Een bureau, gratis babybedden, gratis wifi, beddengoed

Beoordelingen van Motel 6 Phoenix, AZ - Airport - 24th Street

2 out of 5

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 113 van 563 beoordelingen" "
Gastenscore: 8 - Goed. 110 van 563 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 563 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 563 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 143 van 563 beoordelingen" "

6,4/10

Netheid

7,2/10

Personeel en service

5,6/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Franciscus

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed at this motel end of April. Despite the reviews leaving us optimistic about the stay ahead we were very much disappointed and disgusted... We stayed in room 203 (after assigned room 110 seemed to be occupied) and already when we arrived we saw two bugs crawling on the ground near the beds, of which one was a cockroach of 1/3". Having killed them we went to sleep confident that that would've been it, but no... We woke up two times in the night with bugs crawling on us. We couldn't sleep from 5AM onwards being too shocked about the situation. We turned on the lights and started dressing and packing finding about 10 more bugs of which mostly cockroaches. Contact with the motel didn't go smooth and so far we didn't receive any reaction on the situation itself, would they find it normal...?
1 nacht verbleven in april 2023
Reactie van Guest Relations Specialist op 20 mei 2023
Hi Franciscus! Thank you for bringing to our attention your experience and comments regarding your stay. We're so sorry for the unfortunate incident that you experienced regarding the visit of unwelcomepests in your room. We want to assure you that we are thoroughly investigating this claim and that although we have not yet found any evidence of a cockroach infestation, we are taking the necessary precautions toensure that nothing is missed. Further, any issue related to insects is promptly addressed through professional treatments right away. We thank you for bringing the matter to our attention, so that we can respond as quickly as possible.

8/10 – Goed

Christian

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2017

10/10 – Uitstekend

Lawrence

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean property clean room a bit noisy because of the airport a little over priced for a motel 6
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 22 mei 2024
Hi Lawrence,Thank you for your feedback. We're glad to hear that you found our property and room clean. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations in this regard. We understand that noise can disrupt your stay and we will do our best to minimize its impact on future guests. Regarding pricing, we regularly review our rates to ensure they reflect the value and quality of our accommodations and services. We appreciate your input and will take it into consideration as we continue to make improvements. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 – Goed

ANDREA

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The room was clean and the shower was hot.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 22 mei 2024
Hi Andrea,We're glad to hear that you found your room clean and the shower hot! Providing a clean and comfortable environment for our guests is a top priority, and it's great to know that we met your expectations in this regard. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 – Goed

Rodney

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 18 mei 2024
Hi Rodney,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 – Redelijk

Darin

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Prepaid reservation not found had to pay cash got charged twice
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 16 mei 2024
Hi Darin,It is concerning that your reservation was not found and that you had to pay cash, resulting in being charged twice. Please rest assured that we take these matters seriously, and we will investigate the situation promptly to rectify the payment issue and ensure that you are appropriately refunded for any overcharges. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

arthur

Positief: Netheid, personeel en service
no ice for guest
3 nachten verbleven in mei 2024
Reactie van Guest Relations Specialist op 13 mei 2024
Hi Arthur,We appreciate your positive rating and are glad to hear you enjoyed your stay overall. Regarding the issue with the ice, we sincerely apologize for any inconvenience caused. Rest assured, we constantly strive to improve our services, and your feedback will be shared with the relevant team to ensure such oversights are addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more satisfying experience in the future.

4/10 – Matig

Angel

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
The room smelled like cigarettes because I'm sure nobody cares that it's a non-smoke room. Check in lobby, the room, and area were very rundown. Will not be returning.
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 10 mei 2024
Hi Angel,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 4 mei 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

Aquera

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wish they would stop switching roads
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 4 mei 2024
Hi Aquera,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

2/10 – Ontzettend slecht

Aquera

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I wish that they would stop false advertising the rooms that are never available. I have had to pay way more than usual due to it and it makes me want to take my money elsewhere more reliable than this motel 6..
1 nacht verbleven in mei 2024
Reactie van Guest Relations Specialist op 4 mei 2024
Hi Aquera,We're genuinely sorry for any frustration you experienced with availability. However, we assure you that our team works diligently to provide accurate information regarding room availability. While we understand your disappointment, it's essential to note that our rates can fluctuate based on demand and other factors. We appreciate your feedback and hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 – Uitstekend

danny, hillsborough

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Relations Specialist op 6 mei 2024
Hi Danny,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

Aquera

1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 20 mei 2024
Hi Aquera,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 – Uitstekend

Ruslan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great atmosphere very friendly and professional
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 25 apr 2024
Hi Ruslan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the atmosphere at our hotel and that our staff provided friendly and professional service during your visit. Creating a welcoming and pleasant atmosphere for our guests is important to us, and we're delighted that you had a great experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

6/10 – Redelijk

rakesh kumar

1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 16 apr 2024
Hi Rakesh,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Good for the price if you are trying to avoid the higher prices downtown.
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 13 apr 2024
Hi Jason,We're delighted to hear that you found our hotel to be a valuable option, especially considering the premium prices typically found in downtown areas. Providing affordable accommodations without compromising on quality is a key priority for us, and we're thrilled that you recognized the value we offer. While we understand that every guest experience is unique, we strive to consistently exceed expectations and provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

2/10 – Ontzettend slecht

Ankit

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 9 apr 2024
Hi Ankit,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 – Redelijk

Pascal, Rouyn Noranda

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noisy
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 7 apr 2024
Hi Pascal,We're truly sorry to hear about your experience with noise during your stay. Our team works diligently to ensure all guests enjoy a peaceful environment, and we apologize if we fell short of this expectation during your visit. We'll certainly investigate this matter further to identify any areas where improvements can be made. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 – Redelijk

ANA

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Mala atención por parte del personal.
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 4 apr 2024
Hi Ana,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and we take it seriously. We will address this matter with our staff to ensure that all guests receive the courteous and attentive service they deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Carrick

Zakenreiziger
Positief: Personeel en service, voorzieningen
Good
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 3 apr 2024
Hi Carrick,Thank you for sharing your feedback! We're delighted to hear that overall, you had a good stay with us. Your satisfaction is our top priority, and we're glad that you enjoyed your time at our hotel. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

Bobby

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not recommend this property.
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 27 mrt 2024
Hi Bobby,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 – Redelijk

Emilio

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
No bad, nothing extraordinary normal to stay pne night
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Emilio,Thank you for sharing your insights with us! We strive to provide the best possible experience for our guests and we're delighted that we were able to met your expectations. We hope to have the opportunity to serve you again soon!

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 27 mrt 2024
Hi Gabriel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 – Redelijk

Alisha

1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 13 apr 2024
Hi Alisha,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 – Matig

Charles, Merced

1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 13 apr 2024
Hi Charles,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 – Ontzettend slecht

Purushotham

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very bad experience.
6 nachten verbleven in februari 2024
Reactie van Guest Relation Management op 21 mrt 2024
Hi Purushotham,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 – Redelijk

Winnie

Positief: Netheid, personeel en service
Property is older but like other said maintained overall well. Stephanie at check in was very nice with great customer service. 2 stars for the room due to the shower head not turning on, only the tub faucet. Wanted to mention it at checkout around 9 but no one was at the front.
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 19 mrt 2024
Hi Winnie,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property well-maintained and that Stephanie provided you with excellent customer service during check-in. We have taken note of your concerns, and we will address this issue promptly with our maintenance team to ensure that it is resolved for future guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 – Goed

Jazmin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
...
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 17 mrt 2024
Hi Jazmin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 – Redelijk

Yuto

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
湿っぽい匂いが気になった
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 12 mrt 2024
Hi Yuto,Thank you for bringing this to our attention. Maintaining a fresh and comfortable environment for our guests is of utmost importance to us. Rest assured, we take your comments seriously and have already initiated a thorough inspection of the affected areas to address any underlying issues promptly. Our dedicated housekeeping and maintenance teams are committed to ensuring that our accommodations meet the highest standards of cleanliness and comfort for all our guests. We would be honored to have another opportunity to provide you with the exceptional hospitality and experience that we strive to deliver to all our guests on your next visit with us.

8/10 – Goed

Jazmin

1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 31 mrt 2024
Hi Jazmin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Juan carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 10 mrt 2024
Hi Juan Carlos,We're thrilled to hear that you experienced good service during your stay with us. Providing exceptional service is our top priority, and it's gratifying to know that we met your expectations. Our dedicated team works tirelessly to ensure that every guest feels welcomed and attended to throughout their visit. Your positive feedback motivates us to continue delivering outstanding hospitality experiences. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Rebecca

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I knew staying at a motel 6 it wasn’t going to be high end but this was the most disgusting motel room I’ve ever seen. It smelled like smoke and human, the toilet was coming off the floor, the floors were dirty, sheets ripped, bedding stained, shower lukewarm.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 10 mrt 2024
Hi Rebecca,We're truly sorry to hear about your disappointing experience during your stay. At our establishment, cleanliness and comfort are paramount, and it's disheartening to learn that we fell short of your expectations. We strive to maintain high standards throughout our rooms, ensuring they are fresh and inviting for all guests. Your feedback is invaluable as it allows us to address any issues promptly and make necessary improvements to enhance the overall guest experience.

8/10 – Goed

Jazmin

1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 29 mrt 2024
Hi Jazmin,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

Jasmin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The one and only "good" thing about this motel is its proximity to the airport. I paid $180 for two people to be put in a small room with one towel, one small bed and all that is dirty, loud and doesn't seem safe to me at all. This motel looks like one of those that are rented by the hour. Everything about this place is terrible! it shouldn't be more than $20 per night. Don't stay here!
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 13 mrt 2024
Hi Jasmin,We appreciate your feedback regarding the cleanliness, noise levels, and safety concerns you experienced during your stay. Please know that we take these matters very seriously, and we have immediately addressed your concerns with our housekeeping and maintenance teams to ensure that such issues are rectified. We understand the importance of providing our guests with comfortable accommodations, and we regret that we fell short of this during your visit. Your feedback is invaluable to us as we continually strive to improve our services and facilities. This is not reflective of the high standards we aim to maintain, and we will review our room preparation procedures to ensure that each guest receives the appropriate amenities. We hope you will consider giving us another opportunity to exceed your expectations in the future.

2/10 – Ontzettend slecht

Elizabeth, Thornton

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 13 mrt 2024
Hi Elizabeth,Thank you for choosing us for your accommodation needs. Your satisfaction is our top priority, and we would love to learn more about your stay to address any concerns you may have had. If you could kindly provide us with additional details about your experience, we would be grateful for the opportunity to make things right. We appreciate all feedback from our guests, as it helps us identify areas where we can improve our services. We hope to have the chance to welcome you back for a more enjoyable stay in the future.

10/10 – Uitstekend

Monica

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Estefanía was an awesome receptionist at motel6
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 3 mrt 2024
Hi Monica,We're thrilled to hear that you had a positive experience with Estefanía during your stay at Motel 6. Our team takes great pride in delivering exceptional customer service, and Estefanía's dedication reflects that commitment. We strive to ensure all our guests feel welcomed and valued from the moment they arrive, and it's wonderful to know that Estefanía contributed to your enjoyable stay. We appreciate your feedback and look forward to welcoming you back to Motel 6 in the future.

6/10 – Redelijk

Fanuel

1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 22 mrt 2024
Hi Fanuel,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

4/10 – Matig

Rachel

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room had a very strong smell, the bathroom floor was incredibly sticky, and the bed wasn't terribly comfortable.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 1 mrt 2024
Hi Rachel,Thank you for taking the time to share your feedback with us regarding your recent stay. We're disappointed to hear about the strong smell in your room, the sticky bathroom floor, and the discomfort of the bed. Providing a comfortable and pleasant experience for our guests is of utmost importance to us, and it's clear that we fell short of meeting your expectations in these areas. Please know that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ontzettend slecht

Erik

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I would stay somewhere else if you’re able.
2 nachten verbleven in februari 2024
Reactie van Guest Relation Management op 27 feb 2024
Hi Erik,Thank you for sharing your feedback with us, if you have more detailed information for us to investigate and review this thoroughly, we would appreciate it. We do hope that we can have another chance to serve you and provide you with the level of service and accommodation that we are known for.

8/10 – Goed

Catalina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 27 feb 2024
Hi Catalina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 – Matig

Tanya

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dont stay here unless you have no choice. I regretted paying more than 200 dollars here, would rather pay more for clean bed, daring to use the shower, breakfast and a clean, comfortable bed..😳
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 27 feb 2024
Hi Tanya,Thank you for sharing your feedback with us. We understand the importance of cleanliness, comfort, and value for money in creating a positive guest experience, and we regret that we did not meet your expectations in these areas. Your comments have been taken seriously, and we will use them to improve our services moving forward. Please be assured that we are committed to providing clean and comfortable accommodations for all our guests. We will review our pricing and amenities to ensure they align with the value we aim to offer. Your feedback is invaluable to us as we continually strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more improved stay.

2/10 – Ontzettend slecht

Denisse

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Water to the rooms was shut down without notice.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 27 feb 2024
Hi Denisse,Thank you for sharing your experience during your stay. Please be assured that we have taken your comments seriously and have already taken steps to address the issues you highlighted. Our maintenance team is working diligently to ensure that our services and facilities are working at all times. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that exceeds your expectations.

10/10 – Uitstekend

Roman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was incredibly clean
2 nachten verbleven in februari 2024
Reactie van Guest Relations Specialist op 25 feb 2024
Hi Roman,We deeply appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we are delighted to hear that it was evident during your stay. Our dedicated housekeeping team works diligently to ensure that every corner of our premises is immaculate, providing guests like yourself with a comfortable and enjoyable environment. Your satisfaction is paramount to us, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 – Uitstekend

José Fco. Avila

Reisde met een groep, Zakenreiziger
It is close to downtown and with fast access roads
3 nachten verbleven in februari 2024
Reactie van Guest Relations Specialist op 24 feb 2024
Hi Jose,We appreciate your positive feedback regarding our hotel's convenient location near downtown and its easy access to major roads, which undoubtedly enhance the overall guest experience. We continually strive to provide a comfortable and accessible stay for all our guests. Your satisfaction is our priority, and we're delighted to hear that our strategic positioning met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Shin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
むり
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 20 feb 2024
Hi Shin,Thank you for your rating and feedback. If you can provide more detailed information regarding your experience, that would help us identify and provide. a proper resolution. We hope to have the chance to host you again and provide you with the service and quality that we are known for.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I booked a non smoking room me and my boyfriend walked in instantly smelt like cigarettes. We also found a half lit cigarette in the bathroom and there was a pad on the peep hole. The bed smelt so bad we hardly slept was very uncomfortable overall bad experience.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 20 feb 2024
Hi guest,Thank you for bringing this to our attention. Maintaining a smoke-free environment is a top priority for us, and we regret that your non-smoking room did not meet our usual standards in this regard. We have addressed this issue with our housekeeping and maintenance teams to ensure that thorough inspections are conducted before guests check in to prevent any recurrence of such incidents. Your comments have been shared with our management team to investigate and take corrective measures to improve the quality of our accommodations. We hope to have the opportunity to welcome you back and impress you with the service and quality that we are known for.

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What A Pleasant Surprise- Call Them
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 20 feb 2024
Hi Patrick,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 – Uitstekend

Lucille

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 20 feb 2024
Hi Lucille,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

6/10 – Redelijk

Leticia

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Relation Management op 13 feb 2024
Hi Leticia,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 – Ontzettend slecht

Sean

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not have running water
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 9 feb 2024
Hi Sean,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and rest assured this has already been resolved by our team as soon as possible. This is not the experience and service that we wanted you to have, and we hope that you can give us another chance to serve you and provide you the level of accommodation that we are known for.