Deluxe kamer, 2 queensize bedden, uitzicht op zwembad | Uitzicht vanaf balkon

Beoordelingen van Accommodation By Willow Brook Lodge

2.5 out of 5

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 658 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1007 beoordelingen" "

9,0/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Lawrence David

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Great location.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Dewan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
2 nachten verbleven in mei 2024

10/10 – Uitstekend

My Perfect

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es buena y muy tranquila y limpia .
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Betty

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location.
2 nachten verbleven in mei 2024
Reactie van Donna op 23 mei 2024
Ms. Betty,Thank you for visiting and for sharing your review and comments. We hope you visit again soon.

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in mei 2024
Reactie van Donna op 23 mei 2024
Joseph,Thank you for visiting and for sharing a review and your comments. We are happy to hear it was a great stay! Come again soon.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds were very comfortable. Staff was friendly. Everything was clean. Great location. Rooms were small and a little high on the rates.
2 nachten verbleven in mei 2024
Reactie van Steven op 14 mei 2024
Erin,We are thankful you chose to stay with us and glad to know you enjoyed your stay.

10/10 – Uitstekend

Harlie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good. The only thing I had to do was clean the shower head. It looked like it hadn’t been cleaned in a while. Other than that everything was amazing and worked well.
3 nachten verbleven in mei 2024
Reactie van Donna op 13 mei 2024
Ms. Harlie,Thank you for visiting, We are happy to hear you had a great stay. We are sorry about the showerhead, we would have gladly changed it had we known it was an issue. We want you to be totally happy with your stay. Please visit again soon!

4/10 – Matig

Marc

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Housekeeping didn't clean toilet, make the bed, or clean the surfaces. They just dropped off towels in the room and removed the dirty ones.
3 nachten verbleven in mei 2024
Reactie van Donna op 13 mei 2024
Mr. Marc,We apologize if it was not communicated at check in or if you didn't notice the literature in your room to explain the housekeeping policy. We are happy to offer full service if a guest requests. Next time, just let us know and we are happy to do whatever you wish. Our goal is always to provide excellent service to our guests.

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to get to Dollywood & Cades Cove. The upgrades made to the lodge were very nice! The staff was also very friendly and helpful.
2 nachten verbleven in april 2024
Reactie van Donna op 28 apr 2024
Ms. Tracy,Thank you for booking, we are happy to hear that you enjoyed your visit to Willow Brook. We are always here to help when you return to Pigeon Forge.

8/10 – Goed

samantha

Positief: Netheid
Great locatiom
2 nachten verbleven in februari 2024
Reactie van Donna op 19 apr 2024
Ms. SamanthaThank you for visiting and for sharing a Review. We appreciate our guests and your feedback is appreciated.

10/10 – Uitstekend

nicole

3 nachten verbleven in april 2024
Reactie van Steven op 3 mei 2024
Nicole,Thank you for you review. We truly appreciate you!

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super nice and the rooms were great. Had the option to use the outside or inside pool as well. Would definitely stay again!
1 nacht verbleven in april 2024
Reactie van Donna op 8 apr 2024
Matthew,Thank you for visiting and for sharing a 5 of 5 Review. We love to hear that we have provided another great stay for our guests. We look forward to serving you again in the future.

8/10 – Goed

Jamie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very well kept. Location was perfect for what we wanted. Easy check in and out. Was disappointed with the continental breakfast. Was the same every day. Would suggest adding more fruit options and some muffin choices and maybe even donut choices throughout the week. I did think the pancake maker was convenient, would recommend getting a couple more of those machines to keep up with the busier times.
6 nachten verbleven in maart 2024
Reactie van Steven op 6 apr 2024
Jamie,Thank you for your review. We appreciate you and will definitely consider your feedback. We're glad you enjoyed your stay.

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was centrally located, and it was an easy walk to just about anything we wanted.
4 nachten verbleven in maart 2024
Reactie van Steven op 6 apr 2024
Bill,We agree, our location offers a lot of opportunity to walk to attractions and stay off the bust streets of Pigeon Forge. We appreciate you staying with us and look forward to next time!

10/10 – Uitstekend

Oliver

Everyone was nice and everything clean
2 nachten verbleven in april 2024
Reactie van Steven op 6 apr 2024
Oliver,We appreciate your kind words and are thankful you chose to stay with us. We hope to serve you again soon!

10/10 – Uitstekend

Kelly

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. My daughter loved the water slide
4 nachten verbleven in maart 2024
Reactie van Steven op 3 apr 2024
Kelly,We appreciate you and are glad you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A great stay!
1 nacht verbleven in maart 2024
Reactie van Donna op 1 apr 2024
Ms. Rhonda,Thank you for the 5 of 5 Review. We are so happy to hear that you had a great stay. It's always our goal to provide a great place for our guests.

10/10 – Uitstekend

Lacie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Steven op 3 apr 2024
Lacie,Thank you so much. We appreciate you taking time to review our property and thankful you enjoyed your stay. We look forward to next time.

10/10 – Uitstekend

Laxman Rao

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pools and slide are best
1 nacht verbleven in maart 2024
Reactie van Donna op 31 mrt 2024
Thank you very much for visiting. We are so happy that the weather permitted us to open the outdoor pool a little early this year for guests to enjoy. Please visit again soon.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Steven op 27 mrt 2024
Angela,Thank you for your review. We are thankful for you and glad you enjoyed your time here.

10/10 – Uitstekend

DHRUV

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kids friendly.
2 nachten verbleven in maart 2024
Reactie van Steven op 26 mrt 2024
DHRUV,We are glad you were able to make some memories with your kids at Willow Brook. If the enjoyed the indoor pool, they will really enjoy the outdoor pool. It's opening in a week or 2. Hope to see you there.

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room, clean and comfortable
1 nacht verbleven in maart 2024
Reactie van Steven op 26 mrt 2024
Victoria,Thank you so much! We hope to see you again soon!

6/10 – Redelijk

Emily

Reisde met familie
Positief: Personeel en service
This property was average at best. It definitely didn’t look near as nice as the pictures make it look. There were areas that were dirty and hadn’t been cleaned. The TV was grainy. I did like that we were right on the strip, and it was so easy to get everywhere.
2 nachten verbleven in maart 2024
Reactie van Steven op 26 mrt 2024
Emily,We are truly sorry that your stay was anything but the best. We hope to have an opportunity to serve you again. If you ever have an issue with room please let a staff member know so we can make your stay as enjoyable as possible.

10/10 – Uitstekend

Heather

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice. The pillows weren’t the best and the refrigerator was not clean on the top (it had food crumbs and brown liquids on it). The beds were comfy and the indoor pool was perfect for my kids.
3 nachten verbleven in maart 2024
Reactie van Steven op 23 mrt 2024
Heather,We are sorry to hear you had any issue during your stay. Next time please let a staff member know if there's an issue and it will be taken care of. If your kids likee the indoor pool, they'll surely enjoy the outdoor pool and it's opening soon. Hope to serve you again soon!

8/10 – Goed

Tara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right in town
3 nachten verbleven in maart 2024
Reactie van Donna op 22 mrt 2024
Ms. Tara,We certainly are blessed with a great location. We are happy that you visited and hope you will come again soon!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Freshly remodeled, slight musty smell in room, but would stay again, pool and hot tub great! Also no pac n plays or cribs
1 nacht verbleven in maart 2024
Reactie van Steven op 23 mrt 2024
Andrew, Thank you for your review. We're sorry you had any issue and if you ever do please let a member of our staff know. We are glad you enjoyed your stay. We do rent pack n plays for 8 per night just so you know. We hope to serve you again soon.

10/10 – Uitstekend

Laura

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great and courteous.We loved the indoor heated pool and indoor hot tub. The room was clean and the fridge was bigger than a mini fridge. There was a clean microwave. We liked the heat lamp in the bathroom. The breakfast was hot with more options than a standard continental breakfast, and there was a pancake machine our whole family enjoyed. We will come again.
3 nachten verbleven in maart 2024
Reactie van Steven op 21 mrt 2024
Laura, Thank you for your kind review. These are the reviews our staff works so hard for and it's nice to know when we hit the mark. We hope to serve you again soon!

10/10 – Uitstekend

Dayna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Property and close to a lot of activities!!
3 nachten verbleven in maart 2024
Reactie van Steven op 21 mrt 2024
Dayna,We are thankful for you and hope to see you again soon!

10/10 – Uitstekend

DAVID

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is accessible
1 nacht verbleven in maart 2024
Reactie van Donna op 19 mrt 2024
Mr. David,We are so happy to hear that you enjoyed your visit to Willow Brook. Our goal is to always provide a great stay for all guests.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the rooms and the theme throughout the property, it felt very homey.
1 nacht verbleven in maart 2024
Reactie van Donna op 17 mrt 2024
Ms. Melissa,Thank you for visiting and for sharing a review. We are happy to hear that you enjoyed our property. Our goal is to provide our guests an atmosphere where they do feel at home and welcome. We appreciate you!

10/10 – Uitstekend

David, Running Springs

1 nacht verbleven in maart 2024
Reactie van Steven op 3 apr 2024
David,Thank you for your review. We are glad you enjoyed your stay and appreciate the opportunity to serve you.

4/10 – Matig

Chad

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Arrived around 11 and the security guard was working the window. He couldn’t find my reservation and then told me to rebook with him. I told him it was nonrefundable. He ended up having to call someone to come in and I sat outside for 20 minutes waiting. I eventually got in and it was a decent stay. The check in process put a bad taste in my mouth
1 nacht verbleven in maart 2024
Reactie van Donna op 13 mrt 2024
We apologize that you had an issue at check in. Our Third Party reservations come through a separate website and since you only booked it moments before you came to the desk for check in, our Third Shift staff member had some difficulty finding it. We hope you will give us and Pigeon Forge another opportunity to serve you.

6/10 – Redelijk

Stacia

Reisde met partner
The bed was comfortable and room spacious, but the facility seemed runned down.
1 nacht verbleven in maart 2024
Reactie van Donna op 6 mrt 2024
Thank you for visiting and for sharing your review. We appreciate our guests and your opinion is important to us. While we are an older property, we do work hard to keep it up to date.

10/10 – Uitstekend

Zipporah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love it
3 nachten verbleven in februari 2024
Reactie van Donna op 28 feb 2024
Zipporah,We hope you loved it enough to visit again. Thank you very much for your review and comment. We hope you had a wonderful time in Pigeon Forge.

10/10 – Uitstekend

Ana

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay and loved the jacuzzi in the room! The Brazilian Steakhouse near by is fantastic!
2 nachten verbleven in februari 2024
Reactie van Donna op 28 feb 2024
Ms. Ana,Thank you for visiting and for sharing you review. We are happy to hear you enjoyed your stay at Willow Brook, please come again soon. We agree that the Brazilian Steakhouse is a great choice when visiting.

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay I would come back with my kids for family vacation
3 nachten verbleven in februari 2024
Reactie van Donna op 28 feb 2024
Ms. Stephanie,Thank you for visiting and for sharing your review. We certainly hope you will return and bring your family. Our outdoor pool, area will open in a few weeks and it's a big hit with kids.

10/10 – Uitstekend

tarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Donna op 28 feb 2024
Ms. Tarah,Thank you for visiting and for sharing your 5 or 5 Review. We appreciate our guests and love to hear from them.

10/10 – Uitstekend

Jennifer chatman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Donna op 26 feb 2024
Ms. Jennifer,Thank you for the 10 of 10 Review. We are pleased to hear you had a great stay. Please visit again soon.

10/10 – Uitstekend

Tanya

Reisde met familie en kleine kinderen
The kids loved the indoor pool. Breakfast was great. Staff was friendly. Would definitely stay again!
2 nachten verbleven in februari 2024
Reactie van Donna op 25 feb 2024
Thank you for visiting, We are happy to hear that you enjoyed the pool and breakfast and that our staff took good care of you. We look forward to serving you again soon.

8/10 – Goed

Leslie

2 nachten verbleven in februari 2024
Reactie van Steven op 21 mrt 2024
Leslie,Thank you for your review. We hope to serve you again soon!

10/10 – Uitstekend

Tyler

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Recently remodeled and still in the process of doing so. Great place and friendly staff right in the heart of all attractions.
3 nachten verbleven in februari 2024
Reactie van Donna op 24 feb 2024
Thank you for visiting and for sharing your kind review. We are so happy you enjoyed your visit.

10/10 – Uitstekend

Payton &

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I had a great stay with the Willow Brook Lodge, staff was very nice, easy check in and check out, great breakfast included. Clean and friendly! 10/10 recommend, we will definitely stay there again!
2 nachten verbleven in februari 2024
Reactie van Steven op 24 feb 2024
Payton,We are thankful you chose to stay with us and we are glad you enjoyed it. We look forward to serving you again soon!

8/10 – Goed

Larry

1 nacht verbleven in februari 2024
Reactie van Donna op 24 feb 2024
Thank you for visiting and for sharing your review. We are so glad you came!

10/10 – Uitstekend

Katelynn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tennessee Mountain vacation
It was amazing! Our family had a great time.
2 nachten verbleven in februari 2024
Reactie van Donna op 23 feb 2024
Ms. Katelynn,Thank you for such a sweet review. We love it when our guests have a great time. We are always here and look forward to hosting you again.

10/10 – Uitstekend

Dennis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean place. Close to everything. Good breakfast.
1 nacht verbleven in februari 2024
Reactie van Donna op 22 feb 2024
Mr. Dennis,Thank you for visiting and for sharing your review. We hope you had a great time in Pigeon Forge and will come again soon.

10/10 – Uitstekend

April

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in februari 2024
Reactie van Steven op 20 feb 2024
April,Thank you for staying with us and taking time to review our property. We hope to serve you again and again.

8/10 – Goed

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel!
Overall, we truly enjoyed our stay at Willow Brook Lodge. The hotel was clean. Towels are changed out daily , which is rare since Covid. The location was great. The fireplace and whirlpool tub was perfect for our honeymoon. The biggest issue we had was the heating/air unit in the room. Generally, we use them to block out noise, especially at night. The units here are very quiet. And you can hear everything, including outdoor traffic off the highway, adjoining rooms, etc… My words of advice are to bring a travel fan to block out noise at night. We will definitely stay again. We enjoyed our stay!
3 nachten verbleven in februari 2024
Reactie van Steven op 20 feb 2024
Brian,We are glad to know you enjoyed your time here. Sometimes we have fans available to borrow at the front desk, so always ask. Also you can request a jacuzzi room over the outdoor pool to get away from the street noise. We look forward to next time.

10/10 – Uitstekend

Daniel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and great location. We were there for a gymnastics meet on the other side of the river. I will definitely book this hotel next year again
3 nachten verbleven in februari 2024
Reactie van Donna op 19 feb 2024
Thank you so much for booking. We hope you had a Great Weekend and we look forward to serving you again in the future.

8/10 – Goed

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Donna op 19 feb 2024
Brittany,Thank you for visiting and for sharing your review. We appreciate you and hope you enjoyed Pigeon Forge. Please visit again soon!

8/10 – Goed

Charles

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Donna op 19 feb 2024
Thank you for visiting and for sharing your review and comments. We hope you had a great time in Pigeon Forge.