Dear Sir, Thank you for taking the time to share your review.We are truly sorry to hear about the issues you encountered with the air conditioning in your room. While our hotel is equipped with individually controlled air conditioning, clearly, we missed the mark in promptly addressing your concerns. This is certainly not the standard of service our guests have come to expect, and we regret any discomfort caused to you and your family. We are also disappointed to learn that our staff did not meet your expectations. Providing courteous and efficient service is a cornerstone of our hotel's values, and we apologize if we fell short in delivering this to you.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Álvaro Fontenla, General Manager

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that there was an issue with the cake you ordered, and we sincerely apologize for any inconvenience this may have caused. It's disheartening to learn that your dining experience did not meet your expectations, as we pride ourselves on offering a variety of quality cuisine across our 7 specialty restaurants. We are also concerned about your comments regarding the room cleanliness and overall hotel condition; we maintain rigorous standards for cleanliness and upkeep to ensure our guests' comfort. Our team is committed to providing excellent service, and it's disappointing to know that we fell short during your stay. We are grateful for your recognition of our staff's hospitality, even though we never want it to appear conditional.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Estimado Señor,Con alegría recibimos su magnífica valoración.Lamentamos escuchar que tuvieron inconvenientes con la puerta de su habitación y que el aire acondicionado no cumplió con sus expectativas. Nos esforzamos por mantener nuestras instalaciones en las mejores condiciones y ofrecer un servicio de calidad, incluyendo una amplia gama de bebidas en nuestras barras. En cuanto a la limpieza, trabajamos constantemente para garantizar la satisfacción de nuestros huéspedes y valoramos mucho sus comentarios. Nos aseguraremos de revisar los puntos que ha mencionado.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Álvaro Fontenla, Director general

Dear Madam,Thank you for taking the time to share your review.We are concerned to hear about the issues you encountered with the air conditioning in your room. We want to assure you that our hotel is equipped with individually controlled air conditioning in each room, and our maintenance team works diligently to ensure all amenities are in excellent condition. We regret that we did not meet your expectations regarding room cleanliness, hotel condition, and service. Our staff is committed to providing a welcoming and professional environment, and we hold ourselves to high standards in all areas of operation. We will reflect on your feedback to ensure we maintain and enhance the quality of our amenities and service.We hope we can provide you with an improved stay in the future. Kind regards,Álvaro Fontenla, General Manager

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are disheartened to hear that the buffet offerings did not meet your expectations. Our culinary team works diligently to provide a variety of quality options, and we regret that we fell short in this instance. We are, however, pleased to learn that you found our rooms to be clean and our staff friendly. It's also great to know that you enjoyed the hibachi restaurant, which is one of our guests' favorite dining options. Regarding the odor you mentioned, please know that we strive to maintain the highest standards of cleanliness and comfort in our tropical setting, and we regularly address humidity control in our rooms.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Apreciado huésped, Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Sentimos si su estancia, pese a ser en líneas generales agradable, no cumplió totalmente con sus expectativas. No obstante, echamos en falta mayor concreción en sus comentarios para saber cómo mejorar nuestros servicios y poder obtener la máxima puntuación durante su próxima visita.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Álvaro Fontenla, General Manager

Estimado Sr. Correa,Con alegría recibimos su magnífica valoración.Lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas. En particular, comprendemos su inquietud con respecto a la necesidad de remodelación de nuestras habitaciones y estamos trabajando para modernizar nuestras instalaciones para ofrecer una experiencia aún más confortable en el futuro. En cuanto a la gastronomía, nos esforzamos por ofrecer una variedad de opciones de alta calidad y lamentamos que no haya encontrado esto durante su visita. Nos alegra saber que el servicio brindado por nuestro equipo haya sido de su agrado, y estamos orgullosos de que hayan contribuido positivamente a su experiencia general en nuestro hotel.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Álvaro Fontenla, Director general

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that your experience with our staff and the cleanliness of your room did not meet your expectations. Our aim is always to provide a warm and welcoming environment, and we take pride in our resort's maintenance and overall service. Your comments are taken seriously as they help us to understand where we can make improvements. We're pleased, however, that you found value in our pricing and enjoyed your culinary experience at the Tokio restaurant. Additionally, it's wonderful to know that Dominga de la Cruz from our buffet team made a positive impact with her friendly service. Our front desk team is also glad to have provided you with a pleasant experience overall.We hope to welcome you back. All the best.Álvaro Fontenla, General Manager

Estimado Sr. Arce,Le agradecemos mucho que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos alegra enormemente que haya disfrutado de nuestras instalaciones y servicios durante su tercera visita. Es un honor saber que la limpieza, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos con dedicación para ofrecer estancias memorables y comentarios como el suyo son una recompensa a nuestro esfuerzo.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Álvaro Fontenla, Director general

Estimado Sr. Padilla,Le agradecemos mucho que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Álvaro Fontenla, Director general

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear about the initial room allocation and any inconvenience you faced with the room's condition and amenities; please rest assured that we strive to maintain the highest standards of comfort and service. We're glad to learn that our team, particularly Wilkin, was able to assist you effectively and that you enjoyed the overall atmosphere of our hotel. We appreciate your acknowledgment of our dedicated workers and the positive impact they had on your stay.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Dear Lucy.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Tanis Lynn.Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The areas you have raised are under close revision with the Department Heads. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Best Regards,

Dear Jonathan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Estimada Lorena.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Estimado Señor, Sentimos mucho su malestar.Lamentamos que no haya quedado completamente satisfecho con algunos aspectos de su estancia, en particular, la atención recibida, la limpieza y las comodidades de su habitación. Nos esforzamos por ofrecer un servicio excepcional y unas instalaciones bien mantenidas, y sus comentarios son valiosos para nosotros. Aunque no es común recibir este tipo de retroalimentación, tomaremos en cuenta sus observaciones para asegurar que continuemos proporcionando experiencias memorables a nuestros huéspedes.Esperamos poder recibirle en otra oportunidad. Atentamente,Álvaro Fontenla, Director general

Estimada YanetMuchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Estimada Nidia M.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It's delightful to hear that you enjoyed the bars, pools, and entertainment during your second visit. We're thrilled that our efforts to provide a stellar experience are resonating with our guests. Your kind words regarding the room cleanliness and overall condition of the hotel are much appreciated, as our team works diligently to maintain a high standard. We're also glad to know that our amenities met your expectations, adding comfort and enjoyment to your stay.We look forward to welcoming you back for another fun-filled stay at our tropical paradise. Warm regards,Álvaro Fontenla, General Manager

Estimada Linda.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're sorry to hear that you felt the need to stay within the property, and we would love to learn more about any concerns you had, as this will help us to ensure all our guests feel comfortable exploring the local surroundings. We are delighted to know that you found the service from our team to be exceptional and that the room cleanliness, hotel condition, and amenities met your expectations. Your satisfaction is our priority, and it's heartening to hear that these aspects contributed positively to your stay.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Estimada Jennifer Gabriela Medrano Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Sir,Thank you for sharing your experience with us.We appreciate your recognition of our team's excellent service.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the challenges you faced with the room allocation and maintenance upon arrival; this is certainly not the standard we strive to uphold. While we do ensure the readiness of all our rooms, it appears we fell short in this instance. We appreciate your patience and acceptance of our gesture of apology. Regarding the language barrier at the buffet, we are continuously working on improving communication skills across our team to better serve our guests. It's disheartening to hear that your dining experiences at certain restaurants did not meet expectations. We take pride in our culinary offerings and will look into your comments to ensure they align with our quality standards. On a positive note, we're delighted you enjoyed the Japanese and Mexican restaurants, as well as the beauty of our pools and beach. Our buffet and snack bars, along with their dedicated staff, are indeed highlights we are proud of.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Sir,Thank you for sharing your experience with us.We're disheartened to hear that your experience with our staff did not meet your expectations and that the room presentation and amenities fell short. Our team strives to ensure that all our guests receive attentive and efficient service, and we regret that we missed the mark during your stay. We're also concerned to hear about the issues you faced with the room's plumbing and housekeeping. Please rest assured that our resort prides itself on its maintenance and cleanliness, and we will look into these matters. We're glad, however, that you found our location satisfactory and hope that the quality of our daily housekeeping service was a redeeming aspect of your stay.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Tammy.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Estimado Ronald.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Mr Aniruddhasinh, We appreciate the time you have taken to provide us with your opinion of your stay.We regret to hear that the food did not meet your expectations. Our resort strives to offer a variety of culinary options and flavors, and we're sorry if we fell short during your stay. However, we're delighted to know that you found our room cleanliness and hotel condition to be impeccable, and that our service met with your complete satisfaction. These are areas we take great pride in and continuously work to maintain the high standards our guests expect.We hope we have the opportunity of seeing you again in the future.Kind regards,Álvaro Fontenla, General Manager

Estimado Kevin.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,Thank you for taking the time to provide us with your feedback.We're truly sorry to hear that certain aspects of your room did not meet your expectations, including the air conditioning issue and the condition of the bathroom. Please rest assured that our maintenance team is committed to ensuring all our facilities are up to standard and functioning correctly for the comfort of our guests. On a positive note, we're delighted that our ocean views provided you with some solace and that our staff made a lasting, positive impression. Your kind words regarding their friendliness are greatly appreciated and reinforce our commitment to excellent guest service.We hope to see you again in the future. Best wishes,Álvaro Fontenla, General Manager

Dear Aryn.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Estimado Hugo Mauricio ChamorroMuchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Kristen Marie.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Sir, We appreciate that you took the time to share your experience with us.We're sorry to hear that there were inconsistencies with the towel service in your room; it is our standard to provide a sufficient number for all our guests, and we'll look into this matter. Additionally, we want to clarify that our room descriptions accurately reflect the bed sizes offered, and we regret any confusion there may have been. On a brighter note, we are thrilled that you enjoyed our expansive beach area and found it to be a highlight of your stay.We look forward to welcoming you back again for an improved experience. Kind regards,Álvaro Fontenla, General Manager

Dear Aly.Thanks you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Ashley.nk you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Mathieu.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Kirk.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jana.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Estimado Hector.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

Dear Gerald.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

Estimada Anna.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Maria.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear BerndThank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Stacy.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Susan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jennifer S.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Krystin.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Tazewell.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Best regards,