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Beoordelingen van Kapok Hotel

4 out of 5
Kapok Hotel
16-18 Cotton Hill St Clair, Port of Spain, Trinidad

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 299 van 845 beoordelingen" "
Gastenscore: 8 - Goed. 344 van 845 beoordelingen" "
Gastenscore: 6 - Redelijk. 135 van 845 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 845 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 845 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Rojhat

2 nachten verbleven in oktober 2023
Reactie van Marketing op 15 nov 2023
Thank you for taking the time to rate us. We have noted your 1star rating. Please let us know more about your experience. Once again thank you for your rating.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff. Customer service is hard to get in Trinidad, but no complaints here. Good location. Parking is included should you come by car.
5 nachten verbleven in januari 2019

8/10 – Goed

Ramdew

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in februari 2018

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Basic hotel
Basic hotel. Ontbijt niet bijzonder. Centraal gelegen

8/10 – Goed

Sharella, Curacao

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice enough
I stayed 1 night in Trinidad at the Kapok for business. The hotel is OK. The following can be better; 1. I have to wait for info on WIFI just because. 5 min later I got the information that was readily available. 2. The shower hose does not look clean. 3. For the price I paid USD 164, I expected to get some slippers and better bedding. Not everybody at Kapok is as service minded as you may be accustomed of the US and other tourist destination. There is a mall close by and various official departments and consuls are in walking distance, also the park and the Zoo

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buitenrand stad
Prima hotel, ligging aan stadsrand. Late check out was geen probleem.

6/10 – Redelijk

mari, zaanstad

Negatief: Comfort kamer
normaal
foto,zag de hotel kamer anders uit .en voor het geld had ik meer verwacht.

6/10 – Redelijk

Irene, 's-Gravenhage

Negatief: Personeel en service
Kapok, Port of Spain: Net hotel voor redelijke prijs.
Het Kapok hotel is één van de luxere zakenhotels in Port of Spain. Het ligt op een rustige locatie aan de rand van het centrum op +/- 1/2 uur rijden van het vliegveld. Het personeel is de klok rond aanwezig, maar weet met 'modernere' middelen zoals Wifi en betalen met de creditcard slecht uit de voeten. Wij zijn 3 maal vanaf de kamer telefonisch teruggeroepen nadat de betaling niet correct verwerkt leek te zijn. Het ontbijt is simpel maar smakelijk, de bar goed betaalbaar en de bedden comfortabel.

8/10 – Goed

Wisner

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
My room was clean every day I stayed there. The breakfast was good too. The restaurant was good too.
6 nachten verbleven in mei 2024
Reactie van Marketing op 19 mei 2024
Thank you for taking the time to rate us and give feedback. We love that you enjoyed your stay, especially the room service, breakfast and our restaurants.We hope to host you again.

10/10 – Uitstekend

Prakash

Zakenreiziger
Positief: Netheid, personeel en service
Quiet, courteous staff and clean
2 nachten verbleven in mei 2024
Reactie van Marketing op 20 mei 2024
Thank you for your rating and feedback. We are happy to read that you loved your stay with us. We hope to host you again!

10/10 – Uitstekend

Gregory

Reisde met partner
Staff were very nice, hotel clean and the food excellent at the restaurant
2 nachten verbleven in mei 2024
Reactie van Marketing op 17 mei 2024
Thank you for your review and rating, especially on our cleanliness and the restaurant food. We are happy that you enjoyed your stay and look forward to hosting you again!

2/10 – Ontzettend slecht

Xzavier

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Marketing op 6 mei 2024
Thank you for taking the time to rate us. At Kapok Hotel we strive for excellent service. Unfortunately in this instance, our service did not match your expectations. We apologise for the inconvenience.

10/10 – Uitstekend

Jordan

1 nacht verbleven in mei 2024
Reactie van Marketing op 27 mei 2024
Thank you for taking the time to rate us. We are happy you enjoyed your stay, and we hope to host you again!

10/10 – Uitstekend

Richard, Gatineau

Positief: Netheid
Centrally located
4 nachten verbleven in april 2024
Reactie van Marketing op 6 mei 2024
Thank you for your rating and feedback, we are delighted you enjoyed your stay, especially our location.We look forward to hosting you again.

10/10 – Uitstekend

Justin

1 nacht verbleven in april 2024
Reactie van Marketing op 13 mei 2024
Thank you for your rating. We are elated that you enjoyed your stay with us and we look forward to hosting you again.

10/10 – Uitstekend

NICOLE, SAN FERNANDO

Zakenreiziger
Positief: Netheid, personeel en service
The room was basic...but it did the job..the breakfast and restaurants was excellent...staff service is very high..that is why i always stay here
1 nacht verbleven in april 2024
Reactie van Marketing op 23 apr 2024
Thank you for your rating and feedback. We are delighted that you enjoyed your stay with us, especially our staff. We have noted your concern regarding the room. You booked our standard queen room, may we suggest booking our standard king or superior king room on your next visit?We hope to host you again.

6/10 – Redelijk

Leslie

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I liked that it was walking distance from most things we wanted t do
5 nachten verbleven in april 2024
Reactie van Marketing op 16 apr 2024
Thank you for your rating and feedback, especially on our location. We are happy that you enjoyed your stay.We hope to host you again.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great... Breakfast was fantastic....
1 nacht verbleven in april 2024
Reactie van Marketing op 16 apr 2024
Thank you for your rating and feedback, especially on our breakfast in Tiki Village. We are happy that you enjoyed your stay.We hope to host you again.

6/10 – Redelijk

Sydney

Zakenreiziger
Room and bath were below average
3 nachten verbleven in april 2024
Reactie van Marketing op 16 apr 2024
Thank you for your rating and feedback, especially on our room and bathroom. May we request further information? May we also suggest, that if you have any issues when staying at our hotel, don't hesitate to get in touch with our Front Desk, they would be happy to assist.We hope to host you again.

8/10 – Goed

Hugh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very efficient and supportive team and the location is excellent for both business and shopping areas
1 nacht verbleven in april 2024
Reactie van Marketing op 16 apr 2024
Thank you for your rating and feedback, especially on our location and team. We are happy that you enjoyed your stay.We hope to host you again.

6/10 – Redelijk

bridget

Reisde met partner
Positief: Netheid, voorzieningen
Overall the stay was standard. Breakfast option was nice.
2 nachten verbleven in maart 2024
Reactie van Marketing op 8 apr 2024
Thank you for your rating and feedback. We love that you enjoyed our breakfast and hope to host you again.

8/10 – Goed

Damian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i liked the friendliness of the staff. The hotel was very clean. Nice family environment.
1 nacht verbleven in maart 2024
Reactie van Marketing op 5 apr 2024
Thank you for taking the time to rate us and give feedback. We are delighted that you enjoyed your stay, especially the friendliness of our staff.We hope to host you again.

8/10 – Goed

Davita

1 nacht verbleven in maart 2024
Reactie van Marketing op 23 apr 2024
Hi Davita, thank you for your rating. We are delighted you enjoyed your stay.We hope to host you again.

10/10 – Uitstekend

OLIVER, BROOKLYN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is in the middle of life, it is very convenient, and practical..location ..location The area is peaceful and the staff are pleasant. This rooms ..bathroom.. sheets ..clean..This location is Traditional..and Trini.. lovely stay. Thank you.
2 nachten verbleven in maart 2024
Reactie van Marketing op 15 mrt 2024
Thank you for taking the time to rate us and give us feedback, especially on our location and staff! We are elated you enjoyed your stay with us and look forward to hosting you again.

4/10 – Matig

Judith

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
I like the location of the property. I did not like the room. It is too old, small and bathroom shower drain was clogged and not draining well. Mentioned twice to front desk and saw no change. Room key kept malfunctioning and had to keep asking for a new one. I love the pool and shower area and the grounds. Staff in dining area for breakfast were very nice. I would not stay in room 393 ever or would recommend. Don't like facing the back of the hotel.
4 nachten verbleven in maart 2024
Reactie van Marketing op 15 mrt 2024
Thank you for taking the time to rate us and give feedback. We have noted your concerns regarding your room, sadly we do not have any records of your issues during this stay. We will forward your concerns to our Engineering Department for them to review the issues you have mentioned. Thank you once again for taking the time to inform us of the room issues. Concerning the room type, you booked our Standard Queen Room, which faces the back of the hotel, May we suggest that you book a Standard King Room, which faces the front of the hotel, and has a city view? On your previous stay, you booked the Standard Queen and were given a complimentary upgrade, however, we are unable to guarantee a complimentary upgrade when you stay at our hotel. Once again thank you for taking the time to rate us and give us feedback. We are sorry that you did not have the experience you expected during your stay. Should you have any issues, please do not hesitate to request to speak with our Manager on duty or you can use the in-house review here on Expedia. Thank you.

8/10 – Goed

Norva, Santa Flora

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location, good dining options. Enjoyable experience
1 nacht verbleven in maart 2024
Reactie van Marketing op 12 mrt 2024
Thank you for your rating and feedback. We are elated that you enjoyed your stay, including our location and dining options. We hope to host you again

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice pool and Koi fish pond. Had a great meal nearby at Creole Kitchen. Few minutes walk from Magnificent 7 sights. Take caution when crossing streets…traffic can be a bit risky at times.
1 nacht verbleven in maart 2024
Reactie van Marketing op 12 mrt 2024
Thank you for your rating and feedback, especially regarding our location, pool and Koi pond. We have noted your traffic concern and would like to use this opportunity to remind guests to cross at the pedestrian crossing in several places around Queen's Park Savannah. We are happy that you enjoyed your stay, and we hope to host you again

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms well maintained
6 nachten verbleven in februari 2024
Reactie van Marketing op 12 mrt 2024
Thank you for your rating and feedback on our rooms. We hope to host you again.

2/10 – Ontzettend slecht

Greta

2 nachten verbleven in februari 2024
Reactie van Marketing op 26 mrt 2024
Thank you for taking the time to rate us. We have noted your 1-star rating. We are truly sorry that your stay did not match your expectations. We hope that you will let us know what issues you encountered during your stay. We hope for the opportunity to host you again in the future.

10/10 – Uitstekend

Suzette, San Fernando

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reception was lovely, the restaurant staff was polite and accommodating.
1 nacht verbleven in februari 2024
Reactie van Marketing op 12 mrt 2024
Thank you for your rating and feedback, especially regarding our Front Office and Restaurant Staff. We hope to host you again

10/10 – Uitstekend

JAVEAR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is great, allowing you to be close to all the action at the Savannah. Every single staff member I encountered was helpful and friendly. Room and amenities were decent and I have no complaints in that regards. The only negative was the poor breakfast options. But again the staff were helpful and at least willing to acquiesce small requests.
2 nachten verbleven in februari 2024
Reactie van Marketing op 12 mrt 2024
Thank you for your rating and feedback, especially on our location, staff and rooms. We have noted your concerns regarding breakfast and will forward them to our team. We hope to host you again

10/10 – Uitstekend

Tawana

2 nachten verbleven in februari 2024
Reactie van Marketing op 26 mrt 2024
Thank you for taking the time to rate us. We are elated to see your 5-star review and hope to host you again.

8/10 – Goed

Marc Anthony, Georgetown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a short stay but everything was good
1 nacht verbleven in februari 2024
Reactie van Marketing op 9 feb 2024
Thank you for your rating. We are elated that you enjoyed your stay with us and look forward to hosting you again.

8/10 – Goed

Nigel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Strategically located to the Queens Park Savannah carnival venues. A beautiful restaurant for fine dining.
1 nacht verbleven in februari 2024
Reactie van Marketing op 9 feb 2024
Thank you for taking the time to rate us and give feedback, especially on our location and Tiki Village Restaurant.We hope to host you again.

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!
2 nachten verbleven in februari 2024
Reactie van Marketing op 9 feb 2024
Thank you for your rating and comments. We are elated that you enjoyed your stay with us and hope to host you again.

10/10 – Uitstekend

Simone

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Soaka weekend at Kapok
The hotel was clean. The staff were helpful and friendly.
3 nachten verbleven in januari 2024
Reactie van Marketing op 9 feb 2024
Thank you for taking the time to rate us and give feedback. We are elated that you enjoyed your stay, and hope to host you again.

8/10 – Goed

Venita

2 nachten verbleven in januari 2024
Reactie van Marketing op 26 mrt 2024
Thank you for taking the time to rate us. We are elated to see your 4-star rating and hope to host you again.

8/10 – Goed

fazila, Jersey city

Positief: Netheid, personeel en service
Stay at kapok very good
1 nacht verbleven in januari 2024

8/10 – Goed

Linford

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kapok hotel is a lovely hotel without being pretentious. In my opinion it’s the best located hotel in Port of Spain. The rooms are spacious and well appointed and the staff is friendly and courteous. Further, the rates are moderate. The local breakfast served is divine.
1 nacht verbleven in januari 2024
Reactie van Marketing op 26 jan 2024
Thank you for your rating and feedback. We are happy that you enjoyed your stay with us and look forward to hosting you again!

8/10 – Goed

Kandice

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in januari 2024
Reactie van Marketing op 26 jan 2024
Thank you for your rating. We are truly happy that you enjoyed your stay, and look forward to hosting you again!

10/10 – Uitstekend

FAWZIA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet & comfortable room, friendly & helpful staff, who went out of their way to accommodate my requests. Good views on all sides of the building, although facing the Savannah will always be exceptional. Good dining options from top floor restaurant (with fantastic views over Port of Spain), to the cafe on the ground floor. Will stay again & again.
1 nacht verbleven in januari 2024
Reactie van Marketing op 26 jan 2024
Thank you for your rating and feedback. We are truly happy that you enjoyed your stay, and look forward to hosting you on your next visit!

10/10 – Uitstekend

Chuma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very efficient and friendly.
2 nachten verbleven in januari 2024
Reactie van Marketing op 15 jan 2024
Thank you for your rating and feedback. We are delighted that you enjoyed your stay and hope to host you again.

10/10 – Uitstekend

glenness

2 nachten verbleven in januari 2024
Reactie van Marketing op 26 jan 2024
Thank you for your rating. We are truly happy that you enjoyed your stay, and look forward to hosting you again!

4/10 – Matig

Josanne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Marketing op 26 jan 2024
Thank you for your rating. We are truly happy that you enjoyed your stay, and look forward to hosting you again!

10/10 – Uitstekend

Dexter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Marketing op 12 jan 2024
Thank you for your rating! We are elated that you enjoyed your stay and look forward to hosting you again!

6/10 – Redelijk

Christopher

Reisde met een groep
1 nacht verbleven in december 2023
Reactie van Marketing op 12 jan 2024
Thank you for taking the time to rate us. We hope to host you again

8/10 – Goed

mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Marketing op 26 jan 2024
Thank you for your rating. We are truly happy that you enjoyed your stay, and look forward to hosting you again!

8/10 – Goed

KIVON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Marketing op 9 feb 2024
Thank you for your rating. We are delighted that you enjoyed your stay with us, and hope to host you again.

8/10 – Goed

Kareem

Positief: Netheid, personeel en service
4 nachten verbleven in december 2023
Reactie van Marketing op 12 jan 2024
Thank you for your rating, we are elated that you enjoyed your stay. We look forward to hosting you again.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fine. Handy for the zoo and botanical gardens.
1 a.m. booking and 1.40 a.m. check-in due to a cancelled flight, so it was a big relief to get a room and checked in quickly.
1 nacht verbleven in december 2023
Reactie van Marketing op 27 dec 2023
Thank you for taking the time to rate us and give us your feedback. We are delighted you enjoyed your stay and look forward to hosting you again.