Terras
Beschikbaarheid controleren

Beoordelingen van Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

5 out of 5
Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated
Arena Gorda Macao, Punta Cana, La Altagracia

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 464 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 136 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 102 van 1003 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We had cockroaches is the room, my husband got food poisoned and The beach was overcrowded. People working there are amazing and service is good. Will not return.
21 nachten verbleven in november 2019
Reactie van Online Reputation op 25 dec 2019
Dear guest, Thank you for taking the time to let us know about your experience at our Hotel and for highlighting our amazing staff and good service. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Please be assured that your observations have been taken in the highest consideration. Kind regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort

10/10 – Uitstekend

Tomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buen hotel la comida riquísima la playa muy buena las piscinas buena atención los cuartos están muy limpios muy bellos maravillosos
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Natalia

Positief: Netheid, staat van de accommodatie en faciliteiten
Excelente ! Vuelvo pronto!
4 nachten verbleven in mei 2024

6/10 – Redelijk

Elmer Alejandro

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
My family was not happy due to many questions were asked to the staff and the only answer we got was NO!!! We also got denied entrance to the fantasia hotel area for kids to enjoy the shows. No where in the web site ever said that no one was able to step in to fantasia hotel area. Other thing that we were not happy was that the rooms had a toxic smell to them. My kids had to chance rooms due to the toxic smell coming from the sewer pipes. That was not a good thing. The beach area needs to be a bit more clean to much sea grass on the ground. The dinning was horrible. The only area we enjoy was the main buffet because of the different types of food that were offer. I'm not recommending this hotel if you have small children. Not much for them to do.
5 nachten verbleven in mei 2024

8/10 – Goed

irina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Necesitan mejorar mucho la recreación lo demas todo está exelente
7 nachten verbleven in mei 2024

6/10 – Redelijk

Majorie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful. The staff members were professional, pleasant and courteous. The only problem was an odor coming from the drain system in the bathroom.
5 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Demetrus

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Employees were very rude
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Dayleni, pimentel

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Javier

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente resort
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Guillermo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bonito el hotel comida y excelente pero al salir no hay nada que hacer
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Serhiy

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I want want a refund from Expedia for selling us regular, partially renovated stay that had not VIP options . I contacted Expedia during my stay and maximums they offered is $200 credit vs $40 per person per day VIP fee. Very disappointed with expedia. Want complete refund for false advertising. No VIP, renovated as you expect from “luxury” in their name. Beach was never cleaned from grass. I was vey disappointing experience. And without VIP status you couldn’t go to other better places of this resort such as restaurants , kids playgrounds and much nicer beaches.
9 nachten verbleven in mei 2024

8/10 – Goed

Sabina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

8/10 – Goed

Alicia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about this property however it was hard to get reservations for dinner as everything was already booked. We ended up getting one at 9:30pm which was horrible with a baby but we wanted to eat something different than what the buffet offered so we just stuck with it. Other than that, everything was nice and clean and the staff was awesome and friendly!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Vishal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Leidy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exelente
5 nachten verbleven in april 2024

10/10 – Uitstekend

Keven, Jamaica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
4 nachten verbleven in april 2024

10/10 – Uitstekend

Cindy Jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overstay was great.
4 nachten verbleven in april 2024

10/10 – Uitstekend

lionys

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can not say any specific thing, it was absolutely awesome.
4 nachten verbleven in april 2024

10/10 – Uitstekend

rhonda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
property was clean ,staff were friendly, food was the very good, and beaches were awesome
9 nachten verbleven in april 2024

10/10 – Uitstekend

Katarina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff are amazing, good property , good management 😊
10 nachten verbleven in april 2024

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved that there was someone at check in ready and available to book dinner reservations and make sure we got to our room easily. Did not like the fact that the bed sheets had an off smell the first night. Don’t get me wrong they were clean but they needed softener or some fragrance as the heat made them smell a little off. Once I informed the cleaner in the morning they gave me fresh ones that were much better. Also quality of sheets could be better and pillows also.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Pamela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was great, the whole family enjoyed the food and drinks as well as the beach pools and water parks! We also enjoyed the drink service on the beach! The property was in excellent condition being newly renovated a few months ago. The only improvement would be the speed of service for drinks.
5 nachten verbleven in april 2024

10/10 – Uitstekend

RAJENDRA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was absolutely amazing the staff really made it extra special for me and my family.
3 nachten verbleven in april 2024

8/10 – Goed

mohammad

6 nachten verbleven in april 2024

10/10 – Uitstekend

Luis, Chicopee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I have visit for the 4th time we had a fantastic experience before and it was a bit different yet love this place love the new renovations modern,we were kind of disappointed upon arrival front desk was not welcoming ,nor the host with the signature house drink! They all male and female front desk gather in Conner socializing with each other while a big line of quest waiting without being taking care off, Also the lack of of information to quest as simple to inform about lunch or dinner scheduled waiting roughly 2 hours keep on mind we arrived at 3pm, of course staff neglected to informed that you will need your cell phone at all times to used at restaurants due there were no paper menu provided and again the lock of communication shine due wait staff will sit you at the table and would not tell you used your phone for the QRS on the conner of the table to get your menu yet when they come back with not such a pleasant face to take your order when you are ready due to not disclosure important info!!! Other important info please provide quest more info about trolley color code destinations, everything Bahia has to offer night activities , pool activities foam pool party staff at ground - beach were very attentive shout out to Carlos Linares best bartender at main pool as well the wait service at the beach they are very hard working staff ,always with a big smile.the landscape impeccable,Housekeeping need to improve preparness ,room cleaning was minus .
6 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Sunil

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Every thing is five star except staff. They don't know customer service. Every time I went to bar for a drink, I noticed several staff member behind counter and no one bothered to pay any attention. They were chitchatting in their language. I had to demand their attention. This was a common experience through out. On the day of my return, I showed the bell buy my airport transfer reservation details and asked for assistance. He offered me to call the company. After calling someone and talking in his language he told me someone will be here in 5 minutes. Someone did arrived within 5 minutes and took me to the airport. After reaching the airport, I found out that bell boy; instead of calling the airport transfer company he had called his cousin cab driver and I had to pay extra cab charges at the airport.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There are many reasons why people keep returning to The Bahia Principe in Punta Cana and after one week staying at the LUXURY ESMERALDA this year I can honestly say The directors, staff, cleaning workers, construction workers, animation team, client relations, chefs, waiters, Bell boy, cleaning and housekeeping to the Managers, assistance and list goes on and on. All of these people working at this resort put in long hours and hard work to make the guest experience an unforgettable time. The Bahia Principe has become a second home. Where workers remember your name even after 5 years. They take the customer service experience very seriouly and after going for over 10 times I will continue to go there again and again. Thank you to everyone that took part in making my vacation this year in April an unforgettable holiday. See you soon.
7 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Marlaine, Woodbridge

Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Joel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El ck in estuvo demorado a pesar de haberlo echo express online, la habitacion no estaba lista y estuvimos esperando una hora y media más del horario establecido, el frontdesk fue muy amable con nosotros y nos compensaron la demora con un ascenso nos dieron una habitación mejor.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Shoba

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is beautiful, clean and close to the amazing beach. Pools are clean. The entertainment can be better. Food at the buffets was good. The staff were very friendly and helpful, Wilfred, night manager at the buffet, Awilda, Franklin, bartender at the Sports bar and last but not least Eliezer and Gregory at the check in desk who helped us after we screwed up check in online and for helping us to book our a la carte dinners. Our experience was enjoyable.
5 nachten verbleven in april 2024

8/10 – Goed

Joscelyn

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very large with different things to do. golf carts were fun to get around with as it is spread out for dinners. downfall was construction taking place at the punta cana which was right out my door.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Bruno

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Magnifique hôtel en bord de mer. Les rénovations lui donne un nouveau look. L’ajout de spectacles à chaque soir le met au goût du jours. Toujours un excellent services.
8 nachten verbleven in april 2024

10/10 – Uitstekend

krzysztof franciszek

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place .Staff was very friendly.For family with kids is perfect place for vacation,Bahia Esmeralda.
7 nachten verbleven in april 2024

8/10 – Goed

Brittney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beach was amazing! Great place for the money you spend.
7 nachten verbleven in maart 2024

8/10 – Goed

Damian, Rockville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Management's blind eye technique to the issue of "pool chairs reservation" that is not allowed is a problem. You get to the pool or the beach at 715am and every chair has a towel in it but no one in the pool or the water. You complain and they take their sweet time to see if you just simply suck it up and get on with your day. Verbal and potential physical confrontation with other guests may be around the corner. Other than that, you may love this place.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Jaime Alverio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpia, moderna y el personal de primera. Amables y siempre con sonrisa. Me encantó
4 nachten verbleven in april 2024

8/10 – Goed

Harmesh M

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff some people need tips and if you not give than no service I don’t like that
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Eric Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newly renovated rooms were very nice, clean. Overall the staff was very friendly and helpful. New restaurants were nice addition. Sports bar had great food, very attentive manager (Carlos), and hard working staff.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Madonna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Gregory

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible Staff. Great food, friendly guests
4 nachten verbleven in maart 2024

6/10 – Redelijk

Zaida v

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food options could be better- not too many options. Some of the buffet restaurants had flies around the food. Pool activities need some work.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Denise Anne

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk staff was incredible customer service was great! Very courteous and accommodating
7 nachten verbleven in februari 2024

10/10 – Uitstekend

German, Toronto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and great facilities all the staff was very friendly and helpful, the sports bar with Carlos the manager, Viena, Alta Gracia, Adriana, Robert and Franklyn they were all great, the buffet and the a la carte restaurants were great both the food and staff. Check in was quick, check out was a breeze, the after check out facilities are super convenient. The only issue is that guests at the Esmeralda don't have access to the Fantasia.
9 nachten verbleven in maart 2024

8/10 – Goed

Creig William

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I did not like that all of the restaurants were booked prior to getting there. Did not get the dining options we wanted. Service at some of the restaurants was very slow. Grounds are immaculate and very clean. Very big resort.
3 nachten verbleven in maart 2024

8/10 – Goed

PATTI

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice it was all remodeled. Mosquitos were bad. Hard to get a chair by pool and beach. Staff was very nice and helpful. I hope they appreciate their staff!!
4 nachten verbleven in februari 2024
Reactie van Guest Relations op 18 mrt 2024
Dear Mrs Patti,It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts.Best regards,Guest RelationsBahia Principe Bávaro Resort

10/10 – Uitstekend

Sheldon, Barrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Scott xavier

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was dirty. Staff rude. Dress code not enforced at restaurants. Smoking was permitted everywhere even in areas where it indicated no smoking. Getting a chair at beach or pool was impossible unless you get up at 5am to reserve chairs! Horrible experience!
7 nachten verbleven in februari 2024