Exterieur

Beoordelingen van Arbors at Island Landing Hotel & Suites

2.5 out of 5
Arbors at Island Landing Hotel & Suites
2809 Parkway, Pigeon Forge, TN

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 730 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 195 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1001 beoordelingen" "

9,2/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here, loved it, everyone was wonderful this place is the cleanest I have ever come across ever, they take pride and it shows. the only thing I found that I didn't like was the TV setup it was very confusing and did not work while I was there, but besides that I loved it
4 nachten verbleven in mei 2024
Reactie van The Arbor's Team op 22 mei 2024
Hi Patricia,Thank you very much for the wonderful review and rating, we truly appreciate it. :) We are really happy that you had a great stay with us. We are always trying our best to provide you with the best experiences that we can. We do hope you come back and stay with us again. Thank you for visiting. :)

8/10 – Goed

Zuji

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
close to smoky mountain and various entertainment venues in town, free parking, 24hr staff on duty, friendly staff
4 nachten verbleven in mei 2024
Reactie van The Arbor's Team op 10 mei 2024
Hi Zuji,Thank you for your nice feedback, we do appreciate it. :) We are really glad that you had a nice stay with us and that found our location to be convenient and our staff friendly and accommodating. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Julianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Arbors at Island Landing is a great place to stay - so convenient to the Island, shops, dining options, off street parking, quiet at night, free breakfast available at the Pancake place across the road. The gardens and trees around the property, as well as the fire pit area, and pool, are just lovely. The shower is great with a stone floor and tiled walls - the glass partition doesn't stop all the water splashing out of the shower, so you need to be very careful when stepping out of the shower. The only downsides: some of the rooms are a bit tired (our net curtain had a tear in it) but others have been upgraded with new blinds etc. The microwave in our room had lost a leg and wobbled (minor detail in room 207). The elevator is out of action until mid-May, and tradesmen start at 7am, so you don't get a sleep in. Otherwise I highly recommend the Arbors - in the lobby hot and cold drinks are available, as well as fresh fruit and various items to eat. I look forward to returning in the future.
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 8 mei 2024
Hi Julianne,Thank you very much for your wonderful review and 5 star rating, we do appreciate it. :) We are really glad that you had a nice visit with us and that you enjoyed our amenities as well as your room and location. Thank you for your honest feedback about the minor issues you experienced and we will look into these. We do apologize about the elevator being down but it was due for some much needed maintenance, we are glad it didn't ruin your stay too much. We do hope you come back and see us again. Thank you for visiting.

8/10 – Goed

Darlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outdoor fire pit was nice. Even had s'mores.
5 nachten verbleven in april 2024
Reactie van The Arbor's Team op 30 apr 2024
Hi Darlene,Thank you for your feedback, we do appreciate it. :) We are really glad that you had a great stay with us and that you had the chance to enjoy the fire pit and smores we had to offer. :) We do hope you come back and stay with us again. Thank you for visiting. :)

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very nice. Room was large and clean. Small maintenance issue (initiated by my family) had a very fast and complete response from staff. Value was good. Highly recommended. Breakfast was a discount at a restaurant across the street. This was a low point.
2 nachten verbleven in april 2024
Reactie van The Arbor's Team op 20 mei 2024
Hi Joseph,Thank you for your great rating and review, we truly appreciate it. :) We are really glad that you had a great visit with us and that we were able to assist you with any issues you may have had during your stay. :) We are always trying our best to provide you with the best experiences that we can. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The landscape was amazing and the area was very quiet and convenient. The staff was very friendly and helpful. They have a washer and dryer that is free to use and they have a fire pit and music every night.👍
2 nachten verbleven in april 2024

10/10 – Uitstekend

Alisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our overall stay was great! The staff was so friendly! Cons: it took me a few turn arounds to find it. There’s not a huge sign out front like most of the others. Also, you share a balcony with the room next door which I didn’t care for. Poor water pressure in the bathroom. Pros: staff was amazing! The room was clean.. it’s convenient to restaurants, the convention center, entertainment, etc.. there are free snacks in the lobby for everyone to enjoy AND they have us vouchers for free pancakes across the street for breakfast. None of the cons would keep me from staying there again. We had a great trip.
2 nachten verbleven in april 2024
Reactie van The Arbor's Team op 2 mei 2024
Hi Alisa,Thank you for your great review as well as 5 star rating, we greatly appreciate it. :) We are very happy that you had a wonderful stay with us. Our sign is a little on the smaller side in comparison to some of the other hotels in the area but we are happy that you did finally find us. :) The majority of our rooms are shared walkways with the exception of the room you had with was a semi private balcony. We only have 3 private balcony rooms which are on the back of the property overlooking the river, never hesitate to inquire about them the next time you may come back again. :) We are glad you enjoyed your breakfast at Reagans and that you found our staff to be friendly and accommodating. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Tommy

Reisde met familie
Liked location
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 30 apr 2024
Hi Tommy,Thank you for your great 5 star rating and feedback, we appreciate it. :) We are really happy that you had a nice visit with us and that you enjoyed the location of our property. We are conveniently located amongst some of the finer attractions that Pigeon Forge has to offer. :) We do hope you come back and see us again. :)

8/10 – Goed

Anita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would re-book if we ever go that direction again. The staff was pleasant and accommodating. The room was nice, the bed was very comfortable. My only complaint, the inability to block out the light from outside. Possibly having curtains in addition to the blinds. I had seen a review prior and thought it was silly, but now I understand why. The grounds were well maintained, and the fire table with the gazebo was very nice.
4 nachten verbleven in april 2024
Reactie van The Arbor's Team op 19 apr 2024
Hi Anita,Thank you for your nice review and rating, we do appreciate it. :) We are really glad that you had a very nice visit with us and that you found your bed to be nice and comfortable which is always important for a good night sleep as well as our gazebo and fire pit. :) We do apologize that you had some issues with your blinds in the room and trying to keep the outside light out, we will pass that on to management and thank you for letting us know. We do hope you come back and stay with us again. Thank you for visiting. :)

10/10 – Uitstekend

Karen, Hampstead

Reisde met partner
It was delightful! Hill Billy Bill was great! A nice, fun way to spend the evening.
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 19 apr 2024
Hi Karen Hampstead,Thank you for your great 5 star rating and kind words, we do appreciate it. :) We are really happy that you had a great stay with us and had fun with Bill, he is a great entertainer and we are happy to have him as apart of our family here. :) We do hope you come back and stay with us again soon. Thank you for visiting.

10/10 – Uitstekend

Tommy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was ok
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 18 apr 2024
Hi Tommy,Thank you for your great 5 star rating, we do appreciate it. :) We are glad that you had a nice visit with with us and we do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Shane, Battle Creek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Arbor's Team op 18 apr 2024
Hi Shane, Battle Creek,Thank you for your great 5 star rating, we really appreciate it. :) We are very happy that you had a nice stay with us and we do hope you come back and see us again. Thank you for visiting.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is very friendly. My son liked that the have Lemonade available all the time since we didn't pack a drink. Rooms are very clean. They do give a voucher for restaurant across the street but we had to leave early. If ever in the area again would definitely come back here.
1 nacht verbleven in april 2024
Reactie van The Arbor's Team op 16 apr 2024
Hi Lisa,Thank you for your wonderful rating and review, we do appreciate it. :) We are really happy that you and your son had a great stay with us and that you enjoyed your room and your son enjoyed our lemonade. :) It is quite refreshing. We are always trying our best to provide you with the best experiences that we can. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Tamara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladies at the front desk was so nice and helpful. The rooms was clean ans spacious. The outside was clean and well maintained.
1 nacht verbleven in april 2024
Reactie van The Arbor's Team op 18 apr 2024
Hi Tamara,Thank you for your great 5 star rating and feedback, we always appreciate it. :) We are really happy that you had a great visit with us and that you found your room to be clean and comfortable as well as our property. :) We do hope you come back and stay with us again and we thank you for visiting.

8/10 – Goed

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
cleanliness,condition ,of room & property
2 nachten verbleven in april 2024
Reactie van The Arbor's Team op 18 apr 2024
Hi Michael,Thank you for your great rating and feedback, we do appreciate it. :) We are glad that you had a nice time with us and that you enjoyed your room as well as the rest of the property. :) We are always trying our best to provide you with the best possible experiences that we can. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 15 apr 2024
Hi Brian,Thank you for your great 5 star rating, we appreciate it. :) We are happy that you had a nice stay with us and we do hope you come back and see us again. Thank you for visiting.

8/10 – Goed

Bob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast provided at remote restaurant . Room shade could not block outside lighting at night.
2 nachten verbleven in april 2024
Reactie van The Arbor's Team op 10 apr 2024
Hi Bob,Thank you for your feedback and rating, we appreciate it. :) We are glad that you enjoyed your visit with us but we do apologize if you did have some issues with the lighting coming into the room. We will pass this on to the appropriate parties to take a look at. We do hope you come back and stay with us again. Thank You for visiting.

10/10 – Uitstekend

Joshua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay, the only thing I wish is that there had been more than one elevator.
3 nachten verbleven in april 2024
Reactie van The Arbor's Team op 10 apr 2024
Hi Joshua,Thank you for your great rating and feedback, we do appreciate it. :) We are really happy that you had a great stay and we do hope you come back and visit with us again. We do only have the 1 elevator but hopefully it didn't take away from your stay to much. :) Thank you for visiting. :)

10/10 – Uitstekend

Katrina

1 nacht verbleven in april 2024
Reactie van The Arbor's Team op 30 apr 2024
Hi Katrina,Thank you for your 5 star rating, we do appreciate it. :) We are glad that you had a great visit with us and we do hope you come back and see us again. Thank you for visiting. :)

10/10 – Uitstekend

TAMMY

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed our stay at Arbors. This was our second stay. The rooms were nice and clean. It’s very close to the Island. The staff were really friendly too. We will definitely stay here again.
3 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 6 apr 2024
Hi Tammy,Thank you for your great 5 star rating and feedback, we do appreciate it. :) We are glad that you had another great visit with us and we do thank you for being a return guest, it means a lot. We do hope you continue to come back and see us. :)

10/10 – Uitstekend

jody

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Staff were wonderful. Walking distance to the Island at Pigeon Forge and other shopping places like Three Bears. Also walking distance for arcades and go carts.
1 nacht verbleven in april 2024
Reactie van The Arbor's Team op 6 apr 2024
Hi Jody,Thank you for your wonderful 5 star rating and review, we really appreciate it. :) We are happy that you had a great stay with us and that you found our staff to be friendly and accommodating as well as our location to be convenient to the places you wanted to visit. :) We do hope you come back and stay with us again soon. Thank you for visiting. :)

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Arbor's Team op 6 apr 2024
Hi Rebecca,Thank you for your great 5 star rating, we truly appreciate it. :) We are happy that you had a nice visit with us and we do hope you come back and see us again. :) Thank you for staying. :)

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Arbor's Team op 2 apr 2024
Hi Kayla,Thank you for your 5 star rating, we really appreciate it. :) We are glad that you had a great visit with us and we do hope you come back and stay with us again! Thank you for visiting.

10/10 – Uitstekend

Patty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was perfect. There were lots of places to eat snd shop near the hotel. It was a short drive to lots of other places. The staff was friendly and helpful. Highly recommend.
3 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 30 mrt 2024
Hi Patty,Thank you for the great rating and review, we appreciate it. :) We are very happy that you enjoyed your stay with us and found our location to be convenient to your needs. We do get a lot of compliments about our location since we are conveniently located amongst a lot of the finer attractions that Pigeon Forge has to offer. :) We do hope you come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

Claudia, Lovettsville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The room was updated and very comfortable. The staff were incredibly friendly and welcoming.
3 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 28 mrt 2024
Hi Claudia Lovettsville,Thank you for your great rating and review, we really appreciate it. :) We are very happy that you had an enjoyable stay with us and we do hope you come back and visit with us again. :) Thank you for staying. :)

10/10 – Uitstekend

Claudia, Lovettsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was updated and clean. Spacious and comfortable. Walking distance to all the fun of Pigeon Forge but quiet when we needed to recharge.
1 nacht verbleven in maart 2024
Reactie van The Arbor's Team op 27 mrt 2024
Hi Claudia, Lovettsville,Thank you for your great rating and feedback, we really appreciate it. :) We are glad that you had a nice stay with us and that our location was of convenience to the places you wanted to visit and that your room was clean and comfortable. :) We do hope you come back and stay with us again. :) Thank you for visiting.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Arbor's Team op 28 mrt 2024
Hi Amy,Thank you for your great 5 star rating, we really appreciate it. :) We are glad that you had a nice visit with us and we do hope you come back and stay with us again soon. Thank you for visiting.

8/10 – Goed

Charmion

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property and staff. Could hear people outside our door but overall a good place to stay within walking distance to attractions/ dining.
1 nacht verbleven in maart 2024
Reactie van The Arbor's Team op 23 mrt 2024
Hi Charmion,Thank you for your great feedback and rating, we truly appreciate it. :) We are very happy that you had a nice stay with us and that our location was convenient to the places you wanted to visit. :) We do hope you come back and stay with us again soon. Thank you for visiting. :)

10/10 – Uitstekend

Ruth, Jackson

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were updated and clean, the beds were comfortable, there are rocking chairs and tables outside the rooms on every floor to enjoy a relaxing time outside. All the staff were friendly and ready to try and please you. There was a covered patio area with a fire pit and they provided fixings to make s’mores which the kids and adults enjoy! On Thursday through Sunday evenings there is musical and comedy entertainment on the patio to sing along with and interact with. Definitely a family friendly place to stay. Breakfast is across the street where you get a stack of pancakes and coffee included with each night’s stay. Most of the people we met were repeat customers for several years. We would definitely go back and stay again if in the area.
3 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 18 mrt 2024
Hi Ruth Jackson,Thank you for your great review and rating, we really appreciate it. :) We are really happy that you had a great visit with us and that we could provide you with a positive experience. :) We do hope you come back and stay with us again. Thank you for visiting. :)

10/10 – Uitstekend

Lynda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff. Safe quiet surroundings. Easy parking
2 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 18 mrt 2024
Hi Lynda,Thank you for your great 5 star rating and feedback, we appreciate it. :) We are really glad that you had a great visit with us and we do hope you come back and stay with us again soon. Thanks for staying. :)

8/10 – Goed

JESSICA

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Can’t beat the price. Only complaint was heater was really loud and remote was broken. Staff were all nice and pool hot tub area was very nice and clean. Would definitely stay again.
3 nachten verbleven in maart 2024
Reactie van The Arbor's Team op 18 mrt 2024
Hi Jessica,Thank you for your great feedback and rating, we greatly appreciate it. :) We are really happy that you had a nice visit with us and we do apologize for the issues you did have but it didn't take away from your stay too much. We hope you come back and stay with us again soon. :) Thank you for visiting. :)

8/10 – Goed

Benita

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 5 mrt 2024
Hi Benita,Thank you for your great rating, we appreciate it. :) We are really happy that you had a nice stay with us and we do hope you come back and see us again. Thank you for visiting.

8/10 – Goed

Holly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was convenient to everything. Clean and quiet.
1 nacht verbleven in maart 2024
Reactie van The Arbor's Team op 3 mrt 2024
Hi Holly,Thank you for your great rating and kind words, we really appreciate it. :) We are really happy that you had a very nice stay with us and do hope you come back and see us again. :) Thank you for visiting. :)

10/10 – Uitstekend

Johnny

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
3 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 27 feb 2024
Hi Johnny,Thank you for the great rating and feedback, we appreciate it. :) We are really happy that you had a great stay with us and we do hope you come back and see us again. :) Thanks for visiting.

10/10 – Uitstekend

JoAnn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here. We were very pleased with the large room, the location and the friendly staff. If we visit Pigeon Forge again, this place will be 1st on the list to check for room availablity.
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 26 feb 2024
Hi JoAnn,Thank you for your great rating and feedback, we truly appreciate it. :) We are really glad that you had a great visit with us and that you enjoyed your room, the location and found our staff to be hospitable. :) We do hope you come back and see us again soon. Thanks for staying. :)

10/10 – Uitstekend

Shelia

Reisde met een groep
Positief: Voorzieningen
The arbor was a very nice place to stay and close to everything. We walked to the island which was maybe a 5 minute walk. Everything was super clean and they even had an outdoor heated swimming pool which was super fun for the kiddos. Would stay there over and over again
1 nacht verbleven in februari 2024
Reactie van The Arbor's Team op 26 feb 2024
Hi Sheila,Thank you for your 5 star rating and review, we appreciate it. :) We are really glad that you and your family had such a great visit with us and that everything was to your utmost satisfaction. We always try our best to provide you with the best experiences that we can. :) We do hope you and your family come back and stay with us again. Thank you for visiting.

10/10 – Uitstekend

David

3 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 7 mei 2024
Hi David,Thank you for your great rating, we really appreciate it. :) We are very happy that you had a nice stay with us and we do hope you come back and see us again. Thank you for visiting.

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 20 feb 2024
Hi Russell,Thank you for your great rating, we appreciate it. :) We are very happy you had a great stay with us and we do hope you come back and stay with us again. Thank You!

6/10 – Redelijk

Eunyoung

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
속삭이는 소리조차 들릴 정도로 옆방 소리가 잘 들립니다. 그것 빼고는 완벽했어요.
1 nacht verbleven in februari 2024
Reactie van The Arbor's Team op 20 feb 2024
Hi Eunyong,Thank you for your rating and feedback, we do appreciate it. :) We are glad that overall you had a great stay with us but we do apologize that your neighbors were unfortunately very loud. We can understand how frustrating that must have been. We always encourage you to speak with our staff if you are facing any issues so that we can try and see if there is anything we can do to help. We want all of our guests to always have a great visit with us. We do hope you will come back and stay with us again in hopes of maybe having a little bit of a quieter stay next time. :) Thank you!

10/10 – Uitstekend

TIM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a great experience! Clean rooms, friendly staff!
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 21 feb 2024
Hi Tim,Thank you for the wonderful rating and feedback, we appreciate it. :) We are very glad that you had a great visit with us and that we were able to offer you a great experience as well. :) We do hope you come back and see us again soon for more great times. :) Thanks for staying. :)

10/10 – Uitstekend

Holly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean place to stay with amenities
This is a great place to stay whether it is just a couple getting away or a family. They have several in-site activities at no charge for people to do. The hotel was super clean and had been updated. The staff were amazing and they strive to make your stay the best one yet. I will book this hotel in the future!
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 21 feb 2024
Hi Holly,Thank you very much for the great review and 5 star rating, we are always so appreciative. :) We are very happy that you had a great stay with us and found everything from the rooms to the staff to the amenities to be of top notch quality for you. You are correct, we are always striving to provide you with the best experiences possible. We are glad we could do that for you. :) We do hope you come back and stay with us again. Until Next Time!

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great people, friendly staff.
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 19 feb 2024
Hi William,Thank you for your excellent 5 star rating and kind words, we appreciate it. :) We are really happy that you enjoyed your stay with us so much and that you found our staff to be friendly and accommodating. :) We do hope you come back soon to stay with us again.

6/10 – Redelijk

Judy

Reisde met partner
Positief: Netheid, personeel en service
This hotel is in a great location! However, it is billed to be a "resort" type property - it is basically an older hotel that has been cheaply updated to appear more expensive. The bed was comfy enough but the pillows were sad. You had to be careful when entering room because door didn't open all the way due to furniture placement. I booked the most expensive room overlooking the river - that view was great. The other view was a dumpster and a huge pile of discarded sofas, etc.. Perhaps, they are still in the remodeling process.
Reactie van The Arbor's Team op 19 feb 2024
Hi Judy,Thank you very much for your honest review and constructive feedback about your stay, we really appreciate it. :) We are glad that you enjoyed the location of our property and the view from your room, that makes us happy to read. :) We do apologize about the layout of your room and the difficulty you had going in and out of it. This is something we will pass along to management so we can look into it further. As you saw, we are an older facility that is constantly going through updates and upgrades and has come along way over the years. Our style is not to be modern and fancy but to be more of a home away from home feel which a lot of our guests enjoy. We do not of course want any of our guests to see garbage around the property because it does lessen the experience for you and we apologize that you did see this during your stay. We do try our best to maintain a clean and welcoming environment for you. Again, we appreciate the feedback you gave us and encourage it so we can understand what our guests like and don't like and grow from that. We thank you for giving us a try and staying with us.

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen
Staff kind and helpful. Great facility
1 nacht verbleven in februari 2024
Reactie van The Arbor's Team op 19 feb 2024
Hi James,Thank you very much for the great rating and kind words, we do appreciate it. :) We are glad that you had a great stay with us and that you found our staff to be friendly and hospitable and our facility top notch! Means a lot. :) We do hope you come back and see us again soon. :)

8/10 – Goed

Susan

Reisde met familie
Positief: Personeel en service
Our one stay was average. The desk staff were very friendly and helpful. The location was great in walking distance of the Island, shopping, restaurants and more. There was a free pancake breakfast for us just across the street. We opted to upgrade to the buffet for $6 each. It was delicious. A few negatives were the outside could use some attention. Smoking in the elevators left a terrible smell. And while the bathroom was up to date and modern the room was in need of some updates. It was small. And having the coffee, fridge and microwave in the bathroom area was terribly inconvenient.
1 nacht verbleven in februari 2024
Reactie van The Arbor's Team op 19 feb 2024
Hi Susan,Thank you so much for your nice rating and constructive feedback, we really appreciate it. :) We are happy that overall you had a nice stay and that you found our location to be convenient to your needs as well as breakfast at Reagans enjoyable. We do apologize about the inconveniences you faced with your room as well as the elevator but do appreciate your feedback and opinions and we will pass that along to management to look into. :) We do hope you come back and stay with us again and thank you for visiting.

10/10 – Uitstekend

Granger

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 19 feb 2024
Hi Granger,Thank you for the great 5 star rating, much appreciated. :) We are happy you had a nice visit with us and we do hope you come back and stay with us again.

8/10 – Goed

JEFFERY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older property, nicely remodeled. The walk to the Island was 5 minutes at most. If it passed my wife cleaning then it’s good. Though not a 5 star definitely on our our return list
2 nachten verbleven in februari 2024
Reactie van The Arbor's Team op 7 feb 2024
Hi Jeffery,Thank you for your nice rating and feedback, we greatly appreciate it. :) We are glad that you and your wife had a nice visit with us and that our location was convenient to the attractions you wanted to visit. :) We do hope you come back and see us again in the near future and thank you for visiting. :)

10/10 – Uitstekend

Merari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was absolutely amazing, we can not wait to go back!
2 nachten verbleven in december 2023
Reactie van The Arbor's Team op 5 feb 2024
Hi Merari,Thank you for your great 5 star rating and feedback, we greatly appreciate it. :) We are really happy that you had such an amazing visit with us and we do hope you come back and see us again soon. Thanks for visiting. :)

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van The Arbor's Team op 21 jan 2024
Hi Jon,Thank you for your 5 star rating, we do appreciate it. We are glad that you enjoyed your stay with us and we do hope you come back and see us again. Thank you for visiting. :)

8/10 – Goed

Lynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van The Arbor's Team op 16 jan 2024
Hi Lynn,Thank you for staying with us and we do hope you had a nice time and come back and see us again soon. :)