My flight got in late and I was hoping for a cup of tea to relax. The clerk said I could get coffee in the morning or go to the gas station next door, it was 11 pm and I was a female checking in alone; nope. Most places give you access to tea/coffee items and there were none in the room.
The next day they didnt clean my room. The day after, I specifically asked the clerk to have the room cleaned, he asked when I checked in, as if that changed if I could have my room cleaned. I went out and came back, it still wasnt cleaned, left less than 10 minutes later, he said he asked for the cleaning, when I got back hours later, the room was not cleaned.
Customer service is important and theirs was lackluster at best; I won't return.