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Beoordelingen van Homewood Suites by Hilton Providence Downtown

3 out of 5
Homewood Suites by Hilton Providence Downtown
5 Exchange Street, Providence, RI

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 393 van 549 beoordelingen" "
Gastenscore: 8 - Goed. 102 van 549 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 549 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 549 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 549 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Eugene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be back
1 nacht verbleven in mei 2024

8/10 – Goed

Wei, San Diego

Positief: Netheid, staat van de accommodatie en faciliteiten
Breakfast is disappointing.
1 nacht verbleven in april 2024
Reactie van Brian Carlson, General Manager op 1 mei 2024
Thank you for taking the time to share your feedback regarding your recent breakfast experience at our hotel. As the General Manager at the Homewood Suites Providence Downtown, I sincerely apologize for the inconvenience you encountered during your stay. We take all guest comments seriously and are committed to continuous improvement.Your concerns about breakfast quality are important to us, and we deeply regret that we fell short of your expectations. Rest assured; this is an isolated incident and I have personally addressed your feedback with our kitchen staff to ensure that such lapses do not recur. We appreciate your patience and understanding.We value your loyalty to the Hilton brand and hope to regain your trust.Once again, I apologize for any inconvenience you experienced, and I appreciate your feedback. We look forward to welcoming you back soon when your travels bring you back to the Providence area.

10/10 – Uitstekend

dalio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean and walkable to Brown University
2 nachten verbleven in april 2024
Reactie van Brian Carlson, General Manager op 15 apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we are delighted to hear that we met your expectations.Additionally, we are pleased to know that our location was convenient for you. Being within walking distance to Brown University is indeed a great advantage for our guests, and we’re glad you found it beneficial.We look forward to welcoming you back on your next visit to Providence.

8/10 – Goed

Eddisha

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed staying, the hotel room was spacious.
2 nachten verbleven in april 2024
Reactie van Brian Carlson, General Manager op 15 apr 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at the Homewood Suites Providence Downtown. Your positive feedback about the spacious room is greatly appreciated. Providing comfortable and ample accommodations is essential to us, and we’re thrilled that we met your expectations.We look forward to hosting you again in the future when your travels bring you back to the Providence area.

10/10 – Uitstekend

Tiosha

1 nacht verbleven in april 2024
Reactie van Brian Carlson, General Manager op 10 mei 2024
I appreciate your feedback and am thrilled to hear that you had a wonderful stay while staying at the Homewood Suites Providence Downtown. Our team works diligently to ensure that every guest has a positive experience, and it’s heartwarming to know that we succeeded in making your stay memorable. If you have any specific suggestions or additional comments, feel free to share them with us. We value your input and look forward to welcoming you back soon when your travels bring you back to Providence!

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would never stay at this hotel again.
1 nacht verbleven in april 2024
Reactie van Brian Carlson, General Manager op 9 apr 2024
Lisa, I am the manager at the Homewood Suites Providence Downtown, and I would like to personally address your recent experience with us. First and foremost, I want to express my deepest apologies for any inconvenience you may have experienced during your stay.We pride ourselves on our commitment to our guests and are disappointed to hear that your stay did not meet your expectations. I want to assure you that we typically see many guests return to our hotel on a annual basis because we have a long-standing track record of providing excellent service and creating memorable experiences. Your experience is an exception and not reflective of our usual standards.We are committed to continuous improvement and your feedback is invaluable in this process. It is only through comments that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. If you could please explain in further detail the issues of your stay, I would greatly appreciate it.We value your patronage and hope you will give us the opportunity to make amends. We would be honored to have you back at our hotel so we can provide the high-quality service you deserve.Once again, thank you for your feedback and we hope to see you again when your travels bring you back to the Providence Area.

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Brian Carlson, General Manager op 9 apr 2024
On behalf of myself and my team, it was our pleasure to accommodate you during your visit to Providence. We are thrilled that you had such a great experience with us, and we hope to see you again when your travels bring you back to the area. Thank you again for your loyalty to Hilton and the Homewood Suites Providence Downtown.

10/10 – Uitstekend

Lawrence

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Brian Carlson, General Manager op 5 apr 2024
Thank you for choosing the Homewood Suites Providence Downtown by Hilton as your preferred hotel during your time in Providence. It is with great pleasure to so that you had a perfect stay with us. On behalf of myself and my staff, we look forward to seeing you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was easy. Great location
1 nacht verbleven in april 2024
Reactie van Brian Carlson, General Manager op 4 apr 2024
On behalf of myself and my staff, we are filled with joy that you had a great experience at the Homewood Suites Providence Downtown. Thank you for your loyalty to Hilton and our brand. We truly appreciate it! We hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Shaojun

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in maart 2024
Reactie van Brian Carlson, General Manager op 3 apr 2024
Thank you for staying with us during your time in Providence. On behalf of myself and my team, we are thrilled that you had a great experience, and we look forward to seeing you again when your travels bring you back to the area.

8/10 – Goed

Marisol

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Brian Carlson, General Manager op 3 apr 2024
On behalf of myself and my team, thank you for choosing us as your hotel destination while in the Providence area. We appreciate your loyalty to Homewood Suites and Hilton. Please feel free to reach out to me directly if there is anything we could have done better to make your experience more enjoyable. We look forward to seeing you again soon when your travels bring you back to the area.

8/10 – Goed

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brian Carlson, General Manager op 26 mrt 2024
On behalf of myself and my team, thank you for staying with us during your time in Providence. We are thrilled that you had a good experience with us, but if there is anything we could have done different to make your stay more enjoyable, please do not hesitate to share your feedback with us. We hope to see you again soon when your travels bring you back to the area.

4/10 – Matig

Wendy

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Brian Carlson, General Manager op 20 mrt 2024
It is deeply unfortunate that you did not have a great experience with us during your time in Providence. Please reach out to me directly to discuss further as I will make every attempt to make the situation right. I would be more than happy to hear more feedback from you. I hope that this was an isolated incident, and you will give us another chance to impress you when your travels bring you back to the area.

10/10 – Uitstekend

Lizandra Colon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent
4 nachten verbleven in februari 2024
Reactie van Brian Carlson, General Manager op 19 feb 2024
Thank you for staying with us during your time in Providence! On behalf of myself and my staff, we are thrilled that you had an excellent stay! We hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Denise op 17 feb 2024
Thank you for your feedback. I am glad you enjoyed your stay

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great about my stay. Thanks for having us.
1 nacht verbleven in februari 2024
Reactie van Brian Carlson, General Manager op 5 feb 2024
Thank you so much for your kind words! We are thrilled to hear that everything about your stay was great and that you had a positive experience with us. It was our pleasure to have you as our guest.Our team works hard to ensure that every guest has a memorable and enjoyable stay, and it's truly rewarding to know that we succeeded in making your time with us special.If there's anything specific that stood out to you or if you have any additional feedback, we'd love to hear more about it. Your insights are valuable as we continuously strive to provide exceptional service.We appreciate your choosing The Homewood Suites Providence Downtown, and we look forward to the opportunity of welcoming you back for another fantastic stay. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Thank you once again for your kind words, and we hope to see you again soon.Best regards,

10/10 – Uitstekend

Johny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 1 feb 2024
Thank you for choosing the Homewood Suites Providence Downtown while in the Providence area. I am thrilled that we exceeded your expectations and hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Patelisio F

4 nachten verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 29 jan 2024
Thank you for choosing to stay with us while in the Providence area. On behalf of myself and my staff, it was a pleasure serving your travel needs and making you feel at home. We hope to see you again soon when your travels bring you back to the area.

8/10 – Goed

Joshua

15 nachten verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 20 mrt 2024
Thank you for choosing to stay with us during your time in Providence! We are thrilled to see that you had a wonderful stay! If there is anything we could have done better to make your stay more enjoyable, please do not hesitate to reach out to me directly and share that feedback. On behalf of myself and my team, we hope to see you again soon when your travels bring you back to the area!

10/10 – Uitstekend

Awilda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 22 jan 2024
We are overjoyed to receive your perfect score rating! It’s a pleasure to know that we were able to provide you with an exceptional experience during your stay.Your rating is a strong testament to the quality of service we strive to deliver. We sincerely appreciate your feedback as it motivates us to continue improving our services.We eagerly look forward to your next visit and the opportunity to serve you again when your travels bring you back to the Providence area.

10/10 – Uitstekend

Terry, Lexington

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 22 jan 2024
Thank you for choosing our hotel for your stay and for giving us a perfect score on your review. We are delighted to hear that you enjoyed your experience with us and that we met your expectations.Your feedback is very valuable to us, as it helps us improve our services and facilities. We would love to hear more from you about what you liked and what we can do better. Please feel free to reach out to us directly with any additional feedback.We appreciate your kind words and your loyalty. We hope to see you again soon and make your next visit even more memorable.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 22 jan 2024
Thank you for choosing our hotel for your stay and for giving us a perfect score on your review. We are delighted to hear that you enjoyed your experience with us and that we met your expectations.Your feedback is very valuable to us, as it helps us improve our services and facilities. We would love to hear more from you about what you liked and what we can do better. Please feel free to reach out to us directly with any additional feedback.We appreciate your kind words and your loyalty. We hope to see you again soon and make your next visit even more memorable.

10/10 – Uitstekend

Christina

1 nacht verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 5 feb 2024
Thank you so much for taking the time to share your feedback! We truly appreciate your positive rating, and we are delighted to hear that you had a wonderful experience during your stay with us.At The Homewood Suites Providence Downtown, we strive to provide exceptional service and a comfortable environment for all our guests, and it's always rewarding to know that we've met your expectations. If there are any specific aspects of your stay that stood out to you or any particular team members who made a positive impact, we would love to hear more about it.Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay. If there's anything we can do to enhance your experience further in the future, please don't hesitate to let us know.Once again, thank you for choosing to stay with us. We appreciate your support and hope to have the pleasure of hosting you again soon.Warm regards,

10/10 – Uitstekend

Diane and Perry

3 nachten verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 12 jan 2024
I am thrilled to hear that you had a wonderful stay! On behalf of myself and my staff, we appreciate you choosing to stay with us while you were in the Providence area. We hope to have the pleasure of accommodating you again soon!

10/10 – Uitstekend

Mincheong

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Brian Carlson, General Manager op 9 jan 2024
On behalf of myself and my staff, we are thrilled to hear that you had a wonderful stay at our hotel and that we were able to meet your expectations. Your perfect score of 10/10 is a testament to our team’s hard work and dedication to providing exceptional service.We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience when your travels bring you back to the Providence area.

10/10 – Uitstekend

Krystal

1 nacht verbleven in januari 2024
Reactie van Denise op 8 jan 2024
Thank you we appreciate that.

8/10 – Goed

Valerie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was a great one night stay. The rooms are very large. Could stay for a week and feel like you’re living in an apartment with the full kitchen. The only downfall was the valet parking. But it was New Year’s Day so understandable that the wait was so long. Other than that, great hotel and even a decent breakfast.
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 9 jan 2024
On behalf of myself and my team, we are thrilled to hear that you had a great stay with us. Thank you for taking the time to share your positive experience with us and appreciate your feedback regarding the valet parking. We are delighted to know that you enjoyed the spacious rooms, full kitchen and our breakfast service. Our team takes pride in providing our guests with a comfortable and memorable stay.I would like to apologize for any inconvenience a long wait for valet may have caused you on the mooring of New Year's Day. I have addressed the long wait times with valet management and discussed better options to improve our service for you and all of our guests.We hope to have the pleasure of welcoming you back soon. If you have any further feedback or suggestions, please do not hesitate to let us know. We would be more than happy to assist you in any way we can.Thank you again for choosing the Homewood Suites Providence Downtown, and we look forward to seeing you soon!

10/10 – Uitstekend

Suely

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love it
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 9 jan 2024
As the hotel manager at the Homewood Suites Providence Downtown, it’s always great to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive experience with us and we are thrilled to know that you loved your stay at our hotel.We are committed to providing our guests with the best possible experience, and we are glad that we were able to meet your expectations. Your feedback is valuable to us, and we will continue to work hard to ensure that our guests have a memorable stay.We hope to have the pleasure of welcoming you back soon when your travels bring you back to the Providence area!

4/10 – Matig

Joel

1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 22 jan 2024
Thank you for taking the time to rate your stay at our hotel. We are genuinely sorry to hear that we did not meet your expectations.We value all feedback as it helps us identify areas where we can improve. We would greatly appreciate it if you could provide more details about your experience. This will help us understand what went wrong and how we can make it right.Please feel free to reach out to us directly with any concerns or suggestions. We are committed to providing our guests with the best possible service and your feedback is crucial in this regard.We hope to have the opportunity to welcome you back and provide a better experience in the future when your travels bring you back to the Providence area.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I ALWAYS ENJOY STAYING THERE.THE ONLY THING IS THAT PARKING was 32 DOLLARS A NIGHT.i thought it should have been less .cost 64 dollars for two night
2 nachten verbleven in december 2023
Reactie van Brian Carlson, General Manager op 9 jan 2024
On behalf of myself and my team, I’m glad to hear that you frequent our hotel and had an enjoyable stay with us. We appreciate your feedback regarding the valet cost. We understand that parking can be a significant expense, and we apologize for any inconvenience caused. As you are aware there is no overnight parking in the city of Providence and our cost for valet at the hotel is the cheaper option rather than housing your vehicle in a garage or parking lot overnight. We try to mitigate that cost as much as possible for all of our guests and consider the most convenient option as well.However, we understand that this may not be the most cost-effective option for all guests. We offer self-parking options as well, which is a higher cost than the valet service we provide.Thank you again for choosing our hotel, and we look forward to seeing you soon when your travels bring you back to Providence!

8/10 – Goed

Gustavo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Valet should be improved. Good hotel though.
Hotel is great. I think they were really busy during new year and the valet was a terrible one hour wait at check out. Also they lost the keys of my car and took an extra hour
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 3 jan 2024
As a hotel General Manager at the Homewood Suites Providence Downtown, I am sorry to hear that you had a negative experience with our valet service and lost your car keys. We take all feedback seriously and will work to improve our services to ensure that this does not happen again. Please accept our sincerest apologies for any inconvenience caused.Thank you for taking the time to share your feedback with us. We value your patronage and hope to have the opportunity to serve you better in the future.Please feel free to reach out to me directly if you have and other concerns or additional feedback.

10/10 – Uitstekend

Hasan

1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 22 jan 2024
Thank you for taking the time to rate us. We are thrilled to see that you gave us a perfect score! Your satisfaction is our top priority and we are delighted to know that we were able to meet your expectations.Your rating speaks volumes about your experience with us. We hope that you enjoyed your stay and we look forward to welcoming you back in the near future.Thank you once again for your feedback. It’s guests like you who help us strive for excellence.

8/10 – Goed

María silvana, Miami F

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 29 dec 2023
As a hotel manager, it’s always great to hear that our guests had an excellent stay. Thank you for taking the time to share your positive experience with us. We are thrilled to know that you enjoyed your stay with us and that our services met your expectations. Your feedback is valuable to us, and we will share it with our team to ensure that we continue to provide the best possible experience to our guests.We hope to have the pleasure of welcoming you back soon when your travels bring you back to the Providence area.

10/10 – Uitstekend

Holly

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 19 dec 2023
Thank You for staying with us during your time in Providence! We are thrilled that you had a fantastic experience and we hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Norka

1 nacht verbleven in december 2023
Reactie van Denise op 8 jan 2024
Thank you so much for your review, it means a lot.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 19 dec 2023
Thank You for staying with us during your time in Providence! We are thrilled that you had a fantastic experience and we hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Dilara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, remodeled hotel in a perfect location! Breakfast was very good as well. Staff is very professional, responsive and friendly. Highly recommended!
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 19 dec 2023
Thank You for staying with us during your time in Providence! We are thrilled that you had a fantastic experience and I will be sure to pass your glowing feedback on to my staff as well. We hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Martly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay again
This hotel is a gem right in downtown Providence. Our room was clean, spacious and quiet. The hotel looked so luxurious and everyone was nice.
1 nacht verbleven in november 2023
Reactie van Brian Carlson, General Manager op 6 dec 2023
Thank you for choosing our hotel during your stay in downtown Providence! We appreciate your kind words and are delighted to hear that you found our establishment to be outstanding! Our team takes great pride in providing exceptional service, and we’re thrilled that you enjoyed your experience.We prioritize cleanliness, and it’s wonderful to know that your room met your expectations. A spotless environment is essential for our guests’ comfort and we are pleased that you found your room spacious. Comfortable accommodations are crucial for a relaxing stay.Our staff members take pride in providing warm and welcoming service. We’re delighted that their friendliness left a positive impression on you.We hope to welcome you back soon for another memorable stay. If there’s anything else we can assist you with, please don’t hesitate to reach out.

10/10 – Uitstekend

Gabrielle

3 nachten verbleven in november 2023
Reactie van Brian Carlson, General Manager op 29 dec 2023
Thank you for taking the time to share your positive experience with us. We are thrilled to know that you enjoyed your stay with us and that our services met your expectations. Your feedback is valuable to us, and we will share it with our team to ensure that we continue to provide the best possible experience to our guests.We hope to have the pleasure of welcoming you back soon when your travels bring you back to the Providence area. If you have any further feedback, please do not hesitate to contact us. We would be delighted to hear from you.Thank you again for choosing our hotel, and we look forward to seeing you soon!

10/10 – Uitstekend

Samantha

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 6 dec 2023
Thank you for your perfect 10/10 rating! We appreciate your positive feedback and are thrilled that you enjoyed your stay. If you have any further comments or need assistance in the future, feel free to reach out to me directly. We look forward to welcoming you back soon when your travels bring you back to the Providence area!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 6 dec 2023
We appreciate your positive feedback and are thrilled that you enjoyed your stay. If you have any further comments or need assistance in the future, feel free to reach out to me directly. We look forward to welcoming you back soon when your travels bring you back to the Providence area!

10/10 – Uitstekend

Jessica

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, amazing staff, the valet parking is nice! Breakfast was what you expect from a free breakfast. Not super amazing but fine. Rooms were nice and beds were comfortable!
1 nacht verbleven in december 2023
Reactie van Brian Carlson, General Manager op 6 dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments and are delighted that you had an overall enjoyable experience. We’re thrilled that you found our hotel excellent. Our team works hard to provide top-notch service, and it’s rewarding to know that we met your expectations. We take pride in creating memorable experiences for our guests. Your kind words motivate us to continue delivering exceptional service.We value your feedback and will continue striving to enhance our offerings. If there’s anything else we can assist you with, please don’t hesitate to reach out to me directly. We look forward to welcoming you back on your next visit to Providence!

2/10 – Ontzettend slecht

Angela

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
Do not stay here as there are many better options. The bed is the most uncomfortable bed I've ever slept in. The shower was lukewarm at best after running for ten minutes. Check out is 11am And when asked to have a later check out was forced to sign up for Hilton rewards or pay $50 extra. The breakfast was not worth the hype, with prefabricated egg discs and some kind of bacon - Honestly I couldn't tell if it was turkey or regular bacon. I will never stay in a hilton knock off like this. After only sleeping four hours because of the terrible bed, I now have to attend and all day conference. Beware of this hotel.
1 nacht verbleven in november 2023
Reactie van Brian Carlson, General Manager op 28 nov 2023
Angela, I want to extend my deepest sympathies for the lack of sleep you experienced while staying with us during your trip to Providence. In accordance with Hilton Brand Standards, we strive to maintain the highest quality of mattresses, linen and terry in all of our guest rooms. We are saddened to hear that we did not meet your expectations. My staff and I understand how frustrating and disappointing that can be, especially after a long journey and a full day of business ahead of you. We value you as a Hilton customer and take your feedback very seriously. Thank you for giving us the opportunity to make your stay more comfortable by allowing us to relocate you in an alternative room that may have been better suited for you. Although the same standard of mattress applies to all of our guest rooms, I hope that this was an acceptable attempt to better your experience with the hotel.I will also review our breakfast standards with our Food and Beverage Supervisor to ensure the highest standard of food quality is upheld for you and our future guests.Lastly, I would like to inform you the Hilton Honors Rewards Program is free and includes a tiered benefit structure. The higher your loyalty level; which is based on the number of nights you stay, the more benefits you are awarded. I believe the front office staff were trying to relay to you that since you are not a Hilton Honors Member, your late check request would not take priority over a Hilton Honors Member's late check out request. The front office staff is trained to educate our valued guests on the benefits of Hilton Honors and do encourage travellers to sign up for this great program. The 50 late checkout fee you refer to is a standard fee if a late checkout is not granted. I hope this clears up any miscommunication.Please feel free to connect with me directly if you have any other concerns you would like to share about your stay.As always, we value you as a customer and appreciate you choosing to stay with us during your time in Providence. I hope that you give us another chance to provide you with a great stay so we are able to showcase our award-winning customer service when your travels bring you back to the area.

10/10 – Uitstekend

Stanley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, excellent service.
2 nachten verbleven in november 2023
Reactie van Brian Carlson, General Manager op 28 nov 2023
On behalf of myself and my staff, it was a pleasure having you stay with us during your time in Providence. I will pass along your kind words to my staff and recognize them for the outstanding service that they provided you! We hope to see you again on your next visit to the area. Thank you again for choosing to stay with us and your loyalty to Hilton!

2/10 – Ontzettend slecht

Ryan

1 nacht verbleven in november 2023
Reactie van Brian Carlson, General Manager op 19 dec 2023
As a hotel general manager, we are sorry to hear that you had a poor experience during your stay with us. We would like to know more about your experience so that we can improve our services. Please reach out to me directly at your earliest convenience so that we can address your concerns and make things right. Thank you for choosing to stay with us while in the Providence area and our hope is that you give us another chance next time your travels bring you back to the area.

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay.
1 nacht verbleven in november 2023
Reactie van Brian Carlson, General Manager op 16 nov 2023
On behalf of myself and my team we are thrilled that you had an excellent stay! I will celebrate your feedback with my team, and we look forward to seeing you when your travels bring you back to the Providence area! Thank you again for your loyalty to Hilton and choosing the Homewood Suites as your preferred hotel when in the Providence area.

10/10 – Uitstekend

Carolyn

4 nachten verbleven in oktober 2023
Reactie van Brian Carlson, General Manager op 2 nov 2023
Thank you so much for choosing to stay with us during your time in Providence. On behalf of myself and my staff, it was a pleasure to have you and we hope to see you again soon when your travels bring you back to the area.

8/10 – Goed

robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hot water didn’t work in morning while trying to take a hot shower at 7am. Front desk said it take a few minutes to heat up. I waited 30 minutes and then took a luke warm shower.
1 nacht verbleven in oktober 2023
Reactie van Brian Carlson, General Manager op 1 nov 2023
Thank you for staying with us during your time in Providence. On behalf of myself and my staff, I apologize for the inconvenience you had with the water temperature in your shower during your stay. I am confident that this was an isolated incident, and I can assure you that this matter will be further investigated to ensure that it does not happen again. Thank you for your loyalty to Hilton and we hope that you chose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Kyndle

Positief: Netheid, staat van de accommodatie en faciliteiten
location was great for what i needed. Front desk was unavailable late night when key and elevator were not working
7 nachten verbleven in oktober 2023
Reactie van Brian Carlson, General Manager op 20 okt 2023
Thank you for staying with us during your time in Providence. On behalf of myself and my staff we are thrilled that you enjoyed your stay and found the location to be convenient for your travel needs. We do apologize for the inconvenience of the elevator issue when you checked in late at night. The issue has since been resolved and we appreciate your patience. We hope to see you again soon when your travels bring you back to the area.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very spacious and the hotel is in a great location.
1 nacht verbleven in oktober 2023
Reactie van Brian Carlson, General Manager op 18 okt 2023
On behalf of myself and my staff, it was our pleasure to serve you. It is great to hear that you found the hotel spacious and convenient for all your travel needs. We hope to see you again soon when your travels bring you back to the area and thank you again for choosing Homewood Suites Providence Downtown.