6 restaurants, international cuisine

Beoordelingen van Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4 out of 5
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Constituyentes Number 1, Playa del Carmen, QROO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 1371 van 2392 beoordelingen" "
Gastenscore: 8 - Goed. 586 van 2392 beoordelingen" "
Gastenscore: 6 - Redelijk. 242 van 2392 beoordelingen" "
Gastenscore: 4 - Matig. 92 van 2392 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 101 van 2392 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jeroen

Positief: Netheid, comfort kamer
Check-in took a long time and Francisco the receptionist, could have been more honest and direct instead of looking for excuses. The stay itself was really good. A bit more entertainment in the evening would have been nice. Unfortunately, there is only a very small beach that can be used for the guests and this is not close to the pool area.
3 nachten verbleven in november 2022
Reactie van Jonathan Sanchez op 17 nov 2022
Dear Jeroen,We are glad to learn that your overall stay was pleasant, we have taken note of the feedback provided with the topics we can improve and we will consider them seriously. We apologize for the situation with our clerk, rest assured this is an isolated issue and will be remedied immediately. We hope that you'll consider us for another vacation in Playa del Carmen.Respectfully,Jonathan SanchezFront Desk Manager

10/10 – Uitstekend

Mark, Frankfort

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Different food selections
2 nachten verbleven in april 2024

10/10 – Uitstekend

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right in Playa del Carmen , so very convenient to shopping and nightclubs , the property was immaculate and staff amazing !
8 nachten verbleven in april 2024

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dream vacation. Amazing food, staff, entertainment and location. Highly recommended.
7 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Tara,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our food, service, enterainment and location remarkable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 – Uitstekend

Nathalie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my first solo trip here and it was a great time. I felt safe, comfortable everyone and the staff were so nice. The food, drinks and entertainment were so good! The spa was amazing! I did not want to leave but I will be back!
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Nathalie,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found had an amazing stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 – Redelijk

Thomas, Tempe, AZ

Positief: Netheid, personeel en service
The specialty resturants were a let down. The food was a let down. The design of the pool made it difficult to get into and out of. The max depth was less than 5 feet. The ladders were too short.
5 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 3 mei 2024
Dear Guest Thomas,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you didn't enjoy our food and pool. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with the pool and that we are in a project to improve our pool. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 – Uitstekend

Alondra

Reisde met een groep
Positief: Netheid, voorzieningen
Loved it definitely would go back
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest AlondraMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We look forward to receiving you again. Best Regards,

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best experience in a resort. Staff was so loving and helpful with all our needs.
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest David,Many thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and that your stay was memorable. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 – Uitstekend

Sarahy

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoy our stay here highly recommend staff is so helpful and friendly .
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Sarahy,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay unforgettable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 – Redelijk

Ebony

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The images of the hotel room I booked (junior suite, 1 king bed, Ocean view) was different from the room we were first given. I had to pay more money to upgrade the room to Oceanfront. Once you get on the elevator, please note that the 1st floor button takes you to the second floor. The 2nd floor button goes to the 3rd floor. The room was a winner. It has really thick pillows. Maybe adding two smaller ones could give balance. Also, there are no washcloths. Breakfast was the only meal I enjoyed at Ventanas. The fresh to order omelets and juices were great! You cant get mimosas until 10AM. I had the beef steak at Brasas but couldn't eat it. The texture was unique. We left and bought food outside the resort. We had dinner at Zarape. The restaurant wasn't packed at all. It still took about 45 minutes to get the meals. We added shrimp to the fajitas which was about $20. The food was okay. The ladies bathroom has short stalls. Your legs will probably hit the door Room service food was terrible. The pizza bar has potential. Please add more toppings. Garlic, basil, and oregano will go a long way. The bars on the property open at 11AM. The drinks are okay. You can only get ice cream at noon. Why? The hot tub closes at 5PM. Why? The pool and activities coordinators were great! The live dancers were great! More rainy day activities would be helpful in the lobby/bar area.
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest EbonyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your first room and that you have serveral inconveniences with your meals. Please rest assured that we are taking the appropriate measures to take into account all your comments. Also, many thanks for the information about our facilities and schedules, we will review all of them in order to prevent any future incidences.On the other side, it is a pleasure to know that you enjoyed the breakfast and the entertainment activities. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 – Uitstekend

Deserae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Balcony view was gorgeous. So close to 5th ave you can come and go with ease. Highly recommend.
11 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest DeseraeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, view and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 – Uitstekend

Edna Elba, Costa Mesa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer Service and staff was amazing and friendly made us feel welcomed
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Edna Elba,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 – Uitstekend

Victor Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Victor ManuelMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff and property for the most part were very good. The pool was very crowded and all chairs were covered and mostly unoccupied for much of the day. We were told at check in that if a chair was unoccupied for more than 30 minutes or so, the towels and possessions would be cleared. Didn't happen. Service was ver slow at the pool; we ended up getting our own drinks most of the time. You need to revise your towel policy with the cards. The towel kiosk was unattended for much of the day and was very inconvenient to wait to change towels for cards. Also, relax about the glassware. After waiting 20 minutes to get a glass of wine, I stood with the glass to return from the restaurant to my room and 2 waiters and a manager charged me immediately to retrieve the glass from my hand. I didn't fly 1000 miles and pay thousands of dollars to take a towel or a wine glass off the property. Not great hospitality. And yes, there is a difference in taste from glass to plastic. i get the plastic at the pool, but in the room, let the glass go with your guest. Big point of dissatisfaction and not very hospitable.
5 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 29 apr 2024
Dear Guest ThomasThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies if you had a hard time having a sunbed, towels or a glass of wine.Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service. We will share your comments with the team to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 – Uitstekend

Caleb, Caldwell

Positief: Netheid, personeel en service
7 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 30 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 – Uitstekend

Jason Lee, Caldwell

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great. Close.to the ocean and shopping areas.
7 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Gerente en Turno op 29 apr 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location, close to both the ocean and shopping areas. We strive to provide our guests with a memorable stay, and we're glad we could contribute to your enjoyment. We hope to see you again soon!

10/10 – Uitstekend

Mark, WINDSOR

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place, staff and location!! Be sure to book the OCEAN FRONT ROOMS...THE BEST!!
Reactie van Jaqueline Sosa Manager on Duty op 29 apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our staff and location. Booking an oceanfront room is indeed a fantastic choice for maximizing your experience. We look forward to welcoming you back soon!

6/10 – Redelijk

Pamela

Reisde met een groep
Positief: Netheid, personeel en service
The property is has many rooms but a very small pool area. It is geared more towards a younger crowd. The staff are so incredibly friendly. There really is no beach to speak of. I will not go back.
7 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 29 apr 2024
Your feedback is valuable in helping us enhance our guests' experience, and we're grateful for your insights. We'll strive to make improvements based on your suggestions to ensure a more seamless and enjoyable stay for all our guests.

2/10 – Ontzettend slecht

Dan

Negatief: Personeel en service, voorzieningen
Manager was an ass. Refuse to let a friend in to property Evan after I agreed to pay for a day pass manager was way out of line talking to me. I would not recommend this place to anyone
7 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 2 mei 2024
Dear Guest Dan,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am sorry that you couldn't enjoy our facilities with your friend, allow me to apologize if you felt you were not helped. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

8/10 – Goed

Roger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No substitute on TV, Different Outlet walls didn’t work,
9 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 27 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe will work with the outlets, and we will adjust and re check the channels with the subtitles We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

8/10 – Goed

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The resort was small and intimate and very clean. I was a little disappointed in the gym equipment and that no drinks were served until 11 am
6 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 27 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Voorzieningen
Perfect hotel with nice service
4 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 27 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 – Goed

richard, santa teresa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 27 apr 2024
Thank you for taking the time to share your feedback with us. We value all guest input as it helps us to improve our services. we would love to learn more about your experience to better understand how we can enhance it in the future.Once again, thank you for choosing to stay with us at Wyndham Alltra Playa del Carmen, Adults Only-All Inclusive. We hope to have the opportunity to welcome you back soon and provide you with an exceptional experience.

10/10 – Uitstekend

OLGA M

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente hotel!
2 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 26 apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

8/10 – Goed

Margaret Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 26 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 – Redelijk

Kevin M

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was amazing. Felt crowded around the pool and bars. Dining was average, room service good.
4 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 26 apr 2024
Thank you for sharing your feedback. We're delighted to hear that you found our staff amazing. We apologize if you felt the pool and bars were crowded during your stay. We will take your comments into consideration as we strive to improve the guest experience. We appreciate your feedback on the dining experience and are glad to hear that you found room service satisfactory. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Juan Daniel Morales, Willmar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Gerente en Turno op 26 apr 2024
Gracias por calificar su reciente estancia con nosotros. Nos alegra saber que tuvo una experiencia fantástica y que cumplimos con sus expectativas. Su puntuación perfecta nos motiva a seguir brindando un servicio excepcional. Esperamos darle la bienvenida nuevamente en el futuro.

6/10 – Redelijk

Lindsay Nicole

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I did not like the food. Most of the time it was cold.
4 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 29 apr 2024
Dear Guest LindsayThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our food. Please rest assured that we are taking the appropriate measures to improve it and to keep it warm. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 – Uitstekend

Marian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn.
6 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 24 apr 2024
Dear Marian, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable.

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
2 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 23 apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 – Uitstekend

thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
3 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 23 apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Manuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the middle or everything
2 nachten verbleven in april 2024
Reactie van Jaqueline Sosa Manager on Duty op 23 apr 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future."

8/10 – Goed

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are looking for an easy place to vacation this is a good area. TONS of shopping a block away. Lots of transportation available.
8 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 22 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 – Uitstekend

Erika

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un excelente hotel, nos encanta, todo el personal es super amable, siempre son muy atentos y serviciales, es nuestra segunda vez en el hotel y sin duda regresaremos muchisimas veces mas.
4 nachten verbleven in april 2024
Reactie van Miguel Morales Gerente en Turno op 22 apr 2024
En nombre del personal y la administración de nuestro resort, nos gustaría agradecerle por tomarse el tiempo para publicar una reseña de su experiencia con nosotros. Fue un placer ser su anfitrión durante su reciente escapada Tenga la seguridad de que hemos compartido sus amables comentarios con nuestro equipo como motivación para mantenernos al día con nuestro compromiso de ofrecer experiencias verdaderamente notables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en Wyndham Alltra Playa del Carmen, su casa lejos de casa

10/10 – Uitstekend

Catherine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and fabulous staff
Reactie van Miguel Ángel Morales Rios MOD op 22 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 – Goed

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was ok. Not enough flavor. The pool bar and sushi bar close kind of early to me for it to be adults only. We like our view and room Need more activities maybe karaoke night.
3 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 22 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to WAPDC. We apologize for not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments very serious and we will work With the food flavors and as well we Will recheck the activities program as you mentioned Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service

10/10 – Uitstekend

Amy Judith Diaz

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing time, very clean , attentive, a lot of dining options with good food. They also had a lot of activities throughout the day and walking distance from 15 Ave, mall, clubs, shops!
2 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 22 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 – Uitstekend

Symphony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was amazing! The staff was polite and the room was so clean! I was very excited that there was shopping near by.
7 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 21 apr 2024
Dear Symphony, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent stay with us!

10/10 – Uitstekend

Hernalyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, most of the staff ate friendly and other odd ones but overall we have a good time.
6 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 21 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 – Uitstekend

Jesus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice and helpful.
5 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 20 apr 2024
Dear Guest Jesus,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed our service. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 – Redelijk

Jose

Their is only 4 restaurants and three require reservation, so only one you can go all the time if you forget to make the reservation, and the food is ok, but not a lot of choices, and we always see ourselves asking for stuff instead of them checking on us, like not drinks, the hotel was nice but I don’t think I will be back
2 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 20 apr 2024
Dear Guest JoseThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive enough attention to the detail and that you could not enjoy our restaurants. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 – Uitstekend

Neil

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at Wyndham are fabulous. We had a great time here the rooms are clean and everything was just great. I would highly recommend.
7 nachten verbleven in april 2024
Reactie van Miguel Ángel Morales Rios MOD op 21 apr 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

4/10 – Matig

Iran

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 21 apr 2024
Dear Iran, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your experience with us.

10/10 – Uitstekend

Olivier

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great spot close to everything making it walkable and convenient
5 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 19 apr 2024
Dear Olivier, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

8/10 – Goed

Johnny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Lucía Delfín - Manager's Assistant op 17 apr 2024
Dear Guest JohnyWe thank you for reviewing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,

10/10 – Uitstekend

THOMAS

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found the resort to be top notch in every area. Staff was attentive and friendly.
3 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 17 apr 2024
Dear Thomas, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We appreciate the time invested in sharing your comments and the remarks about our wonderful team! Kind regards.

8/10 – Goed

francisco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 17 apr 2024
Dear Guest FranciscoOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

4/10 – Matig

joseph

Negatief: Netheid, staat van de accommodatie en faciliteiten
More entertainment need a lot more to do everything close at 12pm
4 nachten verbleven in april 2024
Reactie van Joan Canto - Sales Team op 17 apr 2024
Dear Joseph, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate your suggestions and we will make sure to pass along our appropriate teams. Kind regards.

10/10 – Uitstekend

Mitko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are awesome , property is very clean and very stylish.
6 nachten verbleven in april 2024
Reactie van Lucía Delfín - Manager's Assistant op 15 apr 2024
Dear Guest MitkoMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 – Uitstekend

Samantha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this property! So beautiful and staff was so amazing. Only thing was the bars close early but it’s so close to the tourist bars. We will be back!
5 nachten verbleven in februari 2024
Reactie van Joan Canto - Sales Team op 14 apr 2024
Dear Samantha, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us!