Luchtfoto
Beschikbaarheid controleren

Beoordelingen van Bahia Principe Grand Punta Cana - All Inclusive

4 out of 5
Bahia Principe Grand Punta Cana - All Inclusive
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 541 van 1518 beoordelingen" "
Gastenscore: 8 - Goed. 312 van 1518 beoordelingen" "
Gastenscore: 6 - Redelijk. 253 van 1518 beoordelingen" "
Gastenscore: 4 - Matig. 195 van 1518 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 217 van 1518 beoordelingen" "

7,6/10

Netheid

7,4/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Trisha

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2022
Reactie van Online Reputation op 3 aug 2022
Estimada Trisha, Nos agrada que comparta su puntuación y esperamos recibirle nuevamente. Un cordial saludo, Online Reputation Bahia Principe Bavaro Resort

4/10 – Matig

ramon

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Malo nos lobque promocionan
4 nachten verbleven in mei 2024

4/10 – Matig

NIKOLAS

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was far below the standards indicated. Staff were rude and rooms often not restocked. The food was sub par often feeling sick after eating.
7 nachten verbleven in mei 2024

4/10 – Matig

Margaret Ann

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though we arrived well after the check in time our room was not ready. The front desk staff were often rude when asked questions. We waited an hour in the lobby constantly being bombarded with persons placed there trying to convince us to “upgrade” to their premium package. All of our party spent at least one full day in the room Ill from the food at the buffet. The rooms all had a large amount of mold in the washrooms, one of the rooms we paid for had a leak in the roof and the front desk staff instructed us to have someone stay in the room to supervise maintenance fix it. The replenishment of the rooms was inconsistent often items such as coffee and water were not replaced in the rooms. At one point they allowed some of the table vendors in the resort, making it impossible to go to the buffet without being harassed to purchase. Overall I found a resort with minimal relaxation, where I would have been further to stay at either a hotel or air bnb.
8 nachten verbleven in mei 2024

8/10 – Goed

JULISSA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place!
7 nachten verbleven in april 2024
Reactie van Guest Relations DepartmentgG op 14 mei 2024
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Kindest regards,

8/10 – Goed

Paige

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Relations DepartmentgG op 14 mei 2024
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,g

6/10 – Redelijk

Valmira

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The pools the beach is beautiful environment. The pool is great for little kids the way its designed. We did have an issues with the check in staff as soon as we arrived. As we had an earlier flight and got there at 12. So by 3 o'clock my husband approached the counter to get the room #. They where yelling at him to go at the back of the line .We did wait in line when we first got there . So we assumed its was common courtesy to just give us the room # as we had been waiting since 12. That was uncomfortable and uncalled for. But my God the mosquitoes are horribly. Everything in the room had dead mosquitoes. Everyone was bitten everywhere. It didn't matter where u went they were everywhere. I have been to other hotels in this area i have never encountered such a horrible amount of mosquitoes everywhere. Lobby, restaurant, pool, the hotel room it was a never ending battle with mosquitoes.
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.Best regards,

6/10 – Redelijk

Kristi

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
While the property is nicely kept, it is very dated. The room did not have any hotel info in it, nor did it have anything to write on or with. Had asked for more pillows 4 different times and they were never brought. The ceiling was leaking from the heavy rain. Check in process was difficult, they did not have any rooms available with 2 beds, which I had specifically asked for when booking. They had to bring a roll away bed which immediately broke when laid on and couldn't get another one until the next night. I kept checking back for another room, there were none available. I thought the staff was mostly rude. None of the bartenders did anything to earn a tip. Bar service at the pool or beach was pretty much non existent. Food at the buffet was the same thing every night and not hot at all. The beach was beautiful and kept clean.
8 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Our main goal strives in achieving our guests' complete satisfaction, now that they are the axis that governs all of our activity and it is towards them that we head our constant effort every day. We are really sorry to hear that you were not satisfied with our services in your son’s wedding and we apologize for any inconvenience you may have experienced.Best regards,

8/10 – Goed

Patricia Grillo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the variety of entertainment each night, you could choose whether you wanted to watch a show or listen to live music or even better, go to a second show after the first show! So many options for entertainment. staff was very friendly and facilities were always clean. Beach was absolutely stunning, I would definitely recommend to friends and family.The only thing I didn’t love was how we got no information about anything when we arrived, we had to come back to guest services to inquire about everything (how do we reserve dinners, where do we get towels, where is the gym, what are the times, where do we get towel cards.. etc and that when we booked transportation to pick us up with our luggage’s for check out, they never showed up so we just walked and were a few minutes late because of that
8 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear,Thank you for sharing your feedback, which plays a key role in our continuous improvement process and drives us to achieve our commitment to excellence. We apologize for the inconveniences you experienced during your stay.We truly hope you will consider returning to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services.Bahia Principe Hotels & Resorts, all inclusive hotels in Punta Cana.Best regards,

2/10 – Ontzettend slecht

Hardeesh, mississauga

Reisde met een groep, Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We stayed at Bahia Principe Punta Cana originally for 5 nights. We arrived at the airport a little earlier than our check in time, however it seemed like reception had difficulty assigning our rooms. Overall it took very long and we were tired going through the process. It was worse once we got to our rooms as both rooms were infested with bugs, bed bugs and mosquitoes. We tried to turn on the ac and use bug spray throughout the first day as we were tired and just wanted to rest. The washrooms were also disgusting and the room decor was severely in need of an upgrade. By, 11 pm we had enough of the bugs as we had a child with us as well and we asked for new rooms. At first the 2 receptionists denied us and said made us wait for a manager for a simple room change. We were upset but they did not care as their shift was over in 5 minutes. As soon as the shift change happened we had to explain and wait another 1 hour before we finally were offered to transfer to the Bahia bavaro for the remainder of the trip. These rooms were slightly better in terms of decor and there were no bugs. The whole process took too long and it was almost 2 am. In the new room however, there was no cold water, and the water was only boiling hot with very little water pressure and a dirty tub. The tap for the sink was not even attached and we had to call for a handyman three times in the morning to come fix it and wait for an hour for that to be done. Then we found that toilets did not flush well.
5 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. We do look forward to serving you again and we really want to make your next vacation a worth remembering one.Yours sincerely,

10/10 – Uitstekend

Kamal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful place😊
7 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Regards from Dominican Republic,

8/10 – Goed

Jose Antonio Aleman

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tienen que remodelar las habitaciones
6 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

4/10 – Matig

David

Reisde met een groep, Reisde met partner
Positief: Netheid
El problema es que tienen una plaga de mosquitos. Deben controlarlo porque no se puede disfrutar de las amenidades. Mi esposa y yo llevamos repelente pues sabemos como es el trópico, aún así llegamos a nuestro hogar llenos de picadas al igual que el grupo de dieciocho con los que estábamos. Espero que establezcan un protocolo para atender esto que es tan importante para evitar la propagación de enfermedades.
6 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

8/10 – Goed

April

Reisde met familie
Positief: Netheid, voorzieningen
The resort itself was nice but don’t book if you don’t like shuttles. We were quite far from the beach. Our family also got Norwalk Virus upon return.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Mayra Roccio Tejeda De Los, Carolina

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Estoy muy contenta, fue mi primera vez visitando este lugar, está Espectacular de lo único que me quejo es la cantidad de MOSQUITOS que habían en la habitación y en las áreas comunes. Deberian hacer algo al respecto fui con un grupo de amistades algunos se quedaron en otras de las facilidades y no tuvieron ese problema asi que deberían hacer algo con eso.
6 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 – Redelijk

nydia Esther Diaz

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Tienen un grave problema con los mosquitos. Tanto en las áreas comunes, como en los cuartos es insoportable.
6 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 – Redelijk

ALIETTE PUCHEUX

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I arrived at the front desk to begin with my check-in, they sent me to the Bávaro hotel, even though my reservation was for Bahia Principe Gran Punta Cana. (Later I realize that they are like Siamese twins). Ericka suggested to upgrade the rooms, because she said the hotel is old and only a few rooms were renovated. I agreed and paid the upgrade. They were nice but, one had the front door frame out of place so, it was very difficult every time we had to close the door, you had to pull it hard, I imagine the guests next to us must have woken up with the noise. My room had mold on the ceiling of the shower, the ac did not cool, to the point of not having to cover myself all night and one of the decorations on the wall was covered in mold. At the buffet, I was waiting for a spaghetti when I saw a cockroach walking up and down the counter where the cooker was, and he didn't even flinch. I imagine that the hotel would be quite full, and they decided to open a room attached to the buffet where no one wanted to sit because of the strong musty smell. In general, you could notice a bit of disorganization, there were many waiters walking around from one place to another,but no one attended to you.In the Japanese restaurant a cockroach fell on a guest, then ran under to my table and continue running all over the room and ended up being chased by one of the chefs.I talk with the general director,he was very receptive and told me they are trying to resolve the cockroach’s issues and other
5 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.Please note that this kind of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused to you.Greetings from Punta Cana!Regards!

2/10 – Ontzettend slecht

Katia Jeaniris Estela

Reisde met een groep, Reisde met partner
Negatief: Voorzieningen
nos fue muy mal la habitación llena de insectos y el baño botaba agua por todos lados
3 nachten verbleven in april 2024

8/10 – Goed

Bartolome, Puyallup

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The room has a water leak that bothers us every rainy night. They promised they would send a person to fix it but it never happened and I really got tired of calling to make the report.
7 nachten verbleven in februari 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. Best regards,

4/10 – Matig

Darlene, Hay River

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The property itself was nice but the agent staff were very rude! Very sarcastic rolling eyes extra. The cleaning staff were very nice. The prices for gifts and snacks were very extremely expensive. We did not know were things were and how things work as it was never explained to us. My partner fell sick on the trip (food poisoning at resort ?) and ended up in the hospital the medi centre Angie were rip offs as they told us he should go to the hospital and charged us $250 USD just to tell us that. The private hospital they sent us to was rude and felt like a jail and kept him in the hospital longer than needed as our insurance company said everything was done at 11am but he wasn’t real eased until 3:30pm. We spoke to other people who went through the same thing. The fridge didn’t work and I paid for premium internet and barely had any internet. The pool was closed at 6pm every night. They day after we got there we were told to meet at the front desk for 930 am to discuss our return transfer but they were just trying to push the excursions on us. Very very disappointed and would not recommend anyone go there.
6 nachten verbleven in april 2024

8/10 – Goed

Jeiner

Positief: Personeel en service
5 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Regards!

6/10 – Redelijk

Julie

Negatief: Netheid, personeel en service
Ménage dans les chambres 👎femme de ménage n’a jamais changé mes draps en 14 jrs de séjour!Refait ton lit c’est tout.
15 nachten verbleven in januari 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We sincerely apologize for the situation transpired. Thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Kindest regards,

8/10 – Goed

Egda

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you very much for your rating.Best regards,

10/10 – Uitstekend

Christina Leigh

Reisde met een groep
Positief: Netheid, voorzieningen
I liked that for my Birthday we came back to the room after a big day at the beach and someone brought a plate of fresh fruit and bottle of champagn. I did not like when we arrived we could not get inyo r room until 330. We arrived at 1130. Could not get food till checked in and we were starving
5 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We sincerely regret any inconvenience you may have experienced. We hope you will be willing to give us the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities.Best regards,

8/10 – Goed

Xochilt

Reisde met partner
Positief: Personeel en service, voorzieningen
Overall served its purpose for a weekend getaway. However some renovations are needed and attention while cleaning.
3 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our Bahia Principe Grand Punta Cana. We sincerely appreciate all feedback.We are proud to read that you were happy with the service you encountered and to know that you absolutely recommend us.Looking forward to seeing again you in the future!Best regards,

2/10 – Ontzettend slecht

Skylar Mae

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in april 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you very much for your time and ratingRegards!

10/10 – Uitstekend

Hani

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s our 4th time at the resort, great people, great energy and everyone is friendly.
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed a wonderful family vacation.Thank you for your nice comments and for highlighting our good food, polite staff, beautiful beach, and meticulously maintained premises.Best regards,

10/10 – Uitstekend

Anne Renee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best time of my life at grand punta cana!! everything was flawless
8 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed your vacation.Best regards,

10/10 – Uitstekend

chandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
DearThank you very much for your time and ratingBest regards,

10/10 – Uitstekend

Helene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres grand resort. Nous avons marché beaucoup avec notre bébé en poussette, mais c’était parfait pour nous. Le staff est tellement gentil, souriant, accommodant. Le buffet a beaucoup de choix. Seul point négatif est qu’il faut se lever super tôt (6am) pour réserver une chaise avec parasol a la plage, même chose pour les piscines. Je recommande cet hôtel et tous le resort Bahia Principe.
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 15 mei 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

10/10 – Uitstekend

Etzia

3 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Best regards,

8/10 – Goed

Prarthik

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Food is terrible..! I am vegetarian and I had problems..! Booking restaurants is a nightmare..!
4 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you for bringing to our attention the comments about your stay. We sincerely regret any inconvenience you may have experienced. We are seriously dedicated to value our guest feedback. For this reason, we will contact you at the earliest convenience. Once more we regret the situation that you experienced but we look forward to welcome you very soon in our Grand Bahia Principe Punta Cana.Best regards,

8/10 – Goed

JULIMAR

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
En general fue bueno
5 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Cliente,Nos agrada saber que ha tenido una buena estancia con nosotros.A su disposicion.Un saludo,

8/10 – Goed

Sandra L

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I really enjoyed my stay. My room needed a good full paint job not just a shotty touch up ,and the bedding is really outdated otherwise all was a fine resort with nice service .
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 15 mei 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

10/10 – Uitstekend

Darian Marie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bueno, lugar tranquilo para vacscionar y estar en paz.
5 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

8/10 – Goed

David

Positief: Netheid
5 nachten verbleven in maart 2024
Reactie van Guest Relation op 27 mrt 2024
Gracias por su puntuaciones, espero que nos comente en otros momentos su comentarios de satisfacción

6/10 – Redelijk

TINERFI ALEXANDER DIAZ

Positief: Staat van de accommodatie en faciliteiten
No hay atencion Telefonica ni information hasta llegar Al hotel
5 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Estimado Cliente,Queremos expresarle nuestras más sinceras disculpas por los inconvenientes que experimentó, pero tenga por seguro que sus comentarios han sido presentados al Gerente General de nuestro Resort con quien daremos la debida atención.Saludos cordiales,

8/10 – Goed

William Andrew

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Very beautiful beach
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts as your holiday destination in Punta CanaBest regards,

2/10 – Ontzettend slecht

Frank

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room closer to the beach are nice. Units 1-4. We were in unit 17 and it was dark and dingy. Food at this resort was aweful. We paid extra money to upgrade to the Esmeralda next door. WAY better everything! Have fun!
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 15 mei 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

6/10 – Redelijk

Aline

6 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you very much for your time and ratingBest regards,

8/10 – Goed

Danny

4 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 15 mei 2024
Buenos días,Muchas gracias por su tiempo tomado y dejado una puntuación.Un saludo,

8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Guest Relations Department op 15 mei 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 – Goed

Laurie Ann

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The property is beautiful and the grounds are very well maintained, most of the staff were pleasant and cheerful but some were never smiling and sometimes rude. The food in the buffet was plentiful but any hot food was not hot or even warm unless it was cooked right in front of you like pasta’s or egg omelette’s. The Bahia Grand Punta Cana buffet had a terrible sewer like smell, they should do something about that as it is nasty. This resort needs updating. The little flies that bite are awful and for someone like myself that has allergies to these bites, it was not a pleasant experience. I understand that this is a problem in most of your resorts because of the climate, but it would be nice if people were informed before they come because then we could be prepared better! The beach was amazing and we got lots of swimming time in the beautiful ocean and so much wonderful sunshine :-). We spent from the 29th of February to March 15th 2024. Over all the vacation was good, my suggestion to other people going to the D/R. Do your research before booking a resort. Thank you
14 nachten verbleven in maart 2024

8/10 – Goed

Houssam, Abu Dhabi

Positief: Netheid
7 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 15 mei 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 – Goed

Marlie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The resort was overall a good resort. Check-in was a little annoying - we were told room would be ready at 3 and didn't get in until around 5. We were also here during peak spring break so I am sure they were busy. I gave the facilities a 3/5 because our shower head was broken. I will say you get what you pay for and I was certainly tired of eating the buffet food lol. However, we went to the Nikkei restaurant and it was really good I recommend trying. The view was worth it though and overall a good stay for an affordable price.
5 nachten verbleven in maart 2024

8/10 – Goed

Yaroslav

6 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you very much for your time and ratingBest regards,

8/10 – Goed

Vladyslav

6 nachten verbleven in maart 2024
Reactie van Guest Relations Department op 14 mei 2024
Dear Guest,Thank you very much for your time and ratingBest regards,

10/10 – Uitstekend

Stacie Jo

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We actually upgraded to Bahia Luxury Esmeralda and loved it!
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Kenneth Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is a fantastic getaway! The beach is spectacular and the staff were so helpful. There were a couple of miscommunications, but nothing major and things were taken care of without trouble. Note the a la carte restaurants fill up fast. Reserve early!
6 nachten verbleven in maart 2024