Thank you for staying with us. We look forward to seeing you in near future.

Dear Guest, Thank you for the time you took to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.By telling us what you appreciate about your stay and how we can improve, you are helping us to deliver the high standard of hospitality for you and other guests in the future. Your experience at Hospitality Inn Port Alberni is definitely not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to the hotel.

Good afternoon Janice, I am sorry to hear that your check in process was so long. Should definately not take any longer than 5 minutes per guest. I will inform management about the your review and experience. We did just have a very busy weekend, with lot of kids in and out of the pool quite often,, though the cleanliness should be kept up and will inform management about the concerns regarding the pool as well. We appreciate and take every review serious as our guests perspective is a priority. Front Desk

Good afternoon Rebecca, Thank you for your comments. Always nice to hear good feedback like this. The electric charger I have found a very nice amenity, an enexpected one for guests as well. Happy to hear that we can accomodate guests with such vehicles. Looking forward to welcoming you back in the future.

Good evening Gayla, I'd like to take the time to thank you for choosing The Hospitality Inn as your accomodation choice. I am happy to read you enjoyed your stay with us. We hope to welcome you back in the future!Warmest Regards, Chelsea

Hello Irene, Thank you for your kind words about your stay with us. I am glad you were able to find some humour in your view. I hope we can welcome you back next time you visit Port Alberni. Warmest Regards, Chelsea

Good afternoon Saheel, I am sorry to hear your stay with us was negative. We do our best to accomodate early check ins, though with check out time being at 11AM, this makes early check ins a struggle, especially for an group block. We were completely sold out for the days your team were here, and the night before you had arrived as well. Our housekeeping team works hard and as quickly as possible to have the rooms turned over and ready for the next arrivng guests.We have just recently closed our kitchen and restaurant in the beginning of December for renovations that is happening to the hotel. The restaurant dining area has been used and still is being used as a storage area for all the new equipment, supplies, etc for these renovations. And yes, unfortunately, the third party booking agencies have not updated our information, even with several efforts on our end to have them do this. I will forward your comments and concerns to my management, as our guests feedback is very important to us. I hope your next visit will be a happier and positive experience. Warmest Regards,

Good evening Nathanial, Thank you for your comments and review. I am sorry to hear you had issues during your stay. With our rooms being smaller, and where the smoke detectors are place, unfortunately, a hot shower can sometimes set the alarms off. Though, I am not sure if this might of have been the case with your stay. I will let management know about the detector and the sink not running properly. I hope your next visit with us will be of better standards.Warmest Regard, Chelsea

Good afternoon Jesse, I am happy to hear that you were pleased with your recent stay with us at the Hospitality Inn. I hope to welcome you back soon. Warmest Regards,