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Beoordelingen van Best Western Plus Apple Valley Lodge Pigeon Forge

2.5 out of 5
Best Western Plus Apple Valley Lodge Pigeon Forge
1949 Parkway, Apple Valley, Pigeon Forge, TN

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 619 van 834 beoordelingen" "
Gastenscore: 8 - Goed. 155 van 834 beoordelingen" "
Gastenscore: 6 - Redelijk. 35 van 834 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 834 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 834 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and spacious. Staff were very courteous.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Anaisa

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó el hotel, volvería a quedarme ahí, súper bonitas las habitaciones
2 nachten verbleven in mei 2024
Reactie van Management op 20 mei 2024
Thank you Anaisa for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit with us.

10/10 – Uitstekend

Darlene

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We love staying at this hotel!
4 nachten verbleven in mei 2024
Reactie van Management op 20 mei 2024
Thank you Darlene for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit with us.

10/10 – Uitstekend

Rollin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean and updated. We enjoyed the fireplace and Jacuzzi tub. The only thing we didn't like is we had a balcony and the view was terrible. It overlooked some run down homes on the back side of the hotel.
1 nacht verbleven in mei 2024
Reactie van Assistant General Manager op 19 mei 2024
Thank you Rollin for taking the time to complete the review on your recent visit with us. We all are happy we exceeded your expectations. On future visits, please ask for a room facing the Parkway so you do not have the back side view. We look forward to your next visit.

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
3 nachten verbleven in mei 2024
Reactie van Assistant General Manager op 17 mei 2024
Thank you Joshua for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit with us.

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Room and staff were great. The only thing I had problems with was someone was smoking outside and the air conditioner sucked it into our room
1 nacht verbleven in mei 2024
Reactie van Assistant General Manager op 17 mei 2024
Thank you Scott for taking the time to complete the review on your recent stay with us. We do apologize for the smoke coming in your ac. We are happy we could meet your expectations. We look forward to your next stay with us.

10/10 – Uitstekend

Rica

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in mei 2024
Reactie van Management op 15 mei 2024
Thank you for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to seeing you again on your next visit with us.

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the perfect spot for our weekend at Dollywood! Everything was so clean and all the employees we came in contact with were so nice! We are first time season pass holders this year to Dollywood and I think this may be our go to hotel!
1 nacht verbleven in mei 2024
Reactie van Management op 13 mei 2024
Matthew, thank you for taking the time to complete the review on your recent stay with us. We all are so excited to have exceeded your expectations. We look forward to seeing you on your next visit.

8/10 – Goed

Lyamie

Reisde met familie
good
3 nachten verbleven in mei 2024
Reactie van Management op 6 mei 2024
Thank you for taking the time to complete the review on your recent stay with us. We look forward to seeing you again.

10/10 – Uitstekend

Jessica

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Nice, clean hotel. The only issue was the pool was not working the entire time we were staying. Other than that I would stay again.
3 nachten verbleven in mei 2024
Reactie van Management op 5 mei 2024
Thank you, Jessica, for taking the time to complete the review on your recent stay with us. We apologize for the pool being down for maintenance during your stay. We look forward to seeing you again

10/10 – Uitstekend

George

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and the overall quality of the hotel is great.
4 nachten verbleven in april 2024
Reactie van Assistant General Manager op 27 apr 2024
Thank you George for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 – Uitstekend

Susan

3 nachten verbleven in april 2024
Reactie van Assistant General Manager op 12 mei 2024
Susan, thank you for taking the time to complete the review on your recent stay with us. We all are so excited to have exceeded your expectations. We look forward to seeing you on your next visit.

6/10 – Redelijk

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Weird lighting room.
3 nachten verbleven in april 2024
Reactie van Assistant General Manager op 21 apr 2024
Charles thank you for taking the time to complete the review on your recent stay with us. We apologize for not meeting your expectations.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Able to walk to many attractions.
3 nachten verbleven in april 2024
Reactie van Management op 20 apr 2024
Thank you, James, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 – Uitstekend

Jamal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is stay was excellent. We will be staying here again
3 nachten verbleven in april 2024
Reactie van Management op 19 apr 2024
Thank you, Jamal, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again

10/10 – Uitstekend

Lidia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La propiedad muy bonita muy limpio y el personal súper amable súper recomendado
3 nachten verbleven in april 2024
Reactie van Assistant General Manager op 18 apr 2024
Thank you Lidia for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will stay here again. Loved the loft style rooms with kids.
3 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

8/10 – Goed

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Stacey D op 15 apr 2024
Tracy, thank you for completing the review on your recent stay with us. We are so happy to have met your expectations. We look forward to seeing you again.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked this place! Very cleaned! Great location! Great breakfast!
1 nacht verbleven in april 2024
Reactie van Management op 14 apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 – Uitstekend

Gloria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in staff was friendly. Room was very clean. I was a little surprised that when housekeeping cleaned our room they did not make the bed. I did not expect them to change sheets but did think they would make the bed. Breakfast was great. Overall it was a very pleasant stay. View from room was nothing to brag about. It overlooked a run down house. Would stay here again and recommend.
3 nachten verbleven in april 2024
Reactie van Assistant General Manager op 13 apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

6/10 – Redelijk

Gemielyn

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Assistant General Manager op 13 apr 2024
Thank you for your review! May I ask for more information regarding your 3 out of 5 review?

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was amazing! Staff was super friendly and helpful. Right off the road, and close to so many options.
2 nachten verbleven in april 2024
Reactie van Assistant General Manager op 7 apr 2024
Thank you Melissa for taking the time to complete the review on your stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit.

10/10 – Uitstekend

Trisha Pauline

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was so perfect
1 nacht verbleven in april 2024
Reactie van Assistant General Manager op 7 apr 2024
Thank you Trisha Pauline for taking the time to complete the survey on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

8/10 – Goed

Arvin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice little lodge in the main thoroughfare of Pigeon Forge. Convenience location and close to many attractions (Titanic museum, upside down house, etc) and great restaurants (i.e. Local Goat). Staff is friendly and breakfast is decent. However, the room can be a little bit more clean. We noticed a candy wrapper on the carpet and one of pillow cases has stains when we checked in.
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 7 apr 2024
Arvin thank you for taking the time to complete the survey on your recent stay with us. We apologize for the candy wrapper and stained pillowcase. This was brought to the attention of our Executive Housekeeper to ensure this does not happen again. We hope you will give us another chance to exceed your expectations.

10/10 – Uitstekend

Nakita

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 7 apr 2024
Thank you Nakita for taking the time to complete the survey on you recent stay with us. We are all so glad we could exceed your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Alexus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was absolutely perfect, front desk customer service was top notch and the room were great! Definitely staying here next time I return!
3 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 7 apr 2024
Thank you Alexus for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 – Uitstekend

Greg

2 nachten verbleven in april 2024
Reactie van Stacey D op 26 apr 2024
Thank you Greg for taking the time to complete the review on your recent stay. We all are so happy we exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 – Uitstekend

alaina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice.Neat..And Affordable not to high or too low... Beautiful...
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 5 apr 2024
Alaina thank you for taking the time to complete the survey on your recent visit with us. On behalf of the entire staff, we are so glad we could exceed your expectations. We look forward to seeing you again.

4/10 – Matig

Clive

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel was close to everything. Wish the room was a little bigger.
3 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 3 apr 2024
Clive thank you for taking time to complete the survey on your recent stay. We apologize for not meeting your expectations. Any feedback on your stay would help ensure the issues are taken care of. Please advise of what warranted a two for review. Room size is standard hotel size.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful and friendly staff, clean hotel, comfortable, delicious breakfast, and convenient to major attractions in Pigeon Forge. We’ll be back! Thanks.
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 2 apr 2024
Thank you Susan for taking the time to complete the survey on your recent stay with us. We all are so happy we could exceed your expectations. We look forward to seeing you on your next visit with us.

8/10 – Goed

SALLY, Philadelphia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We liked the place. Did not expect the whole town is the vacation spot. Very busy and crowded!!
4 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 2 apr 2024
Sally, thank you for taking the time to complete the survey on your recent stay with us. We are so happy we could meet your expectations. We look forward to your next stay with us.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Way happy about our stay close to everything friendly staff. Room was very nice .
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 1 apr 2024
Thank you, Barbara, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

2/10 – Ontzettend slecht

Quinatta

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the worst stay I have ever had In Pigeon forge and we come all the time but decided to not stay in a cabin instead we chose this property not only did they have the air restricted we stayed in a loft where heat rises and we were hot the entire trip my daughters nose bleed the whole time we were there because it was got an stuffy very difficult to sleep when I called the front desk they informed me that they restrict air during the winter it is not winter it’s spring and was 70 degrees that weekend but we only had heat when I called the front desk they said they could offer me a fan to plug up I said I spent over 600 to have to use a fan it’s hot but I noticed the hotel itself was cool air blowing in lobby and halls . the whole weekend was miserable and the worst stay ever I would not recommend this hotel to anyone unless you check to see if the air is being offered to the guest
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 1 apr 2024
Quinatta, thank you for taking the time to complete the review on your recent stay with us. We do apologize for not meeting your expectations. A/C in the top loft areas are turned back on the first part of April. When the manager on duty reached out, the lower level area had the heat on full blast and heat was rising to the loft area. There was also use of strong profanity directed at the manager on duty and staff.

10/10 – Uitstekend

Katie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 31 mrt 2024
Katie, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Sarah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location minutes from the Island and hiking. Room was clean and spacious with usb charging ports. The breakfast was great, my only complaint would be that there was only 1 waffle maker, but my daughter liked the different waffle flavors each day.
3 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 27 mrt 2024
Thank you Sarah for taking the time to complete the survey on your recent stay with us. We all are so glad we were able to meet your expectations. We have now upgraded to 2 waffle makers. We look forward to your next visit with us.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was hesitant about staying at a Best Western, but this place was super nice! Will definitely stay here again!!!
Reactie van Assistant General Manager op 28 mrt 2024
Jessica, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Updated, clean and nice
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 24 mrt 2024
Thank you Tracy for taking the time to complete the survey on your recent visit with us. The entire staff is very happy we could meet your expectations. We look forward to seeing you on your next stay.

10/10 – Uitstekend

Krupa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 24 mrt 2024
Thank you, Krupa, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jennifer at the front desk is fantastic!! Helped me when I double booked. The room was a great surprise. Large spacious, and loved the hot tub (used almost every night). I can't complain. A noisy neighbor @2am, 1 night but it wasn't the hotels fault. Area is super tourist but felt safer in this hotel's location than others right by the Island. You think BW and you're like it's going to be hit or miss right? .. well this one is a hit!! Will def return!?
4 nachten verbleven in maart 2024
Reactie van Stacey D op 20 mrt 2024
Heather, thank you so much for taking the time to complete the survey on your recent visit with us. Our entire staff is so happy we met your expectations. I definitely will pass on the kudos to Jennifer. We are looking forward to your next visit with us.

10/10 – Uitstekend

Johnny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very clean and modern. The staff is super friendly and helpful. We stayed 3 nights and had no problems. We will definitely stay there again.
3 nachten verbleven in maart 2024
Reactie van Stacey D op 19 mrt 2024
Johnny, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 – Uitstekend

Barbara

2 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 8 apr 2024
Thank you Barbara for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Michael

Reisde met partner
Very nice!
4 nachten verbleven in maart 2024
Reactie van Stacey D op 17 mrt 2024
Thank you Michael for taking the time to complete the survey on your recent stay with us. We are happy we could meet/exceed your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Glenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Stacey D op 18 mrt 2024
Glenda, thank you for taking the time to complete the survey on your recent visit with us. We are so glad we could meet your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Edgar

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Location and Beautiful Place
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 mrt 2024
Thank you for your review! We greatly appreciate it and hope to see you again soon!

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and customer service friendly
1 nacht verbleven in maart 2024
Reactie van Stacey D op 13 mrt 2024
Erik, thank you for taking the time to complete the survey on your recent stay with us. On behalf of the entire staff, we are so glad we could meet/exceed your expectations. We look forward to your next stay with us.

8/10 – Goed

Crystal

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
.
3 nachten verbleven in maart 2024
Reactie van Stacey D op 13 mrt 2024
Thank you Crystal for taking the time to complete the survey on your recent stay with us. We are so glad we met/exceeded your expectations. We look forward to your next visit with us.

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spectacular, super clean and nice!
1 nacht verbleven in januari 2024
Reactie van Stacey D op 12 mrt 2024
Alicia, Thank you for taking the time to complete the survey regarding your recent stay with us. On behalf of the entire time we are so glad we met/exceeded your expectations. We look forward to your next visit.

8/10 – Goed

Adam

3 nachten verbleven in maart 2024
Reactie van Front Desk op 31 mrt 2024
Adam, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

8/10 – Goed

shaun

Reisde met partner
Been here many times and is a great hotel
2 nachten verbleven in maart 2024
Reactie van Stacey D op 10 mrt 2024
Thank you Shaun for taking the time to complete the survey on your recent stay with us. We are so glad that we met your expectations. We look forward to your next stay with us.

2/10 – Ontzettend slecht

David

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I had no issues with the property. I did however have issues with Expedia. You didn’t get my reservation to them, I waited an hour and a half for the situation to get fixed by Expedia. Then set me up in a room I didn’t want. I asked for a room with a King bed and got 2 twins. This is absolutely a ruined experience, and it was because of Expedia. I want a full refund.
1 nacht verbleven in februari 2024
Reactie van General Manager op 15 mrt 2024
We are sorry for your inconvenience.