Terras

Beoordelingen van Sandcastle Hotel on the Beach

3.5 out of 5
Sandcastle Hotel on the Beach
100 Stimson Ave, Pismo Beach, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 661 van 1145 beoordelingen" "
Gastenscore: 8 - Goed. 249 van 1145 beoordelingen" "
Gastenscore: 6 - Redelijk. 131 van 1145 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 1145 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1145 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Peter

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel aan het strand
Onze kamer met balkon had zij-uitzicht op de zee. De kamer was mooi, schoon, groot en lekker licht. Het terras aan het strand was top. Vanaf het strand en de pier kon je walvissen zien en we zagen ook otters, heel leuk.
1 nacht verbleven in september 2023
Reactie van Nicole, Assistant General Manager op 1 okt 2023
We greatly appreciate your wonderful review! It brings us immense joy to know that you had a fantastic experience at our property. We can't wait to welcome you back and create more unforgettable moments together! Cheers!

10/10 – Uitstekend

Nicholas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in mei 2024

6/10 – Redelijk

alla

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We got balcony with a view room. Unfortunately they recently changed wall paper and the room had toxic smell of glue. They downgraded us and moved to another room. In the morning, they were out of coffee and machine was broken. Would not come back
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Raul

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We loved your hospitality
1 nacht verbleven in mei 2024

8/10 – Goed

Kimberly

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, right off of the beach and easy to walk to coffee, restaurants and shops
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Alexis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location as it is right on the beach and walking distance to the pier! Perfect little spot!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Taylor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved staying here. Very close to every thing. The beach and the Pismo Beach sign is right out the back door. The patio area with the little restaurant was a nice touch. We ate the chicken wings while watching the sunset. The front desk lady even gave our son some beach toys along with crayons and coloring pages. Very friendly and very accommodating. 10/10 will come again.
1 nacht verbleven in april 2024

8/10 – Goed

Armando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 12 mei 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Andrea Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
view
1 nacht verbleven in mei 2024
Reactie van Guest Services op 11 mei 2024
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our views.

10/10 – Uitstekend

Rosie Ann

Reisde met partner
Positief: Netheid, voorzieningen
Clean great location
1 nacht verbleven in mei 2024
Reactie van Nicole, Assistant General Manager op 9 mei 2024
Thank you so much for your kind words! We're delighted to hear that you had such a comfortable and enjoyable stay with us. We strive to provide a beautiful location and excellent service, and we're thrilled that we hit the mark for you. We can't wait to welcome you back for another wonderful stay in the future!

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Brigette, Guest Services Supervisor op 7 mei 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your stay at Sandcastle Hotel. We strive to provide exceptional service and it's always rewarding to receive such positive feedback. We hope to welcome you back soon for another wonderful experience by the beach!

10/10 – Uitstekend

Benson, South San Francisco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Great spot - view, next to the beach, restaurants etc. The staff were friendly and helpful.
2 nachten verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 30 apr 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff friendly and helpful. We hope to welcome you back again soon!

10/10 – Uitstekend

Starr

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extra amenities including beach towels, beach chairs, bike rentals, s’more kit, patio with fire pit.
1 nacht verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 29 apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated our extra amenities, including the beach towels, chairs, bike rentals, and s’more kit. Our team works hard to ensure that our guests have everything they need to enjoy their stay to the fullest. We hope you had a fantastic time relaxing by the fire pit on our patio. We look forward to welcoming you back soon for another memorable stay!

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband is handicap and can’t do sand. So he sat on the patio and watched the kids on the beach. You get the beach experience without the sand.
2 nachten verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 29 apr 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On the beach!!!
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 28 apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Sanjay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 2 mei 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

ITZE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ocean front hotel with friendly accommodating staff. Cute outdoor deck with fireplaces. We purchased a s’more kit from the front desk very convenient. My family and I enjoyed our stay will definitely be back.
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 28 apr 2024
We're delighted to hear that you enjoyed our great location, and the s'mores kit! We hope you had a memorable time, and we look forward to hosting you again in the future.

10/10 – Uitstekend

Katie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the boutique hotel feel. It was quiet and clean. Fantastic service. We will absolutely be back.
3 nachten verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 26 apr 2024
Thank you for your wonderful review! We're delighted to hear that you loved the boutique hotel ambiance, appreciated the tranquility and cleanliness, and enjoyed our fantastic service. We can't wait to welcome you back for another fantastic stay!

8/10 – Goed

Jeremi, Manteca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 24 apr 2024
Hello Jeremi,We truly appreciate you taking the time to share your feedback through our survey. Your insights are invaluable to us. We look forward to the opportunity to welcome you back again in the near future!

8/10 – Goed

Melisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was decent and nice. Everything seemed to be clean. Walls are pretty thin so you can hear everyone around you. Patio didn’t have much privacy. Parking wasn’t free with stay.
1 nacht verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 23 apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be decent and well-maintained, with clean facilities. We appreciate your note about the thin walls and lack of privacy on the patio; we'll certainly take this into consideration for future improvements. Regarding parking, we understand your concern and will explore options to enhance our guest experience. We hope to welcome you back for an even better stay in the future.

10/10 – Uitstekend

unique

2 nachten verbleven in april 2024

8/10 – Goed

unique

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was very Friendly. Would absolutely stay again
1 nacht verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 23 apr 2024
Thank you for taking the time to share your feedback and your kind words! We're thrilled to hear that you found our staff to be friendly and accommodating. It would be our pleasure to welcome you back for another stay in the future.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the second time I have stayed at this property. It's a lovely spot and the outdoor porches with firepits are wonderful. My only complaint would be having to pay for parking. They have their own lot and it would be nice if it was just free to park there--one car per room.
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 29 apr 2024
We're thrilled to hear that you enjoyed your stay at Sandcastle Hotel and that you appreciated the nice deck with fire pits. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service
Excellent location, cute beach hotel, very friendly staff. Charge for late check out and some recreation equipment as well as parking.
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 18 apr 2024
Thank you for sharing your feedback. We're glad you enjoyed our location and the charm of our beach hotel! Looking forward to welcoming you back soon!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay by the beach.
2 nachten verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 17 apr 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 – Uitstekend

Bobbie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place to stay and very friendly hotel staff.
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 17 apr 2024
We are absolutely delighted to receive your feedback and learn that you had a wonderful stay with us! Making our guests happy is our top priority, and knowing that we succeeded in doing so brings us immense joy. Your kind words encourage us to continue striving for excellence in hospitality.

4/10 – Matig

Baltazar

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was hard to get a hold of staff. Eating area was very lacking. Strange odor coming from the kitchen hood vent to the second floor. Cleaning staff very loud in the hallways. Woke us up very early both days of our vacation. Very disappointed!
2 nachten verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 15 apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant stay for all our guests. We're taking immediate action to improve our communication with guests, enhance our dining facilities, investigate the kitchen odor, and ensure our cleaning staff operate with consideration for our guests' rest. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to share, please don't hesitate to reach out to us directly.

10/10 – Uitstekend

Alfredo

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is fine just, my opinion add more heating areas for couple or family of 4 members
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 15 apr 2024
Thank you for your feedback and for choosing our establishment for your stay! We're delighted to hear that overall, your experience was positive. Your suggestion regarding adding more heating areas for couples or families of four members is greatly appreciated. We understand the importance of ensuring everyone's comfort during their stay, especially during colder seasons. We'll definitely take your suggestion into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back again soon and provide an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location in Pismo close to Pier and beach
1 nacht verbleven in april 2024
Reactie van Brigette, Guest Services Supervisor op 11 apr 2024
Thank you so much for leaving us a wonderful review! We are glad to hear you enjoyed our location. We hope to welcome you back in the future with another fantastic stay.

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 9 apr 2024
Hello Tracy! Thanks so much for taking the time to leave us some feedback. We are glad to hear you had a good time with us here at Sanddcastle Hotel on the Beach. We hope to welcome you back soon.

8/10 – Goed

Alaura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It would have nice to have had breakfast of some kind
1 nacht verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach.

10/10 – Uitstekend

Erica

Positief: Netheid, staat van de accommodatie en faciliteiten
Our room is right by the staff area, so in the morning, the workers were loud and it was not a place for sleeping in. Otherwise, it was great!
1 nacht verbleven in april 2024
Reactie van Nicole, Assistant General Manager op 6 apr 2024
We apologize for the inconvenience caused by the loud staff in the mornings. We'll address this issue to ensure a more peaceful stay for our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!

6/10 – Redelijk

Laura

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The beds were not comfortable at all
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 2 apr 2024
We're sorry to hear that you found the beds uncomfortable. Your comfort is important to us, and we appreciate your feedback. We'll take your comments into consideration as we strive to improve our accommodations.

10/10 – Uitstekend

Kelvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 3 apr 2024
Hello Kelvin! Thank you for leaving a survey response. We are glad to hear you enjoyed your stay! We hope to welcome you back soon. - Guest Services

6/10 – Redelijk

Robert

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
For the cost I expected a nicer room. The hotel is older and not what I consider to be worth the money it cost. Your paying for location and next time I will pay a little more to stay at the newer updated hotel next door which is closer to the attractions.
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 2 apr 2024
Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. We hope you'll consider giving us another chance in the future.

10/10 – Uitstekend

FJ, Pomona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 2 apr 2024
Thank you so much for leaving a review! We hope to welcome you back soon.

6/10 – Redelijk

ma.dolores

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Restaurant not available for lunch .
2 nachten verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 1 apr 2024
Thank you for your feedback. We apologize for the inconvenience caused by our one-hour closure between 11-12pm at the Bistro. We'll consider your comment as we review our closure times. We regret that our restaurant wasn't available for lunch during your visit. Your feedback helps us improve. We hope to welcome you back for a better experience.

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with great staff. Easy walk to the pier. We will definitely be back.
2 nachten verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 31 mrt 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be great. We're glad to hear that you liked our location and how close we are to the pier. Thank you so much for leaving some feedback and we look forward to welcoming you back on your next visit!

6/10 – Redelijk

Lone

Reisde met familie
Very noise property
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 31 mrt 2024
Thank you for your feedback. We apologize for any inconvenience caused by noise disturbances during your stay. Your comfort is important to us, and we are currently exploring ideas to address this issue. We appreciate your understanding and hope to welcome you back for a quieter experience in the future.

6/10 – Redelijk

Alfonso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price of parking after you get there...will be better if you know about parking before you decide to stay or not...i did not like that
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 30 mrt 2024
Thank you for your feedback regarding our parking fees. We apologize for any inconvenience caused by the lack of transparency. We understand the importance of knowing about parking costs upfront. Moving forward, we will strive to be more transparent about our parking fees to ensure a better experience for our guests.Your feedback is valuable to us, and we appreciate your understanding as we work to improve.

10/10 – Uitstekend

Sage

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel and definitely coming back again!
2 nachten verbleven in februari 2024
Reactie van Nicole, Assistant General Manager op 28 mrt 2024
Thank you for the wonderful review! We are so pleased to hear you enjoyed our property and all we have to offer. We aim to please! Looking forward to hosting you again soon!

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it here and will be back.
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 27 mrt 2024
We are so glad you enjoyed your stay! Thank you for taking the time to leave a review. We can't wait to welcome you back!

8/10 – Goed

Martin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location and area around the hotel is perfect right in front of the beach. The only reason I would not give it a 5 star is because I reserved ocean view for one of the rooms under my booking and they no longer had it available to us at check in so I didn’t get what I paid for.
1 nacht verbleven in maart 2024
Reactie van Nicole, Assistant General Manager op 27 mrt 2024
Thank you for sharing your feedback. We're glad to hear you enjoyed our prime beachfront location. We're sorry for any confusion regarding your room reservation. Please reach out to us directly so we can discuss this matter in detail.

8/10 – Goed

Carlos

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly and nice. The place was clean.
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 26 mrt 2024
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and that you enjoyed a clean environment during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The ocean front and view were excellent. Pier was a walking distance no need to use a car. Will go back
2 nachten verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 26 mrt 2024
We're thrilled to hear that you enjoyed the excellent oceanfront view and convenient proximity to the pier during your stay! Thank you for your kind words, and we can't wait to welcome you back for another wonderful experience.

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 23 mrt 2024
We are so glad to hear you had a great time! Thank you for taking the time to leave a review. We appreciate you, and hope to see you soon! - Guest Services

10/10 – Uitstekend

bong sei

1 nacht verbleven in maart 2024
Reactie van Nicole, Assistant General Manager op 8 apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Ruben B

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place , especially the upgraded room pier side king with a view of the beach and nice lounge
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 20 mrt 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay, particularly the upgraded room with its stunning view of the beach and the comfortable lounge area. We strive to provide our guests with exceptional experiences, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

Evelyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great experience.
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 20 mrt 2024
Hello Evelyn,We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Diana Alvarez

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van Brigette, Guest Services Supervisor op 15 mrt 2024
Thank you so much for your kind words and perfect rating! We're thrilled you enjoyed your experience with us. Looking forward to welcoming you back soon!