The images of the hotel room I booked (junior suite, 1 king bed, Ocean view) was different from the room we were first given. I had to pay more money to upgrade the room to Oceanfront.
Once you get on the elevator, please note that the 1st floor button takes you to the second floor. The 2nd floor button goes to the 3rd floor.
The room was a winner. It has really thick pillows. Maybe adding two smaller ones could give balance. Also, there are no washcloths.
Breakfast was the only meal I enjoyed at Ventanas. The fresh to order omelets and juices were great! You cant get mimosas until 10AM.
I had the beef steak at Brasas but couldn't eat it. The texture was unique. We left and bought food outside the resort.
We had dinner at Zarape. The restaurant wasn't packed at all. It still took about 45 minutes to get the meals. We added shrimp to the fajitas which was about $20. The food was okay. The ladies bathroom has short stalls. Your legs will probably hit the door
Room service food was terrible.
The pizza bar has potential. Please add more toppings. Garlic, basil, and oregano will go a long way.
The bars on the property open at 11AM. The drinks are okay.
You can only get ice cream at noon. Why?
The hot tub closes at 5PM. Why?
The pool and activities coordinators were great! The live dancers were great! More rainy day activities would be helpful in the lobby/bar area.