Receptie

Beoordelingen van Hampton Inn Potsdam, NY

2.5 out of 5
Hampton Inn Potsdam, NY
169 Market Street, Potsdam, NY

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 481 van 651 beoordelingen" "
Gastenscore: 8 - Goed. 140 van 651 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 651 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 651 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 651 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

McMillan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
—-
2 nachten verbleven in mei 2024

10/10 – Uitstekend

ANN MARIE, Seneca Falls

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and place. Breakfast was a hit!!
1 nacht verbleven in april 2024
Reactie van Kathy Steinburg op 15 apr 2024
Good morning, Ann Marie Thank you for your feedback we always appreciate knowing how our guests stay was. Making you happy makes us happy :) Thank you, Kathy.

10/10 – Uitstekend

JOANNE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and comfortable room
1 nacht verbleven in april 2024
Reactie van Kathy Steinburg op 11 apr 2024
Good morning, JoanneThank you for your feedback we always appreciate knowing how our guests stay was. Our staff is always working hard to ensure all guests are happy :) Thank you, Kathy

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and excellent service from front desk
3 nachten verbleven in maart 2024
Reactie van Kassia - Guest Service Manager op 4 apr 2024
Hello Patricia. Thank you so much for taking the time to leave us a review and for your kind words and feedback. We are so glad that our staff treated you with excellent service during your stay. We hope to have the opportunity to visit with you again in the future!Best wishes,

10/10 – Uitstekend

Eupholia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Easy checking and out. Great front desk service
2 nachten verbleven in maart 2024
Reactie van Kathy Steinburg op 29 mrt 2024
Eupholia, Thank you for your feedback, our staff is always working hard to ensure all of our guests have great stay. So happy to see that your stay was a great one:) I will share your feedback with staff.Thank you Kathy

10/10 – Uitstekend

Karla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convienient, and great staff!
1 nacht verbleven in maart 2024
Reactie van Kathy Steinburg op 25 mrt 2024
Good morning, Karla Thank you for your feedback we always appreciate knowing how your stay was with us. Our staff is always working hard to ensure all guests have great stay. I will shar your feedback with staff. Thank you, Kathy

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and attentive staff. Rooms could use a little more sound proofing though. Overall it is a nice hotel.
1 nacht verbleven in december 2023
Reactie van Kathy Steinburg op 18 mrt 2024
Thank you for your feedback we appreciate knowing how your stay was. Yes, I agree Hilton hotels needs thicker walls :) We are happy to see your overall stay went well.Thank you, Kathy

8/10 – Goed

Julie

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed with a group for a basketball tournament. Rooms and pool were perfect for what we needed!
1 nacht verbleven in maart 2024
Reactie van Kathy Steinburg op 18 mrt 2024
Thank you for your feedback, we appreciate knowing how our guest stay was. So happy to see you were able to enjoy the pool! Thank you, Kathy

10/10 – Uitstekend

Cory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kathy Steinburg op 4 mrt 2024
Good morning, Cory.Thank you for taking time to give this feedback, we appreciate knowing how our guests stay was. Have great day ahead, Kathy

4/10 – Matig

Kristofer

Reisde met familie
Negatief: Personeel en service
Staff is VERY grumpy. Room was kind of dirty, found lots of bugs, shower was cold, breakfast was meh. Pool water was green. Family has come home with rashes. For the money you pay this place is not worth it.
1 nacht verbleven in februari 2024
Reactie van Kathy Steinburg op 29 feb 2024
Good morning, Kristofer I am sorry to hear that your experience at our hotel wasn't 100%. We apologize for the pool but with excessive use of the pool day prior it caused the pool to need added chemicals our pool is checked daily! The hot water boiler was not something we expected to break down and has been fixed. We never want any of guest stay to be unpleasant. Our staff should always try to remedy the situation at hand within their control. Our staff has been given more training to ensure our all customers stay is pleasant one. Our General Manager Wendi Provost will be available to speak to you if you'd like to call her, she will return to office Friday mid-morning, please know we have staff here 24 hours for any issues or concerns our guest may have. Thank you for taking time send feed..

8/10 – Goed

Heather

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice bedding and amenities. My daughter really likes the scent of the soaps in the bathroom. Breakfast options are good.
1 nacht verbleven in februari 2024
Reactie van Kathy Steinburg op 19 feb 2024
Heather, Good morning, thank you for your feedback. We always appreciate knowing how our guests stay went. The new soaps are amazing so happy to see breakfast went well. I will share your feedback with the staff. Thank you, Kathy.

10/10 – Uitstekend

Diana

Clean, very nice rooms, friendly staff,
3 nachten verbleven in februari 2024
Reactie van Kathy Steinburg op 13 feb 2024
Good morning, Diana Thank you for your feedback we always appreciate knowing how our guests stay was. I will share your feedback with our staff they are always working hard to ensure all guest have great stay. Our housekeeping staff is always working hard to ensure all guest rooms are clean. Thank you , Kathy

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service, clean property.
2 nachten verbleven in februari 2024
Reactie van Kathy Steinburg op 6 feb 2024
Good morning, James, thank you for your feedback. Our staff is always working hard to ensure all guest have great stay. I will share your feedback with team.Thank you, Kathy

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van Kathy Steinburg op 6 feb 2024
Good morning, David Thank you for your 5 out of 5 review.Our staff is always working hard to ensure all guests have great stay. Thank you. Kathy

8/10 – Goed

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very pleasant & premises was very clean. I was only there overnight & met family for breakfast so I did not partake in their breakfast, but it smelled very good on my way out. It was a little loud, as you could hear the doors shutting & the people walking around above me. Pillows were a little too soft & I found it hard to get comfortable. Those 2 things are really the only thing I could complain about.
1 nacht verbleven in februari 2024
Reactie van Kathy Steinburg op 6 feb 2024
Good morning, DeborahThank you for taking time to give review we always appreciate knowing how guest stay are were. Thank you for your feedback. I will speak with housekeeping supervisor and let her know about the pillows. So happy to see the rest of your stay went well. Thank you Kathy

10/10 – Uitstekend

Carina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk staff was extremely welcoming upon arrival
1 nacht verbleven in januari 2024
Reactie van Kathy Steinburg op 17 jan 2024
Carina, Hello, thank you I am so happy to see that your stay with us went well. Our staff is always working hard to ensure that all guests have great stay. Making our guest happy makes us happy :) Thank you, Kathy

10/10 – Uitstekend

Julie

1 nacht verbleven in januari 2024
Reactie van Kathy Steinburg op 16 jan 2024
Julie, Hello, so happy to see you enjoyed your stay with us, we always appreciate feedback from our guests. Thank you for staying with us,Kathy

8/10 – Goed

Brian

Reisde met partner
Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Kathy Steinburg op 16 jan 2024
Brian,Thank you for staying with us, we appreciate your feedback. Our staff is always working hard to ensure all guest have great stay.Thank you, Kathy

2/10 – Ontzettend slecht

Kelly

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kathy Steinburg op 12 jan 2024
Kelly,Hello, we are sorry to see that you didn't have great stay with us. Did you stop by desk? Please know our staff is here 24 hours and always want the opportunity to resolve any guest issues while guest is still on property. Please reach out if you would like to talk to one of the managers. Thank you, Kathy

10/10 – Uitstekend

Brandon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great visit
Amazing room and very clean and comfy. Pool was fun. Family very much enjoyed!
1 nacht verbleven in december 2023
Reactie van Kathy Steinburg op 2 jan 2024
Brandon, Thank you, we are so happy to see your stay was great one. Housekeeping deserves high five for all their hard work and dedication in keeping guest rooms clean.Glad your family enjoyed the pool. Happy New Year Thank you, Kathy

10/10 – Uitstekend

Heather

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy location
1 nacht verbleven in december 2023
Reactie van Kathy Steinburg op 2 jan 2024
Heather, Thank you for choosing Hampton Inn Potsdam to be your home away from home, glad location made your plans easier. Happy New Year, Thank you Kathy.

10/10 – Uitstekend

Jen

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Kathy Steinburg op 23 dec 2023
Thank you for completing the survey. Our staff is always working hard to ensure all guest have great stay.Happy Holidays to you & your family.Thank you,

8/10 – Goed

Miranda

1 nacht verbleven in december 2023
Reactie van Kathy Steinburg op 8 jan 2024
Miranda, Thank you for staying with us, we hope you enjoyed your stay. Our staff always wants to make sure all of our guest have great stay.Thank you Kathy

10/10 – Uitstekend

Lucas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel. Friendly staff, rooms were excellent. Would go back again
2 nachten verbleven in december 2023
Reactie van Kathy Steinburg op 18 dec 2023
Thank you, we always appreciate getting feedback to ensure all guest have great stay. Happy Holidays to you and your family.Thank you,

10/10 – Uitstekend

Ruth

Reisde met familie
The staff were so nice only was there to sleep while I visited my daughter but they always greeted us.
2 nachten verbleven in november 2023
Reactie van Kathy Steinburg op 2 jan 2024
Ruth, Thank you for choosing Hampton Inn Potsdam for your stay. Hope your visit went well. Thank you, Kathy

10/10 – Uitstekend

Jeanne

3 nachten verbleven in november 2023
Reactie van Kathy Steinburg op 23 dec 2023
Thank you for completing survey. We appreciate knowing how your stay went. Our staff is always working hard to ensure all guest have great stay.Happy Holidays to you and your family.Thank you,

10/10 – Uitstekend

Isabelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Je recommande
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, clean room, and overall great experience.
1 nacht verbleven in oktober 2023

8/10 – Goed

April

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean room, standard hotel breakfast.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Francis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect -what I expected
Clean, up to date standards , never had a bad experience with any Hampton Inn Quality you can count on
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, Quiet, comfortable
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in was a breeze and the lady who checked us in was lovely. Could not have been nicer. The lobby is clean and decorated for Halloween. Makes it feel festive and homey.
1 nacht verbleven in oktober 2023
Reactie van Kathy Steinburg op 21 okt 2023
Thank you so much for your feed back. Our staff is happy to see that you had great stay with us, We always want all of our guests to feel welcome ! Our staff enjoys decorating* for the holiday season

8/10 – Goed

Leonard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice Hampton Inn
2 nachten verbleven in oktober 2023
Reactie van Kathy Steinburg op 21 okt 2023
Thank you for you for staying with us we appreciate your feed back. So happy to see you likes our Hampton Inn Potsdam We have a zing staff who take great pride in keeping our Almost 9 year old property looking new.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and clean rooms. The breakfast was excellent and the employees made sure everything was replenished when something got low. Convenient location in relation to colleges.
2 nachten verbleven in oktober 2023
Reactie van Kathy Steinburg op 21 okt 2023
Thank you for your feed back, we appreciate knowing how are guest stay was . Making you happy makes us happy Housekeeping staff deserves high five for all their hard work in keeping guest rooms clean! Happy Halloween

10/10 – Uitstekend

Anya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Thomas

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Oluwafunke

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel Clean rooms and grounds Wonderful staff!! Very accommodating and made sure our stay was smooth Expedited early check in and fixed our internet connection issue within minutes
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Liz

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very good hotel. Only problem for me is all the carpeting. Friendly welcome and great breakfast.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Rebecca

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Dean

Reisde met familie
Positief: Netheid, comfort kamer
Was good, but could be better
Overall, our stay was OK. Did have to be moved from one room to another due to a loud noise coming from there. Hot water system in the room next to ours. Also did have to ask for clean towels in our room to be made reason it was not done Was because still on Covid protocols morning breakfast was great. Overall experience was OK.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional
3 nachten verbleven in september 2023

8/10 – Goed

blair

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Allison, Whitehall

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Wilson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Lester, Paradise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing unique just a nice place to stay.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Kelly, Torrington

1 nacht verbleven in augustus 2023
Reactie van Kassia - Guest Service Manager op 23 sep 2023
Hello Kelly. Thank you so much for taking the time to leave us a review! We are so glad that you enjoyed your stay and we look forward to seeing you again in the future!Best wishes,

10/10 – Uitstekend

Rae

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Such a clean hotel!!
This was the cleanest hotel I have stayed in in ages! The whole staff was wonderful and I would highly recommend and plan to stay there again when visiting my daughters.
1 nacht verbleven in augustus 2023

8/10 – Goed

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023