Exterieur

Beoordelingen van Park Tower Inn

2.5 out of 5
Park Tower Inn
201 Sharon Drive, Pigeon Forge, TN

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 325 van 1357 beoordelingen" "
Gastenscore: 8 - Goed. 322 van 1357 beoordelingen" "
Gastenscore: 6 - Redelijk. 248 van 1357 beoordelingen" "
Gastenscore: 4 - Matig. 205 van 1357 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 257 van 1357 beoordelingen" "

6,6/10

Netheid

7,2/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get to the island
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 25 mei 2024
Hi Michael,We are glad to hear that our location made it convenient for you to access the island. Thank you for choosing to stay with us! If you have any other feedback or if there's anything else we can assist you with, please let us know. We hope to welcome you back again soon!

6/10 – Redelijk

Kimberly

I loved the lazy river... an balcony. I was very Happy with room an price.
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 23 mei 2024
Hi Kimberly,Delighted to hear that you enjoyed the lazy river and balcony during your stay! It's great to know that you were happy with your room and the price. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit in the future!

4/10 – Matig

Paula

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They doin renovation at time...bathroom needs to be larger ...take tub out just a shower is needed..put slip proof on floors an in shower so you dont fall..need better covers on bed..make it more handicap like..
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 23 mei 2024
Hi Paula,Thank you for your suggestions. We appreciate your feedback on the renovation process and the need for bathroom adjustments to accommodate accessibility and safety concerns. Your comfort and safety are our priorities, and we'll work towards making our accommodations more suitable for all guests. We appreciate your input and hope to provide you with an improved experience in the future.

4/10 – Matig

Tommy

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It’s been remodeling for over a year still doesn’t have a working central elevator. They put blinding lights on the hallway walls getting rid of normal ceiling lights. Rooms are dated and floors have stains. Beds are hard as a rock. Balconies have a small railing dividing rooms so your neighbors could easily be at your door. Room doesn’t have light blocking curtains. No breakfast. On the bright side it does have a nice small indoor lazy river. The indoor pool is tiny the outdoor pool looks dirty
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 23 mei 2024
Hi Tommy,We're deeply sorry for the numerous issues you encountered during your stay. It's disheartening to hear about the ongoing issues with the remodeling, elevator, room conditions, and amenities. Your feedback is valuable, and we'll address these concerns promptly to ensure a more pleasant experience for our guests.

2/10 – Ontzettend slecht

Daniel

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were remodeling and staff was rude!! Ice machine didn’t work, nothing worked well , when it did work!!! Do not book here you will be disappointed
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 21 mei 2024
Hi Daniel,I apologize for the subpar experience you had during your stay. Your feedback is important, and we will address these issues promptly to improve our services. We appreciate your patience and hope to have the opportunity to exceed your expectations in the future.

6/10 – Redelijk

Tiffani

Reisde met partner
Found gummy bears n the floor, the faucets in the bathroom were leaky, air conditioner barely worked
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 21 mei 2024
Hi Tiffani,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 – Redelijk

Ashley

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nothing like the photos online
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 15 mei 2024
Hi Ashley,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 – Ontzettend slecht

mickey

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Everyone there was either on parole or probation. My kids and I caught felony charges by stepping in the pool area
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 15 mei 2024
Hi Mickey,We are deeply concerned to hear about your experience at our hotel. Ensuring the safety and comfort of our guests is our top priority, and we sincerely apologize for any distress caused. We take these matters very seriously and will investigate this incident immediately.

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was absolutely amazing, very top notch! The property is being renovated. They still have the indoor pool open! When they finish renovating I bet it’ll be the best! I appreciate them listening to my 3 year old grandson ramble on! I really appreciate the experience!
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 4 mei 2024
Hi Jessica,Your acknowledgement of our efforts brings us immense joy. It is our utmost pleasure to have contributed to your extraordinary experience, and we eagerly anticipate the privilege of hosting you again for another exceptional stay in the near future!

2/10 – Ontzettend slecht

Sara

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do not stay here! THERE ARE BEDBUGS!!! The people that work at the front desk have no idea what’s going on. The hotel is under construction. The laundry room is disgusting. The hot tub and pool are freezing. The lazy river smells bad. There’s only one ice machine working in the entire hotel. One of the elevators are out of order. There’s no vending or drink machines at all.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Sara,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

4/10 – Matig

Greg

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at this hotel many time over the past two decades. Had we know if was undergoing a major renovation - and the accumulated messiness and unfinished look - plus was not serving breakfast as we had enjoyed in years past, we would not have booked a room with Park Tower Inn. Plus we had to pay a $10/day cleaning fee, while our room was not touched at any time we were there. We will not be coming back.
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Greg,We apologize for the inconvenience caused by our ongoing renovations. Your feedback is valuable, and we regret that your experience was impacted by the construction work. We're working diligently to minimize disruptions and create a better environment for our guests.

2/10 – Ontzettend slecht

Chris

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Chris,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 – Redelijk

Jim

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Too much under remodeling at the same time. No breakfast or coffee area. No vending or ice.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Hi Jim,We apologize for the inconvenience caused by our ongoing renovations. Your feedback is valuable, and we understand the importance of providing essential amenities. We will work to minimize disruptions and ensure a more comfortable experience for our guests during future visits. Thank you for your understanding.

10/10 – Uitstekend

Misty

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Only issue was the hot tub was not working and the indoor pool was cold. Everything else was great!
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Misty,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

2/10 – Ontzettend slecht

Isaac

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was filthy. They are doing some construction/ remodeling right now as well so it’s very noisy. The pool didn’t have any tanning chairs and the water was plum nasty anyway. We didn’t even stay there. Instead we went across the street to Country Cascade.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Isaac,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you encountered. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.

8/10 – Goed

Medina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price nice room. Need better shower curtain. Water goes in floor so had to put a towel down to soak water up.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Medina,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Veronica

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charged me more than what my receipt said...... I was supposed to pay 20 at the property and they charged me 47 because it was a 50 bill that I gave them and they only gave me back 3 dollars, they are scoundrels, they steal from you One of them, I have my itemized receipt, it said that they charged me a portion of the reservation and I would only pay 20 here at the hotel.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 14 apr 2024
Hi Veronica,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.

10/10 – Uitstekend

Kaylee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 12 apr 2024
Hi Kaylee,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 – Ontzettend slecht

Tyr

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the worst vacation experiences ever! From the bugs to the painter smog from construction it was completely horrible!
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Tyr,We are truly sorry to hear about your disappointing experience during your vacation. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address the issues you mentioned to prevent such occurrences in the future.

2/10 – Ontzettend slecht

Nicole

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not stay there again so dirty stains all over. The pool area was moldy and disgusting. The hot tub didn't work. The first night the fire alarm went off all night from 1 am until about 4 am until it was fixed. It was horrible.
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 10 apr 2024
Hi Nicole,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 – Ontzettend slecht

William

Negatief: Staat van de accommodatie en faciliteiten
Lots of issues with the property
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi William,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Stephanie

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were the absolute worst of any hotel I've ever been to. We were told that they didn't have any vending machines that we would just have to tough it out or go to a gas station the only ice machine in the building was in the 6th floor there were metal shavings in the carpet that stabbed my feet a few times there was renovations going on outside our door in the hallway during the night while everyone was trying to sleep the hot tub had mold growing on the surface and was ice cold the only nice thing about this hotel was the heated lazy river that was IT!
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 9 apr 2024
Hi Stephanie,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with an improved experience.

2/10 – Ontzettend slecht

William

Negatief: Staat van de accommodatie en faciliteiten
Reactie van Sophia CSR op 8 apr 2024
Hi William,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 – Ontzettend slecht

Kara

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room was covered in Bed Bugs. We got switched to another room, but did not sleep due to the trauma from the 1st room.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Kara,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issue. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

2/10 – Ontzettend slecht

Angelee

Reisde met familie
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 5 apr 2024
Hi Angelee,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 – Ontzettend slecht

Ladonna

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No breakfast as advertised, indoor pool was FREEZING, hot tub was a cesspool of disease, TV didn't work for 3 days, no working vending machines on site, both rooms in the suite had garbage dumpster views, had to ask for EVERYTHING at front desk, no Wi-Fi service(connected better to Red Roof Inn NEXT DOOR)......awful stay
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 5 apr 2024
Dear Guest,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 – Ontzettend slecht

Keva

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms filthy. Hallways filthy. Broken fireplace in first room. Moved to another room and it had bed bugs. Photos taken of bites and bug. Took issue to staff and no resolve. No refund given. I am currently packed up and in my car for the night. The ourside pool was closed and the inside pool looked like a unfinished basement with filthy water.
Reactie van Sophia CSR op 5 apr 2024
Hi Keva,We apologize sincerely for the multiple issues you encountered during your stay. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issue promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.

4/10 – Matig

Thomas

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 4 apr 2024
Hi Thomas,We regret that your recent visit did not meet your expectations. We would greatly appreciate it if you could provide us with more details about the issues you encountered. Your feedback will enable us to address the specific areas that need improvement and take appropriate measures to prevent similar situations from occurring in the future.

6/10 – Redelijk

Josh

Reisde met familie
Negatief: Personeel en service
Location is great! Hotel is currently under renovations so be prepared for that. I received an automated message that the pool and hot tub are was being remodeled and wouldn't be available when booking the hotel. Upon arrival that wasn't the case we was told that the heater wasn't working for the pool or hot tub but that they were working on it and should be fixed that night. Called the staff the next day to ask again about it and they had no clue what we was talking about and said we could go check it ourselves to see if it was warm. hopefully during the remodel they will replace the mattresses because they definitely need updating. They are not comfortable at all. Room was nice and spacious though. I believe after the remodel it will be a great place!
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 2 apr 2024
Hi Josh,Thank you for your feedback and understanding regarding our ongoing renovations. We apologize for any confusion regarding the pool and hot tub availability and appreciate your patience as we work to address these issues. Your comments about the mattresses will be taken into consideration as we continue to improve our facilities. We're glad to hear that you found the room spacious and hope to provide an even better experience once the renovations are complete.

2/10 – Ontzettend slecht

Tabatha

Reisde met familie
Negatief: Netheid
When we finally got to the hotel I went to go check in a the man at the front desk ask me if I had already check in . I told him no an he proceeded to ask me if some email I’ve never heard of was mine so I was like no I haven’t checked in. The hotel room had a bad smell like rotten garbage an a leak in the bathroom sink although my kids had fun I wouldn’t recommend
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 2 apr 2024
Hi Tabatha,We apologize for the confusion at check-in and for any inconvenience caused by the room's condition, including the unpleasant smell and the bathroom sink leak. Your feedback is important, and we will address these issues promptly to ensure a more comfortable experience for all guests.

4/10 – Matig

jamie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty,the heated pool wasnt a heated pool hot tub didnt work the staff was rude
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 1 apr 2024
Hi Jamie,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. Rest assured, we take your feedback seriously and will be addressing these concerns immediately to ensure a more comfortable and enjoyable stay for our future guests.

8/10 – Goed

Sarah P.

Positief: Netheid, personeel en service
Very nice staff
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 30 mrt 2024
Hi Sarah P.,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service
Under construction but for the price you cant beat it
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 29 mrt 2024
Hi Eric,I appreciate your understanding regarding our ongoing renovations. Despite this, we are pleased to offer exceptional value that exceeds expectations. Thank you for recognizing the affordability and quality we strive to maintain during this transitional period. Your feedback is invaluable to us as we work towards enhancing our facilities for an even better guest experience in the future.

2/10 – Ontzettend slecht

Regina

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hot tub was not functional and gross, elevator kept malfunctioning, someone entered our room at 4am one morning, no vending machines, no ice and check in was horrible.
7 nachten verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Regina,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 – Redelijk

Michael

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 27 mrt 2024
Hi Michael,Thank you for your feedback and rating. We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.

2/10 – Ontzettend slecht

Ashley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Could not use the pool or the lazy river or hot tub under full remodel 1 st room toilet overflowed tv wouldn’t work ceiling falling in no cover on light fixtures very trashy looking right now not worth what you pay at all
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Ashley,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with an improved experience.

10/10 – Uitstekend

Dionne, Clarksville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Dionne,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 – Uitstekend

james

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 23 mrt 2024
Hi James,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

2/10 – Ontzettend slecht

Angela

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 9 apr 2024
Hi Angela,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 – Ontzettend slecht

Chris

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Found a bug on the bed, told the front desk where Shana informed me that she would not get the manager and would not tell me his name. Ended up checking out 30 minutes after we arrived.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Hi Chris,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team for prompt action. We desire to serve you better next time.

2/10 – Ontzettend slecht

stacey

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 18 mrt 2024
Hi Stacey,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 – Matig

Lucy

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hallway & room had a musty smell and we killed a roach in our room. My reservation was saved under an incorrect name.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 16 mrt 2024
Hi Lucy,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

aleta

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 18 mrt 2024
Hi Aleta,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 – Ontzettend slecht

Derek

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property did not have several of the amenities that were listed on the website and the room safety was not safe as the door wouldn't properly lock after we informed the front desk staff. Further inspection of the room and property, prompted me to immediately cancel the reservation and make another one on spot.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 15 mrt 2024
Hi Derek,Your feedback is invaluable, and we regret that your expectations were not met. We're actively working on renovations to enhance our facilities, and we're sorry for any disruption this may have caused. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.

2/10 – Ontzettend slecht

Rebecca

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 5 apr 2024
Hi Rebecca,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 – Uitstekend

jared

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and amazing rooms. the location is one of the best in town.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 7 mrt 2024
Hi Jared,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 – Uitstekend

monica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of this hotel and the rooms are very clean.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 7 mrt 2024
Hi Monica,Many thanks for the stellar review. We are ecstatic to hear that you enjoyed our great location and clean rooms. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 – Uitstekend

maria

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has done amazing clean up and I love the new look of the hotel. amazing views as always from this hotel balcony and this time the rooms are very well cleaned. the outdoor pool was open but we did not get a chance to use it
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 7 mrt 2024
Hi Maria,It's fantastic to hear you loved the amazing clean-up and the new look of the hotel! We're thrilled you enjoyed the stunning views from the balcony and the well-cleaned rooms. Although you didn't get to use the outdoor pool this time, we hope you'll have the chance to enjoy it on your next visit. Thank you for your kind words and for choosing to stay with us.

2/10 – Ontzettend slecht

Vladimir

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 4 mrt 2024
Hi Vladimir,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 – Ontzettend slecht

Elaine

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was horrible. It was NOT clean and it smelled. The pool was dirty, cold and the hot tub was not hot. Are room was dirty, looks like the bathroom floor has not be moped in months. I will never stay there again.
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Hi Elaine,We apologize for the disappointment you experienced with the cleanliness of your room. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address these issues immediately to ensure a more pleasant experience for our future guests.