Hi Morgan,Thank you sincerely for taking the time to share your feedback. I greatly value your comments and acknowledge the absence of air conditioning at our hotel.Regarding your concern about the limited options on our menu, I respectfully disagree. Our dinner menu in particular boasts five entrées, six main courses, five side dishes, and four dessert options, ensuring we cater to diverse dietary needs. Additionally, we offer a minimum of two nightly specials, an offering that surpasses many hotel restaurants in New Zealand.Situated on the West Coast of New Zealand, our hotel contends with sand flies in its natural surroundings. To address this, we have installed fly screens on our windows and provide insect spray in guest rooms. Moreover, we offer sand fly repellents for sale at our reception desk.I trust this clarification addresses your concerns, and I extend a warm invitation for you to return to our hotel. We are committed to ensuring your next stay is truly enjoyable.Kind RegardsRaj KarekarHotel Manager

Hi Ian,Thank you very much for your feedback. It provides us with areas to work on. I apologise for the Cobwebs and Mould around your room. Our Hotel is situated in a Rainforest setting, which makes it difficult for the team to look after all the Cobwebs around the property. I assure you that we constantly keep an eye out for it. I apologise that we were not at our best around your room. Mould on curtains is definitely NOT as per our standards, and our housekeeping team is working on it straight away.Regarding the room prices you found to be expensive, I would like to get your attention to the remote location we strive to provide hospitality. Our resources are expensive compared to a city, and we strive to provide better or similar hospitality you receive around New Zealand. Also note that you wished to travel in a high season where the prices are marked as per the market requirements. For cheaper prices, I would recommend travelling in the winter months.You are right about the Revamp. Scenic Hotel Group has recently acquired this hotel, and they are in the process of adding new facilities to the rooms.I hope this helps in understanding the hotel, and I wish you a great stay with us again to enjoy the amazing Hospitality we always strive for.Kind RegardsRaj Karekar Hotel Manager

Hi Waikura, Thank you for sharing your amazing feedback, we are so happy to see that you enjoyed your stay at the hotel. Apologies that you had to deal with a loud guest staying right above your room. We wish for all our guests to enjoy their stay at the hotel, and would definitely talk to others if they make patrons around them uncomfortable. I wish to welcome you back at the hotel, so that you can enjoy our amazing hospitality once again. Kind RegardsRaj KarekarHotel Manager

Hi Stacey,Thank you very much for sharing your feedback, it concern's me to see a low rating. I would like to understand your experience further and find places for us to improve. If you wish, you can reach me directly on rajk@scenichotels.co.nz, looking forward to discussing this further. Kind RegardsRaj KarekarHotel Manager

Hi Ajay,Thank you for choosing to stay with us at Scenic Hotel Punakaiki and for sharing your feedback. We are thrilled to hear that you enjoyed our excellent amenities and very good location.We are sorry to hear that the beds were not as per your expectations. We understand that the quality of the beds is important to our guests, and we will ensure that this issue is addressed with our team to ensure that similar situations do not occur in the future.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Scenic Hotel Punakaiki in the future.Kind RegardsRaj KarekarHotel Manager

Hi Shankar, Thank you for your feedback. I apologise for the disappointment with the Christmas dinner. I have shared your comments with our kitchen team to address the issues you raised. I appreciate Mr. Bhandari's handling of the situation, and we hope to have the opportunity to welcome you back for an improved experience. Best regards, Raj Karekar Hotel Manager

Hi Kelvin, Hope you had a good time travelling over Christmas. Thank you for your wonderful rating, we hope to see you back at the Hotel. Kind regards Raj Karekar, Hotel Manager

Hi Cheryl,Very happy to hear you enjoyed the whole experience at Scenic Hotel Punakaiki, and thank you very much for your wonderful feedback. I hope to see you join us again soon!Kind RegardsRaj KarekarHotel Manager

Hi Melanie,Thank you for your rating, we appreciate your input. Is there anything we could have done better to improve your stay with us, please do let us know. We hope to welcome you back for a better experience in the future.Kind RegardsRaj KarekarHotel Manager

Bonjour Martine,Merci beaucoup pour votre merveilleux retour, nous avons tellement de chance d'avoir la belle vue juste en face de l'hôtel. Il y a certainement une très bonne vue. Je suis heureux que vous ayez également apprécié votre séjour dans votre chambre et j'espère vous accueillir à nouveau à l'hôtel.CordialementRaj KarekarDirecteur de l'hôtel

Hôtel bien situé en bord de mer, c'est sûr ! Je suis content que vous l'ayez apprécié. J'espère vous revoir à l'hôtel.Merci.Raj KarekarDirecteur de l'hôtel

Hi Deepak,Thank you for choosing Scenic Hotel Punakaiki and taking the time to share your experience! we are delighted to hear you enjoyed your stay and found our staff friendly. We appreciate your feedback on the room locations, and it's worth noting that our property has a wide layout to showcase the beautiful surroundings. We hope to welcome you back for another wonderful stay next to the Pancake Rocks!Kind RegardsRaj KarekarHotel Manager

Hi Joelle,Thank you for sharing your feedback with us. I am delighted to hear that your overall experience was amazing, and we appreciate your positive remarks about Oscar's efficiency.Regarding your room, it is wonderful to know that you enjoyed it. I would like to clarify that we have not undergone any recent renovations, and all our rooms offer equally delightful views.I apologise that your check-in experience did not meet your expectations. I want to mention that Misuk is one of our newest team members, and your understanding of her learning curve is appreciated. I take responsibility for not providing adequate support during your check-in, and I apologise for any inconvenience caused.Your feedback is valuable, and we are implementing training measures to ensure a smoother experience for our guests in the future. We look forward to the opportunity to welcome you back and provide an improved and positive stay.Kind RegardsRaj KarekarHotel Manager

Hi John,Thank you so much for your fantastic review! we are thrilled to hear you enjoyed your stay at Scenic Hotel Punakaiki. Your kind words mean a lot to us. We look forward to welcoming you back in the future.Kind RegardsRaj KarekarHotel Manager

Hi Sue,Thank you for your feedback! We are thrilled you enjoyed the incredible views. Your recommendation for an ocean view room means a lot and we look forward to hosting you again soon!Kind RegardsRaj KarekarHotel Manager

Hi Alastair, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your rating, and we would love to hear more about your experience to better understand how we can enhance your future visits. Your insights are invaluable, and we look forward to the opportunity to exceed your expectations on your next stay.Kind RegardsRaj KarekarHotel Manager

Hi Evelyn,Thank you for your wonderful rating and kind comments! I am thrilled to hear you enjoyed the beautiful views and experienced our lovely staff.Best regardsRaj KarekarHotel Manager

Hi Jerome,We greatly appreciate your positive feedback and the excellent rating! It's fantastic to know that our hotel's proximity to Pancake Rocks was convenient for you. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay.Best regardsRaj KarekarHotel Manager

Hi Johan,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your rating of, and we'd love to hear more about your experience to better understand how we can enhance your future visits. Your insights are invaluable, and we look forward to the opportunity to exceed your expectations on your next stay.Kind RegardsRaj KarekarHotel Manager

Hi Jacqueline, Thank you for this amazing review. We're delighted to hear that you enjoyed your stay with us. We're looking forward to seeing you again soon in Punakaiki! ;)