Voorkant van accommodatie

Beoordelingen van Metro Tempe Apartments

4 out of 5
Metro Tempe Apartments
2301 E Southern Ave, Tempe, AZ

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 387 van 821 beoordelingen" "
Gastenscore: 8 - Goed. 100 van 821 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 821 beoordelingen" "
Gastenscore: 4 - Matig. 102 van 821 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 139 van 821 beoordelingen" "

7,6/10

Netheid

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Gayle

Zakenreiziger, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The A/C did not properly work in the unit. We could not get maintenance to get it to work properly and had to deal with the inside being a constant 76-78 degrees. Not a fully staffed front desk and not a great area in general.
2 nachten verbleven in mei 2024
Reactie van Kristie op 16 mei 2024
Gayle,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.Kristie Peel, Operations Manager

4/10 – Matig

Ramune

Negatief: Netheid, voorzieningen
We found bugs in the shower and in the room. It looks like the room wasn't cleaned, someone's hair was everywhere.
1 nacht verbleven in mei 2024
Reactie van Kristie op 8 mei 2024
Ramune,We are sorry to hear you had a bad experience with your stay! That is definitely not our expectations here at Metro Tempe. Thank you for bringing this to our attention. We hope you will come back so we can show you what we truly have to offer.

2/10 – Ontzettend slecht

Kristina

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole property smelled of smoke and you could hear dogs barking as soon as we made it to our floor.
1 nacht verbleven in april 2024
Reactie van Kristie op 8 mei 2024
Kristina,Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We hope that you will give us another try in the future. Kristie Peel, Operations Manager

10/10 – Uitstekend

Courtney

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Will come back anytime I need to! Peaceful!
2 nachten verbleven in april 2024
Reactie van Kristie op 8 mei 2024
Courtney,Thank you for sharing your experience with us and the community!!! Please come back to see us again soon!

10/10 – Uitstekend

Cruz

Positief: Netheid, staat van de accommodatie en faciliteiten
Best place to rent
1 nacht verbleven in april 2024
Reactie van Kristie op 8 mei 2024
Thanks for your awesome review Cruz! See you again soon!

6/10 – Redelijk

Amber, Mesa

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There is supposed to be breakfast and dinner hey don’t serve nothing but a little candy bar and watery coffee that is like a tea
2 nachten verbleven in april 2024
Reactie van Kristie op 8 mei 2024
Thanks for your feedback!!

2/10 – Ontzettend slecht

Arnoldo

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kristie op 8 mei 2024
We are sorry to hear that your stay was not a pleasant one. Please reach out to us and let us know how we could have made it better for you. We would love to host you again soon!! Kristie Peel, Operations Manager

10/10 – Uitstekend

Carlo, Phoenix

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Texting people are quick to respond
2 nachten verbleven in april 2024
Reactie van Kristie op 24 apr 2024
Carlo,Thank you for the 5 stars!!! See you again soon!!!

4/10 – Matig

allen

Reisde met familie
Negatief: Voorzieningen
Not terribly bad
1 nacht verbleven in februari 2024
Reactie van Kristie op 20 apr 2024
Allen,Joseph, Thank you for your feedback, please let us know what we could have done to make it a positive one.Kristie Peel, Operations Manager

10/10 – Uitstekend

Rishi

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Rishi,Thank you for the awesome review!!! We hope to host you again soon! Kristie Peel, Operations Manager

10/10 – Uitstekend

Carlo, Phoenix

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Kristi is the best! Housekeepers rock as well!
1 nacht verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Carlo,We appreciate your feedback and we’re glad that you enjoyed your stay.

2/10 – Ontzettend slecht

Kjirsten

Negatief: Netheid
3 nachten verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Kjirsten,We’re sorry that we didn’t meet your expectations. Please know that we take all feedback seriously and will make every effort to improve our services. Please reach out to us directly and we’ll be glad to assist you with your concerns. Kristie Peel Operations Manager

10/10 – Uitstekend

Carlo, Phoenix

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rhinian is the neat newaletter maker in Phoenix
1 nacht verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Carlo,,Thank you for the 5 stars!! We are pleased to hear you enjoyed your stay. Please come back to see us again soon! Kristie Peel Operations Manager

10/10 – Uitstekend

Carlo, Phoenix

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Boss lady Rhianon is not only a sweetheart, she's on top of everything.
1 nacht verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Carlo,Thank you so much for taking the time to leave us positive feedback.

8/10 – Goed

JOSHUA

Reisde met partner
Positief: Netheid
The room was pretty cool. The bathroom could have been touched up/remodeled. Kitchen area was great. We literally just sleep and watched a little TV. Used the room as a brief stay after leaving an air b and b with family. Close to the airport and quiet. Served it purpose!!
1 nacht verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Joshua,We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Kristie Peel Operations Manager

8/10 – Goed

Thelma

Positief: Netheid, staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in februari 2024
Reactie van Kristie op 20 apr 2024
Thelma,Thank you for taking the time to leave us a review. We are happy to see that your experience with us was a good one!

4/10 – Matig

Jennifer

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Looks can be deceiving and you get what you pay for. They did some renovations which helped a little like the bathroom was clean and modern and there was a standard size refrigerator, sink, dishwasher, Roku TV, keurig, toaster oven and microwave which were nice, but the inside of the toaster oven was crusty and didn’t look clean. The room was generally clean but the furniture and lighting is old and outdated. The lighting was yellow, old and dingy. When we arrived, it reeked of a musky smell like they were covering up something and noticed the door to enter our room was missing the metal piece on the door frame that the latch secures to. It was basically a big hollow space so the door latch could easily be pushed in with a flat surface from the outside to get in. It looked like someone already tried to pry open the door and broke it. This was a huge safety issue and after reporting it to the property manager, they said they were sold out and couldn’t move us to a different room and they didn’t have anyone available to fix it until the next morning. They did a janky job fixing it. So we slept at night with a couch against our door to secure it from the inside. This was unacceptable!!! They didn’t even offer a discount for the inconvenience. The entrance to the place from the outside was via a keypad entry and code. So someone can easily prop the door open, and someone did one night, so anyone can get in and there’s no security which was another safety issue.
2 nachten verbleven in april 2024
Reactie van Kristie op 20 apr 2024
Jennifer,We are so sorry that you experienced that during your stay. We will use your feedback for improvements in the future and hope that you will consider returning. Thank you, Kristie Peel, Operations Manager

10/10 – Uitstekend

KRISTOPHER

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, staff is very friendly and totally would recommend.
4 nachten verbleven in april 2024
Reactie van Kristie op 20 apr 2024
KRISTOPHER,Thanks for the review! You made our day! We look forward to making your day again real soon. Kristie Peel Operations Manager

2/10 – Ontzettend slecht

Julie

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nothing but problems once I made my reservation! I paid extra to have an early check in, but was told when I arrived at the early time that the room was not ready. I had to come back 2 hours later, being from out of town and had an event to get to by 5pm, I waited in the parking lot. I saw many people go in with luggage and never come back out as I did, I received my text with the room number and code @ 3:30 but it said that I couldn't check in before 4:00. At 3:55 I went in to check in, I was entering the code to the assigned room when the door suddenly opened and this room was already occupied. I went back to the front desk to ask why if check in was at 4:00 pm, there were people in my assigned room prior to me getting there? They made the people leave, had a maid " re clean" the room. I remember seeing these people in the parking lot about an hour before, so they had to have been allowed to check in early as I assume all the other people that went in and didn't come back out did as well. I was told my early check in charge would be refunded. I haven't seen it yet. These are just the problems I had getting into the room, once I got into the room the problems continued. The remote for the front area TV was in pieces, I had to hold it together to get it to work, so I thought since the couch was so dirty I would turn on the TV in the bedroom, it turned on but said there was no signal. This was not the end of the issues I had, I will never stay here or with this corp again.
1 nacht verbleven in april 2024
Reactie van Kristie op 7 apr 2024
Julie,We very much appreciate your comments regarding your great stay. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. We are taking the appropriate measures to address these issues. It is our hope that you will give us the opportunity to better serve you in the near future. Thank You, Kristie Peel, Operations Manager

10/10 – Uitstekend

Fidel, Goose Creek

Positief: Netheid, staat van de accommodatie en faciliteiten
The place was quiet and very clean
1 nacht verbleven in april 2024
Reactie van Kristie op 7 apr 2024
Fidel,Thanks for leaving us this great review ! Kristie, Operations Manager

2/10 – Ontzettend slecht

Kimani

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Property wasn’t good inside. Had a weird smell, there was roaches. The sheets were dirty or stained. Wouldn’t recommend. If I could leave pictures I would.
1 nacht verbleven in april 2024
Reactie van Kristie op 7 apr 2024
Kimani,We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Thank you, Kristie Peel, Operations Manager

2/10 – Ontzettend slecht

Adan

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Honestly I have a really really bad experience staying in this apartment We take a shower after when we going to the bed I put my daughters in bed to sleep My daughter's a star screaming because cockroaches walking around the bed and night stand I trying to sleep and sofa and i see cockroach floor ,, I go to the bedroom and I see Cockroches are round very bad Including the kitchen sink.. I send those pictures and videos to the number they answer me When I try to Check-in.. When I text this number the person behind this number offer me another unit but I have my daughters already sleeping after i clean.. Around midnight I turn on the Air conditioner AC Guess what the AC is not working the room is hot. .. It's terrible I open the windows to we can get fresh air But I can't sleep because the noise from the car's outside is very loud the person behind the number they offer me again another room around midnight I can't take it because I have my Daughters already sleep around millones this is very bad experience I hope expedia or metro Tempe refound me The money for staying in this durty apartment that night.if not its ok but i never stay in this apartment complex and i don't recommend to anybody..
1 nacht verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Adan,We’re sorry that you had a negative experience with our Tempe location. We take all feedback seriously and are constantly working to improve our guests experiences. Please let us know if you have any suggestions on how we could do better. Thank you for visiting us, and we hope you’ll give us another chance in the future Kristie Peel Operations Manager

2/10 – Ontzettend slecht

Rolissa

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was rude and the rooms smelled like mildew.
1 nacht verbleven in maart 2024
Reactie van Kristie op 20 apr 2024
Rolissa,Thanks for leaving us this review we applicate your feedback . We will be sure to look into this . Kristie Peel Operations Manager

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was adequate enough. Knowing what I know I would stay here again.
1 nacht verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Mark,We’re really grateful and appreciate you taking the time to share your rating with us.Kristie Peel, Operations Manager

6/10 – Redelijk

Jennifer

Zakenreiziger
Negatief: Netheid
There was small roaches inside my room. The bed sheets where thin and had stains on them.There was dog poop in the lobby. I would definitely not stay here again.
5 nachten verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Jennifer,Thanks for leaving us this review we applicate your feedback . We will be sure to look into this.. Kristie Peel, Operations Manager

8/10 – Goed

KATE

Positief: Staat van de accommodatie en faciliteiten
Could of used some earplugs. Very loud road noises
1 nacht verbleven in maart 2024
Reactie van Kristie op 20 apr 2024
Kate,Thank you for your feedback We appreciate it and hope to see you again soon .

6/10 – Redelijk

Erin

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Creaky floors - we could hear every step of the people above us. The coffee machine was broken. There was a toenail in the bed.
2 nachten verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Erin,Thank you for taking the time to leave a review. We’re sorry to hear that our property didn’t meet your expectations. Please let us know if you have any suggestions on how we could improve. Hopefully we will see you again in the future Kristie Peel, Operations Manager

10/10 – Uitstekend

deb

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The gal who checked us in was fabulous! Very accomodating.
2 nachten verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Deb,Thanks for your kind words about the staff We Hope to see you again soon !Kristie Peel, Operations Manager

2/10 – Ontzettend slecht

andrew

4 nachten verbleven in maart 2024
Reactie van Kristie op 20 apr 2024
Andrew,We are extremely sorry that you did not enjoy your stay. We would love to hear more about your experience. Thank you so much, Kristie Peel Operations Manager

2/10 – Ontzettend slecht

Irma

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
When we arrived at the room, the door was open. We went in to check it anyone was in there but it was empty. We had been given a code for the door at checkin which means anyone can have that code. The door did not have a deadbolt to close from the inside and the latch to lock from inside was also broken so we did not feel safe at all. When we texted to let them know and to have them give us a new room, they said they didn’t have another and we could cancel the reservation. It was 10pm and we were too tired to move. We ended up bumping the couch up to the front door to keep anyone from opening the door. The next issue was that it was impossible to sleep with the sound of the AC unit. It is understandable that these units make noise, but this was at another level. Unbelievably loud! The smell in the lobby and the halls was not pleasant. The security guard was the only good thing from this stay. Very friendly. We will NEVER stay here again and definitely DO NOT RECOMMEND.
Reactie van Kristie op 24 mrt 2024
Irma,We are extremely sorry for your experience. This is not our standard whatsoever. We appreciate your feedback regarding your stay and will use it for improvements. I hope that you will give us another chance. Thank you again, Kristie, Operations Manager

2/10 – Ontzettend slecht

OSCAR

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Thin walls, onsite security called multiple times by other tenants for noise. Unhelpful management. Surprisingly worn and dirty.
Reactie van Destiny op 24 mrt 2024
Oscar,Thank you for your time and feedback we hope you can stay with us again to see what we truly have to offer.Kristie Peel, Operations Manager

4/10 – Matig

Stacy

Reisde met familie
Negatief: Netheid
The price was nice as was the location and free parking. The hotel elevator, hallways were very sticky and dirty. The room assigned had a strong mildew type smell. Even with windows open for the day.
2 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Stacy,We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll give give us another try to make your next visit a positive one.Kristie Peel, Operations Manager

6/10 – Redelijk

Aaron

2 nachten verbleven in februari 2024
Reactie van Kristie op 24 mrt 2024
Aaron, We would like to hear more about your stay with us if you have the time to chat. Operations Manager

4/10 – Matig

Meri

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very disappointed in this place! It was terribly stinky as several others have mentioned! My daughter was gagging all the way to and once inside our room even. We had to go buy an air freshener in order to even stay here. The window was broken and let in all the very loud traffic noise from the busy street right outside. There was a greasy pot and lid inside the cupboard and the bathroom was also dirty. We were provided with several plates but only 1 bowl, 1 fork and 1 spoon, to share I guess, pretty insane! No cooking utensils at all. The beds were very hard and uncomfortable and we didn't have enough bedding, pillows or blankets for us either. Motion detector light switches within view of the beds, whose brilliant idea was that? Not the place to stay!
Reactie van Kristie op 24 mrt 2024
Meri,thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kristie, Operations Manager

6/10 – Redelijk

Brett

Negatief: Netheid, staat van de accommodatie en faciliteiten
i found cockroaches in the bathtub. they were still young as they werent very big but still cockroaches are gross
7 nachten verbleven in februari 2024
Reactie van Kristie op 24 mrt 2024
Brett,Thank you for taking the time to review us. We do our best to give outstanding service to our customers and we are saddened by your recent experience with us. We have taken note of everything you wrote in this review so that our team can learn from it. Thank you, Operations Manager

2/10 – Ontzettend slecht

Yeping

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
After check this place out, it is not a safe place to stay. We end up choosing to leave the place, and did not stay the night.
1 nacht verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Yelping,Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. Operations Manager, Kristie

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We liked the layout of the room and having the full size refrigerator/freezer. The ease of getting in the room was great! The downfalls were the one ply toilet paper, no kleenex and only one trash can in the room, which were very minor. We would definitely stay here again.
3 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Linda,Thanks for your review it's a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kristie Peel Operations Manager

10/10 – Uitstekend

Ellen

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Place was perfect for our trip. Thank you.
1 nacht verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Ellen,Thanks for the review! You made our day! We look forward to making your day again real soon. Kristie Peel Operations Manager

10/10 – Uitstekend

Jessica

1 nacht verbleven in december 2023
Reactie van Kristie op 24 mrt 2024
Jessica, Thanks for the 5/5 review we truly appreciate it .Kristie, Operations Manager

4/10 – Matig

Aundrea

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
Loud, tv didn’t work, AC was loud and “clunky” no receptionist after 5pm, no water pressure
2 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Aundrea,Thanks for leaving us this review we applicate your feedback . We will be sure to look into this . Kristie Peel Operations Manager

2/10 – Ontzettend slecht

Gildardo

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Había plaga de cucarachas
4 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Gilardo, Thanks for this information we will be sure to look into this with the team. Kristie Peel Operations Manger

2/10 – Ontzettend slecht

rosalie

1 nacht verbleven in maart 2024
Reactie van Kristie op 7 apr 2024
Rosalie,We are extremely sorry that you did not enjoy your stay. We would love to hear more about your experience. Thank you so much, Kristie Peel Operations Manager

4/10 – Matig

Justine

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Frustrating all around. I booked this place, I was asked to go through a different link to place a security deposit. Ok fine, I did that. Didn’t get confirmation or a message saying anything about it going through or not. Never received an email about how to check in, so I message them and they say oh the deposit didn’t go through. Try to redo it and it gives an error that there is a processing issue, so I try a different card, same issue so I assume it’s in the website. We are 20 mins out from the place at this point and I don’t know if we will be able to get in. Finally it goes through. I get the email saying go use the side door facing the parking lot. We attempt to use that door with the only code that is provided. Didn’t work. Went through the front door and it smelled like someone dumped and waited bottle of cleaner, it was so strong it was like they were trying to cover the smell. Get to the room and realize there is another side door that doesn’t face the parking lot, but we try it. Still doesn’t work. So we get into the room, the ac is off. So we turned it on, the vent in the living room is closed so we have to climb on a chair to open it, not that that did much. The bathroom door didn’t fit in the door frame so we couldn’t close the door all the way. The worst part was the motion sensor lights. Everytime we rolled over at night ever single light in there turned on. I got zero sleep because I was up all night turning the lights off. The bathroom seemed dirty also.
Reactie van Kristie op 24 mrt 2024
Justine,,We are so sorry that you experienced that during your stay. We will use your feedback for improvements in the future and hope that you will consider returning. Thank you, Kristie Peel, Operations Manager

2/10 – Ontzettend slecht

RAFAEL JR

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not how the pictures look
4 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Rafael Jr,We apologize that our service was not as advertised. We always strive to deliver an experience that meets your expectations. Kristie, Operations Manager

2/10 – Ontzettend slecht

Marie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was very unclean. It did not look to have clean bedding. The pillows were old and stained. Flooring corners dirty. No drain in the shower. Hair was in the shower, sheets, blankets. The atmosphere felt unsafe. No front desk help at night but on-site security. We left and requested a refund.
7 nachten verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Marie,Thank you for taking the time to review us. We do our best to give outstanding service to our customers and we are saddened by your recent experience with us. We have taken note of everything you wrote in this review so that our team can learn from it. Thank youKristie, Operations Manager

2/10 – Ontzettend slecht

Charles

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Charles,we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations.Kristie Peel, Operations Manager

4/10 – Matig

Abel

Negatief: Netheid, staat van de accommodatie en faciliteiten
Understaffed. Online presentation vs. reality were very different. Machinery in fitness center was either not plugged in or required me to set up an account to use the treadmill. Bed was ok and everything else was average
1 nacht verbleven in maart 2024
Reactie van Kristie op 24 mrt 2024
Abel,Thank you for staying with us and for this feedback we will touch base with our staff to see why this happened as this is not our standard. We hope you can stay with us again in the future to see what we have to offer. Kristie, Operations Manager

8/10 – Goed

Pavel

Reisde met een groep
Positief: Netheid, voorzieningen
The property is not well maintained. The TV in the room was not working. In the fitness center machines were broken and equipment was missing
1 nacht verbleven in maart 2024
Reactie van Kristie op 2 mrt 2024
Pavel,Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Details like these are vitally important to us so we know what we can do to make it better next time. Kristie, PeelOperations Manager

8/10 – Goed

Jessica Yunhue

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Esta bien
1 nacht verbleven in februari 2024
Reactie van Kristie op 2 mrt 2024
Jessica,Thank you so much for your great review! Kristie Peel, Operations Manager

4/10 – Matig

Jennifer Dolan

Reisde met familie
Negatief: Netheid, voorzieningen
My biggest issue were the unregistered guests that scattered when the lights turned on.
2 nachten verbleven in februari 2024
Reactie van Kristie op 2 mrt 2024
Jennifer,Thank you for sharing your experience so we can improve. This experience doesn’t align with the high service standards we hold ourselves to. This includes making sure doesn’t happen again. Kristie, Operations Manager