Zitruimte lobby

Beoordelingen van Hilton Porto Gaia

5 out of 5
Hilton Porto Gaia
Rua Serpa Pinto 124, Vila Nova de Gaia

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 198 van 252 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 252 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 252 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 252 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 252 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel van top kwaliteit kamers erg leuk en grote personeel erg aardig alles wat top in de Hilton Hotel
2 nachten verbleven in februari 2024
Reactie van Francisca Banhudo op 17 feb 2024
Dear Wael,Thank you so much for your glowing review of Hilton Porto Gaia! We're delighted to hear that you found our hotel rooms to be of high quality and very pleasant, and that our team provided excellent service throughout your stay. It's wonderful to know that you had such a positive experience with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Alex, Eindhoven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer mooi, net hotel Inchecken was helaas niet mogelijk voor 15h maar het is mogelijk koffer te stallen bij conciërge. Upgrade gekregen naar een kamer zo groot. Dubbele badkamer en dubbel toilet. Meer dan voldoende kastruimte en ook genoeg stroompunten voor opladers. Linnengoed was super zacht en schoon. Ontbijt ook ruim voldoende. Ivm congres ook gebruik gemaakt van de verschillende congreszalen die ook goed waren georganiseerd. De spa was geweldig: sauna van echt 90 graden, verwarmd zwembad, jacuzzi en stoombad. Ligging van hotel is goed in het wine district. Advies transfer van en naar vliegveld neem een taxi, openbaar vervoer is iets minder handig. Service van medewerkers aan balie is meer dan uitstekend. Super goed verblijf gehad en kan het zeker aanraden
4 nachten verbleven in september 2023
Reactie van Francisca Banhudo op 17 sep 2023
Dear Alex,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Goed

Kamyar

4 nachten verbleven in augustus 2023
Reactie van Francisca Banhudo op 27 sep 2023
Dear Kamyar,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Hilton Porto Gaia Team

10/10 – Uitstekend

Jeroen, Waalwijk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023
Reactie van Francisca Banhudo op 12 aug 2023
Dear Jeroen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Warm Regards,Francisca BanhudoGuest Relations Team

10/10 – Uitstekend

Frances

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Francisca Banhudo op 18 jul 2023
Dear Frances,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Warm Regards,Francisca BanhudoGuest Relations

8/10 – Goed

Riekert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wij vonden alles goed ontbijt was goed personeel was zeer vriendelijk wellness was geweldig alles was nog nieuw
4 nachten verbleven in juni 2023
Reactie van Patricia Ribeiro op 20 jun 2023
Dear Mr. Riekert,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us and hope you had an amazing time in Porto as well.Mr. Riekert, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team.We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best regards,Patricia RibeiroGuest Relations Manager

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
New built hotel with all the commodities expected
2 nachten verbleven in mei 2024

8/10 – Goed

Steffen

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Yoel

Positief: Netheid, voorzieningen
.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Yoel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van Mariana Catarino op 14 mei 2024
Dear Yoel,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Uitstekend

José MARQUES

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel très bien placé, très beau décor. Chambre expacieuse et propre. Très bon accueil et sympathique. Sans oublier le la piscine au sous-sol avec son jacuzzi.
7 nachten verbleven in mei 2024
Reactie van Mariana Catarino op 14 mei 2024
Cher Monsieur José Marques,Merci d'avoir partagé votre merveilleux retour sur votre récent séjour au Hilton Porto Gaia. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement privilégié et notre belle décoration. C’est également fantastique de savoir que vous avez trouvé votre chambre propre et spacieuse, et que notre équipe vous a réservé un accueil chaleureux et amical.Nous sommes particulièrement heureux que vous ayez apprécié notre piscine et jacuzzi au sous-sol. Vos commentaires positifs nous motivent à continuer à offrir un service et des équipements exceptionnels à tous nos clients.Nous sommes impatients de vous accueillir à nouveau pour un autre séjour mémorable.Cordialement,L'équipe du Hilton Porto Gaia

10/10 – Uitstekend

Gino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was excellent
1 nacht verbleven in mei 2024
Reactie van Francisca Banhudo op 12 mei 2024
Dear Gino,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Uitstekend

lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Miguel greeted us, gave us overview of hotel and city. He gave us a map and oriented us. Told us important info on avoiding the hills and got us off to a great start. The hotel is beautiful and staff wonderful, from checking in, breakfast to dinner! Breakfast is truly the hugest selection of food I have ever seen, they even have champagne for mimosas! The bar overlooking city was the perfect end to our day. I highly recommend this hotel. The location is easy to find and parking is in a garage below. Superb!!!
2 nachten verbleven in mei 2024
Reactie van Francisca Banhudo op 12 mei 2024
Dear Lisa,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your personal mention for Miguel has been shared with him. Your feedback is highly appreciated and made this day even brighter for him, the rest of the team and me!Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Goed

Joanne, Raleigh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The upstairs bar had an amazing view. Need a hairdryer in the bedroom
2 nachten verbleven in mei 2024
Reactie van Mariana Catarino op 4 mei 2024
Dear Joanne,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We are particularly happy to know you have enjoyed our Magma Bar and it's amazing view.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Habitaciones amplias. Muy comoda. El baño enorme. El desayuno delicioso. El hotel nuevo.
2 nachten verbleven in april 2024
Reactie van Mariana Catarino op 30 apr 2024
Estimada Cynthia,¡Nos encanta recibir comentarios tan positivos como el suyo! Nos enorgullece saber que ha disfrutado de nuestras amplias habitaciones y que se sentio cómoda durante tu estancia. En Hilton Porto Gaia, nos esforzamos por ofrecer a nuestros huéspedes una experiencia inolvidable, y es genial escuchar que hemos cumplido con sus expectativas. ¡Esperamos darle la bienvenida de nuevo pronto a nuestro hotel!Saludos,Mariana Catarino Guest Relations

10/10 – Uitstekend

Udayan, Potomac

Reisde met familie
Views from the room are blocked but otherwise everything was good.
2 nachten verbleven in april 2024
Reactie van Mariana Catarino op 29 apr 2024
Dear Udayan,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We are more than happy to know you have enjoyed your stay with us.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Uitstekend

Steffen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant choice. Great stay. Looking forward to come back. best regards Präventum Team https://praeventum.de
5 nachten verbleven in april 2024
Reactie van Francisca Banhudo op 24 apr 2024
Dear Steffen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Goed

funbi

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
a very nice and beautiful hotel, room was clean ,easy access to the winery, and lots of restaurant,we enjoyed our stay, the only problem was the pool was closed, we were not informed, we got there and we were just told it has been closed, due to repairs impromptu, aside that, its a beautiful hotel
2 nachten verbleven in februari 2024
Reactie van Francisca Banhudo op 24 apr 2024
Dear Funbi,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Uitstekend

glenn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel.
3 nachten verbleven in april 2024
Reactie van Francisca Banhudo op 24 apr 2024
Dear Glenn,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Goed

Carmen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Lage ist ausgezeichnet, die Zimmer sind sehr sauber und die Betten sehr bequem. Das Personal ist sehr freundlich, war beim Frühstück aber etwas überfordert, als viel los war, wodurch die Bestellung unseres Cappuccino vergessen wurde. Das Frühstücksbuffet ist hervorragend, so eine tolle Auswahl sieht man selten. Leider sind die Zimmer etwas hellhörig, wenn sie direkt an der Straße/ über dem Parkhaus liegen. Was uns geärgert hat, war unser Erlebnis mit dem Taxi, welches wir beim Hotel für unsere Abreise an den Flughafen bestellt hatten. Das Taxi war als solches nicht gekennzeichnet, hatte auch keine Fahrpreis-Aufzeichnung und am Flughafen kam dann die Überraschung, dass es statt den üblichen 25€ tatsächlich 35€ kostet. Man fühlt sich als Gast hierdurch hereingelegt.
3 nachten verbleven in april 2024
Reactie van Francisca Banhudo op 24 apr 2024
Dear Carmen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!Please note that the usual price to the airport by taxi is between 30-35. We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Uitstekend

MARIA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gourgeus hotel. Rooms are beautiful spacious & modern decorated
6 nachten verbleven in april 2024
Reactie van Francisca Banhudo op 24 apr 2024
Dear Maria,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Goed

Olga

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, nice hotel. Housekeeping is lacking
3 nachten verbleven in april 2024
Reactie van Mariana Catarino op 11 apr 2024
Dear Olga,Thank you for your recent stay at our hotel and for taking the time to share your feedback with us.We're pleased to hear that you enjoyed our hotel's great location and found it to be nice overall. However, we apologize for any shortcomings you experienced with our housekeeping services.Please rest assured that we take your feedback seriously, and we will address the issues you've raised with our housekeeping team to ensure improvements are made.We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Mariana CatarinoGuest Relations

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location, and the breakfast was amazing
2 nachten verbleven in april 2024
Reactie van Mariana Catarino op 11 apr 2024
Dear Bryan,Thank you for choosing to stay with us at Hilton Porto Gaia and for sharing your positive experience with us!We're thrilled to hear that you enjoyed our hotel's wonderful location and that you found our breakfast to be amazing. Providing our guests with a delightful culinary experience is always a top priority for us.Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Mariana CatarinoGuest Relations

8/10 – Goed

Yasmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely unexpected birthday present. Excellent room service. Gorgeous spa.
7 nachten verbleven in april 2024
Reactie van Mariana Catarino op 11 apr 2024
Dear Yasmin,Thank you for sharing your delightful birthday experience with us at Hilton Porto Gaia!We're thrilled to hear that you enjoyed our excellent room service and found our spa to be gorgeous. Your kind words mean a lot to us.We look forward to welcoming you back for more memorable experiences in the future. If you need anything for your next stay, just let us know!Warm regards,Mariana CatarinoGuest Relations

10/10 – Uitstekend

Sergei

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked it very much.
2 nachten verbleven in april 2024
Reactie van Francisca Banhudo op 8 apr 2024
Dear Sergei,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 – Uitstekend

Carrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is perfect for travelers visiting the Porto area. Walkable and a beautiful relaxing atmosphere. Friendly staff and professional. Would stay here again and again.
2 nachten verbleven in maart 2024
Reactie van Mariana Catarino op 3 apr 2024
Dear Carrie,Thank you for sharing your wonderful experience at Hilton Porto Gaia!We are thrilled to hear that our location proved to be perfect for your travels in the Porto area and that you found it to be walkable with a beautiful, relaxing atmosphere. It's always our goal to provide a serene environment where guests can truly unwind and enjoy their surroundings.We're also delighted that you found our staff to be friendly and professional. Ensuring our guests feel welcome and well taken care of is a top priority for us.Your kind words are greatly appreciated, and we would be honored to welcome you back to Hilton Porto Gaia on future visits to the area.Warm regards,Mariana Catarino

10/10 – Uitstekend

Alix

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was excellent, very clean and centrally located. The staff were wonderful, very helpful. We would highly recommend and will be returning in the future! Thanks for a lovely stay. A & M
1 nacht verbleven in maart 2024
Reactie van Francisca Banhudo op 2 apr 2024
Dear Alix,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Roberto, Weston

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Hotel
1 nacht verbleven in maart 2024
Reactie van Francisca Banhudo op 2 apr 2024
Dear Roberto,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Malika Christiane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon séjour dans cet hôtel Personnels souriants et aimables Grand espace
3 nachten verbleven in maart 2024
Reactie van Francisca Banhudo op 2 apr 2024
Cher Malika Christiane,Nous vous remercions pour votre récent séjour au Hilton Porto Gaia et pour avoir pris le temps de participer à notre enquête.Nous sommes ravis de constater, d'après vos notes, que vous avez pleinement apprécié votre séjour parmi nous et nous espérons que vous avez également passé un excellent moment à Porto.Nous vous remercions à nouveau d'avoir pris le temps de répondre à notre enquête, vos commentaires sont très appréciés par l'équipe - vous avez certainement fait notre bonheur !Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre hôtel dans un avenir proche.Si vous avez besoin d'aide, n'hésitez pas à nous contacter.Cordialment,Francisca Guest Relations

10/10 – Uitstekend

Yomary Elena Abdelnour

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in maart 2024
Reactie van Francisca Banhudo op 2 apr 2024
Dear Yomary,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Francisca Banhudo op 2 apr 2024
Dear ElizabethThank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

hector

3 nachten verbleven in maart 2024
Reactie van Mariana Catarino op 11 apr 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

8/10 – Goed

Byron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay at the Hilton Porto Maia. The hotel was is excellence conditin, close to the waterfront and the staff were very friendly. I was a little disappointed to find out that both the pool and hydropools were closed due to maintenance upon arrival. There was no indication that these facilities were closed during the time of booking. Otheriwse an excellent stay.
2 nachten verbleven in maart 2024
Reactie van Francisca Banhudo op 16 mrt 2024
Dear Byron,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 – Uitstekend

Ganiyat

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hôtel était très beau, classe et propre, le personnel très accueillant et serviable, rien a redire
4 nachten verbleven in februari 2024
Reactie van Francisca Banhudo op 27 feb 2024
Chère Ganiyat,Merci pour votre récent séjour au Hilton Porto Gaia et pour avoir pris le temps de participer à notre enquête.Nous sommes très content de savoir, d'après vos notes, que vous avez pleinement apprécié votre séjour chez nous et espérons que vous avez également passé un moment formidable à Porto.Merci encore d'avoir pris un moment pour répondre à notre sondage, vos commentaires sont très appréciés par l'équipe - vous avez certainement fait notre journée !Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel dans un futur proche.S'il y a quelque chose que nous pouvons vous aider, n'hésitez pas à nous contacter.Cordialment,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Freddie E

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and service were excellent. Great location.
3 nachten verbleven in februari 2024
Reactie van Francisca Banhudo op 25 feb 2024
Dear Freddie E,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff's service to be excellent and enjoyed our hotel's great location. Your satisfaction is our utmost priority, and we're delighted that we could contribute to making your stay memorable. We hope to have the pleasure of welcoming you back to the Hilton Porto Gaia Hotel in the future for another exceptional experience.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

SOLANGE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incrível
5 nachten verbleven in februari 2024
Reactie van Francisca Banhudo op 17 feb 2024
Estimada Sra. Solange,Antes de mais queremos agradecer pela sua recente estadia no Hilton Porto Gaia e por dedicar o seu tempo a responder a este pequeno questionário.Estamos muito satisfeitos em ver, pela sua pontuação, que apreciou ao máximo sua estadia connosco e esperemos que também tenha se divertido na lindíssima cidade do Porto.Muito obrigado uma vez mais por partilhar sua experiência connosco! O seu feedback é bastante importante para todos nós.Esperamos ter o prazer de recebê-la em breve no nosso hotel. Se precisar de mais alguma assistência, por favor, não hesite em contatar-nos.Cumprimentos cordiais,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Olanike

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel location makes most tourist spots accessible within walking distance
5 nachten verbleven in januari 2024
Reactie van Francisca Banhudo op 6 feb 2024
Dear Olanike,Thank you for sharing your experience! We're thrilled to hear that you found our hotel's location convenient for exploring Porto's tourist spots on foot. We strive to provide our guests with easy access to the city's attractions, and we're delighted that you enjoyed this aspect of your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back to Hilton Porto Gaia Hotel in the future!Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Jaspal

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it's a great place
4 nachten verbleven in januari 2024
Reactie van Francisca Banhudo op 4 feb 2024
Dear Jaspal,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

6/10 – Redelijk

Salih

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was uns nicht mitgeteilt worden ist, sind die 22€ Parkgebühren pro Tag! Und in der Umgebung darf man auch nicht parken!
2 nachten verbleven in januari 2024
Reactie van Francisca Banhudo op 29 jan 2024
Dear Salih,Thank you for sharing your feedback with us regarding your recent stay at Hilton Porto Gaia. We appreciate your valuable input and apologize for any inconvenience caused by the parking fee.We regret to hear that you were not informed about the 22 parking fee per day. Please note that at the hotel entrance, there is an information board displaying the parking prices to ensure transparency for our guests. We understand that this information might have been overlooked, and we apologize for any confusion it may have caused.In addition, we would like to mention that while parking in the neighborhood is an option, there are private parking facilities available at a similar price range. We recommend exploring these alternatives for your convenience.Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to our guest services team.We hope to have the opportunity to welcome you back and provide an improved experience in the future.Warm regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Nuno

1 nacht verbleven in januari 2024
Reactie van Francisca Banhudo op 28 jan 2024
Estimado Nuno,Antes de mais queremos agradecer pela sua recente estadia no Hilton Porto Gaia e por dedicar o seu tempo a responder a este pequeno questionário.Estamos muito satisfeitos em ver, pela sua pontuação, que apreciou ao máximo sua estadia connosco e esperemos que também tenha se divertido na lindíssima cidade do Porto.É bom saber que gostou dos serviços prestados pelos membros da nossa equipa. Iremos partilhar o seu comentário com todos eles.Muito obrigado uma vez mais por partilhar sua experiência connosco! O seu feedback é bastante importante para todos nós.Esperamos ter o prazer de recebê-lo em breve no nosso hotel. Se precisar de mais alguma assistência, por favor, não hesite em contatar-nos.Cumprimentos cordiais,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Ryan Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very nice
1 nacht verbleven in december 2023
Reactie van Mariana Catarino op 24 jan 2024
Dear Ryan,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We’re glad to see from your scores that you overall enjoyed your experience with us and hope you had a great time in Porto as well.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 – Uitstekend

Guninder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay in Porto. Location was great. Lot of dining options close by.
4 nachten verbleven in november 2023
Reactie van Mariana Catarino op 24 jan 2024
Dear Guninder,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We’re glad to see from your scores that you overall enjoyed your experience with us and hope you had a great time in Porto as well.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

2/10 – Ontzettend slecht

Levent

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Berbat bir otel
Otel konferas oteli sakın gitmeyin istediğiniz odayı vermiyorlar paranıza yazık
1 nacht verbleven in januari 2024
Reactie van Mariana Catarino op 23 jan 2024
Dear Levent,Thank you for sharing your experience at the Hilton Porto Gaia.We are sorry that the hotel did not meet your expectations, but we would like to inform you that we are a leisure hotel with a relaxing SPA and gym, a bar with views over the Douro River and an excellent restaurant, where we offer unique experiences. Among the various services we offer, we also have conference and event rooms available.Regarding your comment about not having the room you booked, we inform you that the room you stayed in was exactly the one you booked. We would like to hear from you so that we can better understand what went wrong during your stay, since we have not received any sign of dissatisfaction.We look forward to your feedback as our guests' satisfaction is above all else.

10/10 – Uitstekend

Juan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay!
2 nachten verbleven in januari 2024
Reactie van Francisca Banhudo op 20 jan 2024
Dear Juan,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

Aurelie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Francisca Banhudo op 20 jan 2024
Dear Aurelie,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 – Goed

CESAR

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NICE PROPERTY WITHOUT VIEWS
2 nachten verbleven in oktober 2023
Reactie van Francisca Banhudo op 20 jan 2024
Dear Cesar,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Uitstekend

luis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hermoso, amplio. Bellamente decorado El aroma es delicioso El hotel está increíble! Los desayunos riquísimos. Es el mejor Hilton que me haya hospedado! A toda mi familia le encantó!
3 nachten verbleven in december 2023
Reactie van Mariana Catarino op 17 jan 2024
Estimado Luis,Muchas gracias por compartir con nosotros su experiencia en Hilton Porto Gaia. ¡Fue un placer darle la bienvenida en nuestro hotel!Estamos muy contentos de saber que ha disfrutado de su estancia al máximo, desde el olor hasta el desayuno y nos aseguraremos de compartir sus comentarios con el equipo.Esperamos volver a darle la bienvenida a usted y a su familia en su próxima visita a Oporto.Un cordial saludo, Hilton Porto Gaia

10/10 – Uitstekend

Laila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Mariana Catarino op 17 jan 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

6/10 – Redelijk

BENOIT MICHEL

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Mariana Catarino op 17 jan 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Uitstekend

NADINE LAHOUD EP

Reisde met familie
Positief: Voorzieningen
Super hôtel très bien placé Super Spa super petit déjeuner Et très propre On reviendra
5 nachten verbleven in december 2023
Reactie van Mariana Catarino op 17 jan 2024
Chere Nadine,Nous vous remercions de nous avoir fait part de votre expérience à l'hôtel Hilton Porto Gaia. Ce fut un plaisir de vous accueillir dans notre hôtel !Nous sommes très heureux de savoir que vous avez apprécié votre séjour, en particulier le petit déjeuner et la propreté.Nous ferons part de vos commentaires à l'équipe. Nous nous réjouissons de vous accueillir à nouveau lors de votre prochaine visite à Porto.Cordialement,L'équipe du Hilton Porto Gaia