Ingang accommodatie
Beschikbaarheid controleren

Beoordelingen van The Dean Hotel

3.5 out of 5
The Dean Hotel
122 Fountain Street, Providence, RI

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 515 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 289 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 1000 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

7,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Benjamin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and vibe…true boutique feel
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Lindsay

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
I wish the property would have indicated how loud the surrounding area was at night. We did not sleep a wink. Additionally the coffee bar was not in service during the hours they said it would be. Lastly, the shower is uncannily small. I was surprised to see such a small shower in a spacious bathroom. Would not recommend.
2 nachten verbleven in mei 2024

8/10 – Goed

Rebecca, Pomona

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice boutique hotel. Great area
1 nacht verbleven in mei 2024

6/10 – Redelijk

Kelly

I had to cancel my reservation, which I was able to do with the Dean hotel. They were extremely accommodating. However, when I tried to reach Expedia to do the same, I was put into an endless loop of customer service and was not able to make any change to my reservation. It was extremely frustrating, and I will not use Expedia again. Pro tip: go directly to the hotel and avoid the middleman.
1 nacht verbleven in mei 2024

8/10 – Goed

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Maria

2 nachten verbleven in april 2024

10/10 – Uitstekend

Carl, East Hartford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the place it was my second time there and i will go back
1 nacht verbleven in april 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for taking the time to leave us this high score Carl. Thanks for choosing the Dean. Can't wait to have you back.

10/10 – Uitstekend

Juan Max

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service. Very friendly and attentive staff.
1 nacht verbleven in mei 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for taking the time to leave us this high score Juan. Thanks for choosing the Dean. Hope to see you again soon

4/10 – Matig

Emily

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I rarely submit reviews. This "hotel" is slightly better than a hostel. Don't be fooled by the photos. The entrance has big steps and a heavy door that I had to navigate with a stroller and luggage. Luckily the guy checking in was kind enough to open the door for me as the hotel staff looked on. The elevator is a death trap and definitely illegal. The coffee shop wasn't open 2 out of 3 mornings (our stay was Wed-Sat). When I confronted the staff about it she became defensive and unprofessional. The restaurant is closed and the only drinks/snacks they offer are chips and boxed water). There is an ice machine but no ice buckets. The bathroom is fully tiled with a high gloss finish so the floors get dangerously slippery. Between the karaoke bar and thin walls it was extremely loud (coming from someone that lives on a commercial street in Brooklyn). Good location.
3 nachten verbleven in april 2024

6/10 – Redelijk

vicky

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
thank you Vicky for taking the time to leave a review. Feel free to let us know what we can do to improve for you next trip. Thanks again for choosing the Dean.

4/10 – Matig

Susan

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The room smelled foul. I am not sure if it is the cleaning supplies used or air freshener , but it's really awful. I have the windows open and can barely stand it. In addition the room is so small that the door couldn't open all the way because it hit the furniture. My son's dorm room is larger. I love small Indy hotels and stay in them wherever I travel over the large chains but I would have been much more comfortable at the Marriott!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mary Ann, Coatesville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Trena

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the Convention Center. Refreshing style compared to other hotels. Knowledgeable staff.
1 nacht verbleven in april 2024
Reactie van Front Desk op 30 apr 2024
Thank you for your kind response Trena! We hope to host you here again in Providence soon!

8/10 – Goed

Dongshin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The staff was really kind.
1 nacht verbleven in april 2024

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very clean. Cool funky hotel. Will definitely stay there again!
2 nachten verbleven in april 2024

6/10 – Redelijk

James

It was not perfect but was okay.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Juan

1 nacht verbleven in april 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for taking the time to leave us this high score carl. Thanks for choosing the Dean.

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Edward, Norristown

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The Dean is well rated by many travel mags but I wonder if any of them have started in the hotel. The front desk staff were efficient but far from friendly, almost like they forgot that they work at the front desk of a hotel. Not a smile or warm welcome from anyone. It was very odd actually. The room, I’m sure photographs very well but some things aren’t super functional. Location is great, in between Federal hill and the train station. And located steps from the LGBT bars.
1 nacht verbleven in april 2024

4/10 – Matig

Traci

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024

4/10 – Matig

kathleen

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bar was the only good part. The room was beautiful - but not functional. Extremely uncomfortable furniture. The sheets were dirty and when the girl came to change them, not only did they not have the right size, she didn’t know how to make a bed. They ended up switching our room, this one didn’t have enough towels and no washcloths. The "bed" was a poorly made futon, not an actual mattress. The shower is so small I'm five feet tall and couldn't bend over to wash my legs. And it was noisy. All. Night. Long. We stayed two nights, didn't sleep for any of it. Do not recommend.
2 nachten verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Kethleen for taking the time to leave a review. I just want to go over some of the points you made. You made us aware of the stained sheets which I agree is not ok and my FD agent rushed up to help remake the bed. The whole time you just screamed at her to the point she didnt feel safe and called me very upset. At that point, I did tell her to just move you to a different room. The suite we moved you does have a mattress. I also wished you brought the noise to our attention as we could of had security look into this and end it. I am sorry you didnt enjoy your stay and do hope you find a hotel that is a better fit for you during your next visit.

10/10 – Uitstekend

Allan

1 nacht verbleven in maart 2024

8/10 – Goed

Stanley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Stanley for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Uitstekend

Deva

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay!
3 nachten verbleven in maart 2024
Reactie van Front Desk op 5 apr 2024
Thank you for your response, Deva! We are ecstatic you enjoyed your stay here with The Dean! We hope to host you here again soon!

8/10 – Goed

Michael

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Micheal for the high score. Happy to see you enjoyed your stay. Feel free to let us know how we can make your next stay with us a 5 out of 5.

6/10 – Redelijk

Nanci, Doral

Zakenreiziger
Positief: Personeel en service
Older building and Room smaller than expected.
3 nachten verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Nanci for the review. Looking at your reservation it does look like you were in our smallest room type. Luckily, we have many rooms with different sizes. Next time feel free to reach out and we can happily find you a bigger room to fit your needs.

8/10 – Goed

Elisabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this little hotel in Providence. I felt like I was in Europe. It was great
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Elisabeth for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 – Goed

Andy

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Colleen L.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Colleen for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great find! Quirky boutique hotel that has everything you need. Room was spacious, clean and comfortable. Only thing lacking was a mini fridge in the room. We would stay again!
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Katherine for taking the time to leave a review. Happy to see you enjoyed your stay and can't wait to see you again.

8/10 – Goed

Alexandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel très central à l’architecture industrielle début du siècle dernier. Beaucoup de charme. Accueil chaleureux. Ma chambre King se trouvait au 3 ème étage et n’avait pas une des plus belles vues sur la ville. J’ai particulièrement apprécié la grandeur et la décoration de la pièce ainsi que la grande salle de bains. Malheureusement beaucoup de bruits provenant des chambres voisines à l’étage qui m’ont empêché de dormir pendant quelques heures un dimanche matin Je suis mal tombée.
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for taking the time to leave a review alexandra and hope to see you again soon.

8/10 – Goed

keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jackson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
WiFi kind of spotty but overall a nice place. Make sure you park on the lot right next to the hotel way cheaper than the cover garage next door
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Olena, Brooklyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome hotel
1 nacht verbleven in februari 2024

8/10 – Goed

Collin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. The staff were very kind and the room was clean. I had some minor issues with noise from people in the rooms nearby returning to their rooms late and drunk, but this was not the hotel’s fault.
1 nacht verbleven in maart 2024

8/10 – Goed

Martin, Orange

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Martin for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in the heart of downtown. Parking is located directly next to the hotel which is very convenient. The staff was beyond helpful and friendly with recommendations etc.. Couldn't ask for a better spot. One word of advice is the rooms are somewhat small, but they offer everything you could need.
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place was awesome. Thank you!
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Uitstekend

Hoi Ning, LEWISTON

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were fantastic and I really appreciated their initiative to consolidate my two reservations so that I didn't have to change rooms. The elevator was quaint, the rooms were spacious, and the noise level was minimal. I loved the note that was specifically left for me, and I appreciated the chance to get a good night's sleep every night I was there. The location was great in terms of easy access to the city bus as well as lots of great cafes and restaurants. I was grateful for the staff member who came up immediately to unclog my toilet late at night. I'd definitely stay again on a future visit!
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Uitstekend

Hoi Ning, LEWISTON

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an easy check-in to a location that's close to public transportation and great dining options!
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Uitstekend

Jonathan

1 nacht verbleven in maart 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Jonathan for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 – Goed

Joachim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clearly not part of a large chain. Good vibe, though room was tiny. Central location.
2 nachten verbleven in februari 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very interesting mix of the original character of the building and modern conveniences.
1 nacht verbleven in februari 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Uitstekend

Ziad S

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you Ziad for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 – Goed

Eric

1 nacht verbleven in februari 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for the score eric. Feel free to let us know how we can make your next stay with us a 5 out of 5.

10/10 – Uitstekend

Kathleen, Somerville

1 nacht verbleven in februari 2024
Reactie van Jeremy- Front Desk Manager op 15 mei 2024
Thank you for the score Kathleen. Happy to see you enjoyed your stay and we hope to see you again soon.

8/10 – Goed

James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The hotel had a unique character and was located in a great spot downtown, but the room's layout and view of the city was exactly what I was expecting.
1 nacht verbleven in februari 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Uitstekend

Alison

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the linens and the rainfall shower.
1 nacht verbleven in februari 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

6/10 – Redelijk

Alessandra

Positief: Netheid, personeel en service
Mid February stay in a king suite. Room was lovely, even if there was a strange smell of disinfectant everywhere. A tiny portable heater was going full blast but the room and the corridors were absolutely freezing. I can only imagine there was a problem with the central heating system. The thermostat read 51 but didn’t seem to work. It certainly felt like 51!
1 nacht verbleven in februari 2024
Reactie van Jeremy- Front desk Manager op 12 mrt 2024
Thank you for taking the time to leave a review. We use this feedback to help improve guest services and the overall guest expierence. I am sorry to see we missed the mark. I hope you give us another chance as this is out of the norm for us. Thanks again for choosing the Dean.