on this visit. We look forward to hosting you again when travels bring you back our way. Thank you for choosing us. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Tina

2 nachten verbleven in maart 2024
Reactie van Sean op 9 apr 2024
Thanks for staying with us! We are glad to hear you had a great stay with us! Hope to see you next time your travels bring you to Downtown Phoenix!

10/10 – Uitstekend

Claudia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Many thanks for making Hampton Inn & Suites Phoenix Downtown your preferred choice for accommodation on this journey, Claudia! We appreciate your endorsement of our hotel and hope you had an exceptional stay with us. We eagerly await your next visit and the chance to exceed your expectations again. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and updated features. Lots walkable shops & restaurants.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Many thanks for the 5-star review, Michelle - it made our day! We work hard to meet our guests' expectations, and it always feels great when our efforts are noticed and acknowledged. We are happy to hear that you appreciated our clean and updated facilities and the hotel's convenient location, and we hope you enjoyed exploring the local shopping and dining scene from our great location in the heart of Downtown Phoenix. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Dear Juan, Thanks so much for reviewing your recent stay at Hampton Inn & Suites Phoenix Downtown and giving us a perfect 5/5 rating! We are pleased to know you had a positive impression of our accommodations and hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we eagerly anticipate your return for another enjoyable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

10/10 – Uitstekend

taofeek, Henderson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Customer Care Team op 19 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Jianwei

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sean op 18 mrt 2024
Thanks for the feedback! Glad to hear you had a good stay with us! Hope to see you again!

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean room and facility. Continental breakfast had many tasty options.
1 nacht verbleven in maart 2024
Reactie van Sean op 17 mrt 2024
Thank you for staying with us! Glad to hear you had a wonderful time here at the Hampton Inn Downtown Phoenix. We look forward to seeing you again and giving you another great experience!

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking availability (or how-to and/or WHERE to park in downtown if not wanting to not use valet service ) was not mentioned in property description online. Somewhat frustrating and nerve wracking trying to locate affordable safe parking when arriving late evening.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 15 mrt 2024
Dear Catherine, Thank you for choosing Hampton Inn & Suites Phoenix Downtown and for taking the time to leave us a rating of your recent stay at our hotel. We appreciate your feedback and thank you for awarding us a perfect 5/5 rating. We hope your stay was pleasant and you had a restful night at our hotel. We regret your displeasure with the lack of information about alternative parking arrangements in the downtown area. We do our very best to communicate our valet-parking-only service ahead of time to ensure it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Our front desk is always available to assist you with any information you may need, including providing details about alternative parking arrangements available in the downtown area. Nonetheless, we thank you for raising your concern with us and apologize for any inconvenience caused. We have noted your comments and shared them with our team for consideration. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even more enjoyable experience during your next trip to the area. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown