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Beoordelingen van NH Collection Prague Carlo IV

5 out of 5
NH Collection Prague Carlo IV
Senovazne Namesti,13, Prague

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 659 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ronald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice hotel with the friendliest staff. The breakfast was very good, the room was clean and lovely. Only the hot water for the shower in the room took very long.
3 nachten verbleven in november 2023
Reactie van Anna Trehubova Guest Relations op 22 nov 2023
Dear Ronald,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at NH Collection Prague Carlo IV. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 – Goed

Maarten

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Prachtig hotel. Enkel hadden wij 3 nachten betaald inclusief ontbijt. Maar de dag dat wij vertrokken om 6.30 uur was er buiten 1 crosant om geen etenswaren bij vertrek. Welke wel betaald zijn door ons.
3 nachten verbleven in december 2022
Reactie van Jan Dlouhy, Front Office Manager op 5 jan 2023
Dear Maarten,Thank you for your nice rating, I apologize for any inconvenience with the breakfast, I will check with the team what was the issue. I am sorry about that, have a nice start to 2023 and we hope to see you again.

10/10 – Uitstekend

Dennis, Rotterdam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wat een fantastische beleving om hier te overnachten. Ik had een kleine kamer, maar ik had alle voorzieningen. Echt een tophotel waar ik graag weer terug kom.
3 nachten verbleven in november 2021
Reactie van Jan Dlouhy, Front Desk Manager op 16 nov 2021
Dear Dennis, Thank you for choosing the NH Collection Prague Carlo IV for your stay. We are happy to hear that you enjoyed our hotel and we will look forward to your next visit.

10/10 – Uitstekend

lars

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel
Geweldig! Super mooi hotel en super vriendelijk en behulpzaam personeel.
3 nachten verbleven in september 2021
Reactie van Your NH Collection Prague Carlo IV team op 5 nov 2021
Dear Lars, Thank you for choosing our hotel for your trip. We are happy to hear that you like our property and staff. We hope to hosting you again in the future. Jan Dlouhy, Front Desk Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2020
Reactie van Carlo IV Team op 31 okt 2022
Thank you for your rating.

10/10 – Uitstekend

Ella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel met prima faciliteiten.
Het hotel is erg mooi en het zwembad met sauna zijn heerlijk om te ontspannen. De koffie en thee faciliteiten en gratis water werden erg gewaardeerd. Het hotel ligt vlakbij het station en biedt een eigen taxi service. Bij receptie en ontbijtbuffet was mondkapje verplicht.
2 nachten verbleven in augustus 2020
Reactie van Kateřina Chocholoušová, Front Desk Manager op 7 sep 2020
Dear Ella, On behalf of the entire team of Carlo IV Prague, I would like to thank you for taking the time to evaluate our hotel. The team and I are delighted to see your ratings and comments; we are pleased that our efforts have made you feel welcome and well looked after. Thank you for staying at the Carlo IV Prague Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Prague. Sincerely,

10/10 – Uitstekend

Stefan, Denhaag

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel nice service and good rooms! And the best brackfast
3 nachten verbleven in augustus 2020
Reactie van Kateřina Chocholoušová, Front Desk Manager op 7 sep 2020
Dear Stefan, On behalf of the entire team of Carlo IV Prague, I would like to thank you for taking the time to evaluate our hotel. The team and I are delighted to see your ratings and comments; we are pleased that our efforts have made you feel welcome and well looked after. Thank you for staying at the Carlo IV Prague Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Prague. Sincerely,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not 5 star worthy
very overrated hotel. Nice building but it ends there. No doorman at the hotel?! No one to help lifting luggage up large stairs. Reception chaotic. Very
2 nachten verbleven in juli 2020
Reactie van Kateřina Chocholoušová, Front Desk Manager op 7 sep 2020
Dear valued guest, We highly appreciate all your feedback as it is a way for us how we can continuously monitor and improve our services. . I am very sorry that your experience with us, was less than you expected. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. In case you have more details about your experience, I will be happy to have them. Please consider that during these unusual times the hotel is doing very best to keep up with hygiene standards and all procedures must have been changed. We are very sorry that our property has not met your expectations but we do hope that whenever your travels bring you back to Prague you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects the service we provide. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We hebben genoten van het mooie zwembad en spa faciliteiten. Personeel is top.
4 nachten verbleven in maart 2020
Reactie van Kateřina Chocholoušová Front Desk Manager op 16 mrt 2020
Dear Valued Guest, On behalf of the entire team of Carlo IV Prague, I would like to thank you for taking the time to evaluate our hotel. The team and I are delighted to see your ratings and comments; we are pleased that our efforts have made you feel welcome and well looked after. Thank you for staying at the Carlo IV Prague Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Prague. Sincerely, Kateřina Chocholoušová Front Desk Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtige accomodatie met fijne kamers en unieke Wellness faciliteiten. Zeer behulpzaam en uiterst vriendelijke staff. Uitstekende adviezen van de conciërge en behulpzaam personeel. Deze mensen willen jouw verblijf echt tot een feestje maken!
3 nachten verbleven in november 2019
Reactie van Kateřina Chocholoušová Front Desk Manager op 11 jan 2020
Dear Valued Guest, On behalf of the entire team of Carlo IV Prague, I would like to thank you for taking the time to evaluate our hotel. The team and I are delighted to see your ratings and comments; we are pleased that our efforts have made you feel welcome and well looked after. Thank you for staying at the Carlo IV Prague Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Prague. Sincerely, Kateřina Chocholoušová Front Desk Manager

8/10 – Goed

Guido

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig hotel
Mooi hotel, lekker ontbijt en gelegen in een mooi historisch gedeelte van Praag.
1 nacht verbleven in november 2018
Reactie van Kateřina Chocholoušová Front Desk Manager op 15 jan 2019
Dear Guido, It is very much appreciated when guests take the time out of their day to leave a great review. Thank you for taking time to write such a nice review of your stay. I am delighted to hear that you had a great time here at Carlo IV Prague. Our central location is definitely an advantage for us as we are walking distance to really everything around us. We also appreciate your nice comment on our breakfast. We are really proud of our F&B Team who is in charge of the amazing american style buffet in our New York Café. It was wonderful having you and we hope we will have the great chance to welcome you back in the near future.

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Carlo IV - Beste aanrader voor verblijf te Praag
Deze hotel is een echte aanrader. Het is gelegen vlakbij het centrum en makkelijk bereikbaar vanuit de luchthaven (eerst met de bus naar de metro - Green line nemen en Muzeum-halte afstappen). De wellness-ruimte is groot genoeg. Er is een stoppbad, sauna, zwembad en voor zij die willen ook een massagesalon aanwezig. Tegenover de wellness vindt men de fitness. Hier staan 2 fietstoestellen, 2 loopbanden en verschillende halters en krachtmachines. De wellness en fitness zijn zeer welkom na een lange dag stappen. Het personeel is zeer vriendelijk, behulpzaam en stipt. Dit maakt het verblijf zeker aangenaam. Ik ben in verschillende hotels verbleven, maar Carlo IV staat vanaf nu bovenaan de lijst. Ik aarzel er dan ook niet om, om hier opnieuw te verblijven bij mijn volgend bezoek aan Praag.
5 nachten verbleven in juli 2018
Reactie van Carlo IV Team op 31 okt 2022
Thank you for your rating.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi,schoon en luxe
Mooi en luxe hotel en een heerlijk zwembad alleen jammer van het bad in de kamer de instap is erg hoog
3 nachten verbleven in juli 2018
Reactie van Carlo IV Team op 31 okt 2022
Thank you for your rating.

6/10 – Redelijk

Robert D, Den Haag

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Romantic luxury but dated old glory
Staff is new. Coudl not generate a copy of the Invoice because apparently this can only be done by Expedie. I booked for a customer through Expedia so now have to try to get two specified invoices via Expedia. Staff is all new. They are not coordinated. They are all trying their best this is good. They are all trying from the doorman and bellboy to the staff and manager.However they give conflicting information. Bedroom is good and clean. Bathroom also clean but a bit dated. Funny smell throughout the entire hotel. Quite a dark hotel. Very good breakfast. Good location.
1 nacht verbleven in mei 2018
Reactie van Kateřina Chocholoušová Front Desk Manager op 25 mei 2018
Dear Robert, On behalf of entire team at the Carlo IV, The Dedica Anthology, Autograph Collection, I would like to thank you for choosing the Carlo IV, The Dedica Anthology hotel on your recent stay in Prague and thank you for taking the time to post your comments on Expedia. We highly appreciate all your feedback as it is a way for us how we can continuously monitor and improve our services. Carlo IV Prague is inspired by Modernism, which is visible in its overall architecture and style. We appreciate your nice comment on our breakfast. We are really proud of our F&B Team who is in charge of the amazing American style buffet in our New York Café. I can assure you that I will personally follow up on the mentioned issue with our Front Office Staff to take necessary steps to avoid such a situation in the future, as untrained staff definitely does not correspond with our exceeding levels of service. I would like to ensure you that if you book your stay via Expedia it is only Expedia who can generate your invoice as it is the provider of your stay. Our staff at the reception is not able to see this invoice and I apologize if you were given any confusing information. Once more, I would like to say that I am deeply sorry for the impression you have been left with. I do hope to have the opportunity to welcome you back to Carlo IV Hotel Prague so that you can experience the five-star service that we aim to indulge all our guests with.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience.
Great hotel, competent & friendly staff . Very reasonable prices.
3 nachten verbleven in april 2018

10/10 – Uitstekend

b, rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel
Mooie locatie, vriendelijk personeel, heerlijk ontbijt

10/10 – Uitstekend

Patricia, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel.
Top hotel. Niets op aan te merken. Goed uitgebreid ontbijt en mooie spa.

8/10 – Goed

Steve&Tie

Positief: Netheid, personeel en service en comfort kamer
Superdeluxe hotel.
Een pracht van een hotel, op redelijke grote wandelafstand van de meeste bezienswaardigheden maar zeker niet onoverkomelijk. Prachtige, luxueuze spa en mooie kamers. Praag is nog altijd onze n°1 citytrip!
Reactie van Carlo IV Team op 31 okt 2022
Thank you for your rating.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable en geweldig hotel op een goede locatie
Het hotel is erg comfortabel en ziet er prachtig uit. De spa is gratis toegankelijk voor de gasten en het is heerlijk om daar na een drukke dag even bij te komen. Ook het ontbijt is heerlijk. Echt een aanrader.

8/10 – Goed

Ruud, Schijndel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
te kleine kamer
op de foto's mooie grote kamers, maar wij kregen een kleine kamer op de 4e verdieping. bij het inchecken werd de auto in de garage weggezet, maar er was ons niet verteld dat het 980 kronen per nacht kostte (= 35 €). verder was de service, bediening en vriendelijkheid erg goed.

10/10 – Uitstekend

Dusan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel keeps the spirit of the historic building while adding contemporary comfort and style; ideally located within walking distance fromm all historic landmarks, but still easily accessible by taxi or train;
2 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 13 mei 2024
Dear Dusan,we appreciate you are taking time to submit your great comments and delighted that you had such a pleasant stay. Our central location is definitely an advantage for us as we are within a walking distance to really everything around us. It will always be a pleasure to welcome you back.

10/10 – Uitstekend

ursula, Pt St Lucie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful and elegant hotel, very clean with great location and very helpful friendly staff. I highly recommend it.
4 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 12 mei 2024
Dear Ursula,Thank you for your lovely review. Our goal is always to exceed your expectations and we are delighted it was accomplished during your stay. It will always be a pleasure to welcome you back!

10/10 – Uitstekend

Alejandro

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel y muy buen servicio
2 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 12 mei 2024
Dear Alejandro,Thank you for taking the time to review your stay with us. We are happy we were able to meet your expectations. We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Duncan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A really pleasant and enjoyable stay. Staff were friendly and helpful. The room was comfortable and clean. Breakfast was good with plenty of choice. The spa and pool area was well presented and staffed. It was also easy to book a session. The lobby was a great place to have a drink in the evening.
3 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 11 mei 2024
Dear Duncan,First, we would like to thank you for the positive feedback on our Spa and colleagues. I will make sure that this comment will be communicated and motivate them to continue in their excellent service. We are excited when guests provide such a glowing review and as you consider us again upon your return, you will see how we are making this wonderful property even better.

10/10 – Uitstekend

Melanie Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel and really friendly and attentive staff. Thoroughly enjoyed our stay - such lovely food for breakfast and dinner and great live music when enjoying some drinks in the lounge and at breakfast. Rooms were very comfortable- would definitely recommend! Also not far to walk from the main city centre
2 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 11 mei 2024
Dear Melanie,Our hotel is as good as the team who maintains it, and we are delighted to know you enjoyed both, the services and facilities. It will always be a pleasure to welcome you back whenever your travel needs bring you back to Prague.

8/10 – Goed

Christopher Roger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I think the hotel is amazing as a whole. Very beautiful inside and out with very clean facilities with very helpful staff. The only thing we noticed that there were not many options for a full english breakfast which left us feeling a little underwhelmed.
4 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 11 mei 2024
Dear Mr. Roger,Thank you for sharing your experience with us. We are happy we were able to meet your expectations. We hope to welcome you again shortly and to provide you with a truly extraordinary breakfast experience.

10/10 – Uitstekend

MIRIAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient, clean, quiet. Beautiful lobby. Great place to stay.
2 nachten verbleven in mei 2024
Reactie van Anna Trehubova Guest Relations op 11 mei 2024
Dear Miriam,Thank you for taking the time to review your recent stay at NH Collection Prague Carlo IV. We are delighted you enjoyed the time with us and look forward to welcoming you back!

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, stayed before and will stay again in the future
4 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 5 mei 2024
Dear Alan, Thank you for taking the time to write such a wonderful review! It is always a pleasure to welcome you back whenever you are in Prague.

10/10 – Uitstekend

christine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay beautiful property
2 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 4 mei 2024
Dear Christine,Thank you for your lovely review! It was wonderful having you and we are looking forward to welcoming you back soon.

8/10 – Goed

DOUGLAS

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Staff was excellent. Classic decor. Room was small and a little dated. No view. Bathroom was small and congested but in perfect working order. Buffet breakfast was beyond excellent. Tremendous variety of prepared food. Location great for access to train, subway, and tram.
5 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 30 apr 2024
Dear Douglas,Thank you for sharing your experience with us. We are delighted you enjoyed breakfasts and the level of service during your stay with us. We hope to welcome you back soon and please do not hesitate to contact us before your next visit so we will make sure you are happy with the room for 100%.

8/10 – Goed

Erin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very beautiful and unique. Pros: breakfast buffet is best we've ever had, really unique. Runs €25 per person (or €20 if you prepay each morning for your entire stay). We had a suite and it was very large and comfortable. Cons: if you are placed on the street side, the trams run about about every 3-5 minutes, day and night and it made it hard for me to get good sleep (did not bother my wife at all, though). We moved from a 2nd floor room to a 5th floor room and though I could still hear the trams, it was tolerable up higher. One of the a/c units in our room was not doing a great job and it was hot/uncomfortable on a few nights. There are about 30 steps from the street to the lobby that you have to carry your bag up. Doormen just watched us carry them up and then it wasn't until we were inside that a bellhop very eagerly wanted to help us **wheel** our bags the rest of the way to the elevator and our room. This did not impress me. Maybe they assumed since we are young(ish) and fit(ish) that we'd be fine carrying our bags, which we were. But I found it egregious that the bellhop then very assertively took/moved our bags once the hard part was over.
6 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 23 apr 2024
Dear Erin,Thank you for sharing your experience with us. We are delighted you enjoyed the breakfasts and the rooms. I am happy that you shared your concern regarding the trams and we were able to find a different room allocation for you. Please accept our sincere apologies regarding the incident with the doormen. I have now communicated your feedback to them to make sure no such situation will repeat.I hope you will give us another chance to welcome you back and provide a five-star experience.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is great!! They give you a high quality service with very nice and well prepared staff!
5 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 14 apr 2024
Dear Carlos,Thank you for sharing your experience with the other travelers. Our goal is always to exceed expectations and I am happy it was accomplished during your stay! Your feedback motivates us to provide an extraordinary experience.We are looking forward to welcoming you back soon.

10/10 – Uitstekend

Ana Carolina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing hotel and facility. Great assistance. Super close to public transit and in the old town with thousands of restaurants. The pool and spa area was beautiful but the jacuzzi water was cold as it was not independent from the big pool. The gym was fully equipped. Highly recommended
4 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 14 apr 2024
Dear Ana Carolina,Thank you for taking the time to rate your recent stay with us. We are delighted you enjoyed the time at NH Collection Prague Carlo IV! We look forward to welcoming you back whenever your travel needs bring you back to Prague.

10/10 – Uitstekend

Colin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent spa
3 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 10 apr 2024
Dear Colin,Thank you for sharing your experience with us. I am happy to know you found the time to enjoy our beautiful SPA. It will be always a pleasure to welcome you back to NH Collection Prague Carlo IV.

10/10 – Uitstekend

Katharine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found the staff friendly and helpful with advice about the city. The room was comfortable and we appreciated little touches like an illuminated magnifying mirror in the bathroom and sensor lights inside the wardrobe. The extensive breakfast choices were a delight. Loved the pool and spa which we used everyday, it felt "luxury".
4 nachten verbleven in maart 2024
Reactie van Anna Trehubova Guest Relations op 10 apr 2024
Dear Katharine,Thank you for sharing your lovely review with other travellers. I am happy to know you enjoyed the room and our award-winning SPA. Thank you for mentioning our team members. I will share your feedback with all the team. It was wonderful having you and we hope to welcome you back soon.

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel with amazing staff in a great location for discovering Prague
3 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 10 apr 2024
Dear Julie,Thank you for your lovely review. Our hotel is as good as the people who maintain it. I will pass your comments to the team to motivate them even more. We are looking forward to welcoming you back soon.

10/10 – Uitstekend

HIROYUKI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel for us!
3 nachten verbleven in april 2024
Reactie van Anna Trehubova Guest Relations op 5 apr 2024
Dear Hiroyuki,Thank you for your review. I am delighted to know we met your expectations. We look forward to welcoming you back whenever your travel needs bring you back to Prague.

8/10 – Goed

Miguel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Man hat nur eine Gelegenheit einen ersten Eindruck zu machen, weswegen der Check-in ein ganz wichtiger Moment ist. Dieser lief bei uns alles andere als rund. Erst bat uns die Mitarbeiterin am Schalter Geduld zu haben, da sie was wichtiges zu erledigen habe. Also haben wir uns hingesetzt und gewartet. Irgendwann winkte sie uns herbei. Die Mitarbeiterin legte dann mir wiederholt ein Check-in Papier vor, welches für einen anderen Gast gedacht war. Nachdem sie mir endlich glaubte eine andere Person zu sein, war unsere bestätigte Reservierung unauffindbar. Also wieder hinsetzen und warten. Irgendwann klappte es. Zurück blieb die Wahrnehmung nicht willkommen zu sein. Zum Glück beschränkte sich das Gefühl lediglich auf eine Person. Das Zimmer an sich ist gut, geräumig und sauber. Das Hotel ist wunderschön und mondän. Die Lage ist hervorragend, da nur 10 Minuten zu Fuß bis zur Karlsbrücke. Die Frühstück sucht seines Gleichen. Es ist reichhaltig und qualitativ hochwertig. Um an den Pool und in den Spabereich zu dürfen, mussten wir einen Zeitraum definieren. Sehr ungewöhnlich und unangenehm sich zur Entspannung an einen genau gesetzten Zeitraum zu halten. Fazit: Tolles Gebäude, seltsame Gewohnheiten für den Besuch des Pools und holprige Check-in Prozesse.
3 nachten verbleven in maart 2024
Reactie van Anna Trehubova Guest Relations op 5 apr 2024
Dear Miguel,Thank you for sharing your experience with us. I am delighted to hear that you appreciated our hotel's location and breakfast during your stay. Please accept my apologies for the issue during the check-in and I am very sorry that your experience with us, was less than you expected. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We do hope you will give us another opportunity to welcome you back in the future and provide you with a five-star experience NH Collection Prague Carlo IV is known for.

10/10 – Uitstekend

lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a gorgeous hotel. We were more than pleased with the staff, amenities, and pool. It is located within walking distance of Old Town Square, Wenceslaus Square, the Powder Tower, and the Charles Bridge. The trolley (tram) operates on a set schedule that is very convenient. Lots to do. Lots of stores and dining options. It was a very good decision to book our stay here.
6 nachten verbleven in maart 2024
Reactie van Warmest regards, Yosif Mitkov, Guest Relations op 25 mrt 2024
Dear Lisa, it was a pleasure to host you in our beautiful hotel in the heart of Prague. Our doors remain open for you and we will be looking forward to your next visit.

10/10 – Uitstekend

Nadine

2 nachten verbleven in maart 2024
Reactie van Anna Trehubova Guest Relations op 24 mrt 2024
Dear Nadine,Thank you for your ratings. We are delighted you enjoyed your stay with us and we are looking forward to welcoming you back!

10/10 – Uitstekend

Valentino

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel with great SPA and facilities. Amazing selection of breakfast and the building architecture is phenomenal.
1 nacht verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 22 feb 2024
Dear Valentino,Thank you for sharing your experience with the other travelers. We are delighted to learn we were able to meet your expectations. It will always be a pleasure to welcome you whenever your travel needs bring you back to Prague.

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay! What a stunning hotel lobby. The staff was excellent and very kind - especially Vilma from the Spa area. We hope to come back soon
1 nacht verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 21 feb 2024
Dear Julian, Thank you for your lovely review. I will share your comments with Velma and all our team to motivate them to continue in their excellent service. We hope to see you again soon!Kind regards,

10/10 – Uitstekend

J Sebastien

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel. Location was very convenient. Accommodation, staff, food, spa were outstanding. Everything was perfect !
4 nachten verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 20 feb 2024
Dear Sebastien,Thank you for your lovely review. We aim to provide service of the highest quality and I am delighted to hear that was accomplished during your stay. We always want you to feel welcomed and well looked after. We hope to see you soon!

10/10 – Uitstekend

Ales

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Warmest regards, Yosif Mitkov, Guest Relations op 7 mrt 2024
Dear Ales, thank you for the high rate review you have given us. We are looking forward to welcome you again soon!

10/10 – Uitstekend

Sato

1 nacht verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 22 mrt 2024
Dear Sato,Thank you for your lovely review. It is always a pleasure to welcome you back whenever your travel needs bring you back to Prague.

10/10 – Uitstekend

Omar

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! Spa 10 out 10.
4 nachten verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 20 feb 2024
Dear Omar,Thank you for your rating and comments. We are happy you found the time to enjoy relaxation in our award-winning SPA. We are looking forward to welcoming you back soon.

10/10 – Uitstekend

Xiaoqing

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Warmest regards, Yosif Mitkov, Guest Relations op 7 mrt 2024
Dear Xiaoqing, thank you for the high rating! We are looking forward to welcome you again soon!

10/10 – Uitstekend

Dariusz

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very good
8 nachten verbleven in februari 2024
Reactie van Anna Trehubova Guest Relations op 15 feb 2024
Dear Dariusz,Thank you for your ratings and comments. We hope to see you again soon!

10/10 – Uitstekend

JUN-HO

4 nachten verbleven in januari 2024
Reactie van Warmest regards, Yosif Mitkov, Guest Relations op 7 mrt 2024
Dear Jun-Ho, thank you for the high rating! We are looking forward to welcome you again soon!

10/10 – Uitstekend

Chloe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed a brilliant stay with special treatment for my birthday. We loved the live music in the lobby and felt very comfortable and relaxed throughout our time in the hotel. We would definitely recommend!
3 nachten verbleven in januari 2024
Reactie van Anna Trehubova Guest Relations op 30 jan 2024
Dear Cloe,Thank you for your lovely review. We are happy you enjoyed a special surprise on your birthday and we were able to meet your expectations. We are looking forward to the opportunity to welcome you back soon.