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Beoordelingen van Windmill Suites Surprise, Ascend Hotel Collection

2.5 out of 5
Windmill Suites Surprise, Ascend Hotel Collection
12545 W Bell Road, Surprise, AZ

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 567 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 256 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1002 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Aracely

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s super clean doesn’t smell like smoke and quiet. Love that they have fresh eggs and sausage made everyday and can make your own waffles. Staff is nice and there’s places to eat at walking distance.
3 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 20 mei 2024
Thank you for taking the time to review your recent stay. We are glad that you are pleased with our property . We hope that you can stay with us again soon . Safe Travels!!!

6/10 – Redelijk

Dawn

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The pool area and pool were not cleaned. There was one table with an umbrella in a 98 degree full sun day. The room we had might have well had no windows. When we opened the curtains there was an outside wall in front of the windows. We could not see outside. It was like we were in a box. The breakfast was very good.
6 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 20 mei 2024
Thank you for taking the time to review your recent stay. On behalf of our entire team I would like to apologize for failing to exceed your expectations.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean,lovely rooms, and well lit parking. They need better internet and pool umbrellas.
2 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 20 mei 2024
Thank you for taking the time to review your stay. We appreciate your feedback and will be using this feedback to make improvements . We hope that you can stay with us again soon . Safe travels !!!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelent
2 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 17 mei 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !!! Safe Travels !!!

10/10 – Uitstekend

william

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room with a comfortable bed. Room had a nice layout and good breakfast. Also staff was very pleasant
4 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 17 mei 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed the layout of our suites and we appreciate your kind words about our team. We hope to see you back soon . Safe Travels !!

10/10 – Uitstekend

Onika

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was cozy
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 14 mei 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time at our property and we hope to see you back again soon . Safe Travels !!

10/10 – Uitstekend

Freddy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay at.
2 nachten verbleven in februari 2024
Reactie van Sandra Briseno op 11 mei 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed your stay. We hope you can stay with us again soon !!! Safe Travels!!!

4/10 – Matig

Mrs.

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Liked the landscape and service. Rooms were not as clean as they should have been. Not worth the fee charged.
3 nachten verbleven in mei 2024
Reactie van Sandra Briseno op 11 mei 2024
Thank you for taking the time to review your stay. We appreciate your feedback. Our rates vary based on demand and availability. We hope that you can stay with us again in the near future. Safe Travels !!!

8/10 – Goed

Jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly, room was clean. Breakfast was great! The staff serving breakfast was very efficient and hard working!
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 8 mei 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed the breakfast. We appreciate your feedback and kind words about our team .We hope you can stay with us again soon .

10/10 – Uitstekend

Jose J.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff, clean and convenient for our trip.
1 nacht verbleven in mei 2024
Reactie van Sandra Briseno op 8 mei 2024
Thank you for taking the time to review your recent stay . We appreciate your feedback and hope you can stay with us again soon .

10/10 – Uitstekend

Amity

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in mei 2024
Reactie van Jessica op 6 mei 2024
Thank you for taking the time to review your stay! We're so happy to hear you enjoyed our property, and do appreciate you for saying so with that 5/5. We do hope you keep us in mind for any future stays!

10/10 – Uitstekend

Esmerantina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you are visiting Surprise, the location is fine but it’s a bit of a drive from the airport. Hotel needs a refresh. It’s a little dark and dated. My room had plumbing issues.
4 nachten verbleven in mei 2024
Reactie van Jessica op 6 mei 2024
Thank you for taking the time to review your stay! We are sorry to hear that the property wasn't quite satisfactory during your time with us, but we do value the feedback and will be using it to better our hotel for the future. We are happy to hear that it didn't completely ruin your time with us, and do appreciate you for saying so with that 5/5. We do hope you keep us in mind for any future visits!

10/10 – Uitstekend

Jerrodd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 8 mei 2024
Thank you for taking the time to review your recent stay . We appreciate your feedback and hope you can stay with us again soon .

6/10 – Redelijk

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service
It was an ok hotel. Free breakfast not really all that to advertise. Older remodel needs better upkeep. I will not be staying here again. 1 and Done
5 nachten verbleven in april 2024
Reactie van Jessica op 6 mei 2024
Thank you for taking the time to review your stay! We appreciate the feedback and will be using it to better our hotel for the future. Safe travels!

8/10 – Goed

Veronica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jessica op 6 mei 2024
Thank you for taking the time to review your stay! We appreciate the feedback. We do hope you keep us in mind for any future visits!

8/10 – Goed

Janine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a nice stay at this property. It was conveniently located near family’s residence. The bed was comfortable, the space was roomy, and the A/C in the room was a little loud but otherwise everything worked out well for what we needed.
2 nachten verbleven in april 2024
Reactie van Jessica op 2 mei 2024
Thank you for taking the time to review your stay! We're so happy to hear the hotel checked so many of your boxes for comfort and convenience. We will be using your feedback to better the property for future stays. We do hope you keep us in mind whenever you're back in the area!

10/10 – Uitstekend

Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Sandra Briseno op 29 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and the rating of 5 out of 5. We hope to get the opportunity to have you as our guest again . Safe travels !!!

10/10 – Uitstekend

matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel with wonderful grassy area for walking my dog.
5 nachten verbleven in april 2024
Reactie van Sandra Briseno op 29 apr 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 – Uitstekend

Caren

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024
Reactie van Sandra Briseno op 29 apr 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 – Uitstekend

Selena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 29 apr 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 – Uitstekend

Berlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel room was cozy. Soft comfortable bed and it’s clean. I would this hotel any day.
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 29 apr 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Sandra Briseno op 25 apr 2024
thank you for taking the time to review your recent stay. We appreciate your feedback and hope that you can stay with us again soon. Safe Travels !!!

10/10 – Uitstekend

Stanislaw

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast service.
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 24 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 – Uitstekend

Bruce, Lemon Grove

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and well maintained.
1 nacht verbleven in april 2024
Reactie van Sandra Briseno op 24 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 – Uitstekend

Antoine

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sandra Briseno op 19 apr 2024
Thank you for taking the time to review your stay. We appreciate your rating of 10 out of 10. Safe travels!!!

8/10 – Goed

Christopher, Calistoga

Reisde met familie
Positief: Personeel en service
The property is very tired. The hallways smelled of mold and/or stale beer. The staff lacked enthusiasm. The gym was lacking some basic items (mats, dumbbell variety, bench).
2 nachten verbleven in april 2024
Reactie van Sandra Briseno op 19 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and will be using it to make improvements. Safe Travels !!!

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid, personeel en service
Very nice motel. Huge suite. Lots of room. Great breakfast. Only issue is the airconditioner was very loud and the filter hasnt been changed in years. Gross
1 nacht verbleven in april 2024
Reactie van Sandra Briseno op 19 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and apologize for the ax filter. We will be sharing this feedback with our maintenance department. Safe Travels !!!

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the breakfast, and like the suite style rooms. Enjoyed the pool area.
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 19 apr 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time at our property. Safe Travels !!!

8/10 – Goed

chuck

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The staff were amazing. Room was clean and comfortable. With the exception of the pull out bed. The framework was broken and needed to be supported with the couch cushions to be used.
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 15 apr 2024
Thank you for sharing feedback about your recent stay . We appreciate your feedback and apologize if the sofa bed was not available for use. We hope that you can stay with us again in the near future. Safe Travels .

2/10 – Ontzettend slecht

Javier

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sandra Briseno op 15 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback .

10/10 – Uitstekend

Gene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reasonable price
2 nachten verbleven in april 2024
Reactie van Sandra Briseno op 15 apr 2024
Thank you for sharing feedback about your recent stay . We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe travels !!!

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Loved the pool and courtyard. Will stay there again when I come to the area but please fix treadmill and exercise bike in the gym.
4 nachten verbleven in april 2024
Reactie van Sandra Briseno op 15 apr 2024
Thank you for sharing your feedback with us. W appreciate your comments about our gym , we will have our maintenance take care of those issues. We hope to see you back again . Safe Travels !!!

10/10 – Uitstekend

Belinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the room layout. Spacious lobby. Wonderful outdoor covered patio.
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 15 apr 2024
Thank you for taking the time to review your recent stay and for giving us a rating of 5 out of 5 we appreciate your feedback and hope to see you back again soon . Safe Travels .

10/10 – Uitstekend

Lytton

2 nachten verbleven in april 2024
Reactie van Jessica op 2 mei 2024
Thank you for taking the time to review your stay! We're so happy to hear you enjoyed your time with us, and we thank you for saying so with that 5 out of 5 score. We do hope you keep us in mind for future stays!

8/10 – Goed

Michael

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe travels !!!

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed at this hotel several times when visiting the area. The staff is friendly, the property is clean, and I feel safe coming in alone. I will continue to stay here.
3 nachten verbleven in april 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and your rating of 5 out of 5. We hope that you can stay with us again on your next trip to Surprise. Safe Travels !!!!

8/10 – Goed

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our overall experience was good. It's an excellent value given what you get. * Suite: The space is nice to have for a family of 4. I would have preferred a queen size bed. * Pool: It was clean but there were a few stain spots. * Breakfast: It had a good selection and the quality was above average.
1 nacht verbleven in april 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope that you can stay with us again on your next visit to Surprise !! Safe Travels !!

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 and we hope to see you back again soon .Safe Travels !!!

10/10 – Uitstekend

Christy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was perfect! Staff friendly
2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe Travels !!!

10/10 – Uitstekend

Troy

2 nachten verbleven in april 2024
Reactie van Sandra Briseno op 24 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 – Uitstekend

nick

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location for us
5 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 1 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 – Uitstekend

Rebecca

Reisde met familie
Polite staff, clean rooms
4 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 1 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 – Uitstekend

Annelise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property - room was clean and spacious nice grounds and pool area and hot breakfast included
2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 1 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Would stay again.
3 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 25 mrt 2024
Thank you for taking the time to review your recent stay . We appreciate your feedback and hope to see you back again soon !!!!

6/10 – Redelijk

Rob

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 22 mrt 2024
Thank you for taking the time to review your recent stay. We will be using this feedback to make improvements. We hope you can stay with us again soon. Safe Travels !!!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean enough to eat off the floor,looks like a new property
3 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 22 mrt 2024
Thank you for taking the time to review your recent stay. We are glad you noticed our efforts in cleanliness. We hope that you can stay with us again on your next trip to Surprise, Arizona .Safe Travels!!!

10/10 – Uitstekend

Terrie, Happy jack

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great as always. Really loved room 134, definitely our favorite!
2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 22 mrt 2024
Thank you for staying with us. We are glad that you enjoyed your stay and even have a favorite room . We appreciate you coming back . See you next time. Safe Travels !!!

10/10 – Uitstekend

Theodore, Olathe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great suite for the price. Clever design.
2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 22 mrt 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope to see you back again on your next visit to Surprise Arizona. Safe Travels!!!

6/10 – Redelijk

Dustin

2 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 11 apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe Travels !!!

6/10 – Redelijk

Terry

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Old and need’s maintenance and updating.
3 nachten verbleven in maart 2024
Reactie van Sandra Briseno op 22 mrt 2024
Thank you for taking the time to review your stay. We will be sharing this feedback with our team in hopes for improvements . Safe Travels !!!